It's always been a dream to contact affinity. Now with new numbers it takes forever to get a Pre Auth nr. Thank u to Meghan for answering my call and also returning my call. I was on the verge of can... ãã£ãšèŠã
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"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her... ãã£ãšèŠã
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The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but the... ãã£ãšèŠã
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Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge... ãã£ãšèŠã
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At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
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1 Dingler Street, 1501, Rynfield, åã¢ããªã«å ±ååœ
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
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Customer Care
I have received great assistance from Dimpho Pule. She responded to my messages on time.
2025幎7æ15æ¥
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Affinity Health ããã®åç
Dear Nomathamsanqa,
Thank you for your wonderful feedback!
Weâre so pleased to hear that Dimpho Pule provided you with timely and helpful assistance.
Weâll be sure to pass on your kind words to her. Itâs always our goal to ensure our members receive the support they need, and weâre glad Dimpho made your experience a positive one.
Warm regards,
Affinity Health Management Team.
Good service
Good day
I have received such a great service from Gabriel Mtimkulu,he was super helpful and gave timely responses which aided me in receiving the assistance I needed without waiting for long.
2025幎7æ14æ¥
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Affinity Health ããã®åç
Good day Remofilwe Makgorogo,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Gabriel Mtimkulu provided you with such helpful and efficient service. We are proud to have him on our team, and your feedback will certainly be shared with him and his manager.
Should you need any further assistance, please donât hesitate to reach out. Weâre always here to help.
Warm regards,
Affinity Health Management Team
Dimpho pule deliverd an excellentâŠ
Dimpho pule deliverd an excellent service, very kind and so patient, dimpho answered all my questions I had, with so much clarity
2025幎7æ11æ¥
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Affinity Health ããã®åç
Dear Genevieve,
Thank you so much for your wonderful feedback!
We're delighted to hear that Dimpho Pule delivered excellent service and was able to assist you with kindness, patience, and clarity. We will be sure to pass along your kind words to Dimpho and the team.
Your appreciation means a lot to us, and we look forward to continuing to support you.
Kind regards,
Affinity Health Management Team.
The urgent was very quick to answer myâŠ
The urgent was very quick to answer my questions
2025幎7æ8æ¥
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Affinity Health ããã®åç
Good Day Lungisa
Thank you so much for the 5-star review! We're glad to hear that our team was quick to assist you. Providing prompt and reliable service is what we strive for at Affinity Health.
Best regards
Affinity Health Management Team
I received a very good customer serviceâŠ
I received a very good customer service from Gabriel Mtimkulu and was assisted throughly with everything, am happy
2025幎7æ2æ¥
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Affinity Health ããã®åç
Good morning Moyra,
Your positive review overwhelms us with pride.
Gabriel has definitely left a lasting impression when assisting you and we are absolutely proud of his efforts.
Thanking you,
Affinity Health Management Team
Received great customer service fromâŠ
Received great customer service from Gabriel Mtimkulu he was really helpful and make me understand what I was asking for and provided healthy and professional feedback in regards to my queries. Really happy with the service I received. Thank you
2025幎6æ30æ¥
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Affinity Health ããã®åç
Good morning Kgaugelo Moruane,
Thank you so much for your wonderful feedback.
Weâre thrilled to hear that Gabriel Mtimkulu provided you with great customer service and was able to assist you with clarity and professionalism. It's always rewarding to know that our team is making a positive difference in our membersâ experience.
Your kind words will be shared with Gabriel and his team â we truly appreciate you taking the time to acknowledge his efforts.
Should you need any further assistance, weâre always here to help.
Kind Regards,
Affinity Health Management Team
As a service provider working in an intensive care unit
As a service provider working in a critical care setting, I am hugely disappointed that the patient I was treating did not get the full benefit of nutritional intervention whilst ventilated. As much as I understand the difference between a policy and a medical aid, I am shocked that medical nutrition therapy does not get the attention it deserves. It should be stated in the policies that patients might have to pay for medical nutrition if they are ventilated and there are no other options of feeding available. As service providers it would be unethical and inhumane to withdraw feeds because the policy reached a limit. This has to be taken more seriously by all medical insurance policies, and the above matter about critical illness nutrition should be written in clear terms in the policy.
