All Wear London レビュー 1,895

All Wear London からの回答

2026年4月28日

Hi Fatima,

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the level of service we aim to provide.

We understand how frustrating it must be to feel like you’re not getting a response, especially when trying to resolve a return. We’d really like the opportunity to sort this out for you as quickly as possible.

Please could you contact us directly at support@allwearlondon.com with your order details, or send us a message via our social channels? If you’ve already tried, it’s possible your message hasn’t reached us, and we’ll make sure it’s picked up as a priority this time.

We’re here to help and will do everything we can to resolve your return promptly.

Kind regards,

All Wear London

All Wear London からの回答

2026年4月28日

Hi Stacy,

Thank you for taking the time to share your experience — we’re really sorry to hear about the issues with your chain and bracelet, and the lack of communication since returning your items. That’s not the service we aim to provide, and we completely understand your frustration.

If you’ve already returned the items and have tracking confirmation, we definitely want to get this resolved for you as quickly as possible. It’s possible that your emails haven’t come through to us, or there’s been a delay on our side, but either way, we’ll make this a priority.

Please could you resend your details, including your order number and return tracking information, to support@allwearlondon.com, or alternatively reach out via our social channels? If you can mention this review, we’ll ensure it’s picked up and handled urgently.

We appreciate your patience and the chance to put this right.

Kind regards,

All Wear London

All Wear London からの回答

2026年4月28日

Thank you for your feedback, Mr Selby. We’re sorry to hear that you feel dissatisfied with your experience.

To clarify the timeline, your original order was placed on 26 June 2025, and the item was first returned to us on 28 August 2025 showing signs of wear. On that occasion, although the item had been worn, we arranged a complimentary replacement for you as a gesture of goodwill and in line with our warranty policy.

Your replacement was then used for a further period and returned to us in March 2026, again showing wear. At this point, the order was outside of the original 6-month warranty period, and as outlined in our Lifetime Warranty terms, any additional replacement after the initial free replacement is subject to a 50% replacement fee.

These terms are clearly stated at the time of purchase and are applied consistently to all customers. The reduced replacement cost reflects the provision already made and allows us to continue offering support beyond the initial warranty period.

We understand that you no longer wish to proceed, but the discounted replacement option remains available should you change your mind.

If you would like to discuss this further, please contact us directly and we will be happy to assist.

All Wear London からの回答

2026年4月28日

Thank you for your review, Amy. We’re very sorry to hear about your experience and the frustration caused.

We have looked into your case and can confirm that your daughter’s chain was initially returned to us in January following the Christmas period, where it was repaired and sent back to you. We understand it then developed a further issue in February after additional wear.

We sincerely apologise if you have experienced delays in communication — this is not the level of service we aim to provide. If your emails have not been responded to, it’s possible they were not received correctly, and we’d like to resolve this for you as quickly as possible.

Please contact us again directly, and we will prioritise your case to ensure a suitable resolution is provided in line with our warranty policy.

We appreciate your patience and the opportunity to put this right.

All Wear London からの回答

2026年4月8日

Hi,

We’re really sorry to hear about this — this is not the experience we want any customer to have.

We take situations like this very seriously, and we’d like to urgently investigate what’s happened with your return. It’s certainly not our intention to leave any customer without communication or resolution.

Please can you contact us directly at support@allwearlondon.com with your order number and return details so we can locate your case and resolve this as quickly as possible.

We’re committed to putting this right for you.

All Wear London からの回答

2026年4月8日

Hi Su,

We’re really sorry to hear about your bracelet losing its colour — we completely understand how disappointing that is, especially within such a short time.

This isn’t the standard we aim for, and we also apologise for the lack of response to your emails — that’s not the experience we want any customer to have.

We’d really like to look into this for you and get it resolved. Please could you contact us again at support@allwearlondon.com with your order details (or check your spam/junk folder in case we’ve replied there)? We’ll make this a priority and review the best solution for you.

Thank you for bringing this to our attention — we’ll do our best to make this right.

All Wear London からの回答

2026年4月8日

Hi Kathleen,

We’re really sorry to hear this — especially as the order was a gift. We completely understand how frustrating and disappointing this must be.

This isn’t the level of service we aim to provide, and we sincerely apologise for the lack of clear updates and communication.

We’d like to urgently investigate this for you with the courier and get a resolution in place as quickly as possible. Please can you contact us at support@allwearlondon.com with your order number so we can locate your shipment and prioritise this case?

If your parcel is confirmed as lost, we will of course arrange a replacement or refund for you.

Thank you for your patience — we’ll make sure this is resolved.

All Wear London からの回答

2026年2月3日

Hi Louise,

We’re really sorry to see this review and for the frustration caused — we completely understand how disappointing this feels.

We have replied to your messages, however our emails are unfortunately bouncing back to us, which usually happens when an inbox is full or unable to receive new messages. Because of this, it’s very likely you’re not receiving our replies, rather than us not responding.

Just to clarify the warranty side as well: we do offer a lifetime warranty on gold-dipped items. This includes one free replacement within the first 6 months if there is a manufacturing issue. Outside of this period, re-dipping or replacement is offered at 50% of the item’s original value, which covers materials and labour — this is outlined in our warranty policy and is not charged unless the item is outside the free replacement window.

We genuinely want to get this resolved for you and would still be very happy to help. If possible, please try reaching out to us from an alternative email address or ensure your inbox has space so we can respond properly.

All Wear London

All Wear London からの回答

2026年1月15日

Thank you so much for taking the time to leave such a lovely review 🌟

We’re really pleased to hear you’re happy with how it looks and the quality — that means a lot to us. We truly appreciate the recommendation and your support. Enjoy wearing your piece! 👌✨

All Wear London からの回答

2026年1月15日

Thank you so much for the amazing 5-star review ⭐️

We’re really glad to hear you’re loving the bracelet and that the fit, weight, and overall value all hit the mark. It’s great to know delivery went smoothly too. Thank you for choosing us and for taking the time to share your experience — it truly means a lot 🙌

All Wear London からの回答

2026年1月15日

Thank you so much for your kind review ⭐️

We’re really pleased to hear you’re happy with both the jewellery and the service you received. Your support truly means a lot to us, and we hope you continue to enjoy your piece for a long time to come.

All Wear London からの回答

2026年1月15日

Thank you so much for your lovely feedback ⭐️

We’re really happy to hear you’re pleased with the quality and that your order arrived on time. It means a lot to us that you like the product and the brand — your support is truly appreciated. Enjoy your jewellery!