ABI Holiday Homes レビュー 

We purchased a new ABI Langdale Oct 2020. As with any new caravan we expected to have a snag list as with any hand made new build, and we did. A couple of cracked mirrors, patio door not opening, bit of damage to a unit in the main bedroom, door not shutting to the main bathroom, bits behind cooker splashback. Some were sorted by my dealer and the mirrors turned up with Phil from the warranty team at ABI. What a truly nice professional guy, mirrors fitted, damage on bedroom unit sorted, bits behind splashback sorted, patio doors sorted, Phil is a credit to ABI. We have a couple of issues left which we are reminding the dealer about, one, the arms on the sofa have a big dint in them as whatever is underneath broke and two, when we moved in, a week after the van had been sited and connected, there had been a small drip leak from the toilet cistern on the plastic fitting that comes out of the bottom of the cistern. We noticed this when putting things in the bathroom, the floor was wet and the water had soaked up the walls behind the toilet and also on the wall in the hallway. The leak was fixed by our onsite plumbers imediately the day we moved in, it was also reported to our dealers. The walls in the bathroom have dried out, but a mark has been left on the wall in the hallway. I spoketo Phil (ABI) while he was here who explained how the walls and paper work to soak up small leaks etc, he also noticed that the unit in bathroom had also suffered blown laminate due to it soaking up some water. I will be passing on my his findings today and to also remind them of the sofa issue.

I am highly delighted with the build quality, design and my dealers and ABI’s team. I expect faults, these units are made by many hands, they flex when being delivered and sited, things move, problems may occur, appliances fail etc, it’s expected. People sometimes who leave scathing reviews of any manufacture clearly do not realise our contract is with our dealer, not the manufacturer. I have no doubt my last couple of niggles (yes, even if my leak is serious) will be dealt with, I trust my dealer and have faith in the product.

We purchased our ABI Ambleside in April 2019, so have owned it for very nearly 2 years now. This is our 5th static caravan and first ABI. It is a fantastic caravan with a well thought out layout. The build quality and internal fittings are top quality and it is far superior to the caravans we have previously owned. It feels really solid and is well protected from the weather. We did have a nimber of snag issues but these were quickly andd effectively managed by our site and the ABI team. Great caravan and highly recommended.

I have a Ambleside. I have had ABI caravans all way through my nine years of static caravans and they get better and better and we find the. Ambleside will take some beating beautiful Van. ❤️

I bought my ABI Ambleside, a 2013 model, two years ago. I’m having problems with the veneer peeling from my kitchen unit doors, table and lounge unit. I contacted ABI warrantee department, only to be told that the 2013 model was only sold with a one year warrantee! I asked if I could buy replacement doors and was told that I couldn’t, because the company that made them have gone bust.
So now I’m left with a problem, which should be covered by warrantee, and no solution from ABI or advice on where I go from here.

After studying several other makes and models as soon as we viewed the Ambleside it was the clear winner with such thorough design and depth of quality. Beautifully built with great use of space. Highly recommend, congrats ABI.

Have had our abi Beaumont since 2019, absolutely love it,
Few snags when first purchased but rectified very quickly by ABI,
Would highly recommend Anyone looking to purchase a new caravan/ lodge, take a look at the ABI range

We have our Derwent for 8 years now ,purchased brand new, it is a fantastic van , 3 bedrooms, 2 double 1 three quarter, we love it and situated in Tywyn, mid wales.

have purchased a ABI Ashcroft at nuedde bridge caravan park Welshpool great site and people roger the owner is more than helpful. caravan is like new 10 years old.

Purchased a seven years old ABI St David back in July, it’s amazing. Everything is in full working order and looks just like new. The quality of an ABI static caravan cannot be beaten.

