No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... もっと見る
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レビュアーのコメントを見てみましょう
From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... もっと見る
企業が回答しました
Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... もっと見る
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... もっと見る
企業情報
AIMS Industrial Supplies について
当該企業による記述
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
連絡先
108 Ashford Avenue, 2214, Milperra, NSW, オーストラリア
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
4.4
優良
1353件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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MISLEADING AND DOSHONEST SALES TACTICS
MISLEADING AND DOSHONEST SALES TACTICS, THEN WHEN I QUESTIONED IT WAS NOT OFFERED ANY FORM OF GOOD WILL GESTURE OR APOLOGY.
i purchased some squincher sqweeze electrolyte iceblocks (8 packets = $100 worth of them) i needed tgese fir recovery from bariatric surgery as this is all i could eat for the first 2 weeks, they had these products listed as "in stock, and showing with around 18 units available" so i placed my order and paid for express postage.
I then waited 2 weeks with no reply, i had attempted to email them but every email was ignored, and when i finally contacted by telephone, the person on phone said the items were out of stock and i needed to wait another 6 weeks for delivery. When i requested a discount off postafe or a credit for my next order, she laughed at me and said that was not possible. I find this very dishibest and misleading to show sonething as in stock with a number of items listed if it was untrue. Very dissapoibted, and will not recommend to anyone.
2026年7月9日
自発的なレビュー
Easy sale cheapest price on products I…
Easy sale cheapest price on products I was after will use again
2025年8月18日
AIMS Industrial Supplies からの回答
Hi Nathan,
Thanks so much for your feedback.
We're glad you found what you needed at a great price.
Hope to see you shop with us again!
Always a quality headlamp
Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline water and extreme dusty environment. Would always recommend
2025年7月18日
Great speed.
Great speed.
Order to home in 2 business days.
This is the way that online business should be done.
2025年7月7日
自発的なレビュー
Easy transaction
Easy transaction. Even when I made an ordering mistake, they were able to efficiently fix it.
2025年5月19日
Made purchase online for a product that…
Made purchase online for a product that was listed at half the price of anywhere else, stocked item ends up not being available. Tried to substitute with a product that was totally different. Only explanation was the manufacturer had no stock. So I rang the manufacturer, they said they had plenty of stock. Now waiting on a refund. It all was a big waste of time. And they’re sitting on $360 of my money for however long it takes to process the refund. Not ideal for my first dealing with this company.
2025年4月2日
自発的なレビュー
AIMS Industrial Supplies からの回答
Hi James,
Thank you for bringing this to our attention.
Please know that we’ve followed up with the supplier regarding the product you ordered, and unfortunately, they’ve confirmed that they do not have the item in stock. We understand how frustrating this must be as the product was listed as available at the time of your purchase, and we sincerely apologise for the confusion and inconvenience this situation has caused.
Regarding the alternative item that was offered, we fully acknowledge that it was not a suitable match, and we’re sorry it did not meet your expectations. It was never our intention to offer a replacement that didn’t align with your original order.
We also want to extend our sincere apologies for the delay in processing your refund. We understand how important it is to have this resolved promptly, and please rest assured that we’re actively working to ensure the refund is completed as soon as possible.
Your feedback is important to us, and we remain committed to improving the experience for all of our customers.
Product was loosely packed in a larger…
Product was loosely packed in a larger box with other products. No package filling had been placed in the box, and the main component showed damage due to being dropped, most likely while in transit. The minor components in the order, were better protected than the major component. I spoke to a company representative and after discussions decided that it would be easier and more time efficient, to repair the damage myself, rather than returning the item for a claim. The repairs carried out took approximately one hour.
2025年2月24日
AIMS Industrial Supplies からの回答
Hi Graeme,
We sincerely apologise for the trouble you've encountered with your order. We appreciate you bringing this to our attention, and we will raise the packaging concern with our warehouse team to ensure this doesn’t happen again in the future.
One of our Customer Service representatives will be reaching out to you shortly to address the damage you mentioned, as we have not received any prior report regarding this issue.
Thank you for your understanding.
When orders are placed
When orders are placed, they are promptly dealt with and for me as a customer, Am kept up to date on the progress of the order. I am also very happy with the range and quality of the products sold by AIMS.
2025年2月21日
Good communication.
Some parts were not in stock as indicated but I was contacted & informed of the situation. Parts as described.
2025年2月19日
From making the online order all items…
From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to establish this feedback via phoning the company office
2025年2月19日
AIMS Industrial Supplies からの回答
Hi Gary,
Thank you for taking the time to provide your feedback. We truly appreciate your suggestion, and rest assured, we are working on providing more transparent communication throughout the order process. Your feedback is valuable in helping us make these improvements.
We’re glad to hear that your items arrived quickly and that the overall ordering experience was positive.
Thank you again for your input!
No Stock all The Time.
That's Right this time. Same as all the Time No Stock. Long Lead Times. Order says in stock Supply No Stock.
2025年2月19日
AIMS Industrial Supplies からの回答
Hi Michael,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced. We understand how frustrating this situation must be.
After reviewing your order, we can confirm that it was partially shipped. However, one of the items has experienced an unexpected delay and is currently on backorder. Please rest assured that we are actively working to source an alternative from another supplier, and we will keep you updated on the status of this item as soon as we have more information.
We appreciate your patience and understanding as we resolve this matter. Thank you.
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