AMOOV GROUP レビュー 202

I see this company has now ceased trading - I am not surprised as our experience was a disaster
We sent photographs and measurements of our acces and they confirmed the size of truck they would send that would be able to enter
On the pickup they sent a 40 tonne semi trailer and the driver could not enter our house. Amoov suggested we hire a small van to shuttle our belongings between our house and a place where the truck could park AT OUR COST !! so we politely declined
10 days later they still could not pick up our belongings, each day costing us in penalties for not moving out as the new buyers were waiting
Cost to us was mare than double the quoted price and belongings not moved
I am please they are no longer in business as they were unprofessional, rude and unpleasant

L'Amoov déménagement ne respecte pas le contrat signé avec le client ;
L’Amoov prend + d’1 an pour livrer le déménagement France-Brésil ;
L’Amoov modifie et rajoute des marchandises sur votre « liste de biens » sans votre accord ou vous consulter ;
L’Amoov cree à son grès des amendes à sa faveur. Enfin, plus jamais demander leurs services !

The compagny scammed a lot of people and then

Ce sont des arnaqueurs, ils ne nous ont jamais payés nos factures malgré de multiples relances

This company took my money and disappeared without even moving the container from the port. They didnt send me an insurance certificate and now they have gone bankrupt. DO NOT CONTACT THEM

This company provide a very bad service and do not comply with their quotation. I would not recommend them at all and remain surprised they are still on TrustPilot !
Note: The International Movers Association have recently removed them from their listing !!

🚨 Serious Warning to Consumers and Creditors 🚨
AMOOV FR has now been expelled from the Association of International Movers (AIM) and had further filed for dissolution while leaving many creditors (clients and partners) unpaid. There are clear indications of fraudulent practices and misconduct, in addition to the several ones previously noted by Amoov Customers (fraudulent claims, use of false identities by Amoov Staff members and misleading schemes). I strongly urge anyone impacted to join the “Amoov Victims” Facebook group, to lodge an official objection to the dissolution published on the BODACC as soon as possible, and to contact the Pontoise Prosecutor as well as the French DGCCRF. This situation should not go unchallenged and the Director (which name I am not able to mention here considering Trustpilot policy) shall be personaly investigated for, amongst others, appearing to be using dissolution to fraudulently escape its obligations to creditors. There are numerous unresolved and pending claims both in France and abroad and clear signs of fraudulent practices.
Do not delay — protect your rights.

A FUIR!!!!! ARNARQUEURS

Un cauchemar ! Mes affaires ont été prises il y a plus de 6 mois, aucune nouvelles depuis ! Impossible de avoir qui les as ni où elles sont. Déménagement effectué à Paris mi septembre... Avocat, plainte au Procureur de la République en cours mais aucune info!
Une escroquerie en bande organisée visiblement

CLOSED FOR BUSINESS!!! My stuff was to go from Brussels to Dubai. The movers came in September. Loaded everything no problem. Then I was invoiced with wrong amounts. When that was settled, I didn't hear anything for 3 months. This is my 3rd international move. Previous moves took at least 4 months. I wasn't worried until I realized I didn't get a Bill of Lading. Then I get an email from their ops that there was a delay in shipping my stuff due to technical difficulties and they would get back to me with a real update a week later. The following week I received an email that the company has filed bankruptcy in Hong Kong and is not doing any business. I have no idea what's going on with my stuff. Radio silence from them to my emails asking who has my stuff. I could have never foreseen this!

they are scammers (they dont even deserve a star) it starts well good communication, sign contract pay 40% and then no more communications. Good thing I knew where my things were and stayed in communication with the mover and was able to get my belonging back but will not get my money back as it looks like the company closed their doors and saw that when I tried to file a report on a french website.
Shame on them for doing that to all of us, honest people

This company provides false shipping dates, missed shipping date with no explanation, use logos for which they refuse to provide the certifications, hold your belongings hostage, refuse to pay subcontractors, stop communicating for weeks and force clients to seek legal recourse.
Untrustworthy

They are thieves who demanded more money after they knew they will file for bankruptcy.

My shipment is being held hostage in Saudi Arabia. Amoov has not paid the local delivery company. My shipment was loaded on the 22nd of April 2025. Arrived in Riyadh on the 27th of Oct. They ignored me for months and keep on relying with our team is doing their best. Just pay the fees like I did.
They charged extra 1000 euros for supposed early release port fees. And 300 odd extra for shipping cost.
And it has been 73 days since my goods have been in storage, because the local company wont release it until they get paid.
They are scammers. Avoid using them at all cost.

