Rang up to order kerosine plus and whilst I understand prices are rather high at present the blow was softened by an extremely helpful, friendly and courteous lady who I spoke to
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have been with Aid Fuel Oils for many years and we have always had exceptional service.
Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... もっと見る
企業が回答しました
Lisa was helpfull and friendly even if the price was higher than last time. Delivery will be as expected from this reliable company
企業が回答しました
企業情報
AID Fuel Oils について
当該企業による記述
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
当該企業による記述
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
連絡先
Cocksparrow Lane, WS12 4PB, Cannock, 英国
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
優良
3238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
After a short call to emphasize our…
After a short call to emphasize our shortage of oil,a delivery was arranged for the following day.
What an excellent service,thank you AID.
2026年1月2日
AID Fuel Oils からの回答
Dear Paul,
Thank you for taking the time to leave us a 5 star review. We're glad we could assist promptly after your call to ensure your oil shortage was resolved quickly with a next-day delivery. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Josephine,
Thank you for your 5 star review. We always strive to offer great customer service at competitive prices, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to Lisa.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Customers,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that your experience with us was very pleasant and efficient. We always strive to provide a reliable service, so it’s great to hear this positive feedback and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Excellent service and so polite
2026年1月7日
AID Fuel Oils からの回答
Dear David,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Trevor,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our pricing excellent and the order process was quick. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Lousy customer service
I was in touch with AID several weeks ago as I was concerned that I had not had a delivery for some time, and was assured that there was sufficient in my oil tank. Then on Dec 12th I contacted them again, and was told that the monitor was not working. I expressed concern and was told that they would arrange a delivery on the 17th. This was the first, I repeat first, time I had been told the monitor was not working, despite the fact that they were supposed to be monitoring the level in my tank. On the morning of the 14th I woke up to a cold bedroom, and it was clear that the oil had run out, as it was a Sunday there was nobody to contact at AID, so I left numerous messages, and felt that I had no option but to go and stay at the Premier Inn on the Newport bypass, I paid £79.99 to them. First thing on Monday morning, I contacted AID again as they had not got back to me and was assured that a tanker was on its way; I naturally assumed they would prioritise it, and it would arrive soon. But despite several further calls to AID, it was nearly lunchtime before it came, and it filled the tank. Unfortunately, because the tank had been empty, the boiler would not operate and I had to get an engineer out to clear the air in the pipe. At the very least, I expected a discounted bill to allow for my hotel stay, but received an invoice in full. I spoke to James at AID about making an allowance for the cost and inconvenience, and he has still, on Jan 7th, not got back to me. The lies and misrepresentation in their response have left me even angrier about them.
2025年12月14日
AID Fuel Oils からの回答
Thank you for taking the time to leave a review. We’re sorry to hear how distressing this situation was for you, particularly being without heating during cold weather.
As advised previously, our team had informed you that your tank monitor was not communicating correctly and that this would need to be addressed so we could continue monitoring your oil levels accurately. Unfortunately, we didn’t receive a response to arrange this.
When you contacted us on Friday 12th December, you had not yet run out of oil. At that point, a delivery had already been arranged for the following working day, Monday. Unfortunately, your oil ran out over the weekend while our offices were closed.
We appreciate how upsetting this experience was and genuinely regret the stress it caused. Thank you for sharing your feedback, it’s been noted and will help us continue improving how we communicate around monitoring and delivery arrangements.
Kind regards,
The AID Fuels Team
always reliable tank drivers and call…
always reliable tank drivers and call team are great
2025年12月19日
AID Fuel Oils からの回答
Dear Christopher,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to the team and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Extremely long delivery times.....!
Placed the order for the oil on the 5th December and was told that it would be delivered on/by the 19th December. I asked if they could definitely deliver by that date as it seemed a bit of a long lead time. Was told yes. Oil didn't turn up until Monday 22nd which caused me all kinds of stress. Will not be using them again....!
2025年12月5日
AID Fuel Oils からの回答
Dear Ms Hembrough,
We’re very sorry that your delivery arrived later than advised and that this caused you unnecessary stress. That’s certainly not the experience we want for our customers.
When confirming delivery dates, we always aim to meet the timescales provided, and we regret that on this occasion we didn’t do so. We understand how important timely delivery is, particularly at that time of year, and we apologise for the worry this caused.
Your feedback has been noted and will be shared with the team as we continue to review our scheduling and communication processes. Thank you for bringing this to our attention.
Kind regards,
the AID Fuel Oils team
AID Fuel Oils からの回答
Dear Customer,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Jeremy,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you received our usual high level of service and your fuel was delivered in time for Christmas. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Christine,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you experienced excellent service, found our team polite and received your fuel promptly. We always strive to provide a reliable service, so it’s great to this positive feedback.
Kind regards,
The AID Fuel Oils team
prompt reply to my query,
2025年12月30日
AID Fuel Oils からの回答
Dear Peter,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service and we could help with your query.
Kind regards,
The AID Fuel Oils team
Keeping the price down
2025年12月16日
AID Fuel Oils からの回答
Dear Beryl,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service at competitive prices, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Highly reccommended
Good price, quick delivery over Christmas, no fuss, no mess, highly reccommended.
2025年12月22日
AID Fuel Oils からの回答
Dear Kevin,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you appreciated our competitive pricing, quick Christmas delivery and hassle-free service. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Very efficient service and delivery…
Very efficient service and delivery driver excellent
2025年12月24日
AID Fuel Oils からの回答
Dear Leon,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you were happy with the service and will be sure to pass on your positive feedback to the driver.
Kind regards,
The AID Fuel Oils team
Excellent service
2025年12月24日
AID Fuel Oils からの回答
Dear Nick,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
Last minute!
Called up on a bit of a 'lastminute.com' basis 2 days ago for a refill, helpful lady said she'd see what she could do. My expectation levels were low however received a call today (Christmas Eve) to say they would be delivering today. Top marks.
2025年12月22日
AID Fuel Oils からの回答
Dear Philip,
Thank you for taking the time to leave us a 5 star review. We're glad we could assist on such short notice and that you received your refill in time for Christmas. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Long time customer
Competitive prices, easy to order via website and always arrive at time arranged. Have been customer for over 40 years which says it all!
2025年12月17日
AID Fuel Oils からの回答
Dear Miss Davis,
We appreciate your loyalty over the last 40 years and we’re glad to hear you found our 24/7 online ordering system easy to use. We always strive to offer a friendly service at competitive prices, so it’s great to hear this positive feedback. Your continued support means a great deal to us and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Always efficient helpful and very…
Always efficient helpful and very polite service all round
2025年12月3日
AID Fuel Oils からの回答
Dear Philip,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you experienced an efficient, helpful and polite service. We always strive to offer great customer service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
always good service
2025年12月15日
AID Fuel Oils からの回答
Dear Barry,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。