Affordable Stairlifts レビュー 

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your 5-star review, Keith. We’re very pleased to hear you were happy with the service and that Steve looked after you so well. Your feedback is greatly appreciated.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your review, Barry. We’re glad our technician took the time to explain all the options and allowed you to make your decision comfortably. Providing clear information without pressure is very important to us.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your feedback, David. We’re pleased John was able to respond quickly to your enquiry and make the process straightforward for you. We’ll be sure to pass on your kind comments to him.

Affordable Stairlifts からの回答

2026年3月5日

Thank you for taking the time to share your feedback. We are very sorry to hear that you were unhappy with your experience, and we completely understand how frustrating the situation must have felt for you and your parents.

Firstly, please accept our sincere apologies for the delay in processing the refund of your deposit. As our Customer Service Manager explained at the time, this was due to a genuine administrative error on our part, and we are very sorry for the inconvenience this caused.

With regard to the suitability of the stairlift, reliability and safety are absolutely paramount to us, particularly with a product of this nature where the end user relies on the equipment every day. It is not something we can compromise on. Once the supplier reviewed the survey information, we were advised that the intended user was right at the cusp of the maximum weight capacity for the model in question. Because of this, we could not confidently guarantee the reliability of the product over time.

For that reason, we felt it was the responsible decision not to proceed with the installation rather than risk supplying equipment that may not perform safely or reliably for your parents. As soon as we were informed by the supplier, we communicated this and arranged for the refund to be processed.

We do appreciate your feedback and once again apologise for the frustration caused.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your lovely review, Elizabeth. We’re very pleased to hear Julie was polite, professional and able to explain everything clearly for you. Your feedback means a lot to our team.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your review, Teresa. We’re delighted to hear that Mike was able to explain the options clearly and help you choose the most suitable stairlift for your brother. We really appreciate your kind comments about his knowledge and care.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your detailed review, David. We’re pleased Nick was able to explain the benefits of the different options and help you find a solution that suited both your needs and your budget. It’s great to hear you felt comfortable and well informed throughout the process.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your review, John. We’re very pleased Steve was able to attend quickly and help you find a suitable stairlift within your budget.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your kind feedback. We’re delighted to hear that Steve explained everything clearly and made the visit a pleasant experience. We’ll be sure to pass your comments on to him.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your review, Mr Wallace. We’re pleased Julie was able to provide a friendly and informative visit and make everything clear for you. Your feedback is greatly appreciated.

Affordable Stairlifts からの回答

2026年3月12日

Thank you for your review, Mr Wallace. We’re pleased Julie was able to provide a friendly and informative visit and make everything clear for you. Your feedback is greatly appreciated.

Affordable Stairlifts からの回答

2026年2月24日

Dear Kaye,

Thank you so much for your wonderful review.

We’re delighted to hear that you found the whole process professional from start to finish. It’s especially pleasing to know that everything promised was delivered and that you felt the service was fair and straightforward — that’s exactly what we aim for.

Your recommendation means a great deal to us, particularly after your previous disappointing experiences elsewhere. Thank you again for taking the time to share your feedback.

Kind regards,
The Affordable Stairlifts Team

Affordable Stairlifts からの回答

2026年2月24日

Dear Mr Simmons,

Thank you for your fantastic review.

We’re so pleased we could arrange such a prompt installation for your Dad. Steve, Ryan, and the team will be delighted to hear your feedback. It’s especially wonderful to know he was able to use the stairlift confidently and safely straight away — that’s what it’s all about.

Thank you again for choosing us.

Affordable Stairlifts からの回答

2026年2月22日

Hi Sue,

Thank you so much for your lovely review. We’re delighted to hear that Julie was so helpful, thorough and pleasant throughout your appointment. It’s great to know she was able to explain all the options clearly and help you choose exactly what you needed.

We really appreciate you taking the time to share your experience.

