Albert Clothing レビュー 

Appalling, substandard service! DO NOT USE THIS COMPANY. I have been awaiting a refund. They also sent me items as substitutes for items that I originally ordered due to stock issues.

When returning them, I had to foot the £20 postage bill for items that I didn't want. As of today, one month on from the date that Amy had stated the refund had been made, I am still waiting, this is approaching two months since the date of order, and so I have had to initiate a chargeback with my credit card issuer.

NEVER EVER AGAIN will I use or recommend them. Shoddy and unreasonable timescales for refunds. They really need to look at their internal practices.

They are scammers, i ordered a coat from their website and after saying that it wasn’t available i asked for a refund. The support team said that it was going to take up to 14 days but after more than a month nothing arrived. Awful experience and I’ll proceed with a lawsuit

Scam! Be aware. I'm a menswear addict and am spending a lot of money at Suitsupply, Berg & Berg, Grand Le Mar, Natalino, etc. – so I know a bit about menswear brands and retailers. Albert surprised me with the worst experience I ever had. I had different incidents, but here is the last one: I ordered a shirt. It came defective: Wrong buttonholes, unfinished material, and wool that feels and smells like the worst China outlet. I wanted to return and provided pictures. The defects were acknowledged by Albert. But they said I have to pay the return costs from Germany. Even though it's their fault – the item is defective. This is against applicable law. I gave them a legal notice but they didn't care. Need to look for my rights with a lawyer now as I don't tolerate brands that scam their customers. I can tell you from more experience: They are great in marketing cheap China products and have the worst customer service I have ever seen, and I have seen a lot. Stay away.

Almost All the 5 star reviews happened around the same few days. Obviously trying to bump up there trustpilot rating. DO NOT BUY

Delivery time is an absolute scam. 3 Months ago was my order!! Still haven't received it. It's always just "please keep waiting" or total disinformation (gonna send it EOW, but 2 weeks later still nothing)

Never again

Avoid at all costs. They are posing as a superior brand, but the quality of the clothes is similar to Shein, etc. I returned my items, paid return shipping, was never refunded (despite receiving email confirmation) and managed to get money back via a bank chargeback claim.

Received a white linen suit in time for my brothers wedding took a couple of days longer than I expected due to customs but overall I’m happy and will order again soon 😊

Ordered a pair of trousers on July 31st. It’s now August 4th and there has been no communication. I have emailed customer services but have received no response. I can see that I’ll have to let this run its course until I can start the process for a charge back. I would avoid!

This is a spam. I never recieved my order, they make it look professional. Copying other webshops to make it look identical. Even tracking of the package for a month looks real. Customer service does not reply to emails.

Bought during their sample sale

Mauvaises indications de mesures dans le size chart. Le blazer arrive plus petit qu'annoncé. Ne financent pas le retour et ne propose pas de remboursement, seulement un pauvre avoir de £30 qui ne permet de rien acheter sur leur site, sans compter les frais de douanes et de livraisons. Service client et qualité désastreux.
À fuir.

The company obviously doesn't mention that UPS will add custom fares on top of the bill: items do not look like the pictures: the army ivory shirt has white buttons on the website - they are in fact black brown. And the coat, above a 500pounds price tag, is delivered with an unsawn pocket. Very amateurish, definitely a do-not buy

I was sceptical about ordering from this company as I read a lot of negative reviews on here. I ordered a cricket sweater around Christmas. It arrived very quickly, beautifully wrapped, and was exactly as advertised. It’s beautifully made and I’m very impressed with the entire process. I very rarely leave reviews but I thought I should share my positive experience.

Avoid.
Total scam site. Ordered 2w ago, got the confirmation email but nothing since.
Put the order numbers into the site and says no such order - but the money's gone out of my account.
Have followed up on email etc. Nothing.
I blooming hate insta shops like this that are nothing but cheap knock off THEIVES!

I have been with Albert Clothing since years. They’re my first place to look for whenever I need formal clothing. And trust me when is say this they have solved every problem I ever faced with my orders. I’m about to place another order very soon.

I requested a return for items that weren’t the quality I expected but the seller just doesn’t accept returns.
They won’t reply.

This is completely unlawful in Europe and any shop now provides courtesy to buyers to return or exchange products if necessary.

One of my worst shopping experiences online

Thank you for the kind offer. Although I attempted to get a refund on my original and have been hanging onto credit for almost a year. So strange I would be offered this now. Despite writing so many times.

I’ve already spent money fixing the trousers somehow not bother sending them back.

I’d rather not deal with Albert clothing ever again. Reading the reviews this seems to be shared by many customers.

Shocking. Service, quality and experience.
I would recommend for all to stay away.

I ordered a coat on the 13th of November. 6 days later I had not gotten a shipment mail yet. After contacting them I got no response. I then had to write them again where I was told it would be prioritized. 14 days later I had to write them again as I had heard NOTHING. I by then was so tired of them that I wanted to cancel the order. THEN they reacted with a gift card for 50 £ ON A FUTURE PURCHASE - useless considering the customer service. Then told change of delivery to 14-21 days and they garantereeed me shipment the following week. That was/is this week (5th of December). So far I have written them 3 times this week to get them to confirm their guarantee. NO RESPONSE.
No I just want a full refund and take my 500£ purchase somewhere else (if I can even get a hold of them). What a scam company.

Update 12 dec
I have now gotten a nonsense response offering me a further 25% discount with no timeline. When asked about that they said they expected shipment today 12 dec but that has not happened. I asked them in a mail during this week to confirm express shipment so I have it before Xmas and to confirm the 25% refund - NO RESPONSE. I cannot in any way shape or form recommend anyone to shop at this store. WORST CUSTOMER EXPERIENCE EVER

Response to Alberts response to this review:
True we have been in communication - WHENEVER I HAVE REACHED and then I have gotten short responses that I have had more questions to. Those you have yet to respond to. Fair enough you have unforeseen delays - but what is NOT ok is making two promises on shipment which YOU HAVE NOT MET. On top of that I have had to make several outreaches and follow ups which you have yet to respond to. Right now I have sent you 2 mails as a follow up to a mail you sent last week in which you promised shipment on Friday. So your response here does not accurately describe the timeline nor situation which Ivan document.
You take the time to respond here but not my emails. That almost makes the whole situation worse cause you want to appear as something which you cannot live up to. Customer service just got worse 🤮

Beware of this scam website. All those reviews from 29-Oct are fake. Scroll down and you will see real customer reviews. They will not send you your order. BEWARE

I’ve been ordering from Albert for the last 5 years and I have never been disappointed. The quality and attention detail is hard to find for Ready To Wear. Equally, the communication and postage has never let me down. Highly recommend!