Aptive Pest Control - Baltimore レビュー 117

Aptive Pest Control - Baltimore からの回答

2026年4月22日

Hi Tom,

Thanks for taking the time to share this, we’re sorry to hear your experience hasn’t matched your expectations.

At Aptive, we aim for clear communication around service plans and contract terms, and we also want every visit to reflect the work that was requested and agreed upon. What you’ve described is something we’d like to take a closer look at so we can make sure it’s properly handled.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review your account, confirm what was completed during your visit, and address your concerns. We appreciate the opportunity to get this handled the right way for you.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年4月20日

Hi there,

Thanks for taking the time to share this and for being an Aptive customer. I’m really glad to hear you generally like Aptive, and I also appreciate you pointing out the inconsistency you’ve noticed between service professionals.

You’re right to expect a consistently thorough experience every visit, and we take that feedback seriously as it helps us improve training and alignment across the team. At Aptive, we’ve got this handled, and that means working to make sure every service meets the same high standard you can count on each time.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年4月20日

Hi Mani,

I’m really sorry you’ve had this experience. Missing scheduled visits without communication is frustrating on its own, and pairing that with a pest issue that didn’t improve after treatment would understandably leave you feeling let down.

At Aptive, reliability and clear communication are supposed to be at the core of what we do, along with making sure pest issues are actually addressed, not just noted. When appointments are missed without notice or a treatment doesn’t resolve the problem, that tells us things weren’t properly handled on our end, and that’s something we need to take seriously.

The situation you described with the infestation near your air vent is especially concerning. If a service visit was completed but the issue persisted afterward, we’d want to revisit that and make sure the treatment plan was appropriate and followed through effectively.

We’d appreciate the chance to look into your account, review the missed appointments and service notes, and better understand what happened here so it can be properly addressed and handled. If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work toward a real resolution.

Thank you for sharing this, even though it clearly reflects a disappointing experience.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年4月16日

Thank you so much for taking the time to share your experience with us, Rosemary! We're so glad you're enjoying a home that's protected against pests and that our exterior treatments are working effectively for you. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate having you as a part of Aptive!

-Alexis

Aptive Pest Control - Baltimore からの回答

2026年4月9日

Thank you so much for taking the time to leave us a review, Trene! It's great to hear that you had a great experience with our service professional. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Baltimore からの回答

2026年4月1日

Hi Rakesh,

We’re so glad to hear your experience was positive! At Aptive, we take pride in making sure every visit is handled thoroughly and respectfully. Thank you for trusting us to keep your home protected!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月25日

Thank you for sharing this with us, Simone. We’re sorry to hear that your expectations have not been met and understand how frustrating it can be when service doesn’t align with what you anticipated. Please email socialmedia@goaptive.com with your service address and any details you’d like to share so our team can review your account and better understand your experience. We're here to help in any way we can!

-Alexis

Aptive Pest Control - Baltimore からの回答

2026年3月24日

Hi Cal,

Thank you for sharing your experience and for choosing Aptive! It’s great to hear that the advanced notifications and flexible scheduling made things easy, and that your service professional took the time to connect with you and tailor the treatment to your needs.

That level of communication and care is exactly what we aim for, making sure everything is handled the right way from start to finish. We truly appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月24日

Hi there,

Thank you for taking the time to share this, I hear how frustrating this has been, especially after multiple cancellations without any communication. That’s not the level of service we want to provide, and I understand why this would lead you to consider canceling.

At Aptive, we’re committed to being reliable and respectful of your time, and it’s clear we haven’t had this handled the way we should have in your case. I’d really appreciate the chance to look into what’s been happening with your appointments and work toward a better resolution.

Please reach out to us directly at socialmedia@goaptive.com so we can review your account and see what went wrong, as well as what we can do to make this right moving forward. We value you being part of the Aptive community and would like the opportunity to turn this experience around.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月23日

Hi Jim,

Thank you for sharing your feedback! We’re glad to hear that your Aptive service professional was polite and professional during your visit.

