American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... もっと見る
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American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... もっと見る
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... もっと見る
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We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... もっと見る
企業が回答しました
企業情報
American Alarm and Communications, Inc. - Arlington Headquarters について
当該企業による記述
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
連絡先
297 Broadway, 02474, Arlington, MA, 米国
- 781-641-2000
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Courteous and professional service
Courteous and professional service.
American alarm worked around our schedule to set up the appointment.
2023年7月19日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
We would not be able to grow and develop without feedback like yours, Joel. We are thrilled you had a great experience with us and hope to see you again soon.
-The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for making us aware of your concerns and speaking with Carl yesterday. We hope this has resolved any issues you had outstanding. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
We are remodeling on of our buildings
We are remodeling on of our buildings, and some hardware had to be moved around to accommodate these changes. The technician arrived as scheduled and made all the changes we asked.
He was very knowledgeable, and willing to help.
2023年5月31日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
-The American Alarm Team
It was easy to talk to the dispatcher…
It was easy to talk to the dispatcher and make an appointment with the service department. Everyone was kind and helpful and came to the house in a timely manner
2023年4月28日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Installation was done efficiently and…
Installation was done efficiently and cleanly. Subsequent problem, not related to new installation, was identified and fixed.
2023年4月27日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Prompt response to our problems and…
Prompt response to our problems and questions. Address issues in an intelligent, informed and capable manner.
2023年4月20日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your review! I’m so glad to hear that you enjoy our service. We’re always looking for ways to improve the customer experience, but it’s great to know that we are on the right track. Let us know if there is anything else we can do to make your next visit even better.
-The American Alarm Team
The technician who came to the house…
The technician who came to the house was extremely knowledgeable, thorough, and helpful.
2023年4月5日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thanks Robert. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you so much for your positive review! We appreciate it.
-The American Alarm Team
Exceptionally prompt service !
2023年3月3日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you so much for using us for your security provider. Please feel free to contact us again soon!
-The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
The American Alarm technician came to…
The American Alarm technician came to our home to install new smoke and CO detectors which were recently outdated. He was on time, knew the details of and how to check the system, correct any faults discovered. Simple stated, he was a professional and to his credit was instructive, explaining why he was doing what he was doing.
2023年3月1日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your review! I’m so glad to hear that you enjoy our service. We’re always looking for ways to improve the customer experience, but it’s great to know that we are on the right track! Let us know if there is anything else we can do to make your next visit even better.
-The American Alarm Team
1st Class Partnership
We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism and spirit of teamwork. We look forward to a long and successful partnership.
Best Regards,
Mark Gaunya
CEO
HighMark Provisions LLC
2023年3月6日
自発的なレビュー
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Marck, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
-The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
I can’t say I am entirely happy
My experience had some bumps not necessarily any bodies fault. The company has been responsive. I was getting a new alarm
Systems in 2 houses. The bumps were because of integration of the old and new system. It did take some time to fix the problems and there was some frustration However the company has made sincere efforts to rectify the issues I am
Confident that any other issues will be addressed
2023年2月9日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your honest comments. We apologize for your poor experience so far and hope to prove we can do better moving forward. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Great experience, very fair with me regarding pricing
Great experience, on time, in out and tested
Thank You
2023年1月27日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Maureen, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
-The American Alarm Team
Sales person was prompt and did a good…
Sales person was prompt and did a good job. Installation was neat and clean
2022年12月6日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for sharing your experience with us here at American Alarm! If there’s anything else you need, please feel free to contact us!
-The American Alarm Team
Great customer service by Greg Sacca
2022年12月9日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
-The American Alarm Team
Communications upgrade
Your expert visited my installation and recommended an upgrade to change communications from the traditional phone line to internet and cellular communications. The installation was done expeditiously and professionally.
2022年11月10日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
-The American Alarm Team
Jason..( tech) awesome.American Alarm…
Jason..( tech) awesome.American Alarm WAY, WAY overcharged!! $419/hour??? Very,very excessive...
Without previous notification about rates....extremely unprofessional..
Very upset..
2022年12月12日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for sharing your concerns. We apologize for the confusion. You were billed the wrong rates and your open invoices are being corrected. Please do not pay the invoice you have. You will be sent corrected versions. I hope this helps.
If there is anything else you need please let us know.
Sincerely – The American Alarm Team
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