AndLight.nl レビュー 

AndLight.nl からの回答

6日前

Hi Alie,

Thank you for your review! We’re glad you’re happy with our prices and the fast delivery. We appreciate you choosing us and hope to see you again soon.

Kind regards
AndLight

AndLight.nl からの回答

2026年7月16日

Hi Niels,

Thank you for taking the time to share your feedback. We are truly sorry that your experience with your bed order was so frustrating.

We completely understand your disappointment with the repeated delivery changes, the incorrect parts being sent, and the additional waiting time. We recognise that, regardless of where an issue occurs in the supply chain, the experience ultimately affects you as our customer, and we are sorry that we did not provide the smooth and reliable service you expected.

As the retailer, we work closely with the brands we represent, and in this case the bed and replacement parts were shipped directly from the manufacturer. We do not have all the spare parts in our own warehouse, which means we rely on the manufacturer to provide and send the correct components when needed. While this process is handled by our supplier, we understand that we still have a responsibility to coordinate the case and ensure that our customers receive the support they need.

We regret that the communication and handling of the situation did not meet your expectations. We always aim to be helpful and solution-oriented, and we are sorry that this was not your impression during this process. Your feedback regarding the communication, delays, and overall handling has been taken seriously and will help us improve how we manage similar situations in the future.

Thank you again for sharing your experience.

Kind regards,
AndLight

AndLight.nl からの回答

2026年7月10日

Hi Gerard,

Thank you very much for your kind review!

We’re delighted to hear that you were happy with the delivery, the support from our customer service team, and your overall experience with us. Providing reliable service and being there for our customers when they need assistance is something we truly value.

Thank you for your trust and your kind words. We look forward to welcoming you back again in the future.

Kind regards,
AndLight

AndLight.nl からの回答

2026年6月16日

Hi Geert,

Thank you for your review!

We're delighted to hear that you were happy with our service. Your feedback is greatly appreciated and motivates us to continue providing the best possible experience for our customers.

Best regards,
AndLight

AndLight.nl からの回答

2026年6月16日

Hi G Broertjes,

Thank you so much for your wonderful review!

We're delighted to hear that your order met your expectations exactly and that it arrived securely packaged. It's also great to know that you were pleasantly surprised by the price and are very happy with your FlowerPot.

Your satisfaction means a lot to us, and we're grateful that you took the time to share your experience. We hope you enjoy your FlowerPot for many years to come.

Best regards,
AndLight

AndLight.nl からの回答

2026年4月20日

Dear RS,

Thank you for your kind review!
We are delighted to hear that you were happy with the fast delivery and packaging. It is great to know that you love the lamp’s design and quality as well. Enjoy your new lamp!✨

Best regards
Maria - Andlight

AndLight.nl からの回答

2026年4月13日

Dear Sid,

Thank you so much for your kind feedback!

We are so glad to hear you found a great discount and that your order arrived quickly. It is also great to know our customer service team was able to help resolve the address issue smoothly.

We truly appreciate you taking the time to share your experience, and we hope to see you again soon✨

Best regards
Maria - Andlight

AndLight.nl からの回答

2026年3月18日

Hi Sarah,

Thank you for your review! ✨

We are glad to hear that you were happy with the fast delivery and that the product was as described. We appreciate your feedback and hope to serve you again soon!

Wishing you a nice spring season.

Best regards
Maria - Andlight

AndLight.nl からの回答

2026年3月10日

Dear Sanne,

Thank you for sharing your feedback✨
We are glad to hear that the delivery was quick and that the product meets your expectations. We also appreciate your comment about the packaging and will keep it in mind as we continue to improve our shipping practices.

Thank you for your support. We hope to welcome you back again in the future.

Best regards
Maria - Andlight

AndLight.nl からの回答

2026年3月3日

Hi Karen,

Thank you for your review!

We are very pleased to hear that your order arrived promptly and that the glass lampshade was well-protected during delivery. It is great to know that you are happy with your purchase.

We sincerely appreciate your feedback and look forward to having you shop with us again soon! 🙂

All the best from us here at Andlight
Maria - Andlight

AndLight.nl からの回答

2026年2月5日

Dear Rita,

Thank you for your kind review! We’re delighted to hear that you’re happy with the fast delivery, the quality of the chairs, and how easy they were to assemble.

Enjoy them, and thank you for choosing us!
We hope you will choose Andlight for your next purchase

Wishing you all the best ❤️
Maria - Andlight

AndLight.nl からの回答

2026年2月5日

Dear Willem,

Thank you so much for getting back to us and sharing your order information.

I’ve looked into the situation and noticed that your order has been delayed three times by the supplier. I’m really sorry about this. When a product is out of stock, we rely on the manufacturer’s delivery estimates, and unfortunately, this has been postponed a few times in your case. We know this isn’t ideal, and we truly apologize for the inconvenience.
I also see you’ve been in touch with our customer service, and as requested, your order has been cancelled the 31st of January.

We hope to have the chance to show you that we can meet our delivery promises in the future. If you have any questions, please don’t hesitate to reach out to us at info@andlight.dk

Wishing you a wonderful day!

Best regards
Maria - Andlight

AndLight.nl からの回答

2026年1月27日

Dear Ellis,

Thank you so much for your lovely feedback!
We’re really happy to hear that your order arrived quickly, was carefully packaged, and feels solid and well made. It means a lot to us that you’re satisfied
I hope you will enjoy your product, and thanks for choosing us! 😊 We hope that you will choose Andlight again

Wishing you a good day
Maria - Andlight

AndLight.nl からの回答

2026年1月27日

Dear Eranie,

Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both our service and the design. Your feedback truly means a lot to us.
I hope you are enjoying your purchase, and we hope to see you again! 😊

All the best from us
Maria - Andlight

AndLight.nl からの回答

2025年10月16日

Dear Ro,

Thank you for your great feedback! We’re happy to hear you appreciated the fast delivery.
We look forward to serving you again soon! ⭐

Best regards
Maria - Andlight

AndLight.nl からの回答

2025年9月23日

Hi Tim,

Thank you so much for your amazing review!

We’re delighted to hear that our service was smooth and that the quality of the product exceeded your expectations. It’s wonderful to know your order arrived so quickly and that it truly “brought light into your life”—we love the clever play on words! Your satisfaction means the world to us, and we’re grateful to have you as a happy customer. If you ever need anything else or have questions, don’t hesitate to reach out.

We look forward to brightening your home again soon!💡

Best regards
Maria // Andlight

AndLight.nl からの回答

2025年9月23日

Hi Frank,

Thank you so much for your wonderful review! We’re delighted to hear that ordering was seamless and your delivery arrived right on time. Providing a smooth and hassle-free experience is our top priority.

If you ever need any assistance or have questions, please don’t hesitate to reach out — we’re always happy to help!

Wishing you a nice fall🍃

Best regards
Maria // Andlight

AndLight.nl からの回答

2025年9月3日

Dear Stefanie,

I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
I can only apologize that this wasn’t the case for you.

We have asked you to provide us with some more information so we can have a look at the matter.

Looking forward to hear from you.

Best regards,
Maria // Andlight