If you are ordering an Adax bag to the United States, be prepared for very high import tariffs — around 60% of the bag’s price. Although Adax is marketed as a Danish/European brand, the bag I receiv... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
De bedste anbefalinger her fra. Bestilte en bumbag taske søndag aften, som jeg skulle bruge onsdag. Skrev til kundeservice mandag morgen. Fik svar om at tasken ville blive sendt samme dag. Kunne hente... もっと見る
Bestilte den ene dag kl 13, næste dag kl 12 var varen til afhentning i pakkeboks. Den lå pakket ind i en hvid pose, tænker at man måske godt kunne pakke den ind i noget papir eller noget, før man pa... もっと見る
Fremragende service - julen er reddet! Var sikker, på jeg let kunne finde en lækker taske at give i gave blandt 3 store taskebutikker i Lyngby, hvor jeg bor. Men ak, masser af dårligt skind og ringe d... もっと見る
企業情報
当該企業による記述
Adax is a Danish design brand founded in Copenhagen in 1982 by Eugen Silfen, built on a strong passion for creativity, curiosity, and uncompromising quality. From the very beginning, the vision was clear: to create bags of a higher standard than what was available on the market. With only a small personal savings as starting capital, this vision marked the beginning of what has grown into an internationally recognized brand. Today, Adax remains a family-owned company driven by the same core values that shaped its foundation. Each year, two collections are developed by Eugen Silfen and the design team, combining Scandinavian aesthetics with functionality, durability, and contemporary trends. The result is a range of timeless bags and accessories designed to be used and appreciated for years - across seasons and generations. Adax offers a versatile universe for quality-conscious and confident women and men who value elegant, functional design. The collections include everything from everyday bags and work essentials to travel pieces and styles suited for special occasions. As an added touch, all leather bags come with a leather care booklet and a protective dust bag to help extend the product’s lifespan. In recent years, Adax has collaborated with well-known Scandinavian designers and creatives, including Stine Goya, Soulland, Carin Wester, and Freya Dalsjø, further strengthening its design profile. Today, Adax is among Northern Europe’s leading bag brands. Products are available through the official Danish webshop, international online platforms, and more than 500 physical retailers across Scandinavia and Germany—making Adax accessible to customers worldwide.
連絡先
Vestre Hedevej 18, 4000, Roskilde, デンマーク
- +45 43444410
- web@adax.dk
- adaxshop.com
3.8
ほぼ満足
63件のレビュー
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Adax Officielle Webshop からの回答
Det er vi SÅ glade for at høre du synes. Tusind tak fordi du tog dig din tid for at skrive om din oplevelse hos os <3
Kh team Adax!
Tak for rigtig god service.
Jeg skulle igår hente 2 lækre tasker i pakkeshop. Men ved en fejl var kun den ene taske med. Efter et hurtigt kald til Adax kundeservice og en snak med en meget venlig medarbejder, kunne jeg her til formiddag hente min anden taske. Det kalder jeg sgu hurtig og god service. Tak for det.
2026年2月13日
自発的なレビュー
Adax Officielle Webshop からの回答
Kære Susanne,
Tusind tak for de søde ord – selvom vi lavede en fejl, er vi glade for, at vi kunne rette op på det.
Det glæder os, at du nu har modtaget din tredje taske ❤️
Vi ønsker dig en rigtig dejlig dag!
Kærlig hilsen,
Team Adax
Important note for U.S. customers considering Adax bags
If you are ordering an Adax bag to the United States, be prepared for very high import tariffs — around 60% of the bag’s price. Although Adax is marketed as a Danish/European brand, the bag I received was manufactured in India, which triggered U.S. Section 301 tariffs. These charges were not clearly disclosed at checkout, and the duty bill came as a surprise after shipping.
The bag itself is nice, but the unexpected tariff completely changes the final cost and value proposition. A bag that seems reasonably priced can quickly become extremely expensive once duties are added.
2025年11月7日
自発的なレビュー
Adax Officielle Webshop からの回答
Dear Kate,
Thank you for sharing your feedback. We’re sorry to hear that your experience with import duties was unexpected.
To clarify, Adax is a Danish brand. All our bags are designed in Denmark and handmade in India, a collaboration that has been in place for over 25 years. We provide information about this on our website and on each product page, so customers are aware of the craftsmanship and origin of our bags: https://adaxshop.com/blogs/responsability/people
Import duties, taxes, and tariffs are the responsibility of the customer. These fees are not collected or covered by us. We always recommend checking current tariffs before placing an order, especially for countries like the United States where import duties can vary and change over time. We inform customers about this in multiple places, including our Terms of Trade (accepted at checkout) and our FAQ page, so that customers ordering from outside the EU (or vice versa) are aware that additional charges may occur.
Even though customs and tariffs are not charged by us, and that most customers shopping online today are aware of import duties, we continuously work to improve our customer experience by providing clear information about customs and tariffs, so everyone can make informed decisions.
We’re glad to hear that you like your Adax bag, and we truly appreciate your feedback. We hope this also helps future customers better understand import duties and the origin of our products.
