Airpart Supply Ltd レビュー 

Airpart Supply Ltd からの回答

2024年1月26日

Hello Craig,
I'm sorry to hear you never received a response, we always aim to respond to customers within 24 hours. We've investigated and believe your enquiry was sent at the same time we were updating our security software, meaning it never arrived in our inbox. If you still have a requirement, please send it directly to me at connor@airpart.co.uk and I will assist right away.

Apologies once again,
The Airpart Supply Team

Airpart Supply Ltd からの回答

2023年12月12日

Hi Peter,

In reply to your review, stating displeasure that we didn’t offer you the part free of charge and our higher pricing, please see below our response:

- As we have to source this from the USA, the cost of the part will be higher when compared to the pricing from the USA. Our unit price of 71p includes the shipping costs from the USA to our location.

- The minimum pack sizes are determined by our supplier, and whilst we could consider breaking down the packs and selling them individually, this would be a very time-consuming process, ultimately effecting our core business and therefore hindering the high standard of customer service we aim to achieve. There are, as you mention, companies which specialise in hardware sales and base their business on this. We tend to only sell hardware to trade customers, who prefer to buy in packs. We, like every company, cannot facilitate every customers requirements. Our model works for some, inevitably it doesn’t for others.

- We did remove the minimum spend fee for you, but your review suggests otherwise.

Thanks,
The Airpart Supply Team