Alieexpress レビュー 278

Bought a Blue Light Screen Filter and received it in very damaged condition. The vendor, i-Technology Life, claimed damage was from violent shipping, but the type and amount of damage and the condition of the shippers package proved this false. Opened a dispute and accepted Ali Express proposal for a refund ($47.86). i-technology repeated violent shipping as cause of damage, offered a $3.96 discount, wanted dispute cancelled. I informed i-technology returning the product by registered courier to shippers warehouse address ($28.52), no response. Received email one month later from Ali Express stating, "Dispute Concluded, Seller agreed to your proposal," but the seller insisted I return the item to China at twice the purchase price at my expense. Despite evidence the product was shipped damaged, Ali Express backed this up as a condition of the refund, which makes Ali Express Refund Policy a fraud. I would avoid both itechnology Life and Ali Express. If you do buy from Ali Express buy small items under $20 and pay for them using PayPal. BE WARNED!

Up until last week I had no issues with them. However the last items I ordered were sent by a completely untrustworthy delivery company (Paack) whose driver stole my parcels. He called me at 9:00pm on Friday to say he was at my office. Obviously the office was closed. The company doesn’t answer calls and has kept my package. If this had been Amazon I would be able to call and they would arrange the redelivery or refund. Ali Express? No chance. Zero buyer protection

Ho ordinato degli articoli su questo sito, alcuni sono arrivati dopo 2 mesi, altri mai arrivati. Non sono stata rimborsata, nonostante abbia reclamato attraverso email(unico modo per contattarli). Non lo consiglio

aliexpress was always bad, but at least in 2018 I received my goods after 3 months.
Now the customer service and customer protection is a complete joke. Stay away from aliexpress! I never received my order, the seller won't reply to me and I lost the dispute. I wasted all my money. Aliexpress doesn't care about the customer. I was already sceptical with the website, but now I am 100% sure I will never ever again buy from this website ever again!

Buyer beware: Countless unscrupulous sellers.

Merchants benefit from use of your money for out of stock merchandise and IF you are lucky merchant cancels order one month later, while you are still awaiting shipment.

Other sellers misrepresent grossly merchandise features, send inferior products, and refuse to refund - not honoring money-back warranty. I had to spend valuable time, produce documentation, and appeal my case with PayPal which fortunately ruled in my favor - a totally unnecessary, not so easy process.

WHEN REVIEWERS REPORT FALSELY CREATED TRACKING HISTORIES, BELIEVE THEM.

In one of my experiences, I had placed an order on April 16th. "Tracking" indicated item arrived in the United States May 2nd and was in customs. No progress until June 3, when I decided to file a claim with AliExpress. Then, suddenly, "tracking" showed "Delivered" on June 3 - falsely, of course. Seller claimed merchandise was delivered, denied refund.
I had to remain in suspense for weeks, per AliExpress policy, before they would "step in" in mid July. Miraculously, merchandise arrived on June 16th, shipped from a drop-off facility in California. Item not as described and defective.
I have reasons to suspect seller decided to act on June 3 after I filed claim. Their mystical tracking history still showed June 3 as delivery date.
How they manage to produce such fake tracking histories, beats me.

COMMUNICATION WITH ALIEXPRESS IS USELESS as you cannot escape dealing entirely with a robot issuing confusing canned answers when you attempt to chat - chat with a human is non existent.

Their alleged 75-day money back warranty is a farse.

Do not be fooled by low prices.
AVOID! AVOID!

AliExpress is owned by Alibaba.

Update: Almost one year after the payment company ruled in my favor and after ignoring payment company's initial communication, they decided to appeal the decision.
Payment company of course rejected their appeal.

No guarantee that you will receive goods. All at your own risk.
Bought smart watch + robust phone no. 2 from Cubot. Decent brand.
Sent October 10, now is March 13 .. the order is locked and closed. No chance to discuss. Cubot means - you have received the order. Local post believes it is in Europe ..
FIVE MONTHS! No chance of refund.

