Alpha Warranty Services ロゎ
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Alpha Warranty Services レビュヌ 

840
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TrustScore 5段階評䟡の3.5

3.6

協䌚/組織
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5぀星のうち5の評䟡

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... もっず芋る

5぀星のうち5の評䟡

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... もっず芋る

5぀星のうち5の評䟡

Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covere... もっず芋る

5぀星のうち1の評䟡

Alpha Warranty Services contract bought though North Star Lexus in San Antonio Texas on a used 2019 Mecedes Benz GLS450 sucks. They do not offer the additional packages that cover most bullshit break... もっず芋る

䌁業が回答したした

䌁業情報

  1. 協䌚/組織

圓該䌁業による蚘述

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

840件のレビュヌ

5぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.6

すべおのレビュヌ

(840)

過去12か月のレビュヌ数: 118件

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5぀星のうち1の評䟡

Misleading and lies

Dealership upsold this Alpha Warranty Service for a used 2021 GMC Sierra. Did not explain this is a "PART SPECIFIC" warranty. All they said was it covers mechanical, electrical, and powertrain and I shouldnt have any issues with claims. Just had to take my truck in for a park selector switch because my truck leaves a message that says "SHIFT TO PARK" when it's parked and won't turn off for 15-30 minutes. This part I was quoted at $1200. Alpha said it's not listed in the contract. How in the heck would I know what a park selector switch is and why it would not be covered? My truck is basically draining it's battery and they are telling me too bad. What's the point of an extended warranty if it's supposed to make you feel safe, and then you get told you're not safe. This reminds me of the california fires going and insurance policies canceling they're policies. I will be sure to let everyone know in the future about this poor practice when buying a used vehicle.

2025幎1月10日
自発的なレビュヌ
Alpha Warranty Services ロゎ

Alpha Warranty Services からの回答

Dear Mr. Bowling,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing it can be when something unexpected arises with your vehicle, and you feel unsure about your service coverage.
After reviewing your contract and claim, we’ve confirmed that the part in question—the park selector switch—is covered under your Alpha Warranty Service plan. It is listed in the contract as a "neutral safety switch." Unfortunately, the terminology used by manufacturers and repair facilities can sometimes vary, which may have led to this misunderstanding. We completely understand how confusing this can be and regret that this information wasn’t made clearer earlier in the process.
To address this promptly, we’ve already contacted the adjuster handling your claim and instructed them to reach out to the repair shop to offer coverage for this repair. Our goal is to make things right and ensure your truck is repaired without further hassle.
Your feedback highlights an important opportunity for us to improve communication and clarity, both with our partners and directly with our customers. Please rest assured that we’re taking this seriously to enhance our processes and better support valued customers like you in the future.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team directly at 800-662-5519. We’re here to help and ensure your experience moving forward is a positive one.
Thank you for giving us the opportunity to make this right.

5぀星のうち1の評䟡

My son purchase a warranty from Alpha

My son purchase a warranty from Alpha. After 30K miles the cylinder head split a valve seat. Alpha didn't cover the warranty AND gave us a huge run around on paperwork, etc. They denied the claim as we didn't pay for oil changes as we do those ourselves in my family.

A complete waste of $2500. They are not a good company to do business with IMHO.

2024幎12月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent experience and coverage!

This was the first time I've had to use the warranty and was extremely happy with the experience! The mechanic had so many really nice things to say about the company. He was on hold for less than 2 minutes when he called in for the approval. By the time my vehicle was done, Alpha Warranty had already asked him where to send his payment. This is nothing like any of the experiences I've had with other companies.

2024幎12月9日
自発的なレビュヌ
5぀星のうち1の評䟡

Your approval process is terrible

Your approval process is terrible. The length of time it takes for you to approve a fix is lengthy. I have been waiting for my car for almost a month to be fixed by you guys and I keep getting the same crap it takes 24 to 48 hours for an adjuster to read a claim and each process takes 24 to 48 hours to review this is insane. I have had to take an Uber to and from work. I live 30 miles away one way I have not had my car since November 7. This company is horrible. and now I’m being told that my car will not get its part until next Thursday. That will mean you have had my car down for 30 days.

2024幎11月7日
自発的なレビュヌ
Alpha Warranty Services ロゎ

Alpha Warranty Services からの回答

Dear Michael, we appreciate your position. Being without your vehicle for long periods of time is frustrating. Would it be possible for you to provide some more information about your claim? With just your first name on your review, it makes it very difficult to pinpoint your situation in our system. We take these types of complaints very seriously and would like an opportunity to learn more about why this has taken as long as it has. Please call our Customer Service team at 800-662-5519 or provide your last name and claim number on this review.

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