Good customer services engagement for me and although I haven't tested the refund policy (an exchange suited me) the exchange policy was very generous and customer services were helpful, practical and... もっと見る
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レビュアーのコメントを見てみましょう
The Quality of there products are terrible!! Returning any products is beyond a joke - they encourage you to take a 30% refund & insist you keep the product you ordered as a gesture of good will - t... もっと見る
企業が回答しました
AVOID AVOID AVOID Clothes good quality but the sizing is out so when they was offering me multiple discounts to not refund it was pointless ass nothing fits. Been 4 weeks and still going back an... もっと見る
Nach einer zufriedenen Bestellung im Sommer habe ich mir nochmals die selben Hosen bestellt, selbe Größe (XL) wie bei der letzten Bestellung. Angekommen sind viel zu kleine Hosen wie auch ein anderer... もっと見る
企業情報
当該企業による記述
Alden & Ash is a leader in premium menswear, combining over 35 years of expertise in craftsmanship and quality. We specialize in creating timeless clothing with a modern edge, designed for men who value style, comfort, and durability. Our collections feature essentials like tailored trousers, chinos, polo shirts, and high-quality knitwear - ideal for both professional and casual occasions. At Alden & Ash, we believe fashion should feel as good as it looks.
連絡先
Amsterdam, オランダ
- info@aldenandash.com
- aldenandash.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 20%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nice fit trousers
Delivery was within 7 days to Ireland and Trousers sets have a comfortable fit.
Vorsicht
Eine Retoure wird nicht ohne weiteres akzeptiert. Es werden unseriöse Angebote gemacht und erst meine dritte Email wurde beantwortet. Der Rückerstattungsprozess ist undurchsichtig und es steht auch keine Adresse dafür zur Verfügung.
Nie wieder!

Alden & Ash からの回答
Took over two weeks to arrive
Took over two weeks to arrive. Was saying shipped the day after I ordered but still took two weeks. It said order the normal size you wear. I ordered two large shirts and they are the size of a small man's shirt. Tried on and almost ripped trying to get off. I gave them to my 11 year old 100lb son and they fit him great. He wears kids shirts and these large men shirts fit him just right. Lol I am a 5'9 195 lb male that always wears a large shirt. Not these shirts. You would have to be a very small man for these to fit. I would need a XXL in these to fit. Definitely not worth 53 bucks for 2 shirts either. Not going to deal with trying to return them and get my money back. I should have read the reviews first.

Alden & Ash からの回答
Fraudulent Company BEWARE!
Please do read the comments in the 1 star reviews.
The products from this company are very cheap imports from China. They do not look and fit like those seen in the photos. The photos are of other high quality brands that have been sent to copy in cheap warehouses.
The company do not offer refunds, but will offer to send you additional new sizes if you pay an additional €15 shipping fee!! They will claim you cannot return due to their stack and save policy. All items are stack and save so effectively they are refusing to allow returns.
I’m taking measures to get my money back.

Alden & Ash からの回答
Comfort with reasonable price
These trousers are incredibly comfortable to wear and the price is low compared eith the quality.
Bad luck and again wrong size…
Bad luck and again wrong size delivered.......???????
After receiving the size M, which was too small, I accepted your generous offer and ordered a size L.
The order arrived today and was a huge disappointment. First of all, the size is wrong again – it's another size M.
Secondly, these pants don't look anywhere near as high quality as the first pair I received.
What is going wrong here?
Not even nicely packaged like the first delivery !!
Looks like the pants have been worn before and they where delivered completely crumpled with open buttons.

Alden & Ash からの回答
The size that I ordered turned out to…
The size that I ordered turned out to be too small but after getting in touch with Alden & Ash they said they would send me the item out in the correct size without the need to return the wrong sized item. Highly recommended for their customer service alone. Products are great quality!
Ordered lightweight chinos
Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them again in a different colour
Do not buy/ poor quality clothing
Rarely do reviews but had to here. Ordered two pair chinos. Very nice fitting but very cheap material, hanging threads everywhere. After 2-3 wears/washes not fit to be wore again. Shipped from China, took a long time. Lot of comments on Facebook claiming fantastic quality, must be fake
Update 16th June
Contacted customer service showing the chinos poor quality, I was advised that my order has fallen outside of the refunds window so they offered my 15% off my next order. They wanted me to buy more. I have thrown two pair chinos 50 euro each in the bin. Don't waste your time or money.