Kind regards,
Team Adax
Kun 14 dages returret - håbløst ved køb af gaver
Havde købt en julegave mere end 14 dage før, men kan så ikke bytte den ☹️
Adax var efterfølgende søde og forlænge returretten. Så nu har jeg alligevel fået pengene tilbage 😊
2025年12月26日
自発的なレビュー
Adax Officielle Webshop からの回答
Kære Helle
Vi er kede af at høre, at du oplevede det som “håbløst” at købe julegaver hos os.
Vi har haft udvidet returret frem til den 12. januar, hvilket også har fremgået af vores hjemmeside og vores returinformation. 🙂
Som regel forlænges returretten fra slut november til start januar, da vi ved, at mange kunder køber julegaver allerede omkring Black Friday.
Vi er glade for, at vi kunne hjælpe dig, og vi håber, at gavemodtageren blev rigtig glad for sin gave 🎁
De bedste hilsner,
Team Adax
Rigtig god oplevelse på webshop :)
Rigtig god oplevelse på webshop :)
Købte en smuk taske og kom til at vælge den forkerte e-mail. Kundeservice var meget venlig og hjalp mig med at ændre den til den rigtige. Super hurtig levering også! 5/5.
2025年12月12日
自発的なレビュー
Adax Officielle Webshop からの回答
Dejligt at høre!
Vi er bare glade for at kunne hjælpe :)
Tusind tak for de pæne ord, Döne <3
Worst after sales customer service ever
Second incident with them. This time, the transport company they work with decided to leave my order in a parcel shop 64km far away from where it should have been left. I contacted Adax customer service, and the only thing they told me is: that the transport company maybe decided to leave it there because the other Parcel shop was full, and that I SHOULD GET IN CONTACT with the transport company, because they can't do anything!
Excuse me??? How am I supposed to get to a destination which is 64km far away and who is going to pay me the costs?!!!!
In other words:that they don't care.
I don't recommend buying on their web, because in case of any complication, caused by them or their transport company, you are left on your own.
2025年12月8日
自発的なレビュー
Adax Officielle Webshop からの回答
Dear Sonia,
Thank you for sharing your feedback. We are sorry for the inconvenience caused by GLS with the delivery to the parcel shop.
We would like to clarify what happened in this case: before shipment, you contacted us asking to change the delivery point. In order to do that, the order would have needed to be cancelled and placed again with the correct parcel shop. We also put the parcel on hold and offered to cancel it so you could select a different delivery point.
You then confirmed that we should proceed with sending the order, which is why it was shipped to the originally chosen parcel shop. Once the shipment is handed over to the transport company, the delivery is fully managed by them, and sometimes a parcel shop may be changed if the chosen one is closed, full, or otherwise unavailable. This is clearly stated in our Terms of Trade, which customers accept at checkout.
To avoid this in the future, we recommend choosing home delivery, which ensures the package is delivered directly to your address.
We understand this situation was inconvenient, and we always strive to assist our customers as much as possible within the limits of the delivery service.
Kind regards,
Team Adax
Jeg er helt vild med min taske fra…
Jeg er helt vild med min taske fra Adax, derudover var de nemme ar komme i kontakt med, da jeg havde spørgsmål🤩🤩
2025年10月13日
自発的なレビュー
Fantastisk service
Jeg har en Adax-taske, der har fulgt mig i over fem år – og den holder sig stadig utrolig flot. Ud af mine over 50 tasker er det en af de absolut mest værdsatte, og derfor var det også lidt trist, da remmen gik i stykker i den ene ende for ca. et halvt år siden.
Jeg søgte længe efter en ny taske magen til eller bare en tilsvarende rem, men fandt desværre intet, der matchede. For omkring en uge siden besluttede jeg mig for at kontakte Adax direkte – og hvilken positiv overraskelse det blev. Allerede samme dag, jeg sendte billeder af tasken, fik jeg hurtigt og imødekommende svar: Jeg skulle blot sende eller aflevere remmen hos Adax, så ville deres reparatør kigge på den.
I dag afleverede jeg remmen – og mindre end 30 minutter senere stod jeg med en repareret rem i hånden.. Så enkelt, så effektivt, og med en service, der virkelig fortjener ros. Jeg skulle end ikke betale for denne fantastiske service.
Til sammenligning afleverede jeg for næsten tre måneder siden en langt dyrere taske fra et kendt internationalt designermærke til reparation-den er stadig ikke klar, på trods af at det var en reklamation under garantien.
Tusind tak til Adax for ikke bare at levere kvalitet, der holder i årevis, men også for en kundeservice, der overgår alle forventninger. I har helt klart vundet min loyalitet – og tasken får nu forhåbentlig mange flere gode år i brug!
2025年8月27日
自発的なレビュー
Disappointed with quality and customer service
I purchased the Addy Latte handbag from Adax Bags and I’m thoroughly disappointed. The bag has a dreadful chemical smell that hasn’t faded, even after weeks of airing. The quality is substandard — after just a month, it looks worn and cheap.