Had a new ABI and had water pouring through the electrics and after a 14 month fight we thought the new roof and walls ,new electrics, new floor ext would solve our £40,000 nightmare . We have now replaced the floor that has a large cut through it and hidden by a steel plate and the carpet replaced as the faulty carpet they replaced was faulty too .We had a leak under the sink that was broken by a worker there who fixed it with clear silicon . The replaced roof now gets air trapped under it when windy so we move bedrooms as it's the sounds similar to a donkey farting ! .I now accept that their building skills are a case of upps we have broken something so hide it so it looks ok to be sent out . The workmanship WAS abysmal. I say WAS as me and my husband are repairing the van as we find the fails or hidden faults but doing this constantly for the last 5 years when it was bought new and was a dream retirement for us that quite simply has become a nightmare. Please if you are considering a dream static van from what we have gone through ABI is not where you should be looking .ABI want to help I think ! ..will post what happens next ...Received an EMail to get in touch with the guy who sold us the new van who is no longer selling and retired .The company who sold it on, who could not even fix a door and themselves and its signed off and ok ! . So as expected absolutely nowhere and can not fight them anymore as mentally tired of everything ! .All we can do now is continue to let people know that you are making a massive financial commitment so do your homework and you too can sleep in a bedroom when its windy ! I have offered to pay for replacement parts myself but this morning they contacted me and refused to sell us parts to finish after 5 years work from us the parts to put it right . Yes you read this correctly .I have informed them 3 times that I cant go through the park as hes left but unfortunately they dont read their e mails .Pleased to see the reply as yet again they dont repair they complain how dare we state the truth lol .Its for you the reader to decide if they are quality van suppliers. No further comments will be posted on trust pilot but continued elsewhere
FOOT NOTE
.I know I stated that no more should be stated on here but its 2.30 in the morning and cant sleep for the noise and find it difficult to sleep In a small bedroom with a 4 inch space to one side of the bed as waiting for a knee and then a hip replacement. I was expecting when I send pics of the parts I needed and my husband said we would pay for them all ourselves that ABI would want to sell us the parts and leave us alone .As is usual we have to go to the owner of the site who doesn't own it anymore ? and stated he was doing nothing anyway and a ABI dealership who in 2 years didn't fix the doors, didn't fix anything and sent us a letter saying there was nothing wrong with the van and the water in all the electrics was condensation which i have kept ! I am asking ABI on here at 2.42 am can we please buy the parts from you direct as you say you will but how ?. I did get a blown hose replacement from the place and they took it out of another van. I E Mailed ABI and said can we take one off theres then ? No reply .I stick to the facts that we want the parts, need the parts have asked for the parts even though they should know the parts on the pics sent which are bent as we just want to put it right ourselves as ABI still refuse to sell us the parts direct . The only thing they seem really first class at is to be on the defensive.We have the windows to replace yet but can buy them anywhere and the alarm is sorted too last month ,the door has been sorted by a friend, the leak under the sink done ,the lino replaced anand I could go on and on and on AND ON .Next is the end panel to be sorted if ABI decide to sell us a much needed part but wont so far as we have to go through a firm who did nothing but send a man who did nothing for 14 months except blame us so no thanks ! a piece off a van we pass every day and have to go to an owner who doesn't run the site anymore I think me sat here at now its 2.55 am will continue .Please ABI dont get in touch again with offers of help and then tell me once again that the Van's been signed off and it's ok and do everything to stop us fixing it ourselves unless it's just to sell us the parts we need ONLY otherwise you will cause more stress and I am trying to be calm every time something fails in my ABI and my lovely husband says dont worry I will fix it .ABI are quite correct when they say I havnt been in touch to say there is continued and relentless faults with the van.As getting nothing repaired correctly and the constant badgering over years we thought ,what was in our eyes the point in contacting them at all about anything ? and indeed had I not received an EMail saying please contact us so we can discuss I stupidly did reply ! At 3.00am early morning it appears the wind has dropped so I will try the big bedroom again

I received prompt and excellent customer service today regarding the range of static caravans. My questions were answered fully and promptly - Thank you it makes a difference.

Have just upgraded to a new Ambleside and are been sent crazy by the vent cover in the en suite rattling in the wind all night. Need to replace but should not need to as it must be a design fault.

Brought a ABI Ambleside in February this year on naze marine holiday park.
The cooker extractor fan worked for two days then stopped went to office to get the fan fixed this didn’t happen as lockdown came which is fair enough.
When we came back in July they replaced it from enough van on site all good.
The fan lasted two days stopped working again.
Contacted park again then again and again they had no joy so I started to email ABI all they said was urgent repair but still did nothing to fix issue.
So today October 19th still waiting this is perfetic after sales from ABI.
Have taken legal action and now waiting to see where that leads.
The next upgrade in two years time will never be a ABI for sure.

Bought a pre owned ABI Polaris 2013 (in Holland).
The dealer couldn't deliver any documentation.
In contact with ABI UK I got the available information.
Wrote several emails. Every email got a prompt and quick answer or the statement they had to search further for an answer.
I am quite satisfied.

