ao.com レビュー 

I have used AO many times in the past and they have previously been fantastic but sadly not now.
I bought a Fridgemaster fridge freezer and reported it faulty on day two. Rather than just replacing it I was advised to have a three way conversation with Hisense and for parts/engineer to be arranged. The item should have been replaced!
Two months later… still have a faulty appliance; loss of earnings through two dates when engineers/parts haven’t turned up; no compensation offered and I’m told today that if I want collection from AO … I will have to wait until after August! So much for customer service! I was also told by their staff member yesterday (wrongly) that I would not receive a full refund because I had already had the appliance for two months(despite reporting the fault on day two!) The customer is always to blame it seems!

I ordered a siemans integrated dishwasher also paid extra for installation by a o .com the engineer arrived with dishwasher and the door kit was missing .i could not use the dishwasher as the door slammed close without the cover .i was without a dishwasher for another week .my mum is 75 plus and she cant wash dishes herself .this company has not bothered to ring back and offer any compensation.

Excellent service. Received fridge and condenser today. Really pleased.

Just bought a new Indesit tumble dryer from AO. Within 1 week was having problems with dryer phoned Indesit but was was very unhappy with outcome was told if they couldn't find the fault I would be charged £75. Obviously very unhappy with that response regarding a brand new item I called AO. The response could not have been more different. Spoke to super helpful lady called Casey within no time she was arranging for a new machine to come following day. If I could give more than 5 stars I would. I would highly recommend AO unlike Indesit they are very helpful and sort the issue without the threat of more cost.

Where to start:
1. Decking to rear of house badly damaged on delivery.
2. Appliance failing to work on plug in - nothing! The socket working perfectly well.
3. Some 20 mins plus on phone with 'customer care' who clearly don't really. Tried to shift their responsibility to the manufacturer. I had to repeatedly state my contract was with them, the retailer, and that I wanted a full refund under the Sale of Goods Act for goods that were 'not fit for purpose'.
4. Non working item now collected but they have deducted £25 for some reason - the 'care' person tried to argue a deduction based on the fact that I had plugged in the appliance!!!! You could not make it up.
5. Now chasing the outstanding amount and compensation for the damage.
6. Lastly, so much wasted food.
WISH I HAD READ THESE REVIEWS BEFORE PURCHASE - WILL NEVER USE AGAIN.

DO NOT USE AO! Worst decision of my life..

Firstly to mention, I never write reviews and I’m honestly that angry I need to say something to warn people. I don’t know how AO is still up and running as a company it’s the worst experience I’ve ever had.

I made an AO account a year ago living at my old address and recently found a PC I wanted. I tried to make an account which instantly logged me into my previously made account and when I applied for the AO finance to get the pc it gave me no update options for information, within a few clicks it gave me an account balance (after checking my card details I was given the loan with no other information needed). I’ve never had this with any loan/payment plan options before, the way this is made and works is horrific. I thought nothing of it and when I went to purchase it said I could only deliver it to my old address.

So I obviously got on the phone asking for help to change this and they stated to me the only way I could change it is if I made a purchase to that address because of how AO finance works it locks to the original address that the account is linked to. No worries I messaged a friend living in my old flats and ordered some headphones as she wouldn’t be able to carry a gaming pc up to the 5th floor using stairs.

Headphones arrived and the account is still address locked. I called up again explaining the issue and the man said he could mark the headphones to be returned but there’s nothing he could do, never gave me a solid answer to why I was originally told the only way to change address was to make a purchase but oh well it’s not this dudes fault.

Minutes later I get a email saying my account is going to be flagged for fraud so I called up again. A woman answered and I explained everything to which I was told that I was lying, the account had been made yesterday and now it’s definitely getting flagged as fraud. She gave me no explanation and or answers and was clearly aggravated at me. I never once ever stepped out of line talking to her. I work in customer service and I understand how hard it is at times so I’d never be disrespectful as the job is stressful. This woman she spoke to me like shit on her shoe and kept claiming I was lying about everything. I have no reason to lie I just wanted a computer. Because my account was flagged as fraud I couldn’t return the headphones and now I’m paying over double for a £20 pair of headphones.

When I got off the phone I was sobbing. I wish I’d stood my ground on the phone but she ended call. Now I have to pay off over priced headphones that I only bought due to misinformation.

It feels so much like a scam and I urge anyone not to buy from AO. Their customer service is poor and their website is made out of popsicle sticks.

Item was meant to have been delivered for the morning- delivery driver called at 830 am to say the delivery will be between 930 and 1130. Recieved a call from the driver at 1125 to say they were half hour away heard nothing for another hour when I recieved a message saying the delivery had taken place. Called the driver who said they would be with us in 20 minutes. 30 minutes later still no delivery so phoned the customer support- person who picked up said they would call the driver on hold for ten minutes to be told that the driver was 15 minutes away. Half hour later and still no delivery absolute shambles if your going to be late try communicating!!

