Air Serbia レビュー 990

Könnte ich 0 Sterne geben,ich würde es tun.

Schlecht organisierte Fluggesellschaft, bei Serkan merkt dass sie nicht global agieren. Man wird wegen Flugangst des Fluges verwiesen.
Die Gesellschaft zeigt keinerlei Verständnis für Personen mit Flug Phobien ganz im Gegenteil, man wird seperiert mit fremden Sprachen angepöbelt und wie Untermenschen behandelt, der ein schweres Verbrechen begangen hat.

Ich rate jeder Person die Flugangst und grundsätzlich jeder Person die weiß wie man eigentlich als Kunde einer Fluggesellschaft behandelt wird, nicht mit dieser Fluggesellschaft zu fliegen. Man wird wie ein ein Fremdkörper behandelt der als Kunde nicht erwünscht ist. Ich raten jedem Kunden diese Fluggesellschaft zu meiden... sie ist nicht kundenfreundlich und lässt dich mit Charme aus dem Flieger aussteigen,als wäre man ein Schwerverbrecher nur weil man einfach Angst hat.

Wer auf die Idee kommt nach Belgrad zu fliegen oder von dort nach Hause, nehmt nicht diese Fluggesellschaft.
Sie nehme euer Geld und lassen euch im Regen stehen. 350€ hätte ich auch verbrennen können, hatte den gleichen Effekt gehabt.

Oh my, where should I start… High prices, extremely rude staff, unfair treatment, paid services not received…

The prices are high and there are almost no alternatives so you’re forced to pay them.

If you pay for priority and emergency seat to ensure you bring your cabin luggage with you so that you don’t have to wait in the luggage belt, be careful cause they will check it in anyway for the first ones in the queue (instead of the logical “when there’s no room for more”). And also be careful if you complain about that cause they will bark at you.

The staff is extremely rude and unsupportive. They simply can’t be bothered.

Furthermore, airport lounge in a very poor condition to say the least, and offering very low-quality products. They don’t even have a bathroom inside the lounge…

I was purchasing tickets and price seemed competitive (price was listed including luggage). When I started booking tickets, luggage was not included. Not a biggest issue. I was urged to pay for the tickets as there were ‘only 2 left’ on the flight. While finalising purchase, a pop up message jumped saying that only paid seats are available (from around 9-12€) and that seat selection can be skipped at this point. After multiple attempts to pay for the tickets, I was instructed that tickets cannot be purchased without choosing seats (not sure why this could not have been stated earlier) Almost entire plane was available for seat selection. Clearly not last 2 tickets. I’m pretty sure that it’s illegal to sell a ticket that doesn’t have any free-of-charge seat. Overall, I regret not choosing different airline, cause this is just a sleezy way to operate. Giving wrong and misleading information and all just to get extra 18€ that could have been included in original price.

Wir hatten schon beim Start eine Stunde Verspätung und haben deswegen fast unseren Anschlussflug verpasst. Zudem war auf dem Langstreckenflug das Entertainmentsystem die gesamte Zeit nicht verfügbar. Auf einem 13 Stunden Flug ist das schon eine Zumutung. Nie wieder werden wir mit Air Serbia fliegen. Das Essen ist auch eine Zumutung und absolut nicht genießbar. Glücklicherweise gab es industrielle Snacks, die verteilt wurden.

virkelig ringe.

skulle med et fly fra Guangzhou til Belgrade på 12 timer. TV´et faldt konstant ned, der i øvrigt ikke virkede. Lang tur uden nogen former for underholdning. Nævnte det til personalet men der skete ingenting.

If everything goes as planned, it is a decent company.
But... they cancelled my 2 flights 7 days before the take off and they refuse to pay any compensation, apart for the original price I have paid.
They are probably one of the reasons why the internet is full of companies that get this money for you, for a 35% commission.

Absolut unkorrektes und unwürdiges Verhalten den Fluggästen gegenüber! Hohe Ticketkosten und Null Kundennähe...Qualität Null.

Malfunctioning and ineffective website. I tried numerous times to check in. Contacted the Air Serbia centre, but they also couldn’t use the website to check in. This experience was disappointing and reflects poorly on a Serbian organisation.

I would advise against traveling with Air Serbia. Absolutely unacceptable experience.

I experienced a major delay on my journey from Athens to Stockholm, which resulted in me arriving a full day late to my destination. While delays can happen, what’s truly shocking is the complete lack of customer service that followed.

I submitted a compensation claim early in January under EU passenger rights regulations. It has now been well over 60 days, and I have received one plain response, about my request being in their backlog. Multiple follow-ups have been ignored as it now 90 days!

It feels like the airline is deliberately avoiding its legal obligations and hoping customers will simply give up. This level of disregard for passengers is incredibly frustrating and unprofessional.

Delays are one thing — but ignoring customers entirely is unacceptable.

If you value transparency, accountability, and basic customer service, I would strongly recommend avoiding Air Serbia.

Zero stars for customer service.

