Apex Rides レビュー 717

TrustScore 5段階評価の3.5

3.5

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5つ星のうち5の評価

I have been riding with Apex for years and love it. Great range of classes for the bike and some strength classes to supplement. Everything works brilliantly so I have only had to contact customer ser... もっと見る

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5つ星のうち5の評価

I have been with Apex for a few years now the bike is still going strong I enjoy the new classes every week and redoing them trying to beat my original score I do miss the live Saturday morning c... もっと見る

企業が回答しました

5つ星のうち1の評価

Update on Apex Apex have no customer support team, and ignore messages that are sent with regard to maintenance and subscriptions. You'll find it very hard to cancel your membership once signed up... もっと見る

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5つ星のうち1の評価

I wanted the bike which is good, I had to subscribe to the Apex rides app for 12 months, which were average and largely unused. The subscription trap is what gets you - no notification of payments,... もっと見る

企業が回答しました

企業情報

  1. フィットネス プログラム

当該企業による記述

Apex Rides is a British fitness platform offering immersive indoor cycling classes through our connected app and community. Founded in 2018, Apex originally launched with its own smart bike and has since evolved into a more flexible fitness experience built around compatibility and accessibility. Today, the Apex app connects with any FTMS-compatible Bluetooth indoor bike, giving members the freedom to ride using a wide range of third-party equipment at home or in the gym. Members can access thousands of live and on-demand rides led by expert instructors, with classes designed around music, motivation and performance. The app includes real-time ride metrics, leaderboards, structured training programmes and performance tracking to help riders stay engaged and consistent. Classes range from high-intensity performance rides to lower-impact sessions, beginner workouts and endurance-based training, with fresh content added regularly throughout the week. Members can also filter by music genre, instructor, class length and training style to create a more personalised fitness experience. We’re continually investing in the Apex experience, with regular app updates, new class content and expanded compatibility across connected fitness equipment. At Apex, we believe people get better results when they genuinely enjoy their workouts. Our goal is to make connected fitness more motivating, more accessible and easier to fit into everyday life.


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3.5

まあまあ

TrustScore 5段階評価の3.5

717件のレビュー

5つ星
4つ星
3つ星
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1つ星

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5つ星のうち4の評価

Love the Apex workouts

Love the Apex workouts, a wide variety of music and instructors to suit everyone. Having a new class to do everyday is great to! Highly recommend!

2025年5月28日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Lucy,

Thanks so much for the review. Really pleased to hear you’re enjoying the variety of instructors and music, and glad the daily class drops are keeping things fresh for you.

Really appreciate the recommendation and support.

Sam

5つ星のうち4の評価

Great alternative to Peloton

Really good looking and solid bike. I did have a few snagging issues which took a little while to resolve but engineers sent out and helped fix. Good range of classes and reasonable soundtracks noting music can be very subjective. Really pleased overall. App can be a little temperamental.

2025年5月23日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Mr Homersley,

Thanks so much for the review and really pleased to hear you’re enjoying the bike and classes overall.

Also appreciate the balanced feedback around the snagging issues and app experience. We’ve been making a lot of updates behind the scenes across the platform and feedback like this is genuinely useful.

Really appreciate the support.

Sam

5つ星のうち5の評価

Love it! And still loving it after a long time !!

I have had my Apex bike for two years. It's honestly the best investment Ive ever made in myself. I love the classes, I can choose how long I spend on the bike depending on how much time I have, it's super convenient and I kinda weirdly feel like I know the instructors now, I know their focuses and what I will get out of each class. Genuinely couldn't have better things to say about Apex, it is fab !

2025年5月23日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Freya,

Thanks so much for the amazing review. Really pleased to hear Apex has become such a positive part of your routine over the past couple of years.

It’s also great to hear you’ve connected with the instructors in that way as that sense of familiarity and motivation is something we care a lot about.

Really appreciate the support.

Sam

5つ星のうち1の評価

Do Not Buy!

I purchased an Apex exercise bike for £949 in December 2024 and have had a deeply frustrating experience ever since. I didn’t receive an order confirmation or membership details until I chased customer service, and the code for the 12-month membership didn’t work. Then, within 3 months, the bike developed a fault with the belt and cable. Since then, I’ve had three engineer visits, and even after today’s fourth visit attempt (May 2025), the bike is still not fixed because Apex repeatedly failed to send the correct part.

Customer service has been unhelpful and often missed the point of my queries, leaving me to coordinate everything myself. It’s now been five months, and the product is still faulty and unusable. I’ve asked for a full refund and collection, and will pursue this further if needed. I can’t recommend Apex at all — poor quality control, slow issue resolution, and a total lack of accountability.

2025年5月6日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Lily,

Thanks for taking the time to leave a review and I’m sorry to hear about your experience.

I completely appreciate your frustration here, particularly given the number of repair visits and the length of time this issue remained unresolved.