AO purchase and delivery spot on and no complaints, but description of Beko garage tall freezer Beko FNP4686W severely lacking i.e. it did not make clear that the external digital display primarily (only) shows the set (target) temperature of the freezer, not the current, real-time internal temperature.
So you don't know if the freezer is actually working or not. The only way to know what the current real time temperature is inside your brand new freezer is to buy a separate thermometer and stick it inside, then open the door to read the temperature off the wee extra thermometer you bought, which (to me) defeats the whole point of having an external display.
Be warned.

Extremely poor service. Four payments were taken and placed in pending without explanation. I spent over four hours on the phone, speaking to multiple people, and no one called me back as promised. Because of this, I am now unable to access my own money to purchase an item I urgently needed.

This level of service is unacceptable and needs to be rectified immediately. I expect prompt action and a clear explanation for this failure.

Very upset…. I was contacted to be sold extended warranty. Very pushy and use clever wording to get you to say yes.. well I didn’t, I said NO,thank you. At the same point of day they had been contacting my wife to sell it to her. I have been a customer of AO previously but will never use them again. Good bye AO and your aggressive sale of extended warranty.

A couple of days ago I gave a review of how this company treats its customers and I have been with them for several years, until now, after seeing them in their true colours.
I would have expected them to at least try and defend themselves on this site but I suppose you cannot defend the undefendable.
However, I have often wondered about the age of some of the staff I have emailed in my dispute, going off their answers, so when I got passed onto Danial who is part of the Management Team I was expecting better, WRONG, Danial's vocabulary is poor at best (similar to the TV they sold me ) and when the word onus was spelt oweness along with sentences that did not make sense along with the final part of the email saying " I look forward to hear you " I realised that I was expecting too much.

Danial ( Assistant Team Manager ) then thought a reply to my original review was to send 3 a o logos which resemble smiling emojis to my inbox.

Danial you do your firm proud, keep up the good work until insolvency.

I am a pensioner and was having some issues ordering an oven on line. I phoned the number provided and spoke to one of your team Lewis. May I say he was really helpful, polite and very professional. He saved my day with helpful suggestions and in no way made my queries seem inconsequential. Well done, Lewis

Don't even think about it ao.CON
What a rip off just been to site to buy a freezer cheapest delivery £25 for anyday then £25 for time slot adding £50 for delivery. Only a mug would pay that!

Purchased the 5*membership for 1 year as it was cheaper than paying for an items delivery charge (you get free delivery on membership), however I didn't agree, nor was it obvious I was signing up to a recurring membership. Didn't get a notification to say I was going to be charged again, who needs an ongoing yearly membership for the items these people sell. Can't get my money back, can't use the benefits, tried to log in to dispute the membership charge, but they locked me out of my account. Cowboys!!

Please stay away from this company thay have a AO member scheme off 100 day return well don't believe it thay just want to scam you thay don't want to replace items unless you pay them again scam scam scam

The AO.com van arrived with our freezer inside it, but the delivery men said they could not deliver it because there is no access to our property, which is absolute and utter nonsense. Eventually they told the truth: even though the paperwork clearly stated that a door reversal was required and paid for, AO.com sent a delivery team which did not have the necessary skills to carry out a door reversal. So they drove away with our new freezer! The freezer was delivered 24 hours later, causing us great inconvenience. No apology from AO.com and no gesture of goodwill, e.g. a refund of our delivery fee.

My delivery well done the drivers was excellent service but the customer service yesterday the man called Mr Shakeeb was very rude and repeating the same sentence several times and was very bad man to take from me extra money and he tooked.

I ordered a coffee maker a week ago. I was wondering where it was so I went into tracking and it seems delivery was attempted once and now the appliance has been returned to Ao.com!

No emails to me about this or even another attempt to deliver. No help available either, without hanging on the phone endlessly.

Terrible service and now I have paid for an item I won’t receive. How will I get refund if I cannot actually contact anyone?

Disgraceful and I was considering ordering new kitchen appliances - I don’t think I’ll risk it if this the issue. They were always so reliable years ago.

The delivery service is terrible, especially if you are an OAP> I was not given enough time to get down the stairs, I am on the 3rd. Floor. I then get a voice mail, "Oh we tried to deliver the machine and you were not in, we waited 5 minuets." I said, well I am downstairs now, please turn back. "No", was the response, "You will have to pay for another delivery".
Good job I paid with PayPal.
I wish I had looked on here before for the feedback. Silly me.

Bought an indesit dishwasher, part missing, phoned and supposed to send correct part,no, phoned again and Dillion never phoned me back, phoned again and part supposed to be ordered but who knows, shocking customer service, I won't phone back as I've had enough, shocking way to treat repeat customers.