2025幎6æ28æ¥
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Affinity Health ããã®åç
Good morning, Marlene, thank you for reaching out to us and raising your concerns.
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All members have access to benefits in line with the terms and conditions of the policy subject to the pre-authorisation process.
In order for us to fully investigate and provide clarity and feedback, kindly send an email to complaints@affinitylifeltd.co.za with the policy information and a Complaints Officer will gladly assist.
Thanking you,
Affinity Health Management Team
I am new to the service so as a singleâŠ
I am new to the service so as a single mom I have so much questions and consurns that I need answers to. Gabriel Mtimkulu was patient and understanding and helped me out with all my questions. He provided a great service.
2025幎6æ24æ¥
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Affinity Health ããã®åç
Good day Zandalee
Thank you so much for your wonderful review and for choosing us as a new member! We understand that starting something new can come with many questions, and weâre so glad to hear that Gabriel was able to support you with patience and care.
Weâll be sure to pass on your kind words to him. If you ever need further assistance, weâre always here to help.
Warm regards,
Affinity Health Management Team
Gabriel Mtikulu was very helpful whereâŠ
Gabriel Mtikulu was very helpful where I didn't understand he explain politely and patiently. Thanks Gabriel I really appreciate your help. ð
2025幎6æ5æ¥
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Affinity Health ããã®åç
Good day Nancy,
Thank you so much for your kind words and for taking the time to share your experience with us.
What a wonderful assurance that we are on the right track. Gabriel will be pleased to hear of your praise.
Kind Regards,
Affinity Health Management Team
Excellent service
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge and promptness are outstanding. Well done and thank you for your assistance and support. Kind regards. Claire Kleinhans
2025幎6æ5æ¥
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Affinity Health ããã®åç
Good day Claire
Thank you so much for your wonderful feedback and continued trust in Affinity Health over the past year! We're delighted to hear that Gabriel Mtinkulu provided you with such excellent service, weâll be sure to pass along your kind words to him.
Your support means a great deal to us, and weâre always here to help. Thank you again for being part of the Affinity Health family!
Kind regards,
Affinity Health Management Team
I would really like to thank Juvian andâŠ
I would really like to thank Juvian and the whole Affinity team for their extreme professionalism in the past 6 months. We are on the combined hospital plan and my son had to have 3 operations on his arm. Every single operation was completely covered. I highly recommend Affinity Health. Juvian, thank you for your assistance throughout this whole process.
2025幎5æ24æ¥
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Affinity Health ããã®åç
Good day Antya,
We are truly pleased to hear that your son received the care he needed and that our team could support you during such a challenging time. Itâs always encouraging to know that our efforts make a difference, and we will be sure to pass your compliments on to Juvian and the rest of the team.
We appreciate your trust in Affinity Health and your recommendation. Wishing your son a smooth and full recovery.
Kind Regards,
Affinity Health Team
Great prompt response
Gabriel Mtimkuli gave a prompt great response to the question I asked and reponse was immediate thank you!
2025幎5æ15æ¥
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Affinity Health ããã®åç
Good Day Monique
Thank you so much for your kind words! We're thrilled to hear that Gabriel Mtimkuli was able to assist you promptly and effectively.
We'll be sure to pass along your feedback, it means a lot to us!
Warm regards
Affinity Health Management Team
Thanks Patricia Nkosi
Thanks Patricia Nkosi you were patient with me and very helpful help me with my queries with an understanding transfer me to another agent to upgrade my package thanks
2025幎5æ13æ¥
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Affinity Health ããã®åç
Good Day Zama
Thank you so much for your kind words! We're thrilled to hear that Patricia was patient and helpful in assisting you. We'll be sure to pass along your appreciation to her. We're always here to support you â enjoy your upgraded package! ð
Kind Regards
Affinity Health Management Team
Patricia Nkosi - thank you!
