Good platform, but predatory subscription policies! The platform itself is actually quite good, but their subscription and billing system feels like a total scam. I used the service exactly ONCE... もっと見る
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レビュアーのコメントを見てみましょう
If there is a chance, I will rate this website with zero stars. A complete scam. They will not send you a confirmation email that will allow you to log in. You'll just receive charges because you can'... もっと見る
This website is a complete scam. The AI detection feature costed me 1$ for 3days but the same research paper was given different percentage of AI generated text and human generation text. The next... もっと見る
They charged you extra for the library even though you paid for a 3-day subscription anyway. I wasn't able to click cancel the subscription, which I assume they did on purpose to stop people from canc... もっと見る
企業が回答しました
企業情報
当該企業による記述
ExpertChat is a math-solving and learning platform. It provides you with step-by-step solutions to any math task in a flash and comprehensive help from real-person math experts in online chat 24/7.
連絡先
complete ripoff
2023年9月17日
自発的なレビュー
ExpertChat からの回答
Hello,
We apologize for the situation you've encountered. To address these matters conveniently, please get in touch with us through the Support Button. We genuinely hope you'll continue using our service, and we're committed to assisting you in resolving any concerns you may have.
Best regards, Support Team
Complete scam
Firstly they didn't solve any questions for me .
Secondly they charged 74$ even without the expiry of 30 days .
QUOTE :"Thank you for subscribing to our service ExpertChat. Excited to have you on board. Please find brief details of your order below.
The date of activation: 2023-08-25 Activation transaction amount: $0.99 The billing period: 30-days
You will be automatically charged $74 every 30-days until you cancel it. Your subscription may be canceled any time via support."
when informed to their customer service that i wont a refund on their incorrect charge , this was their response .
QUOTE :"Thanks for the information provided, it was very helpful!
You’ve been charged for the subscription to a Math solution service that you’ve previously used.
At the time of the trial subscription, you were given information about its automatic renewal.
During the signing up for a trial, there was clear information on the checkout page that your subscription would be renewed unless you decided to cancel the service.
This information is provided in our email with books and our Terms and Conditions. Unfortunately, we cannot give you a refund in this situation.
If you have any other unsolved questions - please, let us know, we would be really happy to help!
Best regards,
Daniel Dalton "
2023年8月28日
自発的なレビュー
ExpertChat からの回答
Hello!
We've completely changed our support team and we're sorry you're experiencing difficulties.
Our support team has already written to you to resolve the issue, please check your email!
Best regards, Support Team
DO NOt USE THIS APP
This fake company will not assist you with your math problems. They will obtain your billing information and bill you until you put stop payments on your accounts. PLEASE DO NOT USE! Thanks!
2023年5月5日
自発的なレビュー
ExpertChat からの回答
Hello!
I'm sorry, but your review is not true. Our service does help to solve math problems.
If you have any questions about unsubscribing, you can always contact our support team.
Please write to our support team using the Support button. We will be happy to help you!
Best regards, Support Team
I paid $0.99 AUD tonight
I paid $0.99 AUD tonight, but it charged me $1.49 AUD.
And it said:
“Thank you for subscribing to our service ExpertChat. Excited to have you on board. Please find brief details of your order below.
The date of activation: 2023-07-05 Activation transaction amount: $0.99 The billing period: 30-days
You will be automatically charged $74 every 30-days until you cancel it. Your subscription may be canceled any time via support.”
Then, I got charged again for $105.42 AUD. Should charge me $74.00 every 30 days? No happy with the service.
2023年7月5日
自発的なレビュー
ExpertChat からの回答
Hello!
We always inform our users about trial periods and subscriptions. You were informed at every stage.
Also, you can always write to support using the Support button if you have any questions🙂
We are sorry that you have encountered any difficulties in using the service!😢
If you have any inquiries, please feel free to reach out to us through the Support button.
King regards,
Support Team
I'm a high school student and genuinely…
I'm a high school student and genuinely needed help on my math.I don't have money for them to take, yet they are taking money from my card! This couldn't have made my day worse. Don't use this app!
2023年5月13日
自発的なレビュー
ExpertChat からの回答
Hello!
