Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
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レビュアーのコメントを見てみましょう
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... もっと見る
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
企業が回答しました
I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... もっと見る
企業が回答しました
企業情報
Allergy Test について
当該企業による記述
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health Tests連絡先
870 N. Miramar Avenue, 32903, 米国
- info@allergytest.co
- allergytest.co
4.2
ほぼ満足
808件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very grateful customer
This is the second test I have requested, the first being in 2022, with helpful response.
Angel was amazing in helping me today. I called to see what happened... I paid for the test but did not receive a link... in checking I probably did receive it but failed to understand it properly. She was extremely patient with me as it took 15 minutes for us to get me on the right path.
Thanks .. A very grateful customer.
2025年4月15日
自発的なレビュー
Allergy Test からの回答
Thank you so much for your kind words and continued trust in our service—we truly appreciate it! We’re so glad to hear Angel was able to help you out and guide you through the process with patience and care. She’ll be thrilled to know she made such a positive impact.
If there’s anything else you need or if we can support you further, just let us know. We’re always here to help.
Thanks again from all of us!
Warm regards,
Usman
Allergy Test
Casey in live chat was great at letting…
Casey in live chat was great at letting me know that it was a digital download form when I asked where my kit was. Happy with the service.
2025年4月15日
自発的なレビュー
Allergy Test からの回答
Thank you so much for your kind words! We’re really glad to hear that Casey was able to assist you and clarify things quickly. We’ll be sure to pass on your feedback—she’ll be thrilled to know she made a difference.
If there’s anything else we can help with, don’t hesitate to reach out. Thanks again for your support!
Best regards,
Usman
Allergy Test
They simply couldn’t deliver
They simply couldn’t deliver. Advised their blood tests has now ceased and offer hair testing instead. Have requested a refund. 3 weeks and counting.
2025年2月6日
Allergy Test からの回答
Hi,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration and appreciate you bringing this to our attention.
I will personally look into why your refund has not yet been processed and ensure this is addressed as a priority. As you mentioned, our blood testing service has now ceased, and I apologise that we weren’t able to deliver as originally planned.
While we do now offer hair testing as an alternative, I understand you have requested a refund, and I will follow up on this immediately to get it resolved for you.
Thank you for your patience, and again, I’m very sorry for the delay and inconvenience caused.
Kind regards,
Usman
Allergy Test
Allergy Test からの回答
Hi,
Thanks so much for your feedback! We’re really pleased to hear that Casey was helpful—she’s a valued member of our team, and I’ll be sure to pass on your kind words.
Let us know if you need anything else!
Best regards,
Usman
Allergy Test
Do not buy expecting to receive a kit
Do not buy expecting to receive a kit, even though all the advertising shows this is what you will get. You get a PDF and you have to print off all the labelling.
Their customer service was good at communicating this after I contacted them to ask where my kit was. I still have not completed the test, as I do not have the ability to print the required labels. So I have wasted my money, as no refund was offered when I advised that I thought I was purchasing a kit, and not a PDF file.
2025年2月8日
Allergy Test からの回答
Hi,
Thank you for your feedback, and I’m really sorry to hear about the confusion and frustration you’ve experienced.
To clarify, our website does offer the option to upgrade to a physical kit during the ordering process.
If you’d still like to receive the kit, I’d be more than happy to arrange that for you. We want to make sure you’re able to complete your test and get the full value from your purchase.
Thank you again for your comments, and please feel free to reach out if I can help further.
Kind Regards,
Usman
Allergy Test
Terrible
Terrible - I ordred blood tests for allergies - put my young children through pricking their finger and making it bleed to fill all the areas, something they were very concerned about doing. Only to be told via an email weeks later that the tests couldn't be done and would we like a hair test instead, no explanation of why. After enquiring why, they said they don't do blood tests anymore as the lab can't do it, however they do still sell the tests online.
2025年1月26日
Allergy Test からの回答
Hello Anna,
Very sorry on this occasion we were not able to meet your expectations and that your kids had to be put through the process.
However, do to unforeseen and unavoidable reasons, we had to discontinue blood testing. Though you might see the test on our site, you wouldn't have been able to make the order.
We would have offered another option to ensure your testing is done, as opposed to you not getting anything.
Thank you for your feedback, if you do decide to go forward with the testing, we hope to make a better impression.
Allergy Test,
Brian.
Online chat query
I needed to query my order and had an online chat with Shawn, who was very helpful
2025年4月7日
自発的なレビュー
Allergy Test からの回答
Hi Jo,
Thanks for your feedback! We're so glad Shawn was able to assist you quickly and clearly. Don't hesitate to reach out if you need anything else!
Allergy Test,
Brian.
No customer service. Can't talk to a human.
I tried to order two tests from allergytest but by mistake ordered three. My fault. Before I did anything to correct the mistake, I got an email from someone at healthystuff asking if I would prefer a couples test because that would save some money and offered to change the order and would send a link for the difference in price. I replied to the email and said sure, change it to a couples test. The email from healthystuff also said that I could cancel the order at allergytest. Interesting that they use several email addresses.
Well, after waiting for days to hear back about the link I was promised, I just went to allergytest and cancelled the three orders. I was hoping to hear back that the cancellation had taken place so I could order the couples test. Never heard back.
I then tried the "live chat" and was obviously talking to a computer, not a human. It asked me to explain the problem and I wrote out basically the same thing I am writing here. It replied that tests never expire and to just keep the extra one for use later. Not the info I was looking for. At that point the "live chat" was terminated and I couldn't send a rely.