I paid, they confirmed the order, they hold my money for 2 weeks, now they cancelled the order. Now another minimum 2 weeks to get my money back. No customer service, no reason why they cancelled.
What was my expectations from a Chinese website?! :))

warning, aliexpess along with the sellers are all scammers and you will not find your right in case you have a dispute. you will suffer unimaginably and you will never find your right. at least do not buy products that cost a lot because they will just steal them politely and beautifully like regular scammers. I made the mistake and bought a sex doll from the AliExpress AYIYUN Sex-Official Store and gave about 550 euros, I immediately realized the seller that he is a scammer because he asked for but also money for delivery while I had asked everything and for everything this scammer kept delivering it in reality nothing had started but unfortunately I had given the 550 euros by bank. when the product came I found over time that it is very poor quality. after I opened a process with aliexpress (dispute) they say it and of course they do not give you a choice they do what they want it was decided by aliexpress that the doll is really of poor quality and to return it and get all the money back .. here we laugh and cry because while I insisted and he had sent it to me from a Czech warehouse, they want me to send it to China !!!!!! ???? that they have seen someone return a product to another country from where you got it and in fact from Europe China ???. for those who know an object of 50 kilos to be sent from Greece to China costs over 500 euros so theoretically they know in advance that I can not do that and of course we are stealing my money. after thousands of messages on aliexpress and message center that everyone assures you that a solution will be found to be sure that they will deceive you all together as a mafia. these chinese are big mafia all over group alibaba. aliexpress and together, give your money somewhere else and do not lose everything like me. you will see a lot of bad and bad reviews in do not pay any attention to good is scam, that was my mistake I had to believe only the people who lost their money from aliexpress and their scam sellers. I hope I helped you not to lose your patience and your money.

I do not recommend the company due to unscrupulous traders. more times it happened to me that the goods were not delivered to me due to the carriers, I tried to solve it with traders, without success, or I had several times problems with the quality of the product, I also tried to solve it with traders, most of them in general for news did not respond, and when I opened the dispute, all the traders rejected my dispute. traders are unserious, I do not want to solve complaints, problems and functionality. just when you don't buy, they send you coupons at any time, they print messages, but when you have a problem with the product, I ignore you. The Chinese are far behind the nation, the unserious, they are producing waste and smirks, they are not hungry for the environment. if you do not want to have problems with the goods, I do not recommend shopping through them. very little when I was satisfied with the product. and aliexpress should ever help you win the dispute. they are finished with me, I will not buy their products anymore. when they go against each other, they don't realize this, it's their problem.

j ai acheté des chaussures sur le site "Our green party store" au mois de septembre 2021, je les aie renvoyé celles ci étant des contrefaçons . Apres de multiples messages au vendeur pour obtenir un remboursement celui ci feint ne pas comprendre ou bien ne pas avoir reçu mon retour .Jai également tenté de résoudre le problème avec le service ali express qui n est pas simple et contraignant pour au final ne rien obtenir ,je déconseille fortement ce site d arnaque!!!!!!!!

This review culminates my terrible experiences with AliExpress and their sellers. My order (8138762231916650) of a metal Captain America shield collectable through the seller JTB Models was the worst of them all since I lost $240 and more than three months (and counting) of my time trying to get my money back because of a fake delivery. This seller gave me a fake tracking number to satisfy AliExpress' shipping deadline. When I got worried many months later, they gave me another fake tracking number to make me think it was arriving. AliExpress will not support me in a refund for being a victim of a scam.

Here's the major problems with this company:

1) Wherareas places such as Amazon place great emphasis on timely delivery, AliExpress allows their sellers 75 days to deliver the item plus 15 more days to file a dispute. In this time frame, you will find out that you have likely surpassed your deadlines for AliExpress disputes, giving seller feedback and most importantly, the 90 day mark is the last day for a credit card dispute. On top of that, do you really even need your item of you are going to be waiting more than 3 months for it?

2) If you do start a dispute in time, you absolutely need to make sure that you never ever close that dispute. You should never ever accept the seller's proposals. Let AliExpress step in to give you a refund. If you don't, the dispute closes and you will never ever be able to reopen or appeal that dispute. The seller is then able to take your money and run. After that, the seller will ghost you.

3) In the many months you'll likely  spend waiting for your item, you'll find out most of the time, it's of inferior quality. You are paying junk prices for actual junk. Very rarely have I received a product where I am saying, "Damn, I just saved a lot of money for the same product I could have gotten at home." The vast majority of reviews are bought and/or are fake.

