Affinity Health レビュー 73

Affinity Health からの回答

2026年2月4日

Good day R L,

Thank you for bringing this to our attention.

We sincerely apologize for the inconvenience and dissatisfaction you experienced.

May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.

We look forward to hearing from you.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2026年2月3日

Dear Kim,

Thank you for your kind feedback. We’re pleased to hear that you had a positive experience. Your trust and appreciation mean a great deal to us.

Warm regards,
Affinity Health Management Team

Affinity Health からの回答

2026年1月27日

Good Day Hulisani

Thank you for the 5-star review! We’re delighted to hear that Mpho was able to assist you quickly and efficiently.

We truly appreciate your kind feedback.

Kind Regards
Affinity Health Management Team

Affinity Health からの回答

2026年1月23日 に更新

Good day Zenzile,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and dissatisfaction you experienced.

May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.

We look forward to hearing from you.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2026年1月18日

Good day Callan,

Thank you for bringing your concerns to our attention.

Because Affinity Health is a medical insurance provider, comparing Affinity Health Insurance to a medical aid can lead to confusion regarding benefit limits and authorizations. Thus we prioritize member education and always suggest contacting our team if any part of the policy is unclear.

May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.

We look forward to hearing from you.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2026年1月9日

Good day Nico,

Thank you for your kind words! We are delighted to hear that our staff consistently meets your expectations and understands exactly what you ask for.

We pride ourselves on providing exceptional communication and convenience through WhatsApp, and we're thrilled that it has made your experience seamless.

We've passed your compliments along to Dimpho Pule, and she is incredibly grateful for the recognition of her kindness and hard work. Your feedback means a lot to us and motivates our entire team. We look forward to continuing to provide you with excellent service!

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2026年1月7日

Dear Mandla,

Thank you for taking the time to share your feedback.

We are pleased to hear that the consultant who assisted you was friendly, knowledgeable, and did her best to help you as efficiently as possible. Your kind words are greatly appreciated.

We also acknowledge your concern regarding the call centre waiting times. Please be assured that your feedback has been noted and will be shared with the relevant team, as we continuously look for ways to improve our service and make the process easier for our members.

Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Best regards,
Affinity Health Management Team

Affinity Health からの回答

2026年1月7日

Dear Shalini,

Thank you so much for your kind words and positive feedback ⭐⭐⭐⭐⭐

We are delighted to hear that Patricia Nkosi provided you with excellent service and took the time to clearly explain your benefits and packages. Your appreciation of her friendliness, knowledge, and dedication truly means a lot to us.

Best regards,
Affinity Health Management Team

Affinity Health からの回答

2025年12月11日

Good day Taryn,

We’re delighted to hear that Patricia was able to assist you and went the extra mile in guiding you through your dental claim.

Your appreciation means a great deal, and we will be sure to share your kind words with her.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2025年11月26日

Good day Patricia

Thank you for your great feedback! We’re glad to hear that Patricia provided quick and efficient service.

We truly appreciate you taking the time to share your experience.

If you need anything further, we’re always here to help!

Best regards
Affinity Health Management Team

Affinity Health からの回答

2025年11月21日

Good day Natascha,

Thank you for your feedback.

We’re delighted to hear that you received friendly and helpful assistance from Patricia Nkosi. We truly appreciate you taking the time to share your experience.

If you need any further support, we’re always here to help.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2025年11月6日

Dear Ntavhanyeni,

Thank you for sharing your experience with us!

We’re very pleased to hear that Ms Patricia Nkosi assisted you excellently and answered all your questions effectively. We’ll be sure to pass along your appreciation to her.

If there’s anything more we can help you with, please feel free to reach out at any time.

Kind regards,
Affinity Health Management Team

Affinity Health からの回答

2025年10月27日

Good day Jayshree,

We’re thrilled to hear about your positive experience with Patricia Nkosi. It’s great to know that her professionalism, care, and attentiveness made such a difference.

We’ll be sure to share your kind words with her.

Kind Regards,
Affinity Health Management Team

Affinity Health からの回答

2025年10月23日

Good day Patrick

We’re so glad to hear you received excellent service from Naledi. Your kind words mean a lot to us, we’ll be sure to pass along your appreciation.

Kind regards
Affinity Health Management Team

Affinity Health からの回答

2025年10月23日

Good day Antea

Thank you so much for your wonderful feedback! We’re delighted to hear that Patricia Nkosi provided you with such friendly and helpful service.

We’ll be sure to share your kind words with her, it will mean a lot! Your support is truly appreciated.

Kind regards
Affinity Health Management Team

Affinity Health からの回答

2025年10月23日

Good day Sizwe,

Thank you for your positive feedback.

We’re delighted to hear that Patria Nkosi provided you with the help you needed and made the process simple and seamless. Your kind words will be shared with Patria and the team, they’ll be thrilled to know their efforts made a difference.

Kind regards,
Affinity Health Management Team

Affinity Health からの回答

2025年10月22日

Good day Natasha

Thank you for your kind review. We're happy to hear to hear you found the service friendly, fast and helpful.

We appreciate your feedback and look forward to assisting you again!

Kind regards
Affinity Health Management Team

Affinity Health からの回答

2025年10月17日

Good day Kurt

Thank you for your 5-star review! We're glad to hear you received good service and appreciate your support.

We're always here to help whenever you need us!

Kind regards
Affinity Health Management Team

Affinity Health からの回答

2025年10月16日 に更新

Good day Deon,

We’re so pleased to hear that you received prompt, polite, and professional service from our team, and that your authorization was handled quickly. Providing efficient and caring support is what we strive for every day.

We truly appreciate you taking the time to share your experience and for choosing Affinity Health.

Warm regards,
Affinity Health Management Team

Affinity Health からの回答

2025年10月16日

Good day Lungisile,

Thank you for your kind feedback!

We’re delighted to hear that our agent was friendly and responded to your request promptly. Providing quick and courteous service is what we aim for with every interaction.

We appreciate you taking the time to share your experience and for choosing Affinity Health.

Warm regards,
Affinity Health Management Team