Aptive Pest Control - Alexandria レビュー 

Aptive Pest Control - Alexandria からの回答

2025年8月12日

Hi Rahul,

Thank you for sharing your experience with us. I understand how frustrating it must have been to leave your garage open and give clear instructions, only for the traps not to be changed as requested. This isn’t the level of service Aptive aims to provide. I’d like to make it right by reviewing your account and arranging for one of our service professionals to return and complete the work you were expecting. Please reach out to us at socialmedia@goaptive.com so we can get this resolved for you. We value you as part of the Aptive neighborhood and appreciate the opportunity to earn back your confidence in our service.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月8日

Hi Billy,

Thank you for sharing your experience with us! We’re so glad to hear you found our team both professional and understanding, that’s exactly what we aim for at Aptive. Your feedback means a lot, and we appreciate you being part of the Aptive neighborhood. We’ll continue working hard to deliver the same level of care and service every time we visit.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月5日

Hi Kimberly,

Thank you so much for the kind words! We're thrilled to hear that your pest concerns have been fully taken care of. Delivering effective, high-quality service is what we strive for at Aptive, and it’s great to know we’ve met that mark for you.

We appreciate you being a valued part of the Aptive community, and we’re always here if you need anything down the road!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月4日

Hi Warner,

Thank you for sharing your positive feedback! We’re so glad to hear you’re pleased with the service you’ve received. At Aptive Environmental, we’re committed to providing reliable, effective pest control and truly appreciate you trusting us to protect your home.

We look forward to continuing to serve you with the same level of care and dedication.

Thanks again for being part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月30日

Hi Paul,

Thank you so much for recognizing our team! At Aptive, we truly believe that our employees are the heart of what we do, and it’s wonderful to hear that their dedication is making a positive difference for you. We appreciate you being part of the Aptive family and look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月29日

Hi Mohammad,

Thank you for taking the time to share your experience. We’re sorry to hear that you’re still dealing with roaches after a year of service—that’s definitely not the outcome we aim for at Aptive. Your satisfaction matters, and we’d really like the chance to make this right.

Please feel free to reach out to us at socialmedia@goaptive.com with your service address so we can review your account and get a more effective solution in place. We're here to help and appreciate you being part of the Aptive family.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月28日

Hi Philipia,

Thanks so much for sharing this! We’re glad to hear our service professionals are consistently on time and keeping you informed throughout the process—that level of care and communication is something we truly value at Aptive. We appreciate you being a part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月29日

Hi Cliff,

Thanks so much for your kind words! At Aptive, we believe great service starts with communication, so it means a lot to hear that our team consistently checks in with you before getting started. We’re proud to have service professionals who care about your experience and make sure your concerns are always heard. We're grateful to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月29日

Hi Joe,

Thank you for your kind words! We’re glad to hear that our team was courteous and did a good job—that’s exactly the standard we strive to uphold at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, respectful service.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年8月1日

Hi Dan,

Thank you for taking the time to leave a review! We’re glad to hear you had an experience with our service professional. If there’s any feedback you’d like to share or if there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate you being part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月31日

Hi Carol,

Thank you for sharing your experience! We’re thrilled to hear our team was professional, thorough in explaining the process, and friendly throughout the visit. It means a lot to know our efforts made such a positive impression. We’ll be sure to pass along your kind words!

We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月21日

Hi Clarence,

Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the lack of communication and follow-through with your scheduled service. Waiting for hours without an update or clear timeline is completely unacceptable, and we understand how upsetting that must have been—especially when you've made time in your day and were told a service professional would arrive within a specific window.

What you described falls far short of the service standard we strive for at Aptive. We also take great concern with your ongoing experience regarding punctuality and courtesy, and it’s clear we need to address this internally. Your feedback has been shared with the appropriate teams so we can ensure this doesn’t continue to happen, and we’re reviewing the situation with the service professional and support staff involved.

We understand your decision regarding your contract and hope you’ll allow us the opportunity to make this right before it ends. If you’re open to further conversation, please reach out to us at socialmedia@goaptive.com. Thank you again for your honest feedback—it helps us do better.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月18日

Hi Patti,

Thank you so much for your kind words and for being part of the Aptive family! We're really glad to hear our team responded quickly to your yellow jacket concerns and that our service professionals consistently bring professionalism and friendliness to your home. Your peace of mind and satisfaction mean a lot to us, and we’re here whenever you need us next.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月14日

Hi Mark,

We’re really sorry to hear about your experience and completely understand your frustration. What you’ve described does not reflect the level of service or communication we expect from our team at Aptive. We take concerns like yours seriously—especially when it involves a misunderstanding around cancellation, charges, or communication with our support team. We’d like to take a closer look and work toward a fair resolution. When you have a moment, please reach out to us at socialmedia@goaptive.com. We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月14日

Hi Anthony and Jeanette,

Thank you so much for the kind words! We’re thrilled to hear that Kevin continues to provide the thorough and high-quality service you expect from Aptive. We’re proud to have him on our team and even more grateful to have you as part of the Aptive family. If there’s ever anything more we can do to support your home, we’re always here to help!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月14日

Hi Steve,

Thank you for bringing this to our attention. We sincerely apologize for the mix-up with the photos and understand how important it is to have accurate and trustworthy communication from our team. The mistake with your service confirmation and the missing credit is not the experience we want for our Aptive customers.

We’d like to review your account and make sure everything is corrected promptly. Please email us at socialmedia@goaptive.com with your service address so we can investigate and ensure the credit is applied properly. We appreciate your patience and the opportunity to restore your confidence in Aptive.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月14日

Hi Karen,

Thank you for taking the time to share this! We're glad to hear that the detailed reports from your Aptive service professional have been helpful. Transparency and communication are key parts of how we deliver peace of mind, and it's great to know you're seeing that in action. We’re grateful to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月7日

Hi Leonard,

Thank you for sharing that! We’re so glad to hear our team was mindful of your pets—safety and peace of mind are always top priorities at Aptive. We know how important it is to care for your whole household, and we truly appreciate you trusting us to help protect your home. Let us know if there's ever anything more we can do!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月3日

Hi Wayne,

Thank you for taking the time to share your experience. We’re glad to hear that your service professional communicated clearly and completed the treatment, but we’re genuinely sorry that other aspects of your visit didn’t meet the standard of service you deserve — and that we strive for at Aptive.

Leaving the gate unlatched and missing an opportunity to support you with your concerns about attic activity are things we take seriously. Your peace of mind and your pet’s safety matter to us, and we understand how frustrating it can be to feel like the responsibility is left on your shoulders after investing in a higher level of service.

We’re committed to making this right. A member of our team will follow up with you directly to address the attic concern and make sure everything moving forward aligns with your expectations. Thank you again for being part of the Aptive family and for holding us accountable to do better.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2025年7月7日

Hi Doc,

Thank you for your feedback! We’re happy to hear that our Aptive service professional provided efficient, seamless care and kept you informed with timely service updates. Transparency and respect for your time are key parts of how we serve our customers, so it’s great to know these efforts are making a difference. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with dedication and clear communication.

-Jasmine