AcudocX Pty Ltd レビュー 270

AcudocX Pty Ltd からの回答

2025年10月15日

Hi Arkooliya,

We’re truly sorry to hear about your disappointing experience with your recent translation. We understand how frustrating it must have been to receive a document that did not meet your expectations, especially given your 18 years of experience with other NAATI translators. At AcudocX, we are committed to ensuring high-quality, certified translations, and we regret that this was not your experience on this occasion.

While the translator operates independently and follows their professional judgement in accordance with AUSIT and NAATI standards, we understand your concern regarding the use of transliterated words instead of fully translated terms. We take your feedback seriously and sincerely apologise that your request for corrections was not addressed to your satisfaction.

As AcudocX is a platform connecting clients with translators, we do not control individual translation decisions; however, we are committed to supporting you and improving your experience. We’re pleased to confirm that your refund has already been processed, and as previously offered, we would still be happy to provide you with a complimentary review and retranslation of your document by another NAATI-certified translator.

If you would like to proceed with this complimentary service, please contact us at support@acudocx.com, and our team will arrange it for you promptly.

Thank you once again for giving us the opportunity to make things right.

— The AcudocX Team

AcudocX Pty Ltd からの回答

2025年8月28日

Hi Oke,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about the issues you experienced and understand how frustrating this must have been for you.

To clarify, AcudocX is a platform that connects customers with certified translators, but the translation work and postage are managed directly by the translator. In your case, the translator has confirmed that the initial document was uploaded in error, but this was corrected promptly once identified. They have also arranged the express postage for your hard copy, which should now be on its way.

While this was not the smooth experience we aim for, the translator did take steps to resolve the matter and has apologised for the oversight. If you’d like to leave direct feedback on the translator’s service, you are welcome to reach out to them through the AcudocX chat.

We truly value your feedback and will continue working to make AcudocX better for both customers and translators.

— The AcudocX Team

AcudocX Pty Ltd からの回答

2025年8月13日 に更新

Thank you for your review! We’re delighted you find the platform awesome. Your tip about choosing the right translator is spot on, and we’re always here to help if you need any guidance with that process.

AcudocX Pty Ltd からの回答

2025年8月12日

Thank you for your kind words! We’re so glad you found the same-day service fast, the self-extract feature easy to use, and our pricing clear and consistent. We appreciate you using AcudocX.

AcudocX Pty Ltd からの回答

2025年8月8日

Dear Rocky,

Thanks for taking the time to leave your feedback.

Just to clarify, AcudocX is a platform that connects customers with certified translators. Translators often ask for specific details—such as names, addresses, or birthplaces—so they can ensure everything is spelled correctly and matches your official documents. With Thai in particular, spelling inconsistencies are common, and small errors can lead to rejections by authorities.

Although your previous translation may have been done in 2022, most translators do not keep client records for longer than a few weeks, as these often contain personal information and are securely deleted for privacy reasons. This is likely why you were asked to re-confirm the details.

We understand it can be frustrating to provide the same information again, especially when the job seems straightforward. But in this case, the translator was simply doing their due diligence to make sure your translation was accurate and acceptable for its intended use.

AcudocX is built to make certified translations faster and easier, and we’re always working on ways to improve. If your experience was with the process or platform itself, we’re happy to help resolve any concerns. If it was solely about a translator's approach, we’ll pass your comments on.

In the meantime, we’d appreciate if you could reconsider your 1-star rating. Every review impacts the livelihood of hardworking certified professionals doing their best to help clients like you.

Warm regards,
AcudocX

AcudocX Pty Ltd からの回答

2025年8月8日

Thank you for leaving a wonderful review! Wishing you the best

AcudocX Pty Ltd からの回答

2025年8月2日

Hi there,

Thank you for using AcudocX and for taking the time to leave a review.

We’re glad to hear that you found the process quick, convenient, and reasonably priced. That’s exactly what we aim for.

Regarding the extra $5.63 charge: this occurred because the translator made edits that went beyond the standard template—ensuring that your document was accurate, readable, and met official standards. These adjustments are part of our quality control process and are billed transparently when extra translator input is required. Even factoring in another $5 charge, our service is still faster and cheaper than the competition. I hope you'd think about this when considering your review.

That said, we understand your surprise and are reviewing how we communicate these optional charges more clearly during the process.

Your feedback helps us improve both the product and the experience. If you’d like to discuss this further, feel free to reach out to our support team—we’re always happy to help.

Kind regards,
The AcudocX Team

AcudocX Pty Ltd からの回答

2025年8月2日

Hi Franklin,

We’re sorry to hear you had a frustrating experience and appreciate you taking the time to share your feedback.

We understand that you experienced some difficulty accessing your document through the “Review” tab. While the platform may not have functioned as expected in your case, we’d like to clarify a few points for transparency.

Your certified translation was completed within 24 hours, and your translator, Dr Ron Witton, maintained consistent communication with you throughout the process. He provided multiple updates, sent the draft for your review, and even shared his contact details to ensure you could reach him directly if needed.

This wasn’t a case of neglect or delay. Rather, it appears there was a usability issue that we take seriously and are working to improve. However, given the job was completed promptly and the translator remained actively engaged, we feel a 1-star review does not accurately reflect the service provided.

We're committed to making AcudocX better for everyone. If you're open to revising your review or providing further suggestions, we'd welcome the opportunity to make things right.

Kind regards,
The AcudocX Team