We had to arrange alternative flights to get to Australia, due to our flights via the Middle East being cancelled. Molly did a great job in finding us flights that (nearly) matched our original dates,... もっと見る
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Excellent Service from Molly at Ace Flights. Our flight to Australia was cancelled due to the conflict in the middle east. However, Molly very quickly and efficiently found us an alternative flight on... もっと見る
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This is the third time my husband & I have booked with Molly at Ace Flights. The service she provided has always been good however this time it was exceptional. Having to source flights at short no... もっと見る
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Was a bit sceptical at first about using a company that I'd not heard of but will now be using Aceflights again in the future. Molly was so helpful from beginning to end. She found me a good deal for... もっと見る
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企業情報
当該企業による記述
Ace Flights Ltd is a leading UK-based travel agency specializing in the sale of flights and holidays. With a team of highly experienced agents and a commitment to providing exceptional service, we are dedicated to making your travel experiences memorable and hassle-free. Our strong affiliation with PTS (Protected Trust Services) ensures that our clients enjoy financial protection, giving you peace of mind throughout your journey. At Ace Flights Ltd, we understand that every traveler has unique preferences and requirements. That's why our knowledgeable agents leverage their extensive sales experience to offer personalized recommendations and tailored itineraries. Whether you're planning a relaxing beach vacation, an adventurous getaway, or a business trip, our agents go above and beyond to craft the perfect travel package for you. As a trusted travel partner, Ace Flights Ltd prides itself on delivering exceptional service, personalized recommendations, and competitive prices. We prioritize customer satisfaction and work tirelessly to exceed your expectations. Whether you're a frequent flyer or a first-time traveler, our goal is to make your journey seamless and unforgettable.
連絡先
1110 Elliott Court Coventry Business Park, Herald Avenue ,Coventry, CV5 6UB, West Midlands, 英国
- 0203 997 9399
- sales@aceflights.co.uk
- aceflights.co.uk
4.7
優良
487件のレビュー
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful and manged to get the…
Very helpful and manged to get the right price and flights for us
2026年5月15日
自発的なレビュー
Molly was absolutley fantastic
Molly was absolutley fantastic. She supported me with various options and managed to find me a flight to Australia that suited my needs and was very responsive as I navigated the booking process. Highly recommend Ace Flights.
2026年4月16日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
I came across Ace Flights by accident…
I came across Ace Flights by accident when looking at Skyscanner. Ace Flights advertised flights at considerably lower cost. I therefore telephoned them (as you cannot book online) - only to be told that the flights advertised were no longer available at the price shown online. Although the agent was very polite and helpful, they tried to sell me flights at much higher prices and with 2/3 stop overs with longer waits. Disappointing that time had been wasted when the flights advertised were not available. Feel this is just a ploy to get you to give them a call, only for them to upsell flights.
2026年4月28日
自発的なレビュー
I have such a positive experience…
I have such a positive experience dealing with Kevin from Ace Flights. He was professional, polite and ever so helpful. I would 100% recommended this company to anyone I know.
2026年4月25日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin was very helpful and polite.
Kevin was very helpful and polite. Nothing was too much trouble for him.
He found me good flights to Australia, at a reasonable price.
I would use Ace Flights again.
Thank you Kevin.
2026年4月22日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Was a bit sceptical at first about…
Was a bit sceptical at first about using a company that I'd not heard of but will now be using Aceflights again in the future. Molly was so helpful from beginning to end. She found me a good deal for my flights to Australia at Christmas. She was available by phone and email to answer my many queries.
2026年4月16日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Great customer service from Molly
We had to arrange alternative flights to get to Australia, due to our flights via the Middle East being cancelled. Molly did a great job in finding us flights that (nearly) matched our original dates, only returning one day earlier than originally planned. We just returned and are so thankful that thanks to Molly we were able to fulfill this dream holiday.
2026年3月12日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Absolute joy and so easy to work with
Absolute joy and so easy to work with
Amazing people
2026年4月10日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Too Good to Be True!
Beware! The number listed on the website is actually from Kayak, who get really bad reviews. And there used to be a company 'Ace Travellers' who were scammers. My guess is this is all the same company, starting a new company each time the old one gets taken down because of bad reviews. Do not believe the 5 star reviews! Use common sense, if it's too good to be true it usually is.
