Allergy Test レビュー 808

Allergy Test からの回答

2024年12月23日

Thank you for bringing this to our attention. We are truly sorry to hear about your experience and for any frustration caused. Unfortunately, we cannot see your sample arriving in the lab, which may be contributing to the delay. We would happily send out another kit straight away and deeply apologise for the inconvenience.

Additionally, we’ve noted the issues with logging into the app and viewing your results, and we will investigate this further. I’ve already asked my team to reach out via email to you to resolve these concerns immediately.

We value your trust and are committed to making this right. Please know that your satisfaction is our top priority, and we’re here to support you throughout this process.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月23日

Hi Sarah,

Thank you for your wonderful review! We’re delighted to hear that Emily was able to help you access your account and provide a new copy of your results. It’s fantastic to know you’ve consistently had great experiences with our customer service. If you ever need assistance again, don’t hesitate to reach out—we’re always here for you! 😊

Thanks,
Usman
Allergy Test

Allergy Test からの回答

2024年12月23日

Thank you for your lovely review! We’re thrilled to hear that Jessie was able to confirm your tests’ arrival and get your results to you—it’s wonderful to know it made your year! 😊 We’ll be sure to pass along your kind words to Jessie. If you ever need anything else, you can always get in touch with us via our 24/7 Live Chat service—we’re here to help anytime!

Kind Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Hi Breda,

Thank you for your review, and we’re sorry for any confusion. It seems that you purchased our Sensitivity Test Plus, which is a digital option. The email you received contains a link to complete and download your digital test submission form.

You can simply print the barcode form and return it with your hair sample. All the instructions for how to take, package, and where to send your sample are included in the form.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to our 24/7 LiveChat team, and we’d be happy to help!

Best Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Hi Craig,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. After investigating, it seems your sample did not reach the lab. While we do our best to ensure a smooth process, we unfortunately cannot control postal delays that may impact delivery times. We sincerely apologise for the inconvenience this has caused.

To resolve this, please send us a replacement sample, and we’ll prioritise processing once your new sample is received. If you have any questions or need further assistance, our 24/7 LiveChat team is here to help.

Thank you for your patience as we work to make this right.

Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Thank you for your review! We’re so glad to hear that Shaun was helpful when you reached out via live chat. Providing excellent support is our priority, and it’s great to know we met your expectations.

If you need any further assistance, don’t hesitate to contact us again! 😊

Best Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Thank you for your wonderful review! We’re delighted to hear you found our service great and appreciate your kind words.

If you ever have any questions or need further assistance, our 24/7 LiveChat team is always here to help. We look forward to supporting you again in the future! 😊

Best Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月19日

Thank you for sharing your feedback, and we’re sorry for any confusion or dissatisfaction caused. The purchase you made was for our digital download option, which means no physical kit is sent as the service is delivered online.

We strive to provide clear information about our products, and we regret if this wasn’t fully understood. For further assistance or to discuss a resolution, we encourage you to contact our 24/7 Livechat team, who will be happy to help.

We value your input and are always working to improve our services and communication.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Thank you for your feedback! We’re delighted to hear that Terry was able to assist you effectively with your request. Providing helpful and efficient support is always our goal, and it’s great to know we met your expectations.

If there’s anything else we can do to make your experience a 5-star one, please don’t hesitate to let us know. 😊

Kind Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月19日

Hi Lucy,

We’re sorry to hear about your experience and understand how frustrating this must be. Unfortunately, we’ve been unable to locate your order details based on the information provided in your review. To resolve this for you as quickly as possible, we kindly ask that you reach out to our 24/7 Live Chat team with your order number. They’ll be able to investigate the issue immediately and provide you with the necessary assistance regarding your order or a potential resolution.

We’re committed to ensuring all our customers receive their orders and will work to resolve this matter promptly.

Thank you for your patience, and we hope to hear from you soon.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月19日

Thank you for your review, and I sincerely apologise for any frustration caused by the delay. We have followed up with the lab and can confirm that your sample has not yet arrived. Once the lab receives your sample, you will receive a confirmation email, and your results will be processed promptly.

We also understand your concern about not receiving a response to your emails. Please ensure you’re contacting us at the correct address or, for quicker assistance, reach out to our 24/7 Live Chat team .

