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Really cool when delivery drivers put hazards on and block a whole road, see cars waiting and several staff members disappear into a building and leave the car unattended for 15 plus minutes and then don’t even apologise when you go find them
Thankyou for the long wait and ignorance

6th of October
Bristol area, BU75 VDR

never have I felt so scammed in my life, bought washer and dryer on what I thought was 6 month interest free signed up for membership and the finance agreement and it was referred next minute email says successful and the items arrived, well done ....
Only to find I was put on a 41%apr plan !!!!!!! no can help AO.FINANCE which is newday or just modern day thieves blame retailer AO.COM and then AO.COM blame finance all outsourced to a different country for customer cheap service and basically Sorry sorry apology after apology and final words are cannot be changed ..... do not trust them use a smaller independent Or Currys ... not even passed the 30days and realised and already have over £23 pounds interest charges ... WOW be careful if its paid for outright you may be ok ... but from now on Ill be steering clear of these people..

They delivered a damaged oven 3 times. I then switched to a different oven and they couldn’t deliver that one either as it was damaged. So 4 damaged ovens and no alternative offered. Ridiculous and very very poor customer service.

I really like AO. I have used them several times and always found them to be great. Only thing I would say is that their fitters for integrated appliances are a little hit & miss. But they price match goods and even offer additional discounts and free installation etc if you have an AO membership. Would always go to AO first when buying appliances.

Absolutely disgusting service.
I ordered a laptop on the 18th of september and then I got a call on the 19th of September saying it’s not in stock and it’s gonna take till 19th of october to be delivered. They said they put our order on priority and will send it out for delivery as soon as it’s in stock. Then on the 23rd I got an email saying it’s in stock again so I called them up and not only did they say that the delivery day has been pushed back to the 24th of October but if we chose a replacement they can only give £20 for compensation 😭. This is a joke of a company don’t order from here the next day delivery gimmick is just to attract customers your better off paying from a different retailer.

Our Samsung heatpump clothes drier purchased from AO.com very quickly developed seriously excessive noise while drying - 4 to 5 times louder than Samsung's specified decibel rating. We found it extremely difficult to be in the same room when it was operating. Two Samsung approved engineers have attempted to fix the problem, but not succeeded. I then decided that the only solution was a replacement machine. Samsung referred us to AO.com as the supplier. I wrote a detailed letter to AO.com with all required documentation and received a call from a person in the after-sales department who asked me to obtain a quotation from an acoustic engineer for AO.com to approve. I sent this on 13 August 2026 from a local acoustic engineer, so that travel costs would be moderate. Despite two reminders in the intervening period of 5 weeks, no one in AO.com's after-sales department has even acknowledged receipt of the quotation she asked for. Total silence from AO.com over a month and a half since my initial communication. On the basis of my experience, I would advise potential customers to be very wary of expecting any useful after-sales service from this company.

Returned phone to AO who claim parcel had a different item inside the box. Obviously stolen by Yodel. Was a Collect+ label so had no idea Yodel would be the ones who collect and deliver. They are well known for opening parcels and stealing contents. AO refusing to refund. Will never use this company again. Avoid!!

Was very nervous after reading reviews last night but my delivery today could not have gone smoother, received a text this morning with my time slot and then a phone call a little later with a more accurate one. Men who showed up were polite and kind, carried the drier to the kitchen so I didn’t have to do it myself and even gave my autistic son (who was very excited) an AO teddy bear! Could not fault the service whatsoever and will defo be using for all my future tech needs!

Delivered a damaged dishwasher which the driver took back. New delivery arranged with a 4 hour time slot. Was told I would receive a phone call when drivers nearby but no call received. Got home to see drivers just leaving. I stopped them and waited outside house for them to unload. They sat in cab for five minutes and drove off! Iv cancelled order only to be told I have to be a failed delivery charge. Will not be using AO again.

Shout out to Dave & Bailey for the removal of an old American fridge freezer in withernsea ,to say the job was,nt easy due to measurements was an understatement yet both remained polite ,cheerful and were determined not to leave me stuck with said item Thankyou so much !!

I would avoid AO, the delivery services are day light robbery. I had spoken to the driver saying he could leave my goods on the door step. I get a call from a customer service agent after saying I must pay either £25 for a re-delivery that will come at any time between 7am-7pm or I can select a smaller time window for £50! (This is after already paying £25 for delivery). I then asked to cancel and refund as the cost was starting to outweigh the cost of the goods and they want to charge for £50 for that too. Just go with a different company

Absolutely completely ineffective tracking information. I was sent an email and a text message that both gave me a four hour window for delivery- 7.38am to 11.38am today. I regularly checked and nothing was changed. Time went on and at 11.30am it still informed me that delivery was due by 11.38am. At 11.45am I checked again (because obviously it had not arrived) and the information had been updated to they were running late but I was next on the list for delivery. No time update. I rang the customer service line only to be told that they're sorry but it'll be with me when they can get to me. Still no updated time. Utterly infuriating that they send emails and texts giving a four hour window of delivery but then don't meet that window but also don't update any information whatsoever, even after they are late.
Let me make myself perfectly clear - i am not complaining that the delivery guys were held up, or late, what I am complaining about it the completely inadequate, ineffective even, tracking system. What a pointless load of BS that is! Why even bother. The delivery guys said the lorry turned up 3 hours late - so why wasn't the tracking updated as soon as that happened? Why was no updates done until AFTER my delivery was already late? No updated time, still. Just 'running late' - but HOW late?! Absolutely pointless, tracking is not accurate or helpful and AO couldn't give a toss. Just go to a different company, don't give them your money, you'll regret it.

