Access4Lofts レビュー 

392
•
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

Great experiemce from start to finish. We were given a good price for the quote for insulation, boarding, new loft hatch & folding wooden ladder. The 2 young lads arrived on time on the day of the job... もっと見る

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5つ星のうち5の評価

The team turned up on time, they made sure all areas were protected properly before they started work. They were very courteous and efficient and the standard of work was excellent. The installatio... もっと見る

企業が回答しました

5つ星のうち5の評価

Richard Burns and colleague from Access4Lofts Liverpool South, were truly brilliant and professional service, from initial visit to installation. Really helpful with a slightly complicated home situat... もっと見る

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5つ星のうち5の評価

I can highly recommend Access 4 Lofts. They visited my house this morning and my loft ladder glides smoothely and easily up and down. I'm delighted.

企業が回答しました

企業情報

  1. 建設会社
  2. ・
  3. はしご提供業者
  4. 断熱工事請負業者

当該企業による記述

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

392件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(392)

過去12か月のレビュー数: 148件

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5つ星のうち1の評価

Communication and booking was awful and work was adequate.

Would not recommend.
The work itself was adequate. However they double booked me then forced me to move dates when I work shifts and didn't know my rota. My partner had to take the day off which they were informed he would be supervising the installation and they kept calling him my HUSBAND when I said PARTNER. During texts and phonecall I was called MRS when I stated I'm a MISS even after correction it continued and my name was spelt wrong twice. On the day they notified me they would be 30mins late and tried to call me when I said I wouldn't be contacted at work...they then turned up 1hr 30min late. This was followed by me having to make 3 phonecalls back and forth, again at work where I should have been on my phone to discuss my discontent and all I got was "ohhhh Sorry".
As a family business I would expect a company to not only own up to their mistakes but compensate for them.
Lastly, I have checked the work and there is an unnecessary 1cm gap around the edge of the hatch so it isn't flush (either they couldn't cut the right size or didn't want to) and I had to sand down the hatch edges as I got a splinter.
All in all the job was not worth the money and stress caused, probably could have done it myself. Glad I didn't ask for boarding also, I will do this myself.

2026年3月4日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Hi Paige,

We’re really sorry to hear about your experience, and we sincerely apologise that the service you received fell short of the standards we set across the Access4Lofts network. This is not reflective of the level of communication, professionalism, or workmanship we aim to provide.

We take your feedback seriously and would like the opportunity to look into this properly and put things right. A member of our team will be reaching out to you to discuss your concerns in more detail.

Thank you for bringing this to our attention.

Kind regards,
Access4Lofts Head Office

5つ星のうち1の評価

Complete rip off Ryan misold what he…

Complete rip off Ryan misold what he was going to do . I was told that the insulation in the loft will be changed . This was only done in part and the surrounding areas where the board was left untouched . Communication really poor by Ryan Wong . When I raised this the company became defensive and rude and said they drew on a piece of paper the area that will be be covered . Cost me close to £1800 for an incomplete job. I was told I can pay extra for the rest of the insulation and then was told it does not need changing . Very disappointed please do not use this Company maybe the other fitters were good and that is why the reviews are
So good

2026年3月2日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for your feedback, and we’re sorry to hear that your experience with one of our local franchises did not meet expectations. We are currently investigating the details of your review with the franchise involved to understand exactly what happened and to ensure full clarity around the work that was agreed.

We genuinely appreciate you taking the time to share your concerns, as feedback like yours helps us improve our service. A member of our team will continue to monitor this to ensure it is handled appropriately.

Thank you again for bringing this to our attention.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Brilliant

Brilliant. we knew nothing of loft conversions. Josh is very, very good at explaining what you need and what you dont. Super professional and an excellent job done on the day. On time, reasonably priced and were very happy with the result. Would 100% recommend these guys.

2025年12月11日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you so much for your wonderful review!

We're thrilled to hear that Josh was able to guide you clearly through the process and make everything straightforward. It’s great to know you found us professional, on time, and reasonably priced — and even better that you're happy with the final result.

We truly appreciate your recommendation and are always here if you need anything in the future!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Josh and Morgan arrived bang on time at…

Josh and Morgan arrived bang on time at 8am and did a fantastic job. Unable to have a wider fitting entrance point and ladders i settled for fresh insulation and boarding. Storage space is always a good selling point when putting your house up for sale and with it all boarded down i now have a huge amount of space. The price was £400 cheaper than a previous quote and i was very impressed by Josh and his advice when he gave me the quote. Morgan was very respectful of my property and answered all my questions.Minimum mess and tidied up after the work was done this is the benchmark for customer service. I would definatley recommend them. Money well spent and less heat escape. 10 out of 10.

2026年2月27日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you so much for your brilliant review!

We’re really pleased to hear that Josh and Morgan arrived right on time and did such a fantastic job for you. It’s great to know the new insulation and boarding have created so much valuable storage space, and that Josh’s advice and pricing stood out. We’re also delighted that Morgan was respectful throughout and kept everything clean and tidy — that’s exactly the service we aim to deliver.

