Good platform, but predatory subscription policies! The platform itself is actually quite good, but their subscription and billing system feels like a total scam. I used the service exactly ONCE... もっと見る
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If there is a chance, I will rate this website with zero stars. A complete scam. They will not send you a confirmation email that will allow you to log in. You'll just receive charges because you can'... もっと見る
This website is a complete scam. The AI detection feature costed me 1$ for 3days but the same research paper was given different percentage of AI generated text and human generation text. The next... もっと見る
They charged you extra for the library even though you paid for a 3-day subscription anyway. I wasn't able to click cancel the subscription, which I assume they did on purpose to stop people from canc... もっと見る
企業が回答しました
企業情報
当該企業による記述
ExpertChat is a math-solving and learning platform. It provides you with step-by-step solutions to any math task in a flash and comprehensive help from real-person math experts in online chat 24/7.
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They charged you extra for the library…
They charged you extra for the library even though you paid for a 3-day subscription anyway. I wasn't able to click cancel the subscription, which I assume they did on purpose to stop people from canceling their subscriptions. All I can say is never use them again. I'm extremely grateful I canceled it before it got worse.
2025年1月30日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience fell short of your expectations.
If you have any questions about your subscription, please don’t hesitate to contact our support team. You can reach them by:
Use the "Support" button within the service or email the address provided in the confirmation email you received after registration (containing your account credentials).
Please cancel my subscription!!!
Please cancel my subscription!!!
And give me maney back
Please text to me!!!!
I ordered “trial” subscription for 3 days for 0.99$. Then I canceled it because I did not need it anymore. They wrote “Will be charged - No, sub is cancelled”. Then after few days surprise came and $30 amount (monthly subscription) was taken from my account by this company. I immediately blocked my card, but it was too late. Support team was absolutely useless in solving this issue.
2025年1月23日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re truly sorry to hear about your experience and want to do our best to help.
If you wanted to cancel your subscription, it is absolutely impossible that it was not canceled.
Unfortunately, refunds cannot be processed to a blocked card. For the future, we kindly suggest contacting our support team first to resolve any refund concerns before blocking your card—we’re always here to assist! Additionally, the subscription price was clearly outlined during registration, and we encourage reviewing pricing details carefully to ensure it’s the right fit for you.
Thank you for your understanding, and we’re here if you have any further questions or need assistance!
They are scammers but i can help u
They are scammers of some kind. DO NOT START THE 99c SUBSCRIPTION.
There is no way in website to cancel it.
BUT if u have done so go to support page click cancel subscription and write message that if they don’t cancel it asap your gonna sue them. It worked for me
2025年1月20日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience fell short of your expectations.
If you have any questions about your subscription, please don’t hesitate to contact our support team. You can reach them by:
Use the "Support" button within the service or email the address provided in the confirmation email you received after registration (containing your account credentials).
SCAM- Took $100+ of money!!
SCAM- Took $100+ of money for a service which does not work. They could not actually do any of the questions I requested.
2024年11月20日
自発的なレビュー
ExpertChat からの回答
Hello,
Thank you for your message. We want to clarify that our subscription plans do not include an option priced at $100. Based on this, it is likely that the amount corresponds to the purchase of additional word credits within the service.
Or maybe you used another service?
Please note that the pricing for all additional services is clearly stated to ensure transparency.
If you have any further questions or require assistance, our support team is available and happy to help. You can reach us using the "Support" button within the service or by emailing the address provided in the confirmation email you received after registration (containing your account credentials).
Love this app😍
2025年1月13日
自発的なレビュー
ExpertChat からの回答
Hello Iryna!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note via the Support option in your Profile, if you have any questions.
Best regards,
Support Team
Just got scammed as well
Just got scammed as well. They issued me a 50% refund in 7 days time. The website is clearly made to scam people. DO NOT USE THIS APP, EVER! If i get fined again i will involve police.
2025年1月10日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience fell short of your expectations.
If you have any questions about your subscription, please don’t hesitate to contact our support team. You can reach them by:
Clicking the Support button in the original email we sent, which includes your username and password.
Best regards,
The Support Team
I was scammed just like the others
I was scammed just like the others. Be mindful of where you put your credit card info, they will detract money from your account with no warning. It's not illegal, just purposefuly dishonest and the actual service sucks too.
2025年1月7日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions about your subscription, our support team is here to help. You can reach out to them by:
Clicking the Support button in the initial email we sent, which includes your username and password.
Best regards,
The Support Team
An Exploitative Service That Preys on Vulnerable Students
My experience with Expert Chat has been incredibly upsetting and feels deeply exploitative. At first, they outright refused to issue a refund for a charge I didn’t fully understand or consent to. After I repeatedly insisted, they offered to return $15, but this doesn’t even cover the actual cost of the 2000-word limit I needed. This partial refund feels like a hollow gesture, not a resolution.
To share a bit about myself, I’m a 19-year-old student. My mother, an immigrant in Italy for the past six years, works hard to support our family. For me, losing this money is not just inconvenient—it’s devastating. This isn’t just a service fee; it’s a significant portion of my monthly budget.
What’s worse, the subscription cancellation process was deliberately obscure. There was no visible "cancel subscription" button in my profile, which left me stuck in a cycle of payments I couldn’t escape. On top of that, the $30 charge was buried in fine print, far from obvious. This lack of transparency feels deceitful and unacceptable for any company.