Over the past year we went through a significant period of operational change behind the scenes and have since discontinued the Apex bike as part of a wider shift towards focusing on our app platform and content offering. It’s clear this period impacted parts supply, repair processes and customer communication for some customers.

I’m sorry the experience fell well below the standard we’d want and I do genuinely appreciate the feedback.

Sam

5つ星のうち5の評価

Great choice of rides for all ability…

Great choice of rides for all ability and music taste. Easy to use and motivational. When I’ve needed support, customer service have been helpful.

2025年4月30日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Georgina, thanks so much for the kind words - great to hear you’re enjoying the variety of rides and finding the app easy to use and motivating. We’re really glad our support team’s been helpful too. Keep riding, and shout if there’s ever anything you need! Sam @ Apex

5つ星のうち5の評価

Amazing Workouts at Home – Love My Apex!

I’ve been using Apex Rides for a few months now and honestly, it’s completely changed my home workouts. The classes are super motivating, the instructors are brilliant, and there’s a really good range of rides depending on what mood I’m in (HIIT, endurance, chill rides).
The app itself is easy to navigate, and I love that I can track my progress over time. Sometimes it takes a little longer than I’d like to sync the resistance dial on the bike to the app, but it’s a small issue compared to how good the overall experience is.
The playlists are also fantastic — it feels like a real studio class but in my living room. Definitely recommend for anyone looking to stay fit at home without the huge price tag of some other brands!

2025年4月28日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Flavia, this absolutely made our day - thank you! So glad you’re loving the variety, the instructors, and the vibe of the classes. We’re always working on little tech tweaks too, so thanks for the heads-up on the resistance sync. Appreciate you being part of the Apex crew! Sam @ Apex

5つ星のうち5の評価

Series rides

I love that the app has a mixture of standalone classes and series. I’ve recently completed the ‘march into strength’ series which introduced me to new instructors (they’re all very energetic and motivational!) I also feel motivated to complete the series which keeps me coming back to the bike. My only little complaint is that sometimes the suggested resistance is too hard for me - there’s no way I can go at 60rpm at over about a 14 on the bike so some of the classes could be a bit more conscious of this. Of course, you can just turn it down to suit you and it gives you something to aim for.

2025年4月23日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Kelly, love hearing this - the series format is a great way to build momentum, so it’s brilliant to know it’s keeping you coming back. Totally hear you on the resistance - thanks for flagging. We’ll keep working to make sure classes strike the right balance. Appreciate you riding with us! Sam @ Apex

5つ星のうち4の評価

I love the ease of having an Apex bike

I love the ease of having an Apex bike. The sessions are very good and varied. There doesn’t seem to be any way to service the bike, which is why I’ve taken off a star.

2025年4月22日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Katie, thanks for the lovely feedback - great to hear you’re enjoying the variety of sessions and the ease of having the bike at home. Noted on the servicing point - we’ll look into making this clearer and more accessible. Sam @ Apex

5つ星のうち5の評価

Mix of instructors is great!

Mix of instructors is great!

I really enjoy getting on the bike and having a multitude of workouts to choose from and different instructors.

Whenever i have been off the bike for a while the sofa to 60 has been a great way back in!

2025年4月22日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Love this - so glad you’re enjoying the mix of workouts and instructors. And yes, Sofa to 60 is such a great way to ease back in! Keep spinning and we’ll keep the classes coming. Sam @ Apex

5つ星のうち5の評価

Great classes with positive instructors…

Great classes with positive instructors and a good variety of themes and music. I also really like the “just ride” option which is great for when you want to do something less structured. I’ve been using my Apex bike for a few years now and it’s very convenient.

2025年4月19日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Lianne, thanks so much - love hearing that you’re still riding strong after a few years! The “Just Ride” option is a favourite for us too, and we’re glad the variety and instructors are keeping things fresh. Sam @ Apex

5つ星のうち5の評価

APEX is simply brilliant

APEX is simply brilliant! What a lovely looking bike, which fits nicely into my home.

The APEX app allows me to attend a class WHENEVER it suits and fits into my busy lifestyle. (I have children and work 60 hours a week)! I still manage 4/5 classes! With 20/30/45 min options it means there is no excuse!

The instructors are phenomenal, with a range of class styles, (my favourite is a Move Class with weights)! I am in my 40’s and Apex caters for all abilities in every class!

Current and old music to suit all tastes with a mix of genres.

Apex is excellent, I’m so happy!

2025年4月21日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Alice, this was such a joy to read - sounds like you’re absolutely smashing it! Love that Apex fits into your hectic routine and keeps you coming back. Huge thanks for the kind words - and we agree, Move classes with weights are a game changer! Sam @ Apex

5つ星のうち5の評価

Wouldn’t chose any other bike!

We have had our bike now for about 2-3 years and we still use it religiously. The classes are really good and the instructors are fun and really push you to keep going. Glad we chose Apex!