Thank you again for recommending Access4Lofts!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Delighted

Our boiler hasn’t worked since Storm Goretti, and after being completely let down by the person who originally installed it in the loft (for the previous owners), we hit another wall when no one would come out to repair it without a fixed ladder and proper boarding. It honestly felt like we were destined to stay cold forever! 🥶

We contacted Grant for a quote to install a fixed ladder and partially board the loft — just so we could get a plumber in to fix the boiler — and we could not be more delighted with the whole service.

From the ease of making contact, to the great communication throughout, the friendly team, and the incredibly quick high-quality work, everything was spot on. The 0% payment plan was also hugely helpful for an expense we definitely could have done without.

Thank you, Access 4 Lofts! 🙌🏻

We haven’t stopped climbing in and out of the loft since (we’re still repressurising the boiler as we haven’t quite got round to calling the plumber yet!), and we only wish we’d had the whole thing done.

😊😊😊😊😊😊😊😊😊

2026年2月19日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Wow — thank you so much for this incredible review! We’re absolutely delighted to hear how happy you are with everything.

It sounds like you’d been through a really frustrating time with the boiler, so we’re thrilled that Grant and the team were able to step in, make the process easy, and get your loft safe and accessible so you can finally get things sorted. Hearing that the communication, friendliness and quality of work hit the mark genuinely means a lot to us.

Thank you again for taking the time to share such a lovely and thoughtful review. If you ever need anything else (or decide you do want the rest of the loft done!), we’d be more than happy to help.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Friendly and professional service

From my first meeting with Grant through to the installation by Ollie and Dave everyone was very friendly and professional.
I am very happy with my new loft steps and boarding, which has given me easy access to my loft and considerably more storage space.

2026年1月29日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for the wonderful 5‑star review!

We’re really pleased to hear that Grant, Ollie and Dave provided a friendly and professional service, and that your new loft steps and boarding are already making a big difference.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

New loft hatch

Simon arrived as planned to replace my loft hatch which had been installed many years ago. The replacement was of much better quality the the existing hatch and now benefits from the addition of insulation which was not in place on the old hatch. Very satisfied with the work and impressed with care taken to keep the working area clean while working.

2026年2月10日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for taking the time to leave such a lovely 5‑star review!

We’re delighted to hear that you’re pleased with your new loft hatch and the improved insulation. It’s great to know Simon carried out the work with such care and attention to detail.
We really appreciate your feedback and are glad you had a positive experience. If you ever need our help again, we’ll be more than happy to assist.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Not so Simple Simon-he knows his stuff

Simon arrived on time and got straight to work.
He just disappeared into the attic.
A hand appeared once to accept a cup of tea, but
other than that I never saw him. The following day
was the same. He never stopped.
Full credit for his work ethic. He is a grafter.
Nice guy, appreciated his application to the job.
Thanks

2026年2月13日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for taking the time to share your experience!

We’re pleased to hear that Simon’s hard work, punctuality, and dedication stood out. He is indeed a grafter, and we’ll be sure to pass along your praise. We really appreciate your feedback and your 5‑star rating!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Nathan came n gave us a quote bang on…

Nathan came n gave us a quote bang on time and managed to fit us in within 2 weeks. Came today to fit a new hatch n boarding at 8 on the dot. Did a cracking job even replaced a strutt that was knackered. Clean friendly and couldn't recommend them enough. This is a franchise so each will b different but he is tameside area. Brilliant thank you

2026年2月19日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

We really appreciate you taking the time to leave this review! It’s great to hear that Nathan delivered the standard of service we strive for throughout Access4Lofts—prompt, professional and completed to a high standard.

We’re delighted you’re pleased with the work and thank you for the recommendation!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

New loft ladder fitted

New loft ladder fitted. Johnny and his dad came to fit the loft ladder. They started by laying protection over the carpet from front door to the landing. In quick time the ladder was fitted.Any mess made was cleaned up,and how to use it and store it was explained. Cannot recommend highly enough.

2026年2月19日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thanks so much for your lovely review! We’re really pleased to hear that Johnny and team delivered the level of care and professionalism we aim for across Access4Lofts—from protecting your carpets to completing the installation efficiently and explaining everything clearly.

We’re delighted you’re happy with the new loft ladder and truly appreciate your recommendation!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Fantastic service from the Sheffield…

Fantastic service from the Sheffield team. Nick came out really quickly to give us a quote which we were very pleased with so decided to go ahead. The team who came out to install the loft ladder and hatch were excellent. They arrived on time, did the work quickly and cleanly and were very patient showing me how to use the ladder! Thank you so much, can highly recommend!

2026年2月18日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for the wonderful review! We’re delighted that Nick and the Sheffield team were able to help so promptly, and it’s great to hear you’re pleased with your new loft ladder and hatch. We’re especially glad you found the installation was clean, efficient, and clearly explained.

