Aptive Pest Control - Alexandria レビュー 

Aptive Pest Control - Alexandria からの回答

2025年9月8日

Hi Paul,

Thank you for taking the time to share your experience. I’m very sorry to hear about the communication issues with our service professionals over the past several months. At Aptive, we strive to provide thorough and attentive service, and it’s clear from your feedback that we fell short of that standard. We take your concerns seriously and would like the opportunity to review your account to ensure notes are properly reviewed and addressed during each visit. Please reach out to us at socialmedia@goaptive.com so we can work with you to correct this and provide the reliable service you expect and deserve.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月5日

Hi Margaret,

Thank you for sharing your experience! We’re so glad to hear that both of our service professionals provided great service and left you satisfied. At Aptive, we take pride in delivering reliable, thorough care for every home we visit. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月5日

Hi Margaret,

Thank you for sharing your experience! We’re so glad to hear that both of our service professionals provided great service and left you satisfied. At Aptive, we take pride in delivering reliable, thorough care for every home we visit. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月4日

Hi David,

Thank you for sharing your experience. I completely understand how upsetting it must have been to have the Verizon FIOS fiber optic cable damaged during service, and I apologize that this was not addressed appropriately at the time. That is not the level of accountability or care we expect from our service professionals at Aptive.

We take situations like this very seriously and want the chance to review your account and the incident so we can ensure it’s resolved properly. Please reach out to us directly at socialmedia@goaptive.com so we can work with you to address the damage and prevent anything like this from happening in the future.

We value having you in the Aptive neighborhood and are committed to providing professional, responsible, and effective service moving forward.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月3日

Hi Sallie,

Thank you for bringing this to our attention. We understand how frustrating it must be to deal with repeated ant problems, especially after being charged for service that didn’t resolve the issue. That’s not the experience we want any Aptive customer to have. Please reach out to us directly at socialmedia@goaptive.com so we can get a reservice scheduled at no additional cost and make sure this issue is fully resolved. We’ll also review your account to ensure your billing is accurate. Your satisfaction is important to us, and we’re committed to making this right.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月3日

Hi Jacob,

Thank you for sharing your feedback! We’re glad to hear that our service professional was professional and completed all the requested services. At Aptive, we take pride in providing thorough and reliable service, and it’s wonderful to know our team’s efforts are meeting your expectations.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月3日

Hi Josephine,

Thank you for sharing your feedback! We’re thrilled to hear that our service staff has been thorough, professional, and personable, and that they listened to your concerns and acted on them. At Aptive, we take pride in providing attentive, effective service and making sure our customers feel supported and valued, and it’s wonderful to know that our efforts have made a positive impact on your experience.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年9月3日

Hi Arthur,

Thank you for sharing your feedback! We’re thrilled to hear you’re happy with your service and appreciate you letting us know you’re in New Jersey. At Aptive, we’re committed to delivering top-quality pest control with a personal touch, no matter where you are. Thanks for choosing Aptive to protect your home!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月28日

Hi Mike,

Thank you for sharing your feedback! We’re thrilled to hear that your service professional was attentive, thorough, and provided a job well done. At Aptive, we take pride in having service professionals who listen carefully, address our neighbors’ concerns, and deliver effective pest control every time. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home safe and comfortable.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月27日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that scheduling was easy and quick, and that our team was able to provide excellent service in removing the wasp nest near your front door. At Aptive, we take pride in delivering thorough, timely, and effective pest protection so our customers can feel safe in their homes. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月26日

Hi there,

Thank you for taking the time to share your experience. We’re glad to hear that you were happy with the service itself, but we understand that the timing for in-home service didn’t meet your expectations. At Aptive, we strive to provide timely and effective solutions, and we appreciate your feedback as it helps us improve our scheduling and response for future visits.

If you’d like, please reach out to us at socialmedia@goaptive.com so we can ensure any remaining concerns are addressed promptly. We value your trust in Aptive and want to make sure your experience reflects the high standard we aim for.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月25日

Hi Ryan,

Thank you for sharing your experience with us. I’m truly sorry to hear how many times we fell short of following through, that’s not the level of service we strive to provide at Aptive. You should never have to chase us down to get promised treatments completed, deal with confusion over billing, or receive mixed messages about scheduling.

I would love the opportunity to personally review your account to make sure these issues are properly addressed and to prevent them from happening again. Please reach out to me directly at socialmedia@goaptive.com so we can go over your account details, confirm the correct schedule, and make sure any charges are accurate.

At Aptive, our goal is to protect your home and your peace of mind, and I appreciate you holding us accountable to that. We’re committed to making this right.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月25日

Hi Nikki,

Thank you for sharing your feedback! We’re glad to hear that our team has been responsive to your special requests. At Aptive, we understand how important it is to provide effective protection against pests, especially for homes where even small crawlers and flies can be a concern.

We truly appreciate you choosing Aptive and look forward to continuing to help keep your home comfortable.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月28日

Hi Oscar,

Thank you for sharing your feedback. We’re genuinely sorry for the frustration and inconvenience you’ve experienced regarding the timing of your service and the billing issue. At Aptive, we strive to provide seamless service and clear communication, and it’s clear we fell short in your situation. We would like the opportunity to review your account, address the billing concern, and ensure any future services align with your expectations. Please don’t hesitate to reach out to us directly at socialmedia@goaptive.com so we can work with you personally to resolve this. We appreciate you being part of the Aptive neighborhood and are committed to making this right.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月25日

Hi Chuck,

Thank you for taking the time to share your experience! We’re thrilled to hear that our communication, flexibility, and follow-up service have met your expectations. It’s wonderful to know that Jerome provided such a thorough job, we’ll be sure to pass along your kind words. At Aptive, we strive to deliver reliable, attentive, and effective pest protection while ensuring our customers feel supported every step of the way.

We truly appreciate your trust in Aptive and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月22日

Hi Bob,

Thank you for sharing your feedback! We’re glad to hear that our service professional was friendly and knowledgeable in addressing your concerns. At Aptive, we take pride in providing both effective pest control and exceptional customer service, and it’s wonderful to know we delivered that for you. We appreciate your business and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月22日

Hi Matt,

Thank you for sharing your experience! We’re thrilled to hear that Aptive has not only helped with effective pest control but also empowered you with the knowledge to manage your home confidently. At Aptive, we take pride in providing education alongside our treatments so our customers can feel informed and in control. We truly appreciate your business and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月21日

Hi Brenda,

Thank you for taking the time to share your experience. We’re glad to hear that our service professional was thorough and professional while servicing both the inside and outside of your home. At Aptive, we take pride in delivering attentive and reliable service for every customer.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback helps us continue providing the best service possible.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月19日

Hi Johnnie,

Thank you for sharing your experience with Aptive! We’re glad our team was able to quickly return and complete the treatment at no extra cost, even after the rain disrupted your initial service. It’s great to hear they also checked to make sure everything else was taken care of during the visit. Providing attentive, reliable service is exactly what we strive for, and your feedback lets us know we’re on the right track. We appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月26日

Thanks for bringing this to our attention, Jason. Please reach out to us at socialmedia@goaptive.com so we can review your account and see how we can make this right. We're here to help in any way we can!

-Alexis