Absolute Domestics レビュー 

Absolute Domestics からの回答

2025年8月6日

Hi Lisa,
We’re genuinely sorry to hear about your experience, and we truly regret any frustration this has caused you. We completely understand how important it is to have reliable service, and we want to address the situation with full transparency.
It seems there was a misunderstanding regarding the rescheduled cleaning date. The cleaner had contacted the Agency to confirm the new start date for your service, which was rescheduled to Tuesday, the 12th of August, due to illness in the household. However, we note the rescheduling information was communicated verbally between you and the cleaner, which may have led to confusion on both ends.
When we reached out to clarify, we simply wanted to confirm if the rescheduled date had been discussed via SMS, as the cleaner had sent the Agency an SMS to advise of the rescheduled cleaning date. There was no intention to suggest you were lying. We fully acknowledge that misunderstandings happen, and it appears that this may have been one of those instances. Our goal was to work with you to find a solution and ensure you were fully satisfied.
As we were approaching the end of the business day, we had planned to contact you with an update first thing in the morning. We remain committed to making this right and investigating the breakdown in communication. We hope that, despite this issue, we may have the opportunity to work with you in the future.
Thank you for your feedback, and once again, we apologise for any inconvenience caused.
Best Regards,
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Thank you, Tino.
That's exactly the experience we wanted you to have.
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Hi Belinda
Thank you for taking the time to leave such a great review. We'll pass this on to the team!
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Oh, that's wonderful! We love this!
Thank you for letting me know and for such a great review.
Warm regards, Christine
Absolute Domestics

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2025年11月5日

Thank you for taking the time to let us know about your great experience with Jeff.
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Hi Vanessa
Thank you so much. We're thrilled to hear you had a good experience.
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Hi Gina
We really appreciate your kind words - thanks for choosing us. Michelle is great!
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Thank you so much. We're so glad you're happy with the service.
Warm regards, Christine
Absolute Domestics

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2025年11月5日

Hi Robyn
We love hearing feedback like this!
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Hi Ann. We really appreciate your review, and we're happy that Kerry was able to help!
Warm regards, Christine
Absolute Domestics

Absolute Domestics からの回答

2025年11月5日

Hi Luke
Thank you for taking the time to share this. It means a lot to our team.

Absolute Domestics からの回答

2025年5月29日 に更新

Hi Benazir,

We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your thoughts.

As outlined in our final correspondence from October 2024, we did thoroughly review your concerns regarding the Move-In Clean provided by Samuel, one of our 5-star rated contractors with four years of experience. At the time, we understood that there were concerns raised during the clean, and in response, Samuel extended the service by an additional 2 hours at no extra charge—bringing the total service time to 6 hours while you were only billed for 4. This represented a 30% discount valued at $120 and was offered on the same day to directly address the concerns raised.

You also declined our offer to have the same cleaner return for further rectification, which is part of our standard resolution process. Despite this, the cleaner proactively stayed on-site to provide additional service without charge.

Given the extensive tasks completed—including deep cleaning post-renovation, detailed bathroom and kitchen work, wall washing, and more—we believed this was a fair and reasonable resolution. As cleaners are independent contractors, the decision regarding refunds lies with them, and Samuel declined a full refund based on the extended service already provided.

While we regret that the experience did not meet your expectations, we do stand by the resolution offered and consider the matter closed. We’re always striving to improve, and we thank you again for your feedback.

Best Regards,
Absolute Domestics

Absolute Domestics からの回答

2025年5月27日 に更新

Hi Lisa,

Thank you for your feedback, and we're sorry to hear about your experience.

Unfortunately, we've been unable to identify a booking under your details. To assist you further, please reach out to our Customer Service team directly at customerservice@absolutedomestics.com.au, and we'll do our best to resolve this matter promptly.

Best Regards,
Absolute Domestics

Absolute Domestics からの回答

2025年5月6日

Hi Taylor,

Thank you for your feedback, and we're sorry to hear about your experience.

To help us investigate this matter in further detail and improve our service, please send your concerns to customerservice@absolutedomestics.com.au. A member of our team will review the issue promptly and get back to you as soon as possible.

We appreciate the opportunity to make things right.

Best Regards,
Absolute Domestics

Absolute Domestics からの回答

2025年5月5日

Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience with Absolute Domestics did not meet your expectations, and we sincerely apologise for the inconvenience and frustration this has caused you.
We appreciate that you reached out to us for help in finding a regular cleaner in Blackheath, Blue Mountains — an area where, unfortunately, we do face significant challenges in recruiting available cleaners. Despite these limitations, we were able to assign Chloe to your request.
Regarding the SMS communication from Chloe, we acknowledge that you informed us she had messaged to say the job was “too much for her” and would not be attending your scheduled meeting. Chloe, however, advised that she did not send this message and instead believed she had not received a response from you, which led her to return the job to us. Our Area Coordinator reached out to clarify this miscommunication and requested more details about the message, not to question your integrity, but so we could properly investigate and address it with Chloe. We take such matters seriously and follow up thoroughly to maintain our service quality.
When we followed up and Chloe expressed her willingness to meet and clarify the scope of work, you declined to proceed with her. At that point, we asked if you would like us to find another cleaner, but you declined and ended the call. Consequently, the booking was cancelled.
We have reviewed the correspondence and calls and can confirm our team remained respectful and professional throughout, even while handling a complex and unfortunate miscommunication. We’re very sorry that it felt otherwise from your perspective. Our intent has always been to provide a helpful and responsive service, even under difficult circumstances.
While we regret that we could not meet your expectations on this occasion, we do thank you again for your feedback. It helps us continue to improve our communication and processes.
Best Regards,
Absolute Domestics