As you can see how both the seller and AliExpress facilitate making victims of fraud everyday. I've been using AliExpress long enough to know that they do not have your back. It's only a matter of time when you will get scammed - when that happens, AliExpress tends to favour the seller by either making you wait even longer for your item, or downright rejecting your request for a refund. Moreover, they make it so you cannot talk to a live agent. There is no email or phone number to contact. Sometimes, you can reach a live agent through the chat, but those agents will send you lofty promises, only for you to later receive an email stating your request for a refund is rejected. All I have asked for is fairness. I didn't get my item, so a refund of the price I paid would be great. What irks me is that AliExpress will not use fairness and reasonable judgement. Instead, they'd rather lose a customer.

Note that I am on my fifth dispute in a few months. Many sellers use the tactic where they will input a fake tracking number into AliExpress to meet the guaranteed shipping deadline, but in reality your items are never sent. The ones that do have tracking numbers which have frequent status updates and will get to you a about two weeks to a month. When you order enough, you'll know exactly which sellers shipped your items, and which ones are fraudsters. When you get this feeling, file a dispute right away and just keep it open until AliExpress steps on and issues you a refund. If that fails, go through your credit card company ASAP well before the 90 day mark.

Save yourself the grief, and just buy your products throught Amazon or a real store. It's usually only a few dollars more, and you are protected from scams. Moreover, you get exactly the product you want right away.

It truly sucks becuase there are genuine sellers on AliExpress, but they promote fraud by letting these sellers thrive. It would be better if they took a hard stance on sellers by giving them one month to get those items out and absolutely gaurantee refund so buyers know the platform is on their side if they don't get their goods.

AliExpress: fake sellers, fake products, fake promises.

we fear that sellers are correct but a tip is to leave your opinion long after having tested your product Personally I appealed for a product, I was offered to reimburse it against the return, but never gave the contact details for this referral and now I am no longer answered. Aliexpress considers the dispute to be closed

I have bought over 60 items from this site,,, but on three occasions I have had cause to complain because items sent were substandard, fake and simply poor. On these three occasions AliExpress ruled that I would receive my money back,, this has never happened. I have also had occasions where items simply never arrived. This is a real shame as there are some great sellers on there. However, AliExpress really needs to step up their customer service which they offer, but you can never ever contact. My advise is avoid until they sort themselves out, remove the bad sellers and in the meantime shop where you can at least speak to someone if you have a problem .

My orders closed by system reason security. My account 10 year old!
Bad!

An assortment of models and brands that meet my needs, and I buy not only clothes, but also interior items and gifts

I've had some issues over the few years I've bought things, but this last time was a complete nightmare. I ordered 11 items from 5 different "stores" and all these were shipped together in one "package" which was marked by the post office as delivered, but I never saw the package whatsoever.

When I went for customer service I had to open a lengthy "dispute" process for every item individually regardless of whether they were from the same order or the same store. Worse yet they made me file a missing package claim with the post office (which demanded more effort than the disputes did and didn't help). So after 5 hours of hassle, the sellers all denied these disputes, completely ignoring what I had wrote and told me that the tracking specified the item was delivered. I then rejected their $0 refund offer, only to wait a few more days to have AliExpress give a final ruling that was identical and denied all refund requests.

What a complete nightmare. All my money and time given away just to get a headache and empty promises from start to end. I'll never put myself through this again.

I had been using Aliexpress for a long time I didn't have a problem at first, and then the problems started I was paying for things I never received when you tell them Aliexpress take the suppliers side and you are left out of pocket, I will NEVER use them again, while there are some really good Companies on Aliexpress it only takes a few to ruin it for others

I am a first time purchaser at Ali Express. I thought this was a similar platform like ebay as it said that buyers are protected.

Well my first purchase for a mobile phone went down like a lead baloon. My bad luck I picked a fraudulent seller who sent me a fake tracking number, a fake invoice and fake order confirmation. I have paid just in excess of £60 for goods that do not exist. The seller has stopped communicating and the sellers shop is empty.

If you do purchase from this platform just like ebay check the sellers credentials. A crook will be new on the platform offering cheap products to entice you in. They won't have many past sales or feedback. I just happened to forget to check

I have reported it to Ali express via a chat. Who knows if I will get my money back