Aoocci レビュー 

Aoocci からの回答

2026年1月21日

Thank you sincerely for taking the time to share your experience with our C3 Pro and team!
We were sorry to hear you encountered connectivity issues initially, but we’re absolutely thrilled that Estella’s professional and timely support turned your experience around. Her dedication to providing clear guidance and prompt solutions is exactly what we strive for at our company.
Your positive feedback means a great deal to us and will be shared with Estella directly—she will be delighted to know her help made such a difference. We look forward to delivering more excellent products and services to you in the future.

Aoocci からの回答

2026年2月1日

Huge thanks for the awesome review! 🚀 So glad our assistance was spot on for you, and a massive shoutout to Nikki for being fantastic every step of the way—we’ll be sure to pass your kind words right to her!

Thanks for choosing Aoocci, and hope you’re loving your gear!
— The Aoocci Team

Aoocci からの回答

2026年1月7日 に更新

Thank you so much for taking the time to leave this feedback and share your TPM pairing experience with us!
We’re thrilled that our team member Coco resolved your issue promptly within an hour, and we really appreciate you highlighting the critical pairing steps—initiating the process first, then connecting the TPM sensor within 30 seconds, as well as the sensor’s periodic wake-up feature. This useful information will be a huge help for fellow users who might encounter similar pairing challenges.
Your satisfaction is our top priority. If you have any further questions about your device or need technical support in the future, please don’t hesitate to reach out to our team.

Warm regards,
AOOCCI Team

Aoocci からの回答

2026年2月1日 に公開

Huge thanks for your kind words! We’re so glad Nikki’s quick responses and step-by-step guidance made sorting out your BX issues a smooth process, and hope it’s running perfectly for you now as you’re observing it.

We’ll be sure to pass this lovely feedback straight to her—she’ll be thrilled to hear it! Thanks for choosing Aoocci, and if you have any little questions at all with your BX down the line, we’re always here to help.

— The Aoocci Team

Aoocci からの回答

2026年1月22日

Thank you for taking the time to detail your frustrating experience with our product—we sincerely apologize that your device has had multiple recurring issues since installation, and that this has fallen far short of the stable, premium experience you expected and deserve. We take your feedback extremely seriously, and we want to address the points you raised with full transparency, as well as reaffirm our commitment to resolving this for you completely.

First, we want to acknowledge the steps we have already taken to support you at the first sign of each issue: we arranged for a **replacement TPMS device immediately** at the onset of that problem, and even though the SD card in question was a complimentary gift with your purchase, we still processed a **refund for you as compensation** for the detection issues—these actions were our immediate effort to resolve your concerns without delay, and we regret that these fixes did not prevent subsequent problems from arising.

We understand your frustration with the ongoing issues (fuzzy camera recordings, persistent "No SD Card" prompts, false tyre pressure alerts) and your valid concerns about the downtime and safety risks of sending the device back for repair, especially as your bike is a daily-use vehicle. The combination of issues you have experienced is **extremely rare** for our product, and this is precisely why a factory inspection and testing is necessary: without our technical team being able to examine the device in person, run full diagnostic tests, and identify the root cause of these interconnected problems, we cannot provide a targeted, permanent fix—any remote troubleshooting would only be a temporary solution and risk more inconvenience for you in the long run.

To ease the burden of this process for you, we want to **reaffirm our full commitment to covering all associated costs**: this includes the **return shipping costs** for sending the device to our factory, all **repair or replacement costs** for any faulty components, and **shipping** to send the device back to you once resolved—*you will not incur any expense at all* for this entire process. Our team will also prioritize your device’s diagnostics and repair as soon as it arrives, aiming to minimize the total turnaround time as much as possible.

We also want to acknowledge your feedback on the support process—while Nikki has strived to assist you at every step, we regret that her efforts have not led to a satisfactory resolution for you. Rest assured, your case will be escalated to our senior technical and customer support team, who will provide dedicated, real-time updates on the repair progress for you until the device is back in your hands and functioning properly.

We understand that your confidence in the product has been shaken, and this is the last experience we want any of our customers to have. Our core goal right now is to get to the bottom of these issues, fix your device completely, and restore your trust in Aoocci. We are happy to answer any further questions you may have about the return/repair process, and we are open to discussing any additional steps we can take to minimize the inconvenience for you during this time.

Best regards,
The Aoocci Support Team
Senior Customer Support & Technical Team

Aoocci からの回答

2025年12月29日

Thank you so much for your wonderful feedback—it truly made our day to hear how Nikki’s help got you back on the road with your C3 module!
Losing mounting bracket screws can be such a frustrating hiccup, and we’re thrilled that Nikki stepped up proactively to help you order a new set with affordable shipping. Going the extra mile to solve small but important issues like this is exactly what we strive for, and we’ll be sure to pass along your kind words to her—they’ll mean a great deal!
We hope you enjoy smooth rides ahead with your C3 module, and don’t hesitate to reach out if you ever need a hand with anything else.