I have reported them to the fraud devision in France. Will report them in Saudi Arabia Bank fraud devision soon.

Je souhaite informer ceux qui lisent les commentaires qu Amoov a été banni de IAM (association international des déménageurs) car ce sont des arnaqueurs. Ils ne paient pas leurs prestataires et ceux ci ne peuvent livrer les affaires des clients. Ils volent l’acompte des clients et leurs affaires

Amoov vient juste d'être blacklisté des IAM !

IAM ALERT SYSTEM

Stay Informed, Stay Ahead, Stay Protected

Amoov Group Membership Cancelled

All members should be advised that Amoov Group's (Lille, France) membership in IAM was cancelled effective January 2, 2026.

As with all membership cancellations, IAM members with unpaid invoices related to this company may submit them for IAM's awareness via the lAM Issue Resolution System (IIRS) until May 2, 2026.

Merci à tous ceux qui ont fait part de leurs expériences négative ici, ça m'a permis sans trop de casse de rompre mon "contrat" avec eux et en tous cas de sauver mes biens.

Ça s'est passé naturellement de manière très compliquée et ils sont d'une extrême mauvaise fois et font tout pour voler le client et le faire cracher le plus possible. Au début c'est tout sucre tout miel et ensuite ce sont ce qu'on appelle de veritables chacals ou des ordures.

Mauvaise continuation à eux et bonne chance à tous ceux qui ont malheureusement des problèmes avec eux.

Ignoring debts and people
We did work for them for two of their clients over a year ago
We still haven't received payment for any of the work
They don't answer us, they don't pay us
I don't recommend moving a pencil from room to room with them

ir is a scam you can check the facebook group named victims of amoov . They will scam you don't work with this company .

We paid 1000€ as a deposit and then they didn't answer our mails

We lost everything and they don't do anything with the insurance

J'écris cet avis car je sais qu'il sera publié.
- on m'avait promis le chargement du container le 17/12
- on m'a prévenu le 16/12 a 19h45 que le déménageur ne passerait pas le lendemain faute de container disponible. Ce mail est écrit en mettant en copie 3 collaborateurs supplémentaires du groupe Amoov. Je compte maintenant une 10 aine de personnes travaillant dans cette entreprise. Autant de collaborateurs doivent pouvoir fournir un service de qualité. Je dispose des mails...
- Voici déja 3 mois que le devis a été signé et l'acompte versé. En 3 mois on peut verrouiller et réserver un container sans problèmes.
- plus de 15 appels aux2 agents qui avaient pris en charge mon dossier en moins d'une semaine pour avoir l'heure du chargement, j'ai toutes les captures d'écrans au besoin.
- Ces 2 derniers ne m'ont même pas rappelé en personne pour me dire que le camion ne passerait pas le 17/12.
- j'ai demandé un surplus de charge de 10m3 pendant 3 semaines (rien sur ma boite mail)
- j'ai payé un acompte de 2056 Euros...
Je quitte le territoire dans 5 jours avec 40m3 sur les bras qui restent en France pour l'instant.

Depuis 2 jours, je reçois des mails d'excuses mais toujours pas de rendez vous pour la semaine prochaine. Je doute qu'il y en ait un (semaine de Noel).

Je demande le remboursement...immédiat.

Si je ne l'obtiens pas, ayant tous les numéros de téléphones et les adresses mails, les Forces de l'ordre sauront les retrouver rapidement. Je compte sur eux car je vais déposer une plainte rapidement.

A l'attention de Amoov Group, ne me faites pas le coup du numéro de dossier pour faire croire que vous allez vous rattraper, le mal est fait.

**“This is a FRAUDULENT company!***
Thirty families, as of now, have had their household belongings picked up for international transport. Amoov takes your money and steals your house. They will not answer emails, WhatApp or the telephone.
Our Facebook group already has more than 90 followers, and we are organizing a class action. We believe that Amoov is posting its own positive reviews, as there is nothing positive about this company. Numerous victims can prove that AMOOV takes your money, demands more, and disappears with your household belongings. AMOOV is a SCAM and FRAUDULENT!! DO NOT USE!!!

For more information, visit our Facebook group: "Victims of AMOOV Shipping Scam"

Worst experience ever. Our stuff finally arrived after 13 months (our quote was 40 days). I have had to email and call them an unbelievable amount of times. They asked for a $1,400 “deposit” just before our stuff arrived and I have still not gotten a refund! They constantly give you new people to talk to despite being told you have one point person. Avoid this company at all costs.