We understand that obtaining real-time assistance from individuals for math problem-solving can be expensive.
You have been informed about the cost of the service
The pricing of our product reflects our dedication to providing a personalized approach to addressing any issue, ensuring that our customers have the best experience when using our application. If you have any other feedback or questions, please don't hesitate to contact our Support.
Best regards,
Support Team
Don't Try This Scam.
This app is a Scam
on the intro you can put a image or equation but i put random stuff and then i noticed that it was a bot talking to me and if you put random stuff again at the email part, it lets you in (ex:cacaapp.gmail.com) and and a fake discount of 0.99. thank god i was to smart to realize it was a scam and knew i could be losing hundreds of cash. dont fall for these websites stay safe out of the internet
2023年5月1日
自発的なレビュー
ExpertChat からの回答
Hello!
I'm sorry, but your feedback has nothing to do with the truth. The email you provided does not exist.
Most likely, you have not used our service, because we work exclusively with live experts.
Best regards,
Support Team
This is an absolute scam
This is an absolute scam. They will advertise something for $2 so that’s what you think you are paying for, and then you get hit
With a $69.99 membership charge. I’m still fighting with my bank about this dispute and it has been weeks. Do not use these peoples’ services. You WILL regret it.
2023年4月16日
自発的なレビュー
ExpertChat からの回答
Hello!
Thank you for your review! We inform users at every stage about the cost of the service. This price for our product is due to the fact that we take a personalized approach to solving any problem, so that our customers get the best experience using our application. It is also important to note that our Math experts are true professionals with vast experience in their sphere.
Best regards,
Support Team
So back when I was in college I had to…
So back when I was in college I had to sick help for one of the problems and subscribed for their free trial. BUT THEY KEEP TAKING MONEY OUT OF MY ACCOUNT. 4 month in a row they have been taking money out of my account. They are located in Cyprus. $29.99 out of my checking account without fail. For a longest time I couldn’t figure out what the heck is that subscription and finally today realized it was them! DO NOT ENTER YOUR CARD INFORMATION YOU WON’T BE ABLE TO CANCEL! If you did cancel your card and get a new one ASAP
2023年3月11日
自発的なレビュー
ExpertChat からの回答
Hello!
We always inform our users about trial periods and subscriptions. You were informed at every stage.
Also, you can always write to support using the Support button if you have any questions🙂
We are sorry that you have encountered any difficulties in using the service!
If you have any inquiries, please feel free to reach out to us through the Support button.
King regards,
Support Team
I did a trial for 3 days for 9.99 and…
I did a trial for 3 days for 9.99 and within 20 min. they carded my card $69 which was more than the amount was supposed to be if I stayed. Great product but run by scammers.
2023年2月2日
自発的なレビュー
ExpertChat からの回答
Hello Michelle!
We're sorry to hear that your experience with our service was bad. We inform our users at every stage of the process about the cost of the service.
In addition, you can always contact our support team using the Support button.
Thank you for your feedback!
Best regards,
Support Team
I would give then zero if I could
I would give then zero if I could. I signed up to get an explanation of how to do a problem. I already had the answer from an answer key (I am the instructor). They did not. I canceled immediately& 2 months later they charged my account! I ended up having to dispute the charges & then another few weeks went by and they've attempted to charge my account two more times! I had to call my bank again & verify the so payment. My advice: Don't use this company!
2022年10月24日
自発的なレビュー
ExpertChat からの回答
Hello, Rebecca!
We regret to learn that you've experienced difficulties with the service. It's worth mentioning that when creating a task for an expert, you have the flexibility to select either an answer or a step-by-step solution. Furthermore, you can always request the expert to provide you with the steps to solve the problem.
We are dedicated to continuous improvement of our service, and your feedback holds great significance for us. We will certainly take it into account.
Thank you🙂
Best regards,
Support Team
How the hell do you stop the…
How the hell do you stop the subscription?!
I canceld 2 Times, and they are Stilo charging.
2022年12月30日
自発的なレビュー
ExpertChat からの回答
Hello, Elena!
Sorry for such a long answer😢
We apologize for any difficulties you may have encountered during our collaboration. If you have any inquiries regarding the process of unsubscribing from our service, please don't hesitate to reach out to our Support team.
