We had to arrange alternative flights to get to Australia, due to our flights via the Middle East being cancelled. Molly did a great job in finding us flights that (nearly) matched our original dates,... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent Service from Molly at Ace Flights. Our flight to Australia was cancelled due to the conflict in the middle east. However, Molly very quickly and efficiently found us an alternative flight on... もっと見る
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This is the third time my husband & I have booked with Molly at Ace Flights. The service she provided has always been good however this time it was exceptional. Having to source flights at short no... もっと見る
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Was a bit sceptical at first about using a company that I'd not heard of but will now be using Aceflights again in the future. Molly was so helpful from beginning to end. She found me a good deal for... もっと見る
企業が回答しました
企業情報
当該企業による記述
Ace Flights Ltd is a leading UK-based travel agency specializing in the sale of flights and holidays. With a team of highly experienced agents and a commitment to providing exceptional service, we are dedicated to making your travel experiences memorable and hassle-free. Our strong affiliation with PTS (Protected Trust Services) ensures that our clients enjoy financial protection, giving you peace of mind throughout your journey. At Ace Flights Ltd, we understand that every traveler has unique preferences and requirements. That's why our knowledgeable agents leverage their extensive sales experience to offer personalized recommendations and tailored itineraries. Whether you're planning a relaxing beach vacation, an adventurous getaway, or a business trip, our agents go above and beyond to craft the perfect travel package for you. As a trusted travel partner, Ace Flights Ltd prides itself on delivering exceptional service, personalized recommendations, and competitive prices. We prioritize customer satisfaction and work tirelessly to exceed your expectations. Whether you're a frequent flyer or a first-time traveler, our goal is to make your journey seamless and unforgettable.
連絡先
1110 Elliott Court Coventry Business Park, Herald Avenue ,Coventry, CV5 6UB, West Midlands, 英国
- 0203 997 9399
- sales@aceflights.co.uk
- aceflights.co.uk
4.7
優良
487件のレビュー
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good pricing and took time to ring and…
Good pricing and took time to ring and go through details
2024年8月28日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
just a great price and the flight times…
just a great price and the flight times suited me down to the ground no pun
2024年8月3日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very easy to complete the booking with…
Very easy to complete the booking with very little fuss.
2024年8月11日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Booked Ethiad flights to Australia with…
Booked Ethiad flights to Australia with Ace no mention it did not include baggage until after I'd booked and I was called. Stuck £250 on the flight. I explained that Whenever I book Ethiad Luggage is included and if they are not doing the same as other providers then they need to make customers aware before they book.
2024年8月21日
自発的なレビュー
First experience with Ace Flights
Used Ace Flights to book a trip to Australia for the first time. Ticket price very competitive.
Shane Wilson was excellent, extremely helpful, efficient and very patient as there was a delay with the payment process.
I will definitely use AF again in the future.
2024年8月7日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Superb service from start to finish…
Superb service from start to finish even with last minute changes
Can’t thank the team enough for their professional approach to the business.
2024年7月18日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Gavin absolute Legend
Very Prompt and truthful to what they say and very helpful indeed. Will really choose them again. And thanks to Gavin for the lovely help
2024年8月9日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Sandra was an absolute star
Sandra was an absolute star. We had a sudden death in the family in Oz. Fortunately we connected with Sandra who was absolutely fantastic in putting together our travel schedule. Would certainly recommend Ace Flights UK to anyone requiring a superb service. Thank you Sandra
2024年8月2日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Misleading discounts advertised but not available
If one does an internet search for flights on specific dates to specific destinations they offer a "phone only" fantastic deal, with a massive discount. However, when one phones Ace Flights say they have "none available" on those dates - or any other dates for the two months either side of the specific dates! Then they try to sell a full price ticket that one could have got by booking direct with the airline. I hate a hard sell, particularly if I feel I have been misled into making the initial phone call. I'm surprised the advertising regulatory bodies allow them to practice this. However, perhaps I am not surprised, law and order in the Uk seems to have gone to the dogs atm.
2024年7月2日
自発的なレビュー
Sandra was very patient
Sandra was very patient! and found my business class flight to Melbourne, Thank you Sandra 🙏
2024年7月2日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Great service from Sandra
Sandra was very helpful and her communication was fantastic, Thank you.
2024年7月30日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
My advisor Sandra was very helpful
My advisor Sandra was very helpful, informative and extremely patient with me. I'm a computer dinosaur and very slow.
Options and prices were very competitive.
Will certainly use this first class service again.
Thank you Sandra and Ace Flights UK.
2024年7月10日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Sandra was amazing.Found me 2…
Sandra was amazing.Found me 2 buisness.tickets uk to Auckland at a very reasonable price
Took her time explaining itinerary to me & was very patient as I was having problems paying for my ticket & was unable to contact bank until the next day to sort it.Would definitely use this company again.This is not a fake review.J E Sage
2024年7月29日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Very fast and efficient service from…
Very fast and efficient service from Sandra Adams she was very helpful and polite
2024年7月27日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly from Ace Flight was amazing
Molly from Ace Flight was amazing!
She catered my every request and hound alternative ways to get me home on time! I would highly recommend using her service to anyone.
2024年7月27日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
This is the second time this year I've…
This is the second time this year I've booked with Gavin at Ace. Outstanding, he and his company have gone the extra mile to get me tge best deals to New Zealand forms second 6 month family visit.
I'm going premium economy for the same price as other companies quoted for the lowest economy flights.
Keep it up guys and I will be using your company for next year's booking.
2024年7月22日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Great flights
Ruby at ace flights was fabulous from start to finish with my request for long haul flights. Ruby came back with great price deal . I booked and can’t wait to go back k to NZ . Thank you Ruby
2024年7月9日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Value for money
Molly and the team continue to provide great value for money business class fares that show they pay attention to what we customers want and have the knowledge and willingness to go the extra mile in providing great products and service.
2024年6月18日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly searched and found me a better…
Molly searched and found me a better deal than I’d rang up to enquire about for a price than I couldn’t fine any where else. Professional, quick and what I wanted. Thank you!
2024年7月4日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
Molly made everything easy and really…
Molly made everything easy and really good service thank you so much highly recommended x
2024年7月9日
自発的なレビュー
Ace Flights UK からの回答
Hi,
We wanted to take a moment to express our sincere gratitude for the glowing review you left about our business. We are thrilled to hear that we were able to meet and exceed your expectations, and that you had such a positive experience with us. We take great pride in providing top-notch service and products to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
Thank you for taking the time to share your feedback with us, and for choosing our business for your needs. We look forward to continuing to serve you in the future, and hope to exceed your expectations again and again.
Thanks,
Ace Flights Team
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