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Allergy Test レビュヌ 808

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち4の評䟡

Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results

5぀星のうち5の評䟡

Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... もっず芋る

5぀星のうち4の評䟡

Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.

䌁業が回答したした

5぀星のうち5の評䟡

I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... もっず芋る

䌁業が回答したした

䌁業情報

  1. アレルギヌ専門医

Allergy Test に぀いお

圓該䌁業による蚘述


America's Number 1 Allergy & Intolerance Company

Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.

Our values and our mission

Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.

For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.

Why us?

Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.

Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health Tests

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4.2

ほが満足

TrustScore 5段階評䟡の4

808件のレビュヌ

5぀星
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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち4の評䟡

Cameron was great at outlining what


Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.

2025幎10月5日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Lara,

Thank you for your feedback. We’re delighted to hear that Cameron was great at explaining the test process and providing clear guidance. We also appreciate your suggestion regarding the instructions feedback like yours helps us identify where we can improve clarity for our customers. We’ll be sure to pass along both your kind words and your helpful comments to our team.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

Thx to Terry for the info he provided

Thx to Terry for the info he provided. It put me at ease and I'll wait patiently for any update. So far so good.

2025幎10月3日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Phil,

Thank you for your feedback. We’re so pleased to hear that Terry was able to provide the information you needed and put your mind at ease. We appreciate your patience while you await further updates and are glad to know your experience has been positive so far.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

Emily gave me all of the information I


Emily gave me all of the information I needed!! She was very informative and kind in letting me know how the shipping process works.

2025幎10月2日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Mia,

Thank you for your feedback. We’re delighted to hear that Emily was so informative and kind while explaining how the shipping process works. We’ll be sure to pass along your kind words to her.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

I had not heard anything yet

I had not heard anything from the company at all. Shawn checked into it and said that it hasn't arrived in the UK yet. I let him know that the "track your test" on the website wasn't even showing that they were waiting for my submission. He sent me a copy of the database to let me know that I WAS in the system.

2025幎10月2日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Gail,

Thank you for your feedback. We’re sorry for any concern caused by the lack of updates, but we’re glad to hear that Shawn was able to investigate, confirm your submission was in the system, and provide you with reassurance. We’ll be sure to pass along your kind words to him, and we appreciate your patience while your test makes its way to the UK.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

Cameron was awesome

I need help with my previous order made in 2021 and Cameron helped me locate my order quickly and professionally. REally satisfied with the positive experience.

2025幎9月30日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Randy,

Thank you for your feedback. We’re delighted to hear that Cameron was able to quickly and professionally help you locate your previous order from 2021. It’s wonderful to know you had such a positive experience, and we’ll be sure to share your kind words with him.

Customer Service Team,

Allergy Test,

5぀星のうち5の評䟡

Easy Chat Experience

Cameron was quick in responses with my questions. He made 'chat with a representative' very easy and comfortable.

2025幎9月27日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Katelynn,

Thank you for your feedback. We’re so pleased to hear that Cameron responded quickly to your questions and made the live chat experience easy and comfortable for you. We’ll be sure to pass along your kind words to him.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

I couldn't send my sample to the US due


I couldn't send my sample to the US due to the new Regulations. So I asked about what to do and they gave me the direct address for the UK lab
Thanks Terry!

2025幎9月25日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Nathaneal,

Thank you for your feedback. We’re glad to hear that Terry was able to provide you with the correct UK lab address and help you navigate the new regulations around sending your sample. We’ll be sure to share your kind words with him.

Customer Service Team,

Allergy Test.

5぀星のうち5の評䟡

Had a few questions about test

Had a few questions about test. So used the live chat function.
Had a response from Emily who helped answer my question and was very helpful. Great service

2025幎9月23日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

HI Jolene,

Thank you for your feedback. We’re delighted to hear that Emily was able to assist you through live chat, answer your questions, and provide such helpful service. We’ll be sure to share your kind words with her.

Customer Service Team,

Allergy Test.

5぀星のうち4の評䟡

Resolution

I was unsure of my submission after purchasing a allergen test for food sensitivity because I lost my email.... I wasn't sure what was happening after a month not receiving any test kit.. However, my caring customer service agent Cameron assisted me in tracking down my submission information and I was guided in the right direction, which helped my perfectly resolve my situation! Thanks Cameron!

2025幎9月17日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Thank you for your review! We’re so pleased to hear that Cameron was able to help you track down your submission information and guide you through the process, resolving your situation perfectly. We’ll make sure to pass on your thanks!

Kind regards,
Customer service team

5぀星のうち5の評䟡

Jordan has been really helpful

Jordan has been really helpful. She was friendly and quick in answering my query. As I wasn’t sure where my sample was. Great experience and will be early awaiting my results.

2025幎9月15日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Thank you for sharing your experience! We’re delighted to hear that Jordan was friendly, quick, and helpful in addressing your query. We hope you receive your results soon and that they provide the insights you’re looking for.

Kind regards,
Customer service team

5぀星のうち4の評䟡

Jordan was extremely helpful on


Jordan was extremely helpful on explaining to me how the samples worked and what to do for sending them back to be tested. I was eagerly awaiting a kit to be sent out as I hadn’t read through the procedure fully, but as soon as I looked for guidance Jordan had be sorted within minutes. Thanks again Jordan

2025幎9月15日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Thank you for your review! We’re thrilled to hear that Jordan was able to quickly guide you through the sample process and make everything clear. We’re glad your query was resolved so efficiently!

Kind regards,
Customer service team

5぀星のうち5の評䟡

Casey super helpful via chat

Casey via chat was super helpful and efficient in answering my questions. And fast too! AI fast. Whether real or AI, Casey was amazing!

2025幎9月10日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Lynne,

Thank you for your kind feedback. We’re delighted to hear that Casey was able to assist you so quickly and efficiently, and that you had such a positive experience. We’ll be sure to share your appreciation with her.

Customer Service Team,

Allergy Test.

5぀星のうち4の評䟡

Customer Service is prompt and helpful

Cameron was helpful in pointing out that there was an online component that was not too clear to me. It would have helped if you sent a follow up email to purchasers if they haven't returned the test within a month of purchase. Lucky for you the customer service was excellent. 24/7 is bang on as well!

2025幎9月10日
自発的なレビュヌ
Allergy Test ロゎ

Allergy Test からの回答

Hi Gillian,

Thank you for your feedback. We’re pleased to hear that Cameron was able to provide clarity around the online component and that you found our customer service excellent and responsive. We also appreciate your suggestion regarding a follow-up email for unreturned tests — feedback like this helps us improve our service. We’ll be sure to share your kind words with Cameron.

Customer Service Team,

Allergy Test.

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