Finally my crazy pug started to control himself! I was skeptical at first because I tried every humane option I had found, but gave this collar a try anyway. It arrived quickly, and the first time Pan... もっと見る
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レビュアーのコメントを見てみましょう
Am using the ear cleaner,wormer and joint care for my dogs. The ear cleaner is gentle and very effective as is the wormer The joint care I use for my elderly dog which seems to have benefited him a... もっと見る
My labrador had a major operation in December - she is nearly 12 - afterwards she developed a front leg limp which was concerning. She takes a You MOve tablet... was taking another but this Animgo O... もっと見る
Excellent service. Original order arrived quickly however one of the bottles had been broken and leaked oil everywhere. Animigo customer service were lovely and sent a replacement straight away. My ca... もっと見る
企業情報
当該企業による記述
Specialising in health and wellbeing products specifically for pets, Animigo has all you need to look after your furry (or not so furry) friends. Focusing on natural ingredients and premium formulations, Animigo has developed itself as a site you can trust when it comes to your beloved pets. We’re pawsitively passionate about pets, and transfer that care and attention to our site.
High Quality Pet Care Products
当該企業による記述
- Next-Day Delivery
- We know how pawsome our products are, so of course, you want to get trying them as soon as possible! For this reason, we offer a range of delivery options to find the best one for you, including next day delivery for orders placed before 4pm on any working day. We also offer tracked delivery, so you can place your order in confidence knowing it will get to you safe and sound (or rather ‘hound’).
- Free Delivery
- Who doesn’t love free delivery? If you spend £50 or over, you automatically qualify - Pawfect!
- Same-Day Dispatch
- We know you want your products as soon as possible so you can start enjoying them with your pets, so if you place your order before 4pm on any working day, we aim to dispatch it that same day so you can get your goods faster.
- In Stock
- Unlike many other online retailers, we house every single item of stock in our own warehouses, meaning we know exactly how much we have and can send it out without a hitch.
- Natural Ingredients
- We know loving pet owners don’t want to give their furry friends harmful chemicals, so every product at Animigo is made using natural ingredients, that have been carefully chosen by our pet experts in order to give you and your loyal companions the very best.
- Fantastic Support
- We love pets all over the globe, so to help deal with any query you may have we offer international customer care. With help available in numerous languages, we’re sure we can answer your question quickly and easily! To make things even easier for you, we also offer assistance in a number of forms to suit you, including phone, email, live chat and post.
連絡先
106 Lower Addiscombe Road, CR0 6AD, Croydon, 英国
- 0203 322 1746
- info@animigo.co.uk
- animigo.co.uk
4.5
優良
1136件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not trust this company
Do not trust this company, they lie!
I placed an order last Friday lunchtime, and paid £4.99 for next day delivery
The parcel never arrived, so I sent an email on Saturday to advise of this, and to ask where the parcel was.
On Monday, I received a reply stating that as I had placed the order after 4pm, I had missed the cut off, and my parcel would not arrive until Tuesday.
In many circumstances, I would have let this go however this was something I urgently needed for my cat, so.i spoke to customer service who admitted they had had a problem with their carrier, and my order was placed well before the 4pm cut off!
So they lied, probably safe in the knowledge that a lot of people wouldn't query this and request their delivery charge back.
I wouldnt have done, if my cat hadn't been left in discomfort for an extra 3 days.
I understand that problems arise in any business ,
BUT DO NOT LIE TO YOUR CUSTOMERS!
2024年9月3日
自発的なレビュー
Animigo からの回答
Dear Karen,
We sincerely apologize for the negative experience you had with your recent order. Please know that it was never our intention to fall short in providing the best service that we aim to offer all our customers, and we understand how frustrating this must have been, especially considering the urgent need for your cat.
We want to address the concerns you’ve raised and provide some clarity. While we work with a third-party delivery service, we strive to ensure that orders are dispatched and delivered on time. Unfortunately, there was an issue with the carrier picking up the parcel from our warehouse, which affected both your order and a few others. We understand how critical timing was in your case, and we regret the inconvenience caused.
Regarding the confusion about the order cut-off time, we deeply regret any miscommunication you may have received. After reviewing your order, we acknowledge that the error on our part was due to the carrier issue and not related to the cut-off time. We take full responsibility for the delay and any misunderstanding this caused. Rest assured, lying to our customers is not something we condone or practice.
As a gesture of goodwill and to make up for this, we have refunded the £4.99 next-day delivery charge back to your account. You should have already received this refund, and we hope it helps to resolve at least part of the issue.
We understand how vital it is to trust the companies you buy from, and we are sorry if we have caused you to doubt us. We would love the opportunity to regain your trust, so if you have any future orders, please do not hesitate to reach out to us directly. We will ensure that extra care is taken with your order.
Once again, we apologize for the trouble caused, and we genuinely appreciate your feedback.
You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.
