Amber Electric レビュー 

Great communication from the team and prompt to act on the task.

Communication I find is always key and they kept me in the loop every step of the way until my request was resolved.

thank you to Nadia and the team.

Excellent customer service and comunication.

Impossible to contact the company and emails do not get a reply.
Computer system is not controllable therefore sends your solar to the grid at 0 cents even -1 cents at times.
Other times at high feed-in rates the computer system works fine but the overall system struggles to break even with the daily fees.
The idea is great but feed-in prices should be closer to the charged rates (not ambers fault) and their computer programs need to be set by the customer.

Very good customer service. Caha attended to my enquiry and gave a prompt reply. She showed concern and gave her best effort to satisfy the customer. Well done !

I am a relatively new user and still going through process to fully evaluate performance.
I found initially that you loaded the app and ‘smartshift’ pretty much under your own steam as there was very limited, if any phone communication available. However with a recent problem there has been quite acceptable email comms support.
I find the app a bit to detailed for my laymans requirement, with lots of information I do not need and some of which I am unsure still how to interpret.
I am still not feeling completely confident that the app is all that Amber would have you believe.
I have also found that an Amber system fault will not be notified so there is a need to regularly check manually that the app is doing its job.
Also be aware that smartshift control is not an instantaneous change as it seems there is a third party involved in the control process and switching control of operating parameter can have maybe 25 minute delays.
In short I think the smartshift operation is super complex and simplicity of operation for the end user is not quite up to scratch - not for the unititiated I would say.
As with the whole solar thing, if you are contemplating Amber as a supplier, make sure you do your homework thoroughly.

Just switched to Amber Electric moved from Origin . Had great service from the onboarding reps only been live for 10 days but so far so good. Very transparent info via the app would recommend to customers who have solar and battery setup.

I'm starting to think that Amber is more about enhancing the Wholesaler's Experience, Income & Usage ...
and not so much Enhancing it's Own Customer Base's Savings on Battery and Grid interaction!
Let me collect my supporting data.

It started with an email from Amber on 19/06/2026,
Titled: A new United Energy network tariff that rewards evening exports

Who else fell for it?

Anissa answered my questions promptly,professionally and was knowledgeable .

I think everybody should be with Amber. If you have batteries attached to your home its an absolute no brainer. Amber's app with SmartShiftt maximises your battery automatically. Also you are able to control your battery manually which is perfect when the wholesale feed in price spikes, I've a coupla hundred dollars this way. They should be called Awesome Amber because awesome is exactly what Amber is, 5*

Great to deal nothing is a problem for them

Great Company
Good Communications with customers
Competitive rates
Highly recommend Amber as your energy provider

I am absolutely in support of Amber and theirendeavours to revolutionise the electricity market to consumers.
The PV/Battery/EV/VPP/grid connect scheme that I am a part of is a recurring conversation I have with friends and colleagues who have themselves made electricity self-sufficiency decisions on the basis of my own experiences with Amber.
I am by no means a 'market-trader' but have found the ease of interactivity of the Amber App has enabled me to maximise the opportunities of real-time 'buy price' versus 'sell price' to achieve increased return on investment of the cost of my infrastructure.

Amber has Smartshift that ALWAYS gets it wrong. Several times it discharged my battery for no reason just before a spike. Considering changing back to a regular energy company to avoid the constant unneccessary automation that costs me money. I am forced to turn Smartshift off almost every day now just to avoid Amber doing the exact opposite of what is should do, and therefore costing me money.

My starting position was to think global and act local. So green energy was why I switched from the traditional providers. I didn't know too much about Amber, but their app is a game changer, the staff are friendly, understanding of issues and super fast in responding when I reached out. Not only do I pay less now, but I'm doing my bit to save the planet.

I switched to Amber a couple of years ago.
Initially I was not getting the full benefit because my solar panels where very small (about 300W effective power on a good day.) Around April last year I upgraded to a much bigger system (15kWp Solar with 20kWh battery). I have had a lot of issues with the upgrade but that was not the fault of Amber but the installers.
I have, gradually, been going through those problems resolving as I go. I think, I am good now !
Amber failed to bill me for eleven months, but when I raised the issue, the problem was corrected.
I had accumulated $4500 worth of credit, which, once the billing caught up, I got it as a refund to my bank account. I have now accumulated ~$500 of extra credit. When it goes over $1K, I will request another refund.
It has taken a while to get to this point, but it is a complex system and there was bound to be some issues.
I intend to add an EV car charger sometime in the next year. I will be self managing it, as I have with the rest of the system.
Amber offers the option to manage your system for you, but I have not gone down that path. For some people it may be the preferred option.

its not that its gone wrong but I have failed to meet my targets ( missed by a long shot) on my exported KWs using Smartshift.
My expectations were considerable more that what they realistically are.
System is 13.4 Kw solar linked to 32KW storage.

I run my all electric home and EV off my solar and battery and I’m still in credit thanks to Amber!
A little bit of common sense like load shifting (using appliances that have high power demands during the middle of the day) certainly helps a lot.

We are tertiary educated, geeky nerds who enjoy ideas and innovations that support carbon reductions and make the world a better place. We've spent tens of thousands of dollars and many many tens of hours looking at electrification of numerous residences and a commercial property. We're health care professionals not electrical engineers, nor accountants. We're not always looking at the best efficiency or return on investment. As a result we were delighted to add a 48kWh battery to our home in Newcastle,NSW adding to the 7kWh pv array, and selected Amber. We we're happy to wait 2 weeks to speak with the Amber representative rather than try and make sense of the January 2026 website Amber had available (it was poorly designed and contradictory, and failed to make explicit some pretty basic details) The consultant was terrific and easily answered the 15 minutes or so of questions and gave a sense of clarity and integrity. The sign up contracting and commissioning went well. No delays or failures apparent to us unchanging from Red Energy to Amber and giving control from Solar Edge app to Amber. We made decent $150 or so profit monthly profits in Jan - March. Beware, somewhere in that finest of fine print is that you can't take the money out every month, only once per quarter! However, what has really irritated me is that the app doesn't reliably function (to my standard, a reliable standard is less failures than 5x per month). There have been hours where the app reports receiving my instruction to buy or sell, indicates that it is ( by having a clock count up) but is failing to buy or sell. If this had been acknowledged by customer service help desk, I would be annoyed but modified. I haven't had any exorbitant being acknowledged, only my complaints minimised and obfuscation. To actually save money in May and June with Amber requires much more detailed monitoring daily for minutes repeatedly between 1630hrs and say 1930hrs than I can regularly undertake. We will explore alternative providers as we object to being treated like we had been by large power companies !

It’s great to find companies that are creating a better world and also very good with their customer service. I had an issue with my battery, it wasn’t discharging. I thought this was Smart Shift related and contacted the team. They immediately isolated the issue and turned off smart shift and provided the details of the battery company. The battery company then reset the back end, and everything is working fine again. It’s been a pleasure to engage with the team.

Just 2 weeks in i can see my battery working to save money.
Amber has a grate program that works
For the customer to make my setup better then I expected
Thank you Amber