Alden & Ash からの回答
Avoid
Avoid - poor quality. No return or refunds. No replied - just spam and auto replies.
Avoid -avoid - avoid!

Alden & Ash からの回答
SCAM Store
SCAM! Bleib lieber weg. Günstige Ware aus China. Es dauert ewig und kein Rückgabe. Ich habe mich bei Paypal bescwert. Bleib bitte weg!

Alden & Ash からの回答
Scammers
Claim to be located in Amsterdam! Stuff is super cheap and bad quality. Return is not possible. Stay away.

Alden & Ash からの回答
Good quality khaki pants for summer
Good quality khaki pants for summer, and the perfect color not too dark not too light. Bought 2 more colors
PURE SCAMMERS, CHEAP MATERIALS AND DO NOOOOOOOTTTTT BUY!!!!!!!!
PURE SCAMMERS, DO NOT BUY, THERE IS NOOOOO!!!! REFUND AS THEY CLAIM!!! They first offer 10% refund and you keep the product and if you refuse and ask for you 100% as they advertised thrn they continue upwards untiñ they reach 30% and if ypu still refuse they tell you that you pircjased under s stack and save promotion and that all they can do. PLUS THE CLOTHES IS VERY VERY CHEAP MATERIAL!! Looks horrible and very cheap on!!! DO NOOOOOOOOOOT BUY!!!!!!! PURE SCAMMERS AND VERY CHEAP PRODUCT!!!!!!

Alden & Ash からの回答
Excellent attention
I must say that the attention was excellent in this website when I had a problem. They answered in less than 24 hours and offered me a great solution. I´m very happy with them and I will continue buying clothes in this shop.
DO NOT BUY
Fraud.
The Claim to do refund but they don't. They offer to send a Replacement with a different size, because they are dirt cheap. I demanded it multiple Times. They offer a different Option with 15% extra störe Credit or what not... And in third time insisting a refund. they Tell you that you can only convert "discounted" products to Store Credits and Link their AGBs.
But they advertise is completly different.
I'm satisfied with the Look and they fit me, but on the lower Chin Area right above the ankle the Material becomes fuzzy after the first time wearing it. I Flame it Off.
DO NOT BUY
Brilliant service …
The whole process was easy my items arrived in reasonable time and the items are true to size and are very comfortable
DO NOT BUY
DO NOT BUY. This is a scam company. I bought some chinos from them and they won’t refund even though I’m well within the 30 days refund policy stated on the website. Really disappointing. The quality of the chinos are awful and they don’t fit so I’m well within my rights to ask for a refund. Avoid this company at all costs and don’t get stung. I’ve opened up a PayPal case against them as this is just fraud.
Am liebsten 0 Sterne…
Am liebsten 0 Sterne…
4 ChinoHosen bestellt in 2 verschiedenen Größen, weil heißt ja man hat 30 Tage rückgaberecht….
1. absolut billigste chinaware, stinkt, sehr schlecht vernäht.
Wollte 2 Hosen wieder zurückschicken….
Also per email angeschrieben, nach einer Woche kam eine Antwort.
Komplet mit falschen Namen angeschrieben worden.
Ich soll es mir nochmal überlegen….
Also ich wieder geschrieben nein 2 passen nicht, die will ich zurückgeben….
Naja nach weiteren emails….
Da ich die chino Hosen im sale gekauft habe (60€) können sie mir nur noch einen Gutschein für ihren Shop ausstellen
Und der Versand würde extra nochmal 15 € kosten
Ende der Geschichte ich bleibe auf die 203,84 € sitzen.
SCAM
I bought a trouser from them, which didn't fit me well. They do not refund customers. They disappeared and never answer emails. It's scam.
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