2026年4月10日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We would like to clarify that ACE FLIGHTS LTD and ACE TRAVELLLERS are in no way related. We are a completely separate, UK-registered company and have been operating independently for nearly 4 years.
All the reviews on our profile are from our genuine clients and reflect the service we have provided over time.
We kindly request you to review your feedback and ensure it is directed toward the correct company. If this review has been posted in error, we would appreciate it if you could kindly remove it.
Thanks,
Ace Flights Team
Molly was efficient
Molly was efficient, helpful and polite when dealing with my booking.
Highly recommend.
2026年4月9日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Booking experience was good
Booking experience was good. Stella was patient while I looked at options and followed up promptly.
Tickets took a week to come through and there was a slow response to my query about reserving seats.
2026年3月18日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Fantastic customer support
Found AceFlights online. Mollly was super helpful is securing an alternative flight route for our family holiday to Australia.
Molly was attentive and responsive and established an innovative flight routing to keep our holiday plans intact!!
Will definitely use again. 👍
2026年3月13日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very good experience
So far so good. Kevin helped us to book our tickets to Australia avoiding the conflict zone in the middle east, last minute. He got us the best possible price he could and this has meant we can still have the holiday of a lifetime despite thinking it was all over just a week ago! Thank you Kevin. We leave next week so I will leave another review after it has all been a big success!
2026年3月23日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Kevin at ace flights was really helpful…
Kevin at ace flights was really helpful and managed to sort out our flights to Australia after our booked ones were cancelled due to conflict in the Middle East. He made the whole process easy and kept us informed.
2026年3月21日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Excellent Service from Ace Flights
Excellent Service from Molly at Ace Flights. Our flight to Australia was cancelled due to the conflict in the middle east. However, Molly very quickly and efficiently found us an alternative flight on our preferred dates just when we were starting to despair. Ace Flights are so lucky to have someone of this quality working for them, we are regular fliers and will certainly be using them again.
2026年3月21日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
5
Kevin is very helpful and patient
Kevin is very helpful and patient. If the flights go as well as dealing with Kevin I will be extremely happy
2026年3月20日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
5
Kevin was exceptional
Kevin was exceptional , he found the best deal for us to travel back to Australia in these troubling times. I would definitely recommend him to anyone wanting to book a long haul flight. Thank you Kevin
2026年3月17日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
First class customer service
Having been recommended this company by friends I was extremely fortunate to have been put in touch with Molly. My flights, & those of 2 other family members on seperate flights/bookings to Sydney from the UK, were planned & booked with unexpected ease. I will definitely be using Ace Flights UK again after such a positive experience. Molly is a credit to the company & should be commended for her diligence & great communication throughout the booking process 🙏
2026年3月16日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
This is a Trustworthy Company and the Customer Service is Excellent
I usually book flights independently but when our Qatari flights through Doha were cancelled, due to unsafe airspace, I had to find an alternative route to Perth in Western Australia. I only had one week to rescue our holiday of a lifetime to visit our daughter in Australia.
After hours of searching I stumbled upon this company, Ace Flights UK and booked a callback.
At first I was a bit unsure about a telephone only booking but a quick Internet search and a read of their reviews assured me that they were a genuine and trustworthy setup.
Kevin from Ace Flights called me punctually at the a set time and listened patiently to my requirements, Flights next Monday, not through the Gulf States, no more than two stops, no lengthy stop overs and reasonably priced.
Within a few minutes Kevin came up with something I had not thought off, to avoid the lengthy stopover he suggested a night in a hotel in Frankfurt with pretty much a whole day to explore the city. Then he told me that and that the hotel would be complimentary and that he could book it for me. All the other flights fitted our iteniary perfectly and the price was within the budget that I had mentioned to Kevin. Kevin emailed me a complete iteniary later in the day and arranged the payment.
As promised the next day an email came through with all the necessary paperwork flight numbers etc. and the hotel booking confirmation. I phoned Kevin to confirm everything and enquire about seat reservations. Within an hour Kevin called me back having booked (extra legroom) seats for my wife and I on all five flights, for around half the price we would have paid the Airline.
I phoned Kevin back, on his direct number, two or three times to check seat numbers etc., calls were answered immediately, and during every call Kevin was patient, helpful and courteous.
I was going to write that Kevin provided excellent customer service but actually it was more than that, Kevin seemed personally involved in solving our issues. This may well have been the best customer service I have ever encountered, thank you Kevin and thank you Ace Flights UK.
2026年3月13日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
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