2025年4月21日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Rachel, love hearing this - thanks for sticking with us over the years! So glad the classes and instructors are still keeping you motivated. We’re glad you chose Apex too! Sam @ Apex

5つ星のうち5の評価

Perfect

Perfect. Such great variety for all abilities and the bike looks great

2025年4月17日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi David, really appreciate that - great to hear you’re enjoying the variety, and that the bike’s looking sharp in your space too! Sam @ Apex

5つ星のうち5の評価

Great overall value and content

Great overall value. Regularly uploading rides to the app. Really fun classes and love all the instructors. Been consistently using for about 5 years now.

2025年4月21日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Abbie, FIVE years - that’s amazing! Thanks so much for riding with us and for the lovely feedback. We’ll keep the classes coming! Sam @ Apex

5つ星のうち4の評価

Excellent purchase

Apex have made a bit impact on my health. I am a lot more active and able to hop on the bike when I have a spare 20mins. We had an issue with the bike to start with and did take a while for it get sorted. The app is really easy to use and good music The instructors are really engaging, especially Kirby, who makes you work hard!

2025年4月21日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Jennifer, so glad to hear Apex has had such a positive impact on your health - that’s what it’s all about. Sorry again for the early issue with the bike, but really glad it’s been smooth sailing since. Totally agree on Kirby - she doesn’t mess around! Sam @ Apex

5つ星のうち5の評価

10/10 would recommend

I’ve been with Apex for 1-2 years and I haven’t looked back since. Good variety in instructors and they give out the right amount of motivation without coming across as being too pushy. Affordable monthly fees and the bike itself is quite sleek and easy to use/assemble. Would highly recommend!

2025年4月19日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Alice, thanks so much - love that you’re finding the motivation without the pushiness, and glad the bike and app have both hit the mark. Appreciate you riding with us! Sam @ Apex

5つ星のうち5の評価

Professional, motivating and sweat inducing...

Had my apex bike and subscription for a while now and the variety of classes and on going classes continue to get better and better. Works around my busy lifestyle and I can always find a class to keep me motivated and pedaling. The app is easy to use and navigate and the sense of achievement as I rack up those points supports the motivation. Highly recommend to those who ate looking for a in home solution.

2025年4月19日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Lindsay, love this - sounds like you’re smashing it! So glad the classes, app and points are all keeping you motivated. Appreciate the recommendation and thrilled Apex fits into your routine. Sam @ Apex

5つ星のうち5の評価

Apex Spin Bike thumbs up!

I’ve been using the Apex Spin Bike for a few months now, and I honestly can’t recommend it enough. From the moment it arrived, it felt like a serious upgrade to my home workout setup. The build quality is solid and sturdy, giving me total confidence during intense sessions. It's clear that this bike is designed to last.

What I really love is how smooth and quiet the ride is. Whether I’m doing a quick 20-minute spin or a full-on interval session, the resistance system responds beautifully — it's easy to adjust and feels really natural. Plus, the bike has a sleek, modern look that doesn’t scream "gym equipment" in the middle of my living room.

Another major win is how customizable it is. The seat and handlebars adjust easily to fit my height, and the pedals work well with regular trainers or clip-ins, depending on how serious I want to get that day.

And let’s talk motivation: syncing it with my fitness app and tracking stats like distance, time, and calories burned keeps me on track and pushing myself. It really feels like I have a studio-quality bike right at home.

Overall, the Apex Spin Bike has completely changed the way I approach cardio. It’s reliable, effective, and actually makes me look forward to my workouts. If you're thinking about investing in a home spin bike, this one’s a no-brainer!

2025年4月18日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Paddy, what an incredible review - thank you! Love hearing how well the bike’s slotted into your routine, and that it’s delivering on performance, design and motivation. Sounds like you’re absolutely making the most of it. Appreciate you riding with us. Sam @ Apex

5つ星のうち5の評価

I’ve had my bike a while now and have…

I’ve had my bike a while now and have racked up around 30,000 points - pretty amazing to think how much this has helped my fitness and the bike is still great. Thank you Apex!

2025年4月18日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Matt, 30,000 points - that’s seriously impressive! Amazing to hear how much it’s boosted your fitness and that the bike’s still going strong. Thanks for being part of the journey. Sam @ Apex

5つ星のうち5の評価

I love my Apex bike!

I love my Apex bike!
Together with the Apex App and the wonderful Apex instructors. So many classes to choose from, lots of different instructors, all of whom have different styles to suit my mood...
I can't recommend enough!

2025年4月18日
自発的なレビュー
Apex Rides ロゴ

Apex Rides からの回答

Hi Lindsay, love this - so glad the bike, app and instructors are all hitting the spot! Sounds like you’ve found your perfect rhythm. Thanks so much for the recommendation. Sam @ Apex

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