Kind regards,
Affordable Stairlifts

Affordable Stairlifts からの回答

2026年2月22日

Hi Alan,

Thank you for your kind words. We’re so pleased to hear our representative was well mannered, knowledgeable and able to help you choose the right lift for your mum.

Providing clear advice and the right solution for each family is very important to us, so your feedback means a lot.

Kind regards,
Affordable Stairlift

Affordable Stairlifts からの回答

2026年2月22日

Hi Ian,

Thank you for your fantastic review. We’re delighted to hear that Mike Carroll provided the expert guidance you needed and took the time to explain all options clearly and without pressure.

Ensuring both current and future mobility needs are considered is something we pride ourselves on, so it’s wonderful to know Mike delivered that experience for you and your wife.

Kind regards,
Affordable Stairlifts

Affordable Stairlifts からの回答

2026年2月22日

Hi Heather,

Thank you for your wonderful review. We’re delighted to hear that Steve Watson provided a friendly, honest and efficient survey experience.

Your feedback means a great deal to us — and we’ll be sure to share it with Steve.

Kind regards,
Affordable Stairlif

Affordable Stairlifts からの回答

2026年2月22日

Thank you for taking the time to leave your review. We’re very sorry to hear about your experience, especially that you’ve been unable to get through to us by phone. That’s certainly not the service we aim to provide.

We’d really like the opportunity to look into this for you and get your service arranged as quickly as possible. Unfortunately, we’re unable to identify your details from your review alone.

Could you please reply to this review (or contact us directly) with the following information so we can locate your account:

Full name

Postcode

Booking reference (if applicable)

The best contact number and/or email address

As soon as we receive these details, we’ll prioritise your case. We will also investigate why you’ve been unable to get through on our phone lines to ensure this is addressed.

We appreciate you bringing this to our attention and look forward to resolving this for you as quickly as possible.

Kind regards,
[Your Name]
[Company Name]

Thank you for taking the time to leave your review. We’re very sorry to hear about your experience, especially that you’ve been unable to get through to us by phone. That’s certainly not the service we aim to provide.

We’d really like the opportunity to look into this for you and get your service arranged as quickly as possible. Unfortunately, we’re unable to identify your details from your review alone.

Could you please reply to this review (or contact us directly) with the following information so we can locate your account:

Full name

Postcode

Booking reference (if applicable)

The best contact number and/or email address

As soon as we receive these details, we’ll prioritise your case. We will also investigate why you’ve been unable to get through on our phone lines to ensure this is addressed.

We appreciate you bringing this to our attention and look forward to resolving this for you as quickly as possible.

Your message is already clear and professional. Below is a slightly refined version that sounds a bit more empathetic and proactive while keeping it concise:

Thank you for taking the time to leave your review. We’re very sorry to hear about your experience, particularly that you’ve been unable to get through to us by phone. This is certainly not the level of service we strive to provide.

We’d genuinely like the opportunity to investigate this and arrange your service as quickly as possible. Unfortunately, we’re unable to identify your details from your review alone.

Could you please reply to this review (or contact us directly) with the following information so we can locate your account and assist you promptly:

Full name

Postcode

Booking reference (if applicable)

The best contact number and/or email address

As soon as we receive these details, we will prioritise your case. We will also review our phone line records to understand why you were unable to get through and ensure any issues are addressed.

Thank you for bringing this to our attention. We look forward to resolving this for you as quickly as possible

Affordable Stairlifts からの回答

2026年2月22日

Hi Andrew,

Thank you for your recommendation — it truly means a lot. We’re so pleased Julie provided a clear, straightforward experience without any pressure.

Helping families find the right solution in a relaxed and supportive way is exactly what we aim for.

Kind regards,
Affordable Stairlifts

Affordable Stairlifts からの回答

2026年2月13日

We’re delighted to hear that Julie made the process of choosing a stairlift easy and comfortable for you. She really is a great member of the team, and we’ll be sure to pass on your kind words.

Thanks again for choosing Affordable Stairlifts 😊