We are here to assist you and are eager to provide the assistance you need!
Best regards,
Support Team
ITS A SCAM!!!!
2022年12月9日
自発的なレビュー
ExpertChat からの回答
Hello, Stephanie!
We regret that your experience with the our service was not satisfactory. Kindly share your issue with us through the Support option, and we will promptly investigate it.
Best regards,
Support Team
They’re a scam
They’re a scam, they kept taking out $4.99 each week of my bank account. I had emailed them multiple times to cancel my subscription and it’s been 2 months and they still never did.
2022年10月28日
自発的なレビュー
ExpertChat からの回答
Hello,
We regret any inconveniences you may have faced during our collaboration. If you have any questions about the procedure for unsubscribing from our service, please feel free to contact our Support team.
We are working hard to improve our support team, I hope you will give us a second chance!🙂
King regards,
Support Team
They are a scam they took 107.07…
They are a scam they took 107.07 dollars and just today 105.77 dollars from my bank account I’m so mad right now by the way I cancelled my subscription way before the date it was going to end and they still took 107.07 and 105,77 dollars
2022年10月22日
自発的なレビュー
ExpertChat からの回答
Hello Charlotte!
We apologize for any problems that may have arisen during our cooperation. If you have any questions regarding chargebacks, please do not hesitate to contact our Support team.
We are here to help you and provide the necessary guidance:)
Best regards,
Support Team
DO NOT GIVE YOUR IMFORMATION THEY…
DO NOT GIVE YOUR IMFORMATION THEY CHARGED ME 40 dollars IM SO PISSED RN
2022年10月17日
自発的なレビュー
ExpertChat からの回答
Hello!
We're sorry to hear that you've encountered difficulties using the service. We never charge customers without their knowledge. You have agreed to the terms of service and have been informed about the cost of the subscription.
In addition, you can always write to support by clicking the "Support" button.
Our support team will be happy to help you:)
King regards,
Support Team
How do I stop them from taking money
How do I stop them from taking money, I can't even cancel with them I don't see how and when the hell did I sign up for them. Please help I really need help they are taking a lot of money that I don't have already!!! Scammers nxiii!
2022年9月20日
自発的なレビュー
ExpertChat からの回答
Hello!
We apologize for any issues you may have encountered during our cooperation. If you have any inquiries regarding the process of unsubscribing from our service, please don't hesitate to reach out to our Support team. We are here to assist you and will be glad to help!
Best regards,
Support Team
ExpertChat からの回答
Hello, Maria!
We apologize for any inconvenience you may have experienced with our service. Please share the details of your issue through the Support option, and we will promptly investigate and address it.
Best regards,
Support Team
scam company located cyprus
scam company located cyprus
they ongoing charge to ur card
2022年8月16日
自発的なレビュー
ExpertChat からの回答
Hello!
We're sorry that something went wrong in our cooperation. If you have any questions about how to unsubscribe from the service, please feel free to write to the Support.
We will be happy to help you!
Best regards,
Support Team
Absolute scam they literally steal your…
Absolute scam they literally steal your money out of your account if you give them your card info. I had to cancel my bank card to stop the charges. There is no customer service they dont answer you and there is no way to cancel your account with them.
2022年8月7日
自発的なレビュー
ExpertChat からの回答
Hello, Alex!
We're sorry to hear that your experience with our service has been poor. We are actively working to make our work and support service better.
Please, if you have any questions, please contact our support team, we will be happy to help!
We hope you will give us a second chance:)
King regards,
Support Team
SCAM - no true trial, just upsell and more charges
SCAM! After the $0.99 charge, they give you one 'coin' and each answer costs one coin. They want you to buy more coins for a minimum of $26.99 for 9 coins.
2022年7月25日
自発的なレビュー
ExpertChat からの回答
Hello!
We understand that obtaining real-time assistance from individuals for math problem-solving can be expensive. The pricing of our product reflects our dedication to providing a personalized approach to addressing any issue, ensuring that our customers have the best experience when using our application. If you have any other feedback or questions, please don't hesitate to contact our Support.
Best regards,
Support Team
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