Don't use this company. There customer service is terrible. No one answers the phones. No one emails back. They just send generic garbage that has no relevance. It really sad to see a company tha... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Today I called the customer service line at Nimbus and spoke with a lovely lady named Hawa. She was kind, helpful, and understanding. She explained everything about the access card very clearly and ma... もっと見る
The service provided by Access Card was very informative and helpful to my needs. The questions were sometimes a little too much open to interpretation and not specific enough. The feedback in order... もっと見る
After completing a detailed application and being approved for a card I needed help in order to upgrade the postage as the link in my confirmation e mail would not work. I found it relatively easy to... もっと見る
企業情報
当該企業による記述
What is the Access Card? The physical card acts as a photo ID that can be used to easily communicate your access requirements to events and venues, so that the venues can provide accessibility to the needs of their visitors. It also works online with other platforms like ticketing systems, to unlock the access facilities you need. The card shows a photo ID and translates a persons disability or impairment into symbols, effectively highlighting the barriers they face and the reasonable adjustments they might need. The Access Card app provides you with a personalised directory of venues, with first-class accessibility information to help you plan your trips.
連絡先
ネガティブなレビューの 19%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Speedy response and rectifying my issue
Contacted regarding my access card and was delighted with the speedy reply and action taken by them to rectify my issue of my possibly deleting my acceptance which was appreciated x
Amazing and friendly staff
I applied for the card around 8pm in…
I applied for the card around 8pm in the evening and I received an e mail the next morning saying I had missed one bit of information they needed, I replied and uploaded the document and within 2 hours I had an e mail to say that I had been granted a card, this is the fastest and most efficient service I think I have ever had to use, I wish everyone was as simple as this 😄
Customer Service was brilliant
We had to go back to the doctor for more information and it took a while to get the appointment. I let them know this and they responded the same day with confirmation. They were brilliant.
Very pleased with the process and the…
Very pleased with the process and the time taken to process.
This is an amazing service for anyone…
This is an amazing service for anyone with a disability. The customer service is excellent and very fast to communicate back. I would definitely recommend.
Helpful Access Card Team
The Access Card team were very helpful and responded well to any queries I had with myself applying on behalf of my wife.
Great customer service support very…
Great customer service support very helpful and fast in responding, very happy with the outcome thank you
After many years of being disabled I…
After many years of being disabled I recently came across this card. It's opened up my life to new adventures, socialising and fun. They are so helpful, and understanding. Taking you step by step through the forms and procedures. Fantastic and thank you.
Really easy to do&quick responses
Quick to respond during application…
Quick to respond during application process and responsive to my requirements, which was very reassuring. Showed flexibility to make the process as easy as possible
i have always had very good service…
i have always had very good service experience with Access having been with them for some years now.
Always courteous and helpful to resolve any issue i have.
Easy to apply and all queries dealt…
Easy to apply and all queries dealt with timely and efficiently
Awful company,
Awful company, wouldn’t recommend that make it as difficult as possible to get a card even though provided with proof of disability, blue badge & images in my opinion they are here to make it as difficult as possible and to give out as few cards as possible! I believe that the organisations that they operate at give money to them? I wonder if that is why they make it as difficult as possible to get
Kind and informative
Kind and informative. Questioned me where needed and were prompt to reply.
Overall positive experience - I am very appreciative of the service they offer.
Great service from start to finish
Great service from start to finish. Really quick turnaround and very helpful staff.
…great surport
This was the first time I ever applied for anything like this I called London coliseum for tickets to a show and was asked if I had a card for a disability and was quickly told about this and was helped straight away I received a email from yourselves. It was so straight forward email my information and three days i got a response and received my code great service and made so easy
Obfuscating, subjective and non-transparent application process.
The application process is not transparent, neither is it reasonable. Despite providing evidence that I receive the higher rate of PIP, my application was refused. You are required to submit a large amount of highly personal information; none that I have been asked for from venues when booking with a proof of PIP.
I note, Access Card has responded to a previous entry here, that they always work with the applicant to progress their application. Sadly not so in my case.
It is one thing to be disabled, it is quite another to be discriminated against by a company that claims to be supportive of the disadvantaged.
I received a refund then a request for more information here, or my review would be removed. Are only positive experiences worthy of documenting?
Application was easy
Application was easy, they listed the relevant paperwork needed at the start. I was given more than I was currently asking for but they had the foresight to include things that I will need rather sooner than I’m hoping.
They kept me informed while my application was being processed.
I have yet to use it but for my friend who has one it opened up his life.
It was reasonably priced.
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