I hope this review serves as a warning to other students and individuals with limited budgets. Companies like Expert Chat need to prioritize honesty, clarity, and fairness—especially when their customer base includes people who can’t afford to lose money to unclear terms and unnecessary fees.
2025年1月7日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions about your subscription, our support team is here to help. You can reach out to them by:
Clicking the Support button in the initial email we sent, which includes your username and password.
Best regards,
The Support Team
DO NOT ORDER SUBSCRIPTION
DO NOT ORDER SUBSCRIPTION
I ordered “trial” subscription for 3 days for 0.99$. Then I canceled it because I did not need it anymore. They wrote “Will be charged - No, sub is cancelled”. Then after few days surprise came and $30 amount (monthly subscription) was taken from my account by this company. I immediately blocked my card, but it was too late. Support team was absolutely useless in solving this issue, so I will be solving this with my bank. Be careful.
2024年12月14日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions about your subscription, our support team is here to help. You can reach out to them by clicking the *Support* button in the initial email we sent, which includes your username and password.
Best regards,
The Support Team
Oui effectivement des experts mais en…
Oui effectivement des experts mais en arnaque !!!! Voilà le deuxième mois de suite vous me prélevez sans honte 29.9 euro
C'est scandaleux.mais arrêtez ce vol ! Aucune conscience comment faire pour arrêter ces prélèvements abusifs ?
2024年12月31日
自発的なレビュー
ExpertChat からの回答
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions about your subscription, please don’t hesitate to reach out to our support team. You can contact them by:
Clicking the Support button in the initial email we sent, which includes your username and password.
Best regards,
The Support Team
Comme les autres… arnaquée
Comme tous les autres… sans le savoir, j’ai été prélevé 29,90€ comme si j’avais pris un abonnement alors que non. Il y avait marqué de payer 1€ pour des mots de texte et au final.. 1 mois plus tard, prélèvement de ~30€ sur mon compte.
Je voudrais être remboursée, étant étudiante je ne peux me permettre d’être prélevée, encore moins sans consentement !!
2024年11月7日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Ce sont des voleurs qui profitent de l…
Ce sont des voleurs qui profitent de l ages des clients pour les arnaquer
Ils te font croire que pour résoudre ton problème de Math par exemple ça ne coûte que 0.90 euro
Je viens d’être prélevé de 20€.
Arrêtez de me prélever de l’argent !!!!!!!!
Je n’ai pas pris d’abonnement chez vous !!!!!
2024年12月27日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Be careful, scam!
Be careful! I bought a 0,99$ subscription valid for 3 days. Well it turned out that it was valid only for a couple of uses, I was ok no problem, 3 days later, so today they tried to take from my card 29,99$, twice! I had to call my bank and blocked them! So be careful, if you already made a subscription with them just block them immediately.
2024年12月22日
自発的なレビュー
ExpertChat からの回答
Hello. All information about prices and discounts can be found right on the pricing page. Also, after registration, we send an email with information about prices. You can unsubscribe at any time if you do not want to use the service.
It's a scam!
It's a fraud!!! The price was 3$ for 3 days and they charged me almost 30$ for two months in a row, so 60$. Run away!!!
2024年10月25日
自発的なレビュー
ExpertChat からの回答
Hello. All information about prices and discounts can be found right on the pricing page. Also, after registration, we send an email with information about prices. You can unsubscribe at any time if you do not want to use the service.
Scammers
Scammers! They drained money from my card without me using their services!
2024年12月7日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Scam! Do not use this company
Do not use this company. I have sent 10 emails asking this company to cancel my subscription and they are refusing to respond. They are a Scam! Avoid
2024年12月1日
自発的なレビュー
ExpertChat からの回答
Hello! We don't know how you tried to contact us. Our team's response time is 5 minutes, so it looks like you wrote to some other service.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
I never subscribed and they charged me……
I never subscribed and they charged me… I will go to the police with the information. Card blocked already.
Cancel me immidiately!!
2024年12月6日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Fraudulent and Unethical - Stay Away!
I regret ever signing up for this website. After canceling my subscription, they continued to charge me, even after I replaced my credit card. I don’t understand how they managed to do that without my new card details—it feels like outright theft..
To make matters worse, they don’t make it easy to remove payment information or stop charges. I had to contact my bank to block them and dispute the transactions, which has been a huge headache.
This experience has been nothing but stressful and frustrating. Their practices are shady and unethical. I wouldn’t recommend this site to anyone. Avoid them like the plague unless you enjoy being charged for something you no longer use and battling with terrible customer support.
2024年10月26日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Beware this site is 1000% bogus site
Beware this site is 1000% bogus site. I subscribed for 3 days just for trail and it was so poor that I didn't use it even second day. But it automatically subscribed for monthly subscription and then the audacity of the website is there's no option to cancel subscription.
I cancelled my card and ordered new credit card but worst part is I got a notification today they again charged me.
Unfortunately the support email on the site is not a working email. I emailed to this address support at expertchat.me and got non delivery failure.
Even after changing the card, they are still deducting the money, no idea how.
2024年12月1日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
Fake site!!!!
Fake site!!!!! do not use it!!!
You can't cancel the subscription in the website
2024年11月30日
自発的なレビュー
ExpertChat からの回答
Hello!
We’re sorry to hear that your experience didn’t meet your expectations.
If you have any questions regarding your subscription, please feel free to contact our support team. You can reach them by:
Click the Support button in the initial email we sent containing your username and password.
Best regards,
Support Team
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