Thank you Patricia Nkosi for being so helpful & kind on our call just now. Very impressed by the level of client support I always receive from Affinity Health!
2025幎5æ13æ¥
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Affinity Health ããã®åç
Good day Cornelia,
Weâre delighted to hear that Patricia Nkosi was helpful and kind during your call. Itâs always encouraging to know that our team is delivering the high standard of support we strive for. We'll be sure to share your message with her â feedback like yours truly motivates us to keep doing our best.
Thank you for being a valued member of Affinity Health!
Warm regards,
Affinity Health Management Team
Super satisfied with the treatment.
I am extremely satisfied with the assistance that i got, i was assisted by Patricia Nkosi who has a great experience and attitude with people, patient and understanding.
What made extra special is everytime i called, i was assisted by her, like all the time, even when i registered.
2025幎5æ12æ¥
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Affinity Health ããã®åç
Good day Keabetswe,
Thank you so much for your wonderful feedback!
Weâre thrilled to hear that you had such a positive experience with Patricia Nkosi. It's always encouraging to know that her patience, professionalism, and consistency made a lasting impression. We'll be sure to pass on your kind words to her â feedback like this reminds us why we do what we do.
Thank you for choosing Affinity Health. We're grateful for your support and look forward to continuing to assist you.
Warm regards,
Affinity Health Management Team
The Affinity Health team was so helpfulâŠ
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but they authorise each visit without hassle. Even recently when my baby was ill, all was sorted quickly
2025幎5æ7æ¥
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Affinity Health ããã®åç
Good day Khethiwe,
Thank you so much for your kind words.
Weâre so pleased to hear that our team has been able to support you and your boys especially during those unexpected and stressful moments. Itâs wonderful to know that our efforts to provide quick and hassle-free authorisations have made a difference for your family. We truly appreciate your trust in Affinity Health and are always here when you need us.
Wishing you and your boys good health and fewer bumps ahead!
Kind Regards,
Affinity Health Team
Enquiry
I made an enquiry today and was assisted by Leigh-Anne Andrews. Her response time was quick and information provided was thorough. Refreshing to receive such great customer service.
2025幎5æ6æ¥
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Affinity Health ããã®åç
Good morning, Karen.
No matter the enquiry, our teams are always readily available to assist.
We thank you for acknowledging our teams and the efforts to provide you with the best possible assistance in the quickest time.
Leigh-Anne will appreciate this review as much as we have.
Thanking you,
Affinity Health Management Team
Excellent Service from Gabi M.
To Gabi M, thank you so much for your wonderful service! I was asking you so many questions, and not once did you get annoyed and you were so helpful!
It was a pleasure chatting with you.
2025幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity Health ããã®åç
Good morning, Zina,
Your feedback regarding the service received from Gabi M is truly heartwarming.
Our agents take pride in all that they do and offer our valued members and we are pleased to learn that you experienced this first hand.
Thank you for sharing your feedback with us.
Kind regards,
Affinity Health Management Team
I can never fault the Affinity healthâŠ
I can never fault the Affinity health product service as they always effective, efficient and productive. I would advise it to anyone
2025幎5æ6æ¥
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Affinity Health ããã®åç
Good day Nathan,
Thank you so much for your kind words and continued support! We're truly pleased to hear that you've had a consistently positive experience with our service.
Your recommendation means a great deal to us, and we remain committed to providing effective, efficient, and reliable healthcare solutions to you and all our valued members.
Kind Regards,
Affinity Health Team
Quick response for Authorisation
Quick response for Authorisation
2025幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity Health ããã®åç
Dear Jeshmean,
Thank you for your kind feedback! Weâre glad to hear that you found our response quick and efficient. Providing prompt service is always a priority for us, and we appreciate your recognition.
If you need any further assistance, feel free to reach out!
Kind regards,
Affinity Health Management Team.
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