After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... もっと見る
企業が回答しました
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
企業が回答しました
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... もっと見る
企業が回答しました
企業情報
Alensa について
当該企業による記述
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
連絡先
Regus Mussafah - Alensa.ae Level 1, B1 Cubes Park ICT Mussafah, PO Box 35536, Abu Dhabi, アラブ首長国連邦
- info@alensa.ae
- alensa.ae
3.9
ほぼ満足
108件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Alensa からの回答
Hi Huda,
Thank you for the nice review! We put in the work to keep you and all of our clients happy. We hope to see you again.
I will shop again from the site
My experience with you is not the first time, and it is indeed an excellent experience, but I hope that we, the Emirates website, will obtain a discount code, as on the Alensa websites for other countries.
2023年10月10日
Alensa からの回答
Dear customer,
Thank you for your feedback. We continue to develop our company to be attractive to our customers. We hope to see you again soon.
It is safe and good not taken so long…
It is safe and good not taken so long to bring everything clean
2023年10月4日
Alensa からの回答
Dear customer,
Thank you for your feedback.
counterfeit and made in China
I ordered a pair of Police sunglasses through Alensa.ae website. Unfortunately, upon receiving the sunglasses, I discovered that they are counterfeit and made in China. Don't waste your time and money for this website . I requested for return no response from agent.
2023年5月25日
自発的なレビュー
Alensa からの回答
Hello,
We are sorry that you suspect us of acting dishonestly. Please note that we only sells glasses that are from the original branded manufacturers.
However if you do not want the sunglasses you buy, start the return process and we will refund you.
Misleading and overpriced e-commerce site.
This company makes it appear you are ordering locally but ships internationally from Czech Republic. This means you will be charged tax and customs shipping duties which makes it more expensive than buying locally. They do not mention this on their website at all. Do not order from these guys. I ended up paying more than i would have from a local brick and mortar shop.
A scam in the end.
2023年1月12日
自発的なレビュー
Alensa からの回答
Dear Customer,
We apologize for any confusion or misunderstandings regarding taxes on your order.
UAE government policy to randomly tax packages that has free delivery from outside the UAE. This is stated on our website when selecting Aramex as a delivery company to the UAE. Tax is being charged on Aramex by the UAE and in turn Aramex is unfortunately charging yourself.
As per the terms and conditions which you agreed upon before placing the order, it is the responsibility of the customer to pay for any extra fees that may be incurred during the delivery process. This information is also clearly stated on our website under the section "Shipping". We hope that you understand this information.
We apologize for any disappointment or frustration this may have caused. Please let us know if you have any further questions or concerns, and we will do our best to assist you.
Absolutely Brilliant - Highly, highly recommended
I hardly ever write review but I needed to take the time to write this one. My satisfaction from using Alensa for the last few weeks is 100%. Their delivery is *insane*!! My last box of lenses was ordered on Friday. Today is Monday and the package was delivered already. That's from central Europe to UAE.
Their website is very easy to use, and they have a huge range - glasses, sunglasses, contact lenses, solutions. A great thing about the ordering process is that as you select an item, just to the right is displayed the actual expected shipping date - so if an item is not in stock you get information about when it may be.
I had a glitch on one order, and contacted their support, who kindly adjusted my order and credited the adjustment - quick and easy.
Honestly, this company deserves to be super successful because they have totally 100% nailed customer service. Give them a try.
PS. This is a totally genuine review. RW
2022年7月18日
自発的なレビュー
Alensa からの回答
Dear customer,
Thank you for your feedback.
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