So I still don't know if my credit card will be charged or not.
What a sleazy outfit!!
An update.
After I wrote the review I got a slew of emails from the company. It was confusing, but suffice it to say that everything got straightened out. Too bad I was ignored until I wrote a bad review but they did get back to me and all issues have been addresses satisfactorily.
2025年4月1日
自発的なレビュー
Allergy Test からの回答
Hi Jean,
We're really sorry to hear about your frustrating experience. That definitely doesn’t reflect the standard of service we aim to provide. Thank you for taking the time to share what happened — your feedback is incredibly important and will be passed along to the relevant team for review.
If you haven’t received confirmation of your cancellation or refund, we recommend reaching out again via email with your order details, and we’ll ensure a real team member follows up with you directly to sort this out properly.
Allergy Test,
Brian.
I didn’t receive the allergy test it…
I didn’t receive the allergy test it was ordered in January
So you can either send it or refund me money
2025年1月25日
Allergy Test からの回答
Hello Catherine,
Thank you for your feedback.
But you didn't order a kit, you ordered a digital submission. I can see that you completed the online submission form, you now need to send in your samples for processing.
Allergy Test,
Brian.
Was good to get more answers…
Was good to get more answers to help me in my journey to get well.
2025年1月28日
Allergy Test からの回答
Hello,
Thank you for your feedback! We're glad the results provided helpful insights for your wellness journey. Wishing you the best as you continue to improve your health!
Allergy Test.
Brian.
Was simple to undertake
2025年1月18日
Allergy Test からの回答
Hello Katherine,
Thank you for your feedback! We're glad you found the process simple and easy to complete. If you need any further assistance, we're here to help!
Allergy Test.
Brian.
Cameron was quick to answer my question…
Cameron was quick to answer my question and put my mind at easy. Thank you
2025年3月28日
自発的なレビュー
Allergy Test からの回答
Thank you for your lovely feedback! We’re glad Cameron could assist you and put your mind at ease. If you ever need further help, don’t hesitate to reach out! 😊
Usman
Allergy Test
I paid money & sent the test off but…
I paid money & sent the test off but got nothing
I was thinking it’s just a scam
2025年1月24日
Allergy Test からの回答
Hi,
We’re really sorry to hear you feel this way. We’d love to look into this for you and get it resolved. Could you please let us know when you sent off your hair sample? Alternatively, please reach out to our 24/7 live chat team or email us at info@allergytest.com, and we’ll investigate this as a priority.
Best regards,
Usman
Allergy Test
Not worth it
The whole process was not easy.
Trying to get blood from my fingers took around 2 hours trying to fill the dots. Only two lancets provided. Was quite painful to do. After two weeks not hearing anything I emailed the company. They advised me that the blood testing had been discontinued? No one reached out to me advising this. After multiple emails back and forth I finally recieved a full refund.
2025年1月14日
Allergy Test からの回答
Hi,
We’re really sorry to hear about your experience and the frustration it caused. We completely understand how difficult the process must have been for you. Our blood testing service was recently discontinued, and we sincerely apologise that you weren’t informed sooner.
We’re glad to hear your refund has now been processed, but if there’s anything else we can do to help or support you further, please don’t hesitate to reach out to our 24/7 live chat team or email us at info@allergytest.com.
Best regards,
Usman
Allergy Test
Shawn was great
Shawn was great. Answered all questions and resolved the issue straight away.
2025年3月20日
自発的なレビュー
Allergy Test からの回答
Thank you for your kind words! We’re so happy Shawn could help you so efficiently. If you have any more questions in the future, feel free to reach out. 😊
Usman
Allergy Test
I still haven’t received the tests
2025年1月17日
Allergy Test からの回答
Hi,
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.
If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.
Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.
Best regards,
Usman
Allergy Test
Didn't Deliver Service, No Refund Given
Didn't Deliver Service, Requested Refund and suddenly no more communication.
2025年1月17日
Allergy Test からの回答
Hi,
We’re very sorry to hear about your experience. I have now escalated this with our team, and they will be reaching out to you shortly to help resolve this matter.
If you’d like to follow up in the meantime, please don’t hesitate to contact our 24/7 live chat team or email us at info@sensitivitycheck.com, and we’ll make sure this is handled as a priority.
Best regards,
Usman
Allergy Test
Allergy Test からの回答
Thank you for your feedback! We’re so glad to hear that Angel was able to assist you. If you need any further help, don’t hesitate to reach out. 😊
Usman
Allergy Test
Great Price and Service
Great sale! And fast answers to my questions via their chat feature.
2025年3月15日
自発的なレビュー
Allergy Test からの回答
Thank you for your great feedback! We’re so happy to hear you had a smooth experience with the sale and that our chat support was quick and helpful. If you have any other questions in the future, don’t hesitate to reach out! 😊
Usman
Allergy Test
Positive experience, with helpful results.
Was initially hesitant knowing the results were sent offshore, and felt ‘scamming ’.
Was prepared to take the risk, & well worth it.
Positive experience 👍, just not positive results! 😔
2025年1月7日
Allergy Test からの回答
Thank you for sharing your experience! We’re glad to hear that you took the leap and had a positive overall experience, even though the results were not what you were hoping for. We understand that receiving unexpected results can be disappointing, but we’re here to support you in understanding them better. If you have any questions or need further clarification, feel free to reach out—we’re happy to assist! 😊
Usman
Allergy Test
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