We really appreciate your recommendation — thank you again!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Very impressed

Very impressed. Very tidy. Would hardly know they were there. Very fast and professional. Great job. Would not hesitate to recommend.

2026年2月17日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you so much for your wonderful review! We’re really pleased to hear you were impressed with the work and found everything tidy, fast, and professional. It means a lot to know you’d recommend us. If you ever need anything in the future, we’ll be more than happy to help!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Excellent customer service and job well done

Stuart was our contact and craftsman who communicated really clear throughout and gave advice that was professional and seemed unbiased. He was really helpful and gave us plenty of time with no pressure if a sale. The improvements he made with our loft is excellent and will definitely recommend.

2026年1月30日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for your kind review! We’re delighted to hear that Stuart provided excellent customer service and communicated so clearly throughout. It’s wonderful to know his professional advice and helpful, pressure‑free approach made the experience a positive one for you.

We’re also pleased that you’re happy with the improvements made to your loft. Thank you for the recommendation — it’s greatly appreciated!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Micheal done an awesome job and he…

Micheal done an awesome job and he worked so hard to get it done in the day took him nearly 12 hours straight after running in to some issues and he still cleaned up the bathroom after we told him we would do it due how long of a day he’d had very professional man and a very professional job done well worth the money good job Micheal hope you have a great weekend and thank you.

2026年2月13日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for your wonderful review Tony!

We’re delighted to hear Michael did such an excellent job and went above and beyond to get everything completed to a high standard. It’s great to know you were pleased with his hard work, professionalism, and attention to detail.

We really appreciate your kind words and recommendation!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Very tidy and efficient

Very tidy and efficient. I wouldn’t hesitate to recommend their service.

2026年2月11日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for the 5-star review! We’re really pleased to hear you were happy with both the service provided. Thank you for choosing Access4Lofts!

Kind regards,
Access4Lofts Head Office

5つ星のうち3の評価

Why am I having such a bad time with Access4lofts

Access4lofts Northampton
Postponed first instalment in January due to illness. Rescheduled for today. Cancelled by email at 5:49 this morning. Phoned "central control" to resolve. Still no response.
I have subsequently been contacted by Technical Director to apologise for the problem with an individual franchise contractor. Had I not already arranged alternative he would would have arranged prompt resolution.
I hope this excellent response is more indicative of the normal standard of service from Access4lofts

2026年2月10日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Hi Duncan,

We're really sorry to hear about the experience you’ve had — I completely understand how frustrating this must be.

Our Technical Director from Head Office has tried to call you and has left a voicemail, and he will try to reach you again shortly to get this resolved for you as quickly as possible.

Thank you for your patience, and again, our sincere apologies for the inconvenience.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Had our loft insulated and boarded…

Had our loft insulated and boarded today by Ben and Jordan. Both lads were very professional, polite and friendly. They did an amazing job, cleaned up and hoovered on completion. I would certainly recommend this company for all your loft needs.

2026年2月5日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for your kind review! We’re pleased to hear Ben and Jordan did a great job and left everything clean and tidy. We really appreciate the recommendation.

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Fabulous experience from start to finish

Nick is so professional and knowledgeable, his advice was excellent in helping me know what was best for our loft. Arranged a suitable day and efficiently rearranged when it was needed. Work done quickly, efficiently and the very amenable team cleaned up thoroughly afterwards. Detailed demonstration of the work done, which looks amazing. What a great team of people.

2026年1月31日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you so much for taking the time to leave such a lovely review!

Nick and the team will be really pleased to know their professionalism, advice and efficiency made such a positive difference. It’s great to hear everything ran smoothly, even with rearranging the date, and that you were happy with both the workmanship and the final result.

Thank you again for choosing Access4Lofts!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Great experience from Access4Lofts…

Great experience from Access4Lofts Warwick. Wayne and his team were extremely professional, tidy and courteous. Very happy with the quality of work and the loft boarding. My neighbour recommended them to me, and I would recommend too.
Thank you.
— Stratford Upon Avon

2026年1月27日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you so much for your kind review!

We’re really pleased to hear that you had a great experience with Access4Lofts Warwick. We always strive to deliver a friendly, professional service and high-quality workmanship, so it’s lovely to know this came across.

Recommendations mean a great deal to us, so thank you for trusting your neighbour’s suggestion and for recommending us in return!

Kind regards,
Access4Lofts Head Office

5つ星のうち5の評価

Access4lofts are amazing the quality…

Access4lofts are amazing the quality and service wete great Max and daz were great clean and tidy thank you so much great work

2026年1月23日
自発的なレビュー
Access4Lofts ロゴ

Access4Lofts からの回答

Thank you for the wonderful 5-star review!
We’re really pleased to hear you were happy with both the quality of the work and the service provided. Thank you for choosing Access4Lofts!

Kind regards,
Access4Lofts Head Office

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