Aptive Pest Control - Austin レビュー 201

Aptive Pest Control - Austin からの回答

2025年8月28日

Hi Ferne,

Thank you for sharing your feedback! We’re glad to hear that you found our service good and our team polite. At Aptive, we strive to provide not only effective pest control but also a friendly, professional experience every time we visit. If there’s anything we can do to make your next service even better, please don’t hesitate to let us know, we truly appreciate you being part of the Aptive neighborhood and look forward to serving you again.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月28日

Hi Jesus,

Thank you for being a loyal Aptive customer over the years and for sharing your honest feedback. It’s upsetting to hear about the frustration you experienced during your last service visit. After so many years of trusting us with your home, you deserve a service that’s reliable, coordinated, and respectful of your time.

The confusion with your appointment and the difficulty you had when calling our office are unacceptable. You should never be questioned about your own address, especially when we’ve serviced your home for years. Missing communication, long delays, and the lack of follow-up are far from the standard we set for our customers.

We’d like to review your account personally, ensure this situation is addressed with our team, and restore the level of service you’ve come to expect from Aptive. If you’d like to go into further detail, please don’t hesitate to reach out to us at socialmedia@goaptive.com. Your time and trust matter to us, and we want to do everything we can to make this right before you consider canceling.

Thank you again for being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月27日

Hi Enrique,

Thank you for sharing your feedback! We’re glad to hear that your yard was thoroughly covered and that you’re happy with the service. At Aptive, we take pride in providing detailed, effective pest protection for every home in our neighborhood. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月27日

Hi Clarence,

Thank you for sharing your experience with us. I’m really sorry to hear that the flea treatment didn’t resolve the problem, this isn’t the result we expect for our customers. At Aptive, we take situations like this seriously and want to make it right.

Fleas can be particularly persistent, and sometimes it takes a targeted follow-up to fully eliminate them. We’d like the opportunity to reassess your home, adjust our approach if needed, and provide additional service to ensure the issue is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and get this scheduled as quickly as possible. We truly value having you in the Aptive neighborhood and want to earn back your confidence.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月27日

Hi Jackie,

Thank you for sharing your feedback! We’re thrilled to hear that our team has been informative and that you’re now seeing great results with no more bugs. At Aptive, we take pride in providing thorough, effective pest protection and making sure our customers feel confident and informed every step of the way. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月26日

Hi Jim,

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by having to wait for your service. At Aptive, we understand how inconvenient long waits can be, and we want to provide the best possible experience for our customers. While we are only able to offer a 4-hour service window at this time, we appreciate your input and will share it with our team to explore ways we can improve communication and notice before arrival. Your feedback helps us ensure future visits are smoother and more convenient.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月25日

Hi there,

Thank you for taking the time to share your experience! We’re thrilled to hear that our staff consistently provides friendly, helpful, and professional service. At Aptive, we strive to ensure every interaction is positive while delivering effective pest protection for your home.

We truly appreciate you choosing Aptive and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月21日

Hi Walter & Debbie,

Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our team was professional. At Aptive, we take pride in providing reliable, thorough, and respectful service for every customer.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月21日

Hi Samantha,

Thank you so much for your kind words. We’re thrilled to hear that our team has been consistently pleasant, friendly, and thorough in their work. At Aptive, we take pride in providing both effective pest control and a positive experience for every customer.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月19日

Hi Terri,

Thank you for sharing your experience with Aptive! We’re so glad to hear that our team has been punctual, flexible, and thorough, and that you found our service both friendly and affordable. Our goal is to make pest control as seamless and stress-free as possible, and feedback like yours lets us know we’re achieving that. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月18日

Hi Cathy,

Thank you for your continued trust in Aptive over the years! We truly appreciate having you as part of our neighborhood and are glad to hear we’ve been able to serve you consistently. If there’s ever anything we can do to support your pest control needs, please do not hesitate to reach out. We’re always here to help.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月13日

Hi Denise,

Thank you for sharing your experience! We’re thrilled to hear that our consistent service, helpful communication, and friendly service professionals have made a difference in keeping your home comfortable. At Aptive, we take pride in providing thorough, reliable, and personable service, and feedback like yours lets us know our team is delivering on that commitment.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月12日

Hi Anabel,

Thank you for sharing your positive experience! We’re glad to hear our service professional was thorough in treating your property and communicated clearly by sending a notice and checking in with you before leaving. At Aptive, we’re committed to providing attentive and effective service, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月12日

Hi Danice,

Thank you for sharing your positive experience! We’re glad Richard was able to clearly communicate the plan and provide thorough service with helpful pictures after the treatment. At Aptive, we’re committed to delivering detailed, effective pest control and keeping you informed every step of the way. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月12日

Hi Marilyn,

Thank you for your feedback! We know how important punctuality is, and we’re glad our team arrived on time for your service. At Aptive, being reliable and respectful of your schedule is a priority. We appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月4日

Hi Sandy,

We’re genuinely sorry to hear about the experience you've had. This isn’t the level of service or communication we strive to deliver at Aptive Environmental, and we completely understand how frustrating this has been for you—from concerns about product effectiveness to the difficulty getting clear support when you needed it most.

No customer should feel ignored or stuck when trying to cancel, and it's concerning to hear your voicemail to the senior service professional went unanswered. We take this feedback seriously, and we want to make things right.

Please reach out to us at socialmedia@goaptive.com so we can personally review your account, address your concerns, and work toward a resolution that reflects the kind of care and service Aptive stands behind.

Thank you for bringing this to our attention—we appreciate the opportunity to improve.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年8月1日

Hi William,

Thank you for your loyalty over the past four years and for recognizing the consistent, high-quality service our team strives to provide. We’re proud that, no matter who visits your home, the level of care and professionalism remains the same—that consistency is a cornerstone of the Aptive experience.

We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication for years to come!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年7月31日

Hi Robert & Laurie,

Thank you for highlighting these key parts of your experience with us! We’re glad our reminders and communication help make your service smooth and convenient. Most importantly, it’s great to hear the treatment is effectively protecting your home—that’s exactly what we aim for at Aptive Environmental.

We appreciate you being a valued member of the Aptive family and look forward to continuing to serve you with care and consistency.

-Jasmine

Aptive Pest Control - Austin からの回答

2025年7月30日

Hi Coco,

Thank you so much for the kind words! We’re thrilled to hear that our service professionals have made things easy and personalized for you—that’s exactly the kind of experience we strive to deliver at Aptive. We appreciate you being a valued part of the Aptive family and look forward to continuing to meet your needs with care and thorough service!

-Jasmine

Aptive Pest Control - Austin からの回答

2025年7月31日

Hi Sydney,

Thank you for your kind words! We’re so glad to hear our pest control service professionals have been consistent and attentive to detail—that level of care is exactly what we aim to deliver at Aptive Environmental. Your trust means a lot to us, and we look forward to continuing to protect your home with the same dedication.

-Jasmine