Antler レビュー 

954
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great looking toiletries bag, compact, and with the right amount of organization. There is one main compartment, several interior mesh pockets along the inside walls, and one zippered pocket on the e... もっと見る

5つ星のうち4の評価

A nice piece of luggage! I love the color. Still the zipper handles are stylized but difficult to use. Thr bag is a bit heavy, which reduces what I can pack. Wheels work fine. I am not sure I would b... もっと見る

5つ星のうち1の評価

The suitcase is great but it’s a shame that it is too large to check in as normal luggage. With excess baggage fees at $100 a flight, this becomes a very expensive suitcase. There should be some note... もっと見る

企業が回答しました

5つ星のうち5の評価

The bag arrived promptly and was well packaged. It’s of very high quality. It’s obvious that a lot of thought went into its design and construction. A very thoughtfully produced product, including its... もっと見る

企業情報

  1. 旅行かばん店
  2. バッグと旅行かばんの店
  3. バッグ店

Antler について

当該企業による記述

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

954件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 80%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(954)

過去12か月のレビュー数: 288

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I was sent the wrong luggage

I was sent the wrong luggage. Instead of arranging pickup of wrong luggage, Antler made me take time off my work, drive my car, use my gas to stand in line at the post office to return Antler’s mistake. You can only get in touch with Antler by email. Their customer service is terrible. Antler should have offered some real compensation for this inconvenience. This would have been the 5th bag we bought from Antler. Instead we bought from another company. Antler is off our list!

2026年4月19日
Antler ロゴ

Antler からの回答

Hi Brenda we are sorry to note the issue with your luggage and appreciate the inconvenience caused as a result of receiving a Navy item when it was Black that was ordered. Unfortunately this was human error at the point of dispatch adn we are pleased to note that our team were able to assist with providing a returns label and ensuring that your refund was processed. We would also appreciate you removing the personal information you have posted as our team members are simply doing their job and their best to assist you.

5つ星のうち1の評価

Zipper Issues

Received the carry on but had a couple of issues. There is no from pockets on a soft sider and the biggest issue was the zippers! The were impossible to work. I ended up sending it back and haven't received my refund yet. Hope it comes soon. I have to purchase another one.

2026年4月20日
Antler ロゴ

Antler からの回答

Hi Jennifer we are sorry to note your disatisfaction and can see that your return has now been processed and a refund for the item provided

5つ星のうち1の評価

You shipped my bag to the wrong address…

You shipped my bag to the wrong address and did nothing to help me.

2026年4月9日
Antler ロゴ

Antler からの回答

Hi Harold the order was shipped to the address you provided when placing the order and whilst we appreciate that you did notify us of this unfortunately the warehouse had already processed the order and it therefore shipped as ordered.

5つ星のうち5の評価

I bought Antler travel bags

I bought Antler travel bags, and I am very happy I bought this backpack for work and everyday use. It’s very high quality, has plenty of space, and is very comfortable to carry on my back. Several coworkers have asked me where I bought it so they can get one too. I recommend it 100%.

2026年4月13日
5つ星のうち1の評価

Terrible Service: Defective Product and No Resolution

I am extremely disappointed with the customer service I received. My luggage arrived stained and not even zipped properly, which is unacceptable for a brand-new item. I immediately contacted customer service requesting an exchange, and although they sent me a label, the only option available was for a return—not an exchange like I asked for.

I followed up multiple times (three emails) to get this corrected, and the issue still has not been resolved. I am now stuck with a damaged item and no proper support from the company.

This level of service is frustrating and unprofessional. I expected much better, especially when dealing with a defective product.

2026年4月8日
Antler ロゴ

Antler からの回答

Our records indicate our service team have already been in touch to assist with the issue and if you can please reply to the email that was sent to you on the 14/04 the team will be happy to assist you further

5つ星のうち5の評価

Love my new suitcase!

I am so happy with my new Antler carry-on roller bag! It’s well designed, rolls easily and is so lightweight! Bag arrived quickly. As a dedicated carry-on traveler, I’m thrilled with this new addition to my luggage!

2026年3月31日
5つ星のうち1の評価

Arrived Damaged — Not What I Expected — Disappointing considering the Price

I was excited to receive this, but it arrived with visible scuffs and uneven discoloration—unexpected for a brand-new suitcase at this price.

The return process for a damaged item was more involved than it should have been. Despite returning it unused in the original packaging, it required multiple steps, follow-ups, and delays, including waiting for inspection before a refund is processed.

Customer support was polite and responsive, but the overall experience didn’t reflect the level of quality or service the brand claims to offer.

2026年3月24日
Antler ロゴ

Antler からの回答

Hi Jasmine we are sorry to note your dissatisfaction with the returns process and apologise that your order arrived in a less than perfect condition. Refunds for returns are processed once the item has been received by our warehouse team and we are pleased to note that the usual processing fee was waived for you by way of an apology

5つ星のうち5の評価

My experience with Antler.

Ordering was extremely easy, delivery was quick. The product was as expected....classy and elegant. The antler green color was beautiful and very rich looking. The suitcases are extremely light-weight. Totally satisfied by the workmanship and quality.

2026年3月30日
5つ星のうち1の評価

The product didn’t equate to the price.

The product didn’t equate to the price.

2026年4月4日
Antler ロゴ

Antler からの回答

Hi Ledora we are sorry to. note your disappointmet with your purchase which is returnable within 28 days of purchase if it remains unused and is returned with any supplied dustcovers

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報