ao.com レビュー 

Summary: Delivery was booked for 31st August when I had workmen here to do the unpack/install. Delivery failed (supposedly a maintenance issue with vehicle). Delivery re-booked for 7 am - 12 noon 5th Sept. It's now 2 pm and still not arrived.
Details: On 31st August tracking showed that delivery stalled 5 drop-offs before mine, round about lunchtime. Later in the day I had a phone call from an blocked number. Caller said she represented the logistics company and explained that the van had developed a fault and delivery couldn't be made today and wanting to rebook for Friday morning. (On the day of delivery I had 2 workmen here waiting to do the unpack and install).
Friday morning didn't work for me. I suggested Friday afternoon but this didn't suit the service representative. The call closed without the re-delivery booked. Later another service representative, a male this time, phoned the mobile number I had provided upon ordering. After confirming he had the right person, he told me the call was being recorded then asked me for my details including email address and phone number claiming that he needed the information for 'security' purposes. I felt very uncomfortable, had a gut feeling something was off about being asked for so much information which, if he were really a customer service agent of AO.com, surely would already be available to him on his screen. If the purpose of asking all the questions is really to ensure the security of the customer, it wasn't working as I began to think it was a phishing scam. I gave him sufficient information to confirm I was the customer and suggested we move on to re-booking the delivery (which I assumed was the purpose of his call) but he claimed he was unable to do that unless I complied with his request to answer all his 'security' questions. It sounded like he was in a call centre, although when I asked to speak to his supervisor, he claimed he didn't have a supervisor and was working from home, subsequently retracting the lie and admitting he was in the office. I have tried to re-book delivery via the website but the chatbot can't help. I wonder if AO.com needs to review their customer service practices and re-train their agents (or switch logistics company). I think it's grossly unfair that if a failed delivery was my fault, I'd forfeit the delivery fee but when a failed delivery is their fault, their service reps require customers to jump through 'security' hoops and fail to have the item delivered in a timely manner.

I purchased a Beko washer/dryer machine and the machine I found to have a dent on the side but only discovered it too days later as the machine has a dark silver colour to it.
The delivery was a nightmare at first they didn't even realise a disconnection and a connection needed to be done even though I purchased this to be done. They broke the cold water tap to the connection of the washing machine hose. They ask for a drill which I didn't understand why. When they left I had amounts of water dripping all around under the sink cupboard and on the floor which I had to deal with myself as they left a leak because they did not fit the machine hose connection properly.
All in all I believe that the delivery drivers need customer care training and plumbing training as I am an upset customer.
I will not buy big appliances from ao.com again and had cancelled my electric cooker purchase as I do not want the same delivery drivers making another mess in my Flat.

Excellent and helpful customer service. I had some issues regarding my delivery and when I contacted the CSR via online chat I received excellent service and my problems were resolved.