We truly appreciate your patience and understanding while we work to resolve this issue. If you need any further updates or assistance, please don’t hesitate to contact us.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月20日

Hi,

Thank you for your fantastic review! We’re thrilled to hear that Kai provided such friendly and helpful support. It’s great to know they quickly clarified the situation and ensured you received the digital submission via email.

We’re here to make the process as smooth as possible, and it’s wonderful to hear you’re happy with our customer service. If you have any further questions or need assistance, don’t hesitate to reach out. 😊

Regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月18日

Thank you for your feedback, and I’m truly sorry to hear about your experience. I have thoroughly investigated your concerns with our lab, and they have confirmed that all testing was performed correctly and to standard.

We understand that it can be frustrating to receive results that don’t align with your personal experiences. If you would like further clarification or wish to discuss your results in more detail, please don’t hesitate to reach out to our LiveChat team with your order details. We’re here to assist and ensure you have a positive experience moving forward.

Thank you again for sharing your thoughts, and we appreciate your understanding.

Usman
Allergy Test

Allergy Test からの回答

2024年12月16日

Hello Mette,

Thank you for your feedback! I’m glad to hear that the instructions were clear and easy to follow, and that you received your results quickly. It’s great to know the process was smooth for you. If you have any further questions, we’re here to help!

Many Thanks,

Brian

Allergy Test

Allergy Test からの回答

2024年12月16日

Hi Damien,

Thank you for sharing your experience! I’m delighted to hear that Kai provided excellent service and resolved your issue quickly. Your gratitude is much appreciated, and I’ll make sure to pass along your kind words. If you need any further assistance, don’t hesitate to reach out!

Many Thanks,

Brian

Allergy Test

Allergy Test からの回答

2024年12月16日

Hello,

Thank you for your feedback! I’m glad to hear that Emily was quick, responsive, and able to resolve your issue so efficiently.

Many Thanks,

Brian

Allergy Test

Allergy Test からの回答

2024年12月12日

Thank you for bringing this to our attention, and we’re sorry to hear that our emails are being directed to your junk folder. Unfortunately, this can sometimes happen due to email filtering systems, but we recommend marking our email address as “Not Spam” or adding it to your contacts to help resolve the issue.

While we don’t have control over Google’s filtering settings, we continuously strive to ensure our emails are delivered properly. If you have further concerns or need assistance, please don’t hesitate to contact us via Livechat or at info@allergytest.com.

We appreciate your understanding and are here to help!

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月12日

Thank you for your feedback, and we’re glad to hear you found the purchase and test process simple and easy.

We’re sorry for the delay in providing your results and understand how frustrating this can be. Typically, results are sent within 3-5 days, but we’d be happy to check on the status for you. Please contact us via our Livechat team or email us at info@AllergyTest.com, and we’ll prioritise resolving this for you.

Your experience matters to us, and we appreciate your patience as we work to improve our service.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月12日

Thank you for sharing your experience with us. We sincerely apologise for the delays and frustrations you’ve encountered during this process, and we deeply regret any discomfort caused by the lack of clarity or timely updates.

We want to reassure you that our team did reach out to keep you informed, and your results were sent to you on the 27th of November. If you have not been able to locate them, please check your email’s spam or junk folder, as sometimes emails can be filtered incorrectly. Alternatively, feel free to contact us, and we’d be happy to resend your results.

Regarding the delay in receiving your kit and the processing time for your sample, we understand how this has been frustrating. While shipping samples to the UK allows us to utilise specialised equipment for accurate testing, we want to highlight that this process is clearly stated on our website for transparency. That said, we regret if this information was missed prior to your purchase, and we will continue to improve how we communicate these details to our customers.

The machine issue you mentioned was an unexpected technical difficulty, and while we worked to resolve it quickly, we acknowledge that more frequent updates could have helped alleviate your concerns.

We also regret that our promotional emails came at a time when you felt dissatisfied with our service. Your feedback is invaluable, and we will review our communication strategy to ensure it is better aligned with our customers’ expectations.

We truly appreciate your patience and the opportunity to improve based on your feedback. Please don’t hesitate to reach out to our team directly if there’s anything further we can do to assist.

Best regards,
Usman
Allergy Test

Allergy Test からの回答

2024年12月10日

Hi,

Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.

If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.

Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.

Best regards,
Usman
Allergy Test