Have used ACSS in the past and once again we were very pleased, speed of getting an appointment and quality of the installation, great service .
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I had my cctv installed over 18 months ago and the installation and the service and support given by Liam was brilliant. A few days ago had the cctv taken out and refitted into my new car and once aga... ãã£ãšèŠã
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All extremely professional. My only two quibbles are : Installer could have asked where on the passenger windows I would like the cctv decals placed ( and not were I intended to place the table of... ãã£ãšèŠã
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The whole process from initial enquiry to appointment booking and the installation itself went very smoothly. I was given answers to any questions I had and felt like I was dealing with very compet... ãã£ãšèŠã
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ACSS Ltd specialises in the design, supply, installation and maintenance of high-performance mobile CCTV and fleet tracking/telematics systems for driver performance monitoring and improvement, fleet management applications and ensuring the safety of vehicles and vulnerable road users.
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Metalflake Building, KT9 1RH, Chessington, è±åœ
- 02083918360
- sales@acss-uk.co.uk
- acss-uk.co.uk
4.5
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Good service and installation Liam isâŠ
Good service and installation Liam is very efficient
2025幎1æ9æ¥
ACSS ããã®åç
Hi,
Thank you for sharing! We're so pleased you have been happy with the service we provide.
Divanshu
Marketing Team
ACSS ããã®åç
Hi Mark,
Thank you for sharing! We're so pleased you have been happy with the service we provide.
Divanshu
Marketing Team
Really good experience with thisâŠcompany
Really good experience with this company a professional service with no hassle the installation was very good I would recommend this company to anyone thank you Liam .
2024幎11æ14æ¥
ACSS ããã®åç
We love to hear that! Thank you so much for sharing your experience and choosing ACSS. We are so pleased you've been happy with the system and felt supported by our team.
Divanshu
Marketing Team
I will use them again
The issue I had with the camera in my taxi cab was quickly dealt with by a competent engineer of ACSS, very pleased with the speed of diagnostic and installation of the replacement camera. The camera is working perfectly well now. I am happy.
2024幎11æ7æ¥
ACSS ããã®åç
Hi Augustine,
Thank you for sharing! We're so pleased you have been happy with the service we provide.
Divanshu
Marketing Team
Terrible service Cambridge Site
Terrible service!
Do not buy CCTV from this company, they scheduled the installation and the day before they called me saying it would no longer be possible, then they scheduled it for the next day and there was a delay of an hour and a half!
The garage that did the installation is terrible! In less than a month it is no longer working as it should and I will waste more time going there to check it!
2024幎10æ11æ¥
ACSS ããã®åç
Weâre sorry to hear about your experience. This isnât the standard we aim for, and we apologize for the inconvenience. Our team will be in touch shortly to resolve this for you.
Please avoid this company if you can.
Please avoid this company. They installed CCTV in my car. The installation they make they over load circuit. I got full raptor from VW service. They push full for different reasons. I take them to court.ðª unfortunately they are liars no one has contacted me and no one wants to solve this problem
2024幎11æ6æ¥
èªçºçãªã¬ãã¥ãŒ
ACSS ããã®åç
Weâre sorry to hear about your experience. This isnât the standard we aim for, and we apologize for the inconvenience. Our team will be in touch shortly to resolve this for you.
ACSS ããã®åç
Thank you! Weâre glad you had a good experience.
Customer friendly,quick and brilliantâŠ
Customer friendly,quick and brilliant service.Liam was brilliant and gave me good service
2024幎10æ14æ¥
ACSS ããã®åç
Thank you Collins for you review.
Brilliant job and communication
Thanks for installation camera systems in our vicheles.
2024幎9æ27æ¥
ACSS ããã®åç
Thanks Aqeel.
Great customer service âŠ
Great customer service the agent Dennis who I spoke to was absolutely fantastic with his help and made me feel that I would get my problem solved
2024幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
ACSS ããã®åç
Thank you for your feedback Anthony.
I booked the installation at CambridgeâŠ
I booked the installation at Cambridge CB22 3FJ. The location is difficult to find.
My booking is 10:00A.M. and the completion time is 16:30pm. Which is unexpected for a 6 hours installation time.
My portable electric air compressor disappeared from the car boot after installation.
2024幎8æ27æ¥
Good service throughout the process
Good service throughout the process and good product
2024幎7æ30æ¥
ACSS ããã®åç
Thank you for your feedback Shaun.