I raised a complaint, but was told nothing could be done as the 14-day return period had passed. Very poor service. I won’t be shopping with Adax again and wouldn’t recommend them.
2025年6月26日
自発的なレビュー
Amazing costumer service work
I would like to shear my resent expierence with Adax costumer service. I had some issues on sale so I emailed them. Got the answear to my email the next day. The problem was solved in 24 hours. In 3 days bag was already in front of my door in Stockholm. It is very rare that you expierence such a great costumer service. AMAZING.
The bag arrived extreamly well packed and is beautiful! The quality ir amazing. Definetelly going to order again, because my expierence got me a trust in the company itself. The only one thing which Adax should think about is the dust bag which was like 2 times smaller then bag itself.
Recommended.
2025年6月14日
自発的なレビュー
Unfortunately not happy
Wish I have read the reviews earlier, but I guess I was too influenced by the influencers that I follow on Instagram lol. I ordered two bags: the portofino shoulder Lotte in black and Rozanno Marlin braided chocolate. When I received my order I checked the bags and at first it looked good, but here’s the thing: Once I went outside with it (and the light outside is obvious more clear, maybe bad lighting in my house idk?) I saw the bag had multiple damages. I have to say. It is disappointing.. you can tell either it has been used or I got a sample or whatever.. i have kept the bag in my closet untill yesterday to use. Hope the store reach to me for a solution, cause I don’t really know what to do and from what I am seeing I’m not willing to pay a return fee.
2025年3月19日
自発的なレビュー
Fantastisk god service!
Jeg er - og har altid været, stor fan af Adax.
Jeg har købt tasker, handsker og punge og alt har været i super fin kvalitet og er det stadig.
For ca. 1½ år siden købte jeg 2 lækre, sorte computertasker til mine voksne sønner. Desværre er inderforet nu i stykker på den ene. Jeg sendte en mail til Adax med vedlagte billeder af tasken og selvom jeg ikke havde styr på hverken faktura eller dato for køb, hjalp den venlige og hjælpsomme medarbejder fra e-commerce mig. Hun fandt fakturaen og der blev straks sendt en ny computertaske. Det kan man da kalde fantastisk god service.
Kæmpe tak herfra.
Alverdens stjerner til Adax.
2025年2月5日
自発的なレビュー
Super service!
Tusind tak for at I sendte os skruer U/B til taske som var faldet af. Tak Jane!
2025年2月2日
自発的なレビュー
I’ve ordered 3 bags within this week…
I’ve ordered 3 bags within this week from Adax webshop. The bags are so cute, prices are affordable and they delivered products in only 1 day(I live in Denmark). What’s not to like? 🥰
2025年1月25日
自発的なレビュー
Returnering
Returnering
Seriøst dårlig service ift. at kunne returnere en julegave - kan heller ikke byttes til andet produkt - virkelig dårlig kundeservice som jeg tvivler på hvorvidt er i tråd med købeloven.
2025年1月23日
自発的なレビュー
Adax Officielle Webshop からの回答
Hej KM, vi havde udvidet julegave returret på alle køb fra midt november frem til 7. januar, hvilket også var tydeligt i vores handelsbetingelser. Vi er rigtig kede af at høre du har haft en dårlig oplevelse med returnering men vi overholder altid købeloven.
Kundeservice lever ikke op til…
Kundeservice lever ikke op til standarden! Svarer ikke på min mails, der omhandler fejl ved tasken jeg modtog.
2024年9月11日
自発的なレビュー
God kundeservice
Jeg havde bestilt en taske til min mors fødselsdag, hvor der desværre skete en fejl i leveringen. Jeg ringede til kundeservice og talte med Diana, som hurtigt fandt fejlen og derudover gav mig 10% og sendte pakken igen så jeg havde den dagen efter. Fejl kan ske og jeg er glad for kundeservice tog hånd om det!
2024年9月19日
自発的なレビュー
God service!
Jeg købte en taske på deres lagersalg i efteråret 2023, som desværre efter et stykke tid gik op i selve flettet. Herefter kontaktede jeg kundeservice og fik ordnet taske helt gratis hos Adax. En virkelig god oplevelse! Jeg er så glad for, at jeg igen kan nyde min taske :-)
2024年3月22日
自発的なレビュー
The customer service was so…
The customer service was so disappointing. They cancelled my order after I paid already with no explanation while I was the one who contacted them to ask about my order details. Also they denied that I paid while I show them screenshots of the email approval .
2024年4月10日
自発的なレビュー
Adax Officielle Webshop からの回答
Dear Nafla Hamed,
Thank you for your feedback. We always want to do better! In this case, we would however like to tell our side of the case. We asked you to send some identification as our system wouldn’t accept your shipping details and we couldn’t verify you. As you wouldn’t send any, we unfortunately had to cancel the order. We have never drawn any money from your account. We understand your disappointment, but as we experience a lot of fraud, we have to be thorough.
All the best Team Adax
Usandsynligt god service
Usandsynligt god service. Fik lynhurtig hjælp med en erstatning til et udgået produkt.
2024年1月25日
自発的なレビュー
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