Anvelopelider.ro レビュー 

Anvelopelider.ro からの回答

2026年3月18日

Ne pare rău pentru experiența descrisă. Înțelegem cât de frustrant este să primiți anvelope diferite față de comandă și să aveți impresia că DOT-ul este prea vechi, mai ales dacă situația nu a fost clarificată rapid.

Pentru a putea verifica exact comanda și deblocarea/gestionarea sumei, vă rugăm să deschideți un tichet din contul dvs. (spațiul client) sau prin formularul de contact, cu:
- numărul comenzii,
- poze cu etichetele anvelopelor (inclusiv DOT) și cu produsele primite,
- detalii despre plata reținută (data/valoarea).

Legat de DOT: dacă anvelopa are DOT mai mare de 36 luni, acest lucru ar trebui să fie menționat pe site; dacă nu a fost precizat, poate fi o eroare care trebuie analizată de echipa service după verificarea dovezilor. Dacă DOT este sub 36 luni, în mod normal nu este afișat, conform practicilor și reglementărilor aplicate în domeniu.

În ceea ce privește ANPC, respectăm legislația de protecție a consumatorului aplicabilă, iar termenii și condițiile noastre includ aceste aspecte. Trimiteți-ne tichetul și ne ocupăm să fie analizat cât mai rapid de service după verificare.

Anvelopelider.ro からの回答

2026年3月18日

We’re sorry for the lack of communication and for the inconvenience caused by the courier not having your phone number. That’s not the experience we want you to have, and we understand you were lucky to be at home.

If you haven’t already, please open a ticket via your customer account (or our contact form) with your order number and delivery details. Our service team will check what happened (tracking + carrier data) and, if needed, report the issue to the transport company so it doesn’t happen again.

Anvelopelider.ro からの回答

2026年3月13日

We’re sorry for the inconvenience this caused.

An order can be split into multiple parcels due to transport constraints, but a 30‑day delay for the second tire is clearly not the experience we want you to have. Delivery times can vary depending on the carrier network, holidays, or unforeseen disruptions, but we understand how frustrating this is.

So our after-sales team can investigate and find the most suitable solution, please open a ticket from your secure customer area (or via our contact form) and include your order number and any tracking details you have. Once received, our agents will check the carrier status and next steps with you as quickly as possible.

Anvelopelider.ro からの回答

2026年3月8日

We’re sorry to hear about this partial delivery and the time your last tire has been stuck in Palmanova—this is clearly not the experience we want you to have.

As you already opened a support ticket on March 6th, we will **prioritize your case internally** so our team can follow up with the carrier and confirm the next concrete step (release of the parcel, delivery update, or an appropriate solution if the shipment is considered blocked/lost).

To help us move faster, please **reply directly to your existing ticket** with:
- Order number **RO-0226-00731**
- The tracking number for the missing tire
- A short confirmation that **3/4 tires were delivered** and only **1 remains at BRT Palmanova since March 3rd**

Regarding the request for “more details”: while the tracking is helpful, the carrier often requires specific confirmation (delivered quantities, labels/tracking reference, delivery address/contact) before they can officially investigate. That said, we agree the situation needs **active follow-up**, not just a generic reply.

Finally, about support channels: our assistance is mainly handled via the **secure ticketing system** to keep everything traceable and processed by the right team. We understand it can feel slow in urgent cases, and your feedback is noted.

If you share the **ticket ID** in your ticket reply, we’ll use it to locate the file immediately and speed up the handling.

Anvelopelider.ro からの回答

2026年3月6日

Ne pare rău pentru întârzierea pe care o întâmpinați și înțelegem perfect frustrarea, mai ales dacă în aplicație apărea ca fiind disponibil.

Dacă ați deschis deja un tichet către serviciul după-vânzare, vă confirmăm că îl prioritizăm intern pentru verificări rapide (stoc, expediere și status la transportator) și pentru a primi o soluție cât mai repede.

Pentru a putea urgenta verificarea, vă rugăm să ne lăsați în răspuns numărul comenzii și/sau numărul tichetului (dacă nu le-ați transmis deja în tichet). Mulțumim pentru răbdare.

Anvelopelider.ro からの回答

2026年3月5日

We’re sorry for the long delay and for the lack of clear information you’ve received—this isn’t the experience we want you to have.

As you already have an open ticket with our customer service team, we’re escalating it internally so it can be handled as a priority and you can get a concrete update (status of the missing tyre, root cause, and next steps) as soon as possible.

Please note that orders can be split into multiple parcels due to transport constraints, but this should not result in weeks without a clear explanation. Regarding cancellation: once a parcel is marked as shipped, there are specific constraints, and our service after-vente team must review what can be done in your case in line with our terms and applicable consumer-protection rules.

If you reply to your existing ticket with your order number and the latest tracking details you have (especially for the missing tyre), our agents will be able to investigate faster and come back to you with a written, actionable solution. We of course respect the consumer protection laws applicable in each country where we operate, as described in our CGV.

Anvelopelider.ro からの回答

2026年3月1日

We’re sorry to hear about your experience with these orders. Although a refund was eventually processed, we understand your disappointment with both the non-delivery and the delay. To help us investigate further and improve our service, please open a support ticket providing the order numbers mentioned. Our team will prioritize your request and work to resolve any remaining issues. Thank you for your feedback.