After admitting to installing a ghostâŠ
After admitting to installing a ghost switch in the vehicle and admitting that it had cost me 2 days of earnings in my taxi I was told that if I wanted compensation I should ask my insurance company to deal with the problem and provide evidence that it was definitely acss installation engineers fault or just go away, they pretended to be customer friendly but made it clear that they didnât care less even though a customer or myself could have been harmed or injured or falsely accused due to the fact that they had pretended to install the system and had not done it correctly absolutely discussing service and should not be recommended by any council or company and any legal company should never trust them!
2024幎6æ5æ¥
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ACSS ããã®åç
Dear customeranthonylunn,
Thank you for bringing your concerns to our attention. We strive to provide the best possible service to all our customers and take feedback very seriously.
We would like to clarify several points regarding your recent experience:
Installation and Service Quality: We did not admit to installing a ghost switch or causing a loss of earnings for your taxi operations. Our initial assessment and the evidence from our installation team indicate that the system was installed according to council specifications, with all accessories and amendments functioning correctly.
Response Time: We responded to your issue within the council's prescribed time of 48 hours, specifically within 12 hours. We understand the importance of a functional system for your operations and acted swiftly to address your concerns.
Maintenance Responsibility: According to council policy, it is the driver's responsibility to ensure that their system is maintained and kept up to standard. Unfortunately, the delay in maintenance on your part led to the failure of your MOT. Despite this, we took immediate steps to rectify the audio issue you reported and ensured a speedy recovery without additional charges as a gesture of goodwill.
Evidence and Investigation: We conducted a thorough investigation into your claim. There was no substantial evidence provided that indicated the installation of a ghost switch or any fault on our part. The image of a button you presented did not demonstrate any improper installation or malfunction attributable to our services.
Resolution Process: We encouraged you to submit your claim through insurance or legal procedures to properly assess all evidence. This is a standard protocol to ensure that all claims are handled fairly and transparently. We regret that you perceived this as a lack of care; our intention was to follow due process to resolve the matter appropriately.
We value your business and aim to resolve any issues amicably. If you have further evidence or documentation that supports your claim, we are more than willing to reassess the situation. We hope this clarifies our position and reassures you of our commitment to high service standards.
Surreal bad experience
The Romanian electrician responsible for my dashcam installation was extremely rude without any reason. I politely asked two questions: if the installation was safe and if there was a warranty. In just two minutes, he responded, âYou are asking too many questions, I will not install it,â and then disappeared!
Later, I discovered that he had a bad experience with other customers a few days ago, and he decided to take out his frustration on me. The day before, I had paid in full for the service, so I returned to the reception to request a refund. The garage owner rudely asked, âDo you want it or not?!â
He expected me to beg for the service, but I insisted on a refund and mentioned I would go to a different garage. At that point, he completely changed his tone, trying to persuade me to stay. What a surreal experience. Have I gone insane, or is the world going mad???
2024幎6æ13æ¥
èªçºçãªã¬ãã¥ãŒ
ACSS ããã®åç
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
Very bad customer service
Very bad customer service. Took ages to complete installation. took ages to get certificate and did't stuck sticker inside the car
2024幎5æ2æ¥
ACSS ããã®åç
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
CCTV for Cambridge taxis is the bestâŠ
CCTV for Cambridge taxis is the best system and support plus very quick response for any issue with CCTV to keep you driving and they have now local garage for support you can drop at the garage without appointment to get issue solved on the spot
2024幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
ACSS ããã®åç
Thank you Jalil
Sawston garage is horrible
The Sawston garage is horrible. If they send you there, refuse.
2024幎4æ10æ¥
ACSS ããã®åç
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
Excellent tech support
Excellent tech support. I had an issue with my dash-cam system. I phoned tech support and dealt with Dennis Nlemadim who was very helpful. Iâm not the most technical of people. Dennis was very patient and took the time to sort the issue for me but also to show me how to sort it for myself in the future. I recommend this company and Dennis if you need tech support. Thanks guys!!
2024幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
ACSS ããã®åç
Thank you for the recommendation! We're delighted Dennis could assist you. Please feel free to reach out anytime.
They done a fantastic job taking cameraâŠ
They done a fantastic job taking camera out and putting it but in new car
2024幎3æ11æ¥
ACSS ããã®åç
Thanks Peter.
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