Flight Istanbul → Paris ✈️ (19 Sep 2025) – 24h delay ⏳, never arrived ❌.
 Even in first class Worse service ever.
Air help Promised to take Air Serbia ⚖️ to court… and backed out 🙄
.
Air Serbiai just ignore all complains = worst airline ever 😡🛫. Never book 🚫✈️ please stay away from that airline

Air Serbia unlawfully denied me boarding on a cennecting flight claiming that I don't have the necessary documents for entry into Egypt. Their own crew previously checked my visa requirements when I boarded the first flight, but even after explaining multiple times that I don't need a visa if I have a valid and used US visa, they still persisted in their claim that I can't enter Egypt without a visa. I was left stranded in another country in the middle of the night, and lost all the booking reservations for the whole trip because of Air Serbia incompetence. The next week I rebooked the trip with another airline and went to Egypt without any issues. I still have not received any compensation or refund from Air Serbia, and their customer support never responded to my emails. Avoid this airline at all costs, the customer service is non existent and their employees are uneducated low IQ individuals who can't even perform basic job of checking entry requirements.

On January 9, 2026, I booked a return flight via Gotogate for my family of six. The outbound journey on July 6 was scheduled from Amsterdam to Ankara via Belgrade with Air Serbia. The return journey is with SunExpress.
​Recently, I received an email from Air Serbia stating that my flight has been cancelled. After extensive contact with Gotogate, they claim they are not liable for the cancellation and offered two options: a full refund or an alternative flight with Air Serbia. However, the alternative offered by Gotogate is unacceptable: a route with three transfers (Amsterdam – Brussels – Belgrade – Istanbul – Ankara). Traveling with a family of six through four different airports is not a "comparable transport condition."
​I requested an alternative flight with another airline (e.g., SunExpress, which already operates my return flight), but Gotogate refused, claiming they can only book with Air Serbia. Air Serbia itself can only offer flights with 2 or 3 transfers.
​Both Gotogate and Air Serbia have provided extremely poor customer service. Despite Gotogate claiming to offer support in 20 languages, I was unable to speak to anyone in Dutch, and the English-speaking staff were very difficult to understand.
​I have formally stated my rights via email. According to EU Regulation 261/2004, in the event of a cancellation, passengers have the right to choose between a full refund or re-routing to the final destination under comparable transport conditions at the earliest opportunity. If the operating carrier cannot provide a reasonable flight on their own aircraft, they are legally obliged to book a flight with another airline.
​Since both Gotogate and Air Serbia refuse to comply with these legal obligations and stop responding to my emails, I have been left with no choice but to book new tickets myself to ensure my family can travel. These summer tickets are three times more expensive than the original booking.
​I hereby hold both Gotogate and Air Serbia liable for the price difference and additional costs. I have documented all correspondence and kept screenshots of the refused assistance as evidence for a formal claim and legal action.

These days, most airlines are the worst. In my experience Air Serbia is a rare exception. When I call their customer service center, their representatives are humane and professional. They know the airline's policies inside and out. They speak good English. And, most important, they follow through with what they say they're going to do.

Their website had some bugs, but I think they may have fixed them by now.

Whenever I need to fly somewhere, the first thing I do is to check and see if Air Serbia flies there.

So basically Air Serbia never was a great company. I can accept their constant delays, shitty food and overpriced flights if I really need to get somewhere fast.
The last time Air Serbia didn't want to allow me on their board. It seems their clerk saw Irish visa the first time in their life. I spent about an hour at registration, proving my eligibility for the visa, my serbian residence etc. I literally had to show on registration all possible papers.

Let LX 1418
Air Serbia Aerodrom Nikola Tesla 🤬
Oštecen kofer, nepravilno koriscenje, grubo bacanje niz traku, (najnoviji izum 🤬), gde kontrolori ne prate dopremanje kofera. Da li je iko propratio rad trake 02.i sa kojim kvalitetom je presudno bilo da se ovako koristi istovar kofera.
Ignorisanje zapisnika, obratiti se on line. Sramota koliko bahatosti i neizainteresovanosti medju osobljem da putnik ode zadovoljan da bi ponovo koristio vaše usluge.
😡

It is impossible to complete online check-in solely due to a biased attitude toward your passport. Our countries have a visa-free agreement, yet the online check-in system still requests a visa. Consequently, I am forced to travel to the airport every single time just to check in.

Worst airline in the world✅
The worst airline staff worldwide ✅
This airline operates based on three pillars:
Unprofessional behavior ✅
Rudeness and sarcastic attitude towards passengers ✅
And an attempt to make your life difficult rather than being willing to help ✅
Instead of flying with Air Serbia, it's better to walk to your destination!!!

The flight was delayed, and even though we made it on time for our connection flight, they had already rebooked us for the next day. Communication was poor, we spend couple of hours in the airport as the staff did not seem to know what they were doing, and our claims have been ignored for 4 months - no response.

Worst airline I’ve ever dealt with. Endless unexplained delays, then canceled my 6 PM flight and dumped it to 7 AM next day. Woke up at 4 AM, got to the airport… surprise - they silently pushed it to 8 AM overnight. Now delayed again to 8:40. I’m already drained and haven’t even boarded. Never flying them again. Avoid at all costs.

Avendo letto le recensioni ero quasi terrorizzato a volare con questa compagnia, invece è stata un esperienza ultra positiva, molto meglio di tante famose compagnie concorrenti low cost. Viaggio di andata puntualissimo e viaggio di ritorno addirittura arrivati con 15m di anticipo. Personale di volo gentilissimo e zero problemi con i bagagli a mano. Super consigliato! Ho fatto la tratta Firenze - Belgrado a/r.