Aoocci からの回答

2025年12月28日

Thank you so much for your detailed review and positive feedback! 🎉 We’re truly delighted to hear that your C6 Pro TPMS issue was resolved quickly with our guidance, and that everything is working perfectly for you now.

It’s our top priority to provide reliable products and efficient support for all riders, and your satisfaction means the world to the Aoocci team. We really appreciate your patience and trust in us throughout the process!

Ride safe and enjoy your journey with Aoocci C6 Pro 😊

AOOCCI Team

Aoocci からの回答

2025年12月28日

Thank you so much for your positive feedback on the Aoocci C6 Pro! We’re absolutely thrilled to hear you think the product is great, and we couldn’t agree more that its camera video quality stands out—with sharp 1080P resolution, vivid color reproduction, and reliable performance even in varying light conditions, it’s designed to capture every detail clearly for your rides.
It means a lot to us that you’re satisfied with your purchase, and we hope the C6 Pro continues to serve you well on all your journeys. Don’t hesitate to reach out if you ever have questions about its features or need a hand with anything!

Aoocci からの回答

2025年12月24日

Thank you so much for your wonderful feedback and for taking the time to share your experience!We’re absolutely delighted to hear that Etella provided you with such excellent support throughout your entire purchase, delivery and installation journey, and that all your technical queries were resolved perfectly.We truly appreciate your kind words, and we will pass on your compliments to Etella right away.Should you need any further assistance in the future, our team is always here for you!

Aoocci からの回答

2025年12月19日

Thank you so much for sharing your wonderful experience with us! We’re absolutely thrilled to hear that Coco provided you with such detailed and thoughtful support throughout your purchase and delivery process.
It means a lot to us that Coco’s quick solution—switching your delivery address to the Philippines—ensured your order reached you smoothly, and that the unit arrived well-packaged and in perfect condition.
We’re over the moon for you too! Thank you for trusting our products and service. Should you need any help in the future, don’t hesitate to reach out.
Have a fantastic day!
AOOCCI Team

Aoocci からの回答

2025年12月21日

Thank you so much for your wonderful review! We’re thrilled to hear Nikki made resolving your C6 Pro software update issue such a smooth and positive experience for you.
She truly is an incredible asset to the AOOCCI team, and we’ll make sure to pass along your kind words—they’ll mean the world to her.
We hope you enjoy using your C6 Pro, and don’t hesitate to reach out if you ever need help again!

Aoocci からの回答

2025年12月16日

Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our support team responded promptly to your device connection issue, and that Coco was able to help resolve the problem efficiently.

Providing reliable and timely technical support is always our top priority, and it means a lot to us that we delivered on that promise for you. We truly appreciate your recognition and trust in our brand.
Wish you a great day ahead!

Best Regards,
AOOCCI Team

Aoocci からの回答

2025年12月21日

Thank you so much for your fantastic review! We’re thrilled to hear that Nikki and our team efficiently resolved your delivery and camera issues, and that you’re satisfied with both our product and support.
It means a lot to us that we could make your experience a positive one. Don’t hesitate to reach out if you need anything else in the future.

Aoocci からの回答

2025年12月24日

Thank you so much for your kind feedback! 🙏We’re really happy you love our product quality and Estella’s excellent & fast after-sales service. We’re always here for you if you need anything further—enjoy your C4!

Aoocci からの回答

2025年12月21日

Thank you so much for your wonderful review of our AOOCCI C3! We’re absolutely thrilled to hear you loved the fast delivery and fantastic product.
A huge thank you too for your kind words about Nikki—we’re so glad she was understanding, empathetic and able to sort out your cable issue with first-class service. That’s exactly the support we aim to provide for every customer.
We truly appreciate your support and hope you enjoy using your C3 for many miles to come!

Aoocci からの回答

2026年1月4日

A heartfelt thank you for taking the time to share your positive experience!Rita is such a valuable part of the Aoocci team, and we’re so proud that her efforts shone through for you. Great customer service is a team effort, and we’re all committed to going the extra mile for our clients. We appreciate your support and hope to welcome you back anytime!

Aoocci からの回答

2025年12月10日

Thank you so much for your positive feedback!
We’re thrilled to hear that Coco was able to help you resolve the issue with your quick disconnect mount efficiently. Our team always strives to provide clear, easy-to-follow self-help guidance, and it means a lot that our instructions were useful to you.
Your support is greatly appreciated, and we look forward to serving you again in the future!
AOOCCI Team

Aoocci からの回答

2025年12月2日

We sincerely apologize for the long delay in refunding your postage costs and for the frustration this has caused you. We take your concern very seriously.To resolve this matter promptly and ensure you receive the promised postage refund without further delay, please contact our dedicated support team directly via email at support@aoocci.com. When reaching out, kindly include your order number (AOC1213316) so we can quickly locate your order details and process the refund immediately.
Rest assured, we are committed to settling this for you as soon as we receive your email—we will prioritize your request.