I would like to give zero star but this is not possible. If any other company is selling the item you are tempted to buy from AO buy it from them even if it’s more expensive believe me it will be worth it for not having to deal with AO. They are unable to provide the basic delivery and collection service they offer and we PAY for. I’m now on myFOURTH attempted delivery of the same item…… they’ve got it wrong 3 times already take that in, to deliver a fridge freezer!!!!!!!! How are they unable to provide this basic service! BUY FROM ANYWHERE ELSE BUT NOT HERE.

I ordered a built-in fridge freezer. The day before delivery, I thought it would be helpful to remove the cupboard doors. When the fitters arrived I was immediately told in no uncertain terms that I should not have done that. The equipment went in ok but doors were a bit of a problem. To cut a long story sh ort I phoned ao for someone to come and sort it so that the doors closed properly but all they said was that he needed to put some wood under the freezer to raise it up. i pointed out that would not work. So he went and I haven't heard from ao since. So fed up of waiting that I got somebody else to do it satisfactorily!!!

I ordered an expensive fan last Friday with a guaranteed delivery on Sunday. I was told that I would receive a text with a 4 hour window on Sunday morning. Text, came there none. As at later on a Tuesday, the delivery company had still not even received the parcel. In that time I got no update whatsoever from AO and their website said it would be with me as ordered. It still says that now, an outright lie and completely false. They cannot leave it and require a signature. I am not now available to sign until Saturday so it would have been a week late so I had to cancel it. I bought it for my wife in hospital in a baking hot ward. AO promise much but totally failed in service. I don't feel able to trust them so I shall not use them again. They took my money immediately (fair enough) but want up to 5 days to refund it. A nice little earner on interest in their account and not mine.

I was happy with the purchase of a Leibherr freezer. It took about 30 minutes to arrange it through a price match.
I was initially served by Trey who was fantastic and price matched me a £200 plus difference. 😱
I was then served by another man a day later when I rang to buy the fridge freezer.
I wasn't happy that I was being forced by this man into getting an insurance policy. When I said no multiple times I was still being forced into buying it.
When I questioned why I had to listen to all the benefits if i wasn't going to buy it.
I was asked why I don't buy it and I should buy it?
The man was very very insistent i buy it and tried to make me feel bad about not buying it?
I bought the fridge and postage £30.
This CSR caused a bit of confusion over the ao members package and I initially got no unpacking or recycling of old item. I found out about this by email.
Customer services rang me 2 days later after I hot an email and I was grateful the man added free recycling and unpacking of item.
I am very happy with ao and just waiting for delivery.

Rubbish drivers,Rubbish app ,not sure why they try to be moving on tech world,tracking shows driver same place for 4 hours,still 17 delivery's, terrible service

Nawal was absolutely brilliant handling my case! Very professional, so friendly, I really enjoyed our conversation! 5*

Ordered a fridge from AO. Very unhappy with the level of service. Told the customer service team on the pre-call that in the building, there are stairs. The men arrived to delivered the fridge and said they couldn't do it in that moment and would need to get lifting straps as surprised to find stairs. Waited a few more hours with now a fridge that is not cold, food that was transferred to cool bags for a brief time to let it settle only to now be having issues with it having switched it off for collection. Order now shows complete but no communication since from them. Awful service. Being a Saturday, no customer service follow-up until Monday.

Absolutely appalling experience with AO.

Within the space of just two days, I had two major appliances purchased from AO fail. Firstly, my fridge freezer, which was less than five months old, completely overheated, blew hot air instead of cooling, and destroyed over £400 worth of food. AO eventually agreed to refund however I’m still waiting.

Just two days later, my tumble dryer, purchased only five weeks after the fridge freezer, also developed a fault and is now displaying error codes and no longer works.

What has disappointed me the most is not just the repeated appliance failures, but the way my complaint has been handled. I am the full-time carer for five disabled children, and I repeatedly informed AO and Hoover of significant safeguarding concerns regarding engineer visits. During the previous complaint, the engineer arrived having not been informed of those concerns, despite me raising them in advance. After I explained the situation, he decided it was not safe to proceed.

Despite this, AO has once again responded by simply arranging another engineer without addressing the safeguarding concerns or explaining what reasonable adjustments have been considered. Instead, I have received what appear to be generic responses that fail to address the issues I have actually raised.

I understand that retailers have procedures to follow, but I expected far better communication, consideration of my family’s circumstances, and more confidence in the quality of appliances that are only a few months old.

Sadly, this experience has left me with very little confidence in AO, and I am now seeking further advice regarding my consumer rights.

I sincerely hope AO improves both the reliability of the products it supplies and the way it handles customers facing exceptional circumstances.