We bought an ABI Windermere which looks lovely. however, the door has dropped on its hinges and cannot close it easily. Having had major surgery for cancer I wanted to recuperate in van but as. it is hard to close door this is now not an option. This is brand new van si shouldnt have this oroblem

I requested some information regarding a old caravan soon after sending the e_mail I received a reply

Bought an ABI for our first holiday home. Had the unit 13 months and really really wish I had done more research.

The build quality is terrible, materials not fit for purpose, leaks, bad fitting doors, windows stuck closed. Poor design, no sockets, faulty lights. The whole thing is just bodged together with silicone sealant filling all the gaps!

There may be good ones out there but unfortunately I've been put off ever buying an ABI again and I would not reccommend to anyone.

stay well clear of abi total poor after sales and warranty.. 5 year warranty on doors. What a laugh.main upvc door 3 call outs and now totally broke.13 months old..!!!!!!

We bought an ABI Ambleside Premier in November 2020. We ordered the double option instead of a twin in the second bedroom.
We have been totally missold as in effect the bed in the second room that contains a king size mattress as made the room as single, as two people cannot access the bed with ease.
we have not lived in the van but had to pay the full amount to cover the alterations.
it was reported to ABI who responded with thats all we do!!
If we want it changing we will have to do it ourselves.
I wish we had read the reviews before we purchased we would have stayed with Willerby, better build quality, much better after sales service.
I would have given no stars but my computer would not let me move on!!

Bought a new Ambleside Premier June last year. Several minor snags which the park management got sorted quickly. We have had 3 new caravans over the years and we expected a few snags.
Soon as the Autumn weather started we had problems with the outside air vents. These are the 3 vaned covers on the outside of the caravan that are meant to open when the Expelair extractors in the 2 shower rooms and kitchen operate and close when not.
There were 2 vanes missing from the van when we got it. They had blown off in a high wind. The park replaced them from another stock caravan. We were told the vanes were prone to that and very noisy in high winds. We are 200 meters from the East Coast!
Long story short, a vane or vanes either blew off or stuck open almost every time it was very windy. I walked around our pitch and counted 4 other ABI caravans with a vane missing or stuck open close by. We then were asked by other ABI owners if our new caravan extractor vanes were very noisy in the wind. The answer of course is yes they rattle incessantly.
ABI sent an engineer. He turned up in the dark, 1630 ish on a freezing cold day, in shorts, and completely disinterested. He looked at the outside of the extractors from the ground, said they were working, which they do and informed me as ABI don’t make the extractors it wasn’t their issue. I explained that I had closed the vanes stuck open that morning using a broom handle.I explained 4 days previously we had found 2 vanes on the grass by our caravan. When being replaced a small bird was found in the cowling probably sheltering from the freezing wind at that time. The engineer said had the bird gotten tangled in the extractor fan it would have been messy! I pointed out other caravans in the immediate vicinity that had a vanes missing or vanes stuck open. He said he had never heard of this issue and reiterated as ABI never made them it wasn’t their fault. At a loss as to what to do he said he would order 3 new ones and left as he was in a hurry to get to Morrisons to collect his beer! His words!
A few weeks later ABI dropped off a box containing 2 outside vent covers and some flexible cowling that didn’t fit. The accompanying note said ‘ as a gesture of goodwill’. My wife and I are in our 70s and ABI expect us to climb a ladder and change these things!
I have emailed ABI about this matter without any response. I understand they fon’t correspond with owners only with the park retailers ! I have now purchased 3 covered vents to replace the ABI ones. They allow the extractor fan to work but the vanes are not open to the wind. In short they are only moving when the extractor fan is on NOT when the wind blows. Cost? £3:79 each!
Unlike others on this review page we are happy with our caravan and would have given it 5 stars. but for the warranty service which ABI boasts about! This is our 3rd caravan, each one from a different manufacturer so we are seasoned caravaners. How can a company like ABI risk its reputation for the sake of just over £11 to fit air vents that don’t make incessant noise in the wind and blow off or stick open in high winds.
I reiterate we are lucky we are on a great park with great staff who are helpful and caring. The park are getting the new vents fitted for us. So my rating is for the warranty service, a disinterested engineer and a company that expects a 72 year old customer of one of their high end products to balance on a ladder whilst fitting new air vents. Even an ageing military veteran of 30 years!
So, what could have been 5 stars from us is 2 stars. I have little hope that ABI will take notice of this review but who knows?