Kind regards,
Customer Services
Brilliant Allergy Aid tablets
I put my dog on Animigo Allergy Aid about 3 years ago because he kept licking his paws and scratching. I recently ran out and thought I'd wait and see whether he still needed them. Within 3 weeks he'd made bald patches on his paws so I ordered some more. They arrived quickly but he'd actually made a couple of bald patches bleed. After 3 weeks back on the tablets he's virtually stopped licking them. On them for life now!
2024年8月19日
Barking schnauzer The collar does what we wanted it…
The collar does what we wanted it for.It is a little big but for the money it is working out ok.We only wanted it for training. It is good value for money.
2024年8月19日
Impressed with my purchase
Impressed with my purchase, my dog wasn’t phased using the grinder on her claws. Also the nail clippers are very good too. I would recommend purchasing
2024年8月19日
Great communication when had a slight…
Great communication when had a slight hic cup with delivery but sorted amicably much appreciated.
2024年8月23日
The Utinary Tract support tablets work…
The Utinary Tract support tablets work so well plus Lotte loves them so thank you
2024年8月20日
I haven't start
I haven't started using this product yet but it was recommended to me so hopefully I will be able to recommend to others at some time, my order was promptly delivered on time
2024年8月20日
Quick delivery and as described
2024年8月12日
Will buy again
Nice products I ordered shampoo and Flea and Tick spray,I was very pleased with the scent,it was strong ..also order came as expected .
2024年8月12日
We bought this to help relieve our…
We bought this to help relieve our senior dog’s arthritis; not 100% sure just yet if it’s working but seems to be.
2024年8月12日
Excellent service
Excellent service. Original order arrived quickly however one of the bottles had been broken and leaked oil everywhere. Animigo customer service were lovely and sent a replacement straight away. My cat takes the worming oil without any problems and the flea spray us definitely helping him and smells good.
2024年8月1日
Great products and fast shipping
2024年8月16日
The flea and tick spray seems good
The flea and tick spray seems good, smells lovely and is easy to use.
The worming liquid came crystallised, not sure where they are storing it, just needed to put it in a bowl of hot water and it is fine, worth knowing for when we are really in winter though. I emailed them and we sorted it out.
Really gave them 3 stars because they use Amazon to deliver which I didn't realise and I don't use anything to do with Amazon. Company and products seem ok, just won't be able to use again due to Amazon connection.
I have updated to 4 stars after the response from Animigo to my review. They have been helpful and I like their products
2024年8月6日
Animigo からの回答
Dear Julie,
Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the crystallized worming liquid. Our products are made with natural ingredients, and it's true that some key components may crystallize in colder temperatures. Warming the liquid in a bowl of hot water is the recommended method, and we're glad this resolved the issue. Rest assured, this is not a sign of the product being faulty.
Regarding the use of Amazon for delivery, we understand your concerns and apologize for any inconvenience this may have caused. We do use multiple delivery partners, including Royal Mail, to ensure our products reach all customers efficiently. We would be happy to accommodate your preference in the future. Please connect with us before your next order, and we will make arrangements to use Royal Mail for your delivery.
We appreciate your understanding and hope to serve you again under conditions that meet your expectations.
You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.
Kind regards,
Customer Services
Cat ended up in vets suspected toxic…
Cat ended up in vets suspected toxic reaction but lucky she's ok now but cost me 500 pounds which I didn't have and relied on my mum who's a pensioner
2024年8月6日
Animigo からの回答
Dear Alicia,
We are truly sorry to hear about the distressing situation with your cat. We can only imagine how concerning this must have been for you, and we are relieved to know that your cat is now okay.
Please rest assured that our products are made from natural ingredients and are carefully formulated to avoid any known side effects. We take such matters very seriously and are actively looking into this issue. Our customer service team is eager to assist and has been waiting for your response regarding the usage of the product. This information will help us understand the situation better and investigate it more thoroughly.
We sincerely hope your cat makes a speedy recovery and returns to full health soon. Please do not hesitate to reach out to our customer service team with any additional details, so we can provide the best support and guidance possible.
Thank you for your patience and understanding. We are here to help you through this situation.
You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.
Kind regards,
Customer Services
Good reliable service
2024年8月12日
Flea & tick defence powder
Flea & tick defence powder, for the price could you not supply a scoop and what quantity is a scoop.
2024年8月16日
自発的なレビュー
Animigo からの回答
Dear Paul,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of a scoop with your Flea & Tick Defense Powder. Please be assured that it is our intention to provide the highest level of service and product quality.
It seems there may have been a misunderstanding with your order. Typically, the product does include a scoop, and we deeply regret if this was not the case with your purchase. To help us investigate and resolve this issue, could you please provide your order details or any other relevant information? This will allow us to look into the matter further and ensure you receive the service and products you expect from us.
Thank you for your patience and understanding. We are committed to rectifying this issue and delivering the best service possible.
You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.
Kind regards,
Customer Services
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