At Aptive, we strive to make sure every service is handled with care, attention, and professionalism so you can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月23日

Hi Michael,

Thank you for taking the time to share your experience! We’re glad to hear that our Aptive service professional provided a job well done.

At Aptive, we take pride in making sure every service is handled thoroughly and professionally, so our customers can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月16日

Hi Tom,

Thank you for sharing your experience! We’re thrilled to hear that Jerome provided such attentive and thoughtful service, taking the time to listen to your requests, address hot spots, and respect areas where treatment wasn’t needed for your pets. At Aptive, we know our service professionals are the face of our company, and it’s wonderful to hear that Jerome exceeded your expectations. We’ll be sure to share your kind words with him, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月10日

Hi Karen,

Thank you for sharing your feedback! We’re thrilled to hear that you’ve had a positive experience with Aptive. We take pride in providing professional, reliable, and thorough pest control, and it’s wonderful to know our efforts are making a difference. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月10日

Hi Bob,

Thank you for sharing your feedback! We’re glad to hear that Thomas provided courteous and professional service. At Aptive, we take pride in delivering attentive, reliable, and thorough pest control, and it’s wonderful to know our team made a positive impression. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月6日

Hi Kevin,

Thank you for your feedback! We’re glad to hear you had a great experience with your Aptive service. Our team works hard to provide thorough and dependable pest control, and it’s always rewarding to hear when that effort makes a difference. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月4日

Hi Carlos,

We’re thrilled to hear that your Aptive treatment was effective in tackling the ants and wasps in your home. Providing thorough and reliable pest control is our top priority, and it’s great to know we could turn your “insect city” back into a comfortable, protected space. Thank you for trusting Aptive to protect your home, and we look forward to continuing to keep your space safe and comfortable.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年3月3日

Hi there,

Thank you for sharing your experience and for being a valued Aptive customer for the past four years! We’re thrilled to hear that our service has made a noticeable difference in your home and helped reduce the presence of small bugs throughout the seasons.

At Aptive, we take pride in providing thorough, reliable, and proactive pest control that gives our customers peace of mind. It’s wonderful to know that our efforts help make your home a more comfortable and worry-free space. We truly appreciate your trust in Aptive and look forward to continuing to protect your home for years to come.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年2月24日

Hi Andy,

Thank you for sharing this feedback. What you described is not the experience we want anyone to have with Aptive, and I understand how frustrating that must have been.

Managing your service through GoAptive should be simple. If the website only allowed limited changes, that’s something we need to review. You should never feel restricted when trying to make updates to your account.

I’m also concerned to hear about your call experience. No customer should feel pressured or that they have to escalate matters just to have a cancellation processed. That’s not the standard we hold ourselves to.

We’d appreciate the opportunity to look into this further. If you’re willing, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review what happened and make it right.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年2月20日

Hi Debra,

Thank you for sharing your experience. We’re glad to hear that our treatments were timely and effective, and that your property has remained protected. At Aptive, delivering reliable results and protecting your home from unwanted pests is our top priority.

We truly appreciate you choosing Aptive, and feedback like yours motivates our team to continue providing thorough, professional service at every visit.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2026年2月2日

Hi George,

Thank you for sharing this feedback. I can understand why it would be frustrating to have service completed on a day when weather conditions limited what could be done. At Aptive, our goal is always to provide thorough, effective service, and it’s completely reasonable to question the value when snow impacts access to certain areas.

While some parts of the treatment can still be completed safely in winter conditions, we never want you to feel like you’re paying for something that didn’t fully meet expectations. Your feedback is important, and it helps us review how service timing and communication around weather-related limitations are handled.

We’d really appreciate the opportunity to look into your account and review what was completed during that visit. Please reach out to us at socialmedia@goaptive.com so we can go over the details with you and make sure everything is handled appropriately.

Thank you for being part of the Aptive neighborhood and for taking the time to share your experience.

-Jasmine