Aptive Pest Control - Baltimore レビュー 107

Aptive Pest Control - Baltimore からの回答

2025年11月11日

Hi Janice,

Thank you for sharing your experience! We’re thrilled to hear that Barbara was able to keep you informed and ensure everything went smoothly, even while you were out of the country. Our team takes pride in clear communication and making sure our customers feel confident and taken care of, no matter the circumstances.

We truly appreciate you being a part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年11月6日

Hi Rodney,

Thank you for taking the time to share your experience! We’re thrilled to hear that our service professionals were able to listen to your needs, provide clear answers, and deliver polite and professional service. At Aptive, we take pride in making sure every customer feels heard and confident in the service we provide.

We truly appreciate you being part of the Aptive community and for recognizing the dedication of our team.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年11月6日

Hi William,

Thank you for sharing your experience. I’m very sorry to hear about the issue with the spray on your windows, shutters, and siding, and that you haven’t yet received a response from our Operations Manager. At Aptive, we take every concern seriously and want to ensure our customers feel heard and supported.

Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, investigate what happened, and work quickly toward a resolution. We truly appreciate you being part of the Aptive community and giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年11月6日

Hi Don,

Thank you for sharing your experience. I’m very sorry for the frustration and inconvenience caused by the missed appointments and lack of proper notification. At Aptive, we strive to provide reliable service and clear communication, and it’s clear we fell short in this situation.

Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, understand what happened, and work with you to ensure this is corrected. We truly appreciate you being part of the Aptive community and giving us the opportunity to make things right.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月31日

Hi Ronald,

We sincerely apologize for the confusion and frustration you experienced with your recent service. This is not the level of communication or clarity we aim to provide at Aptive, and we completely understand why you’re unhappy.

We appreciate you bringing these details to our attention. We’d like the opportunity to review your account and ensure that any overcharge is addressed, and that future visits meet the high standard of service you expect. Please reach out at socialmedia@goaptive.com so we can make this right and ensure your next experience with Aptive is seamless.

Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月30日

Hi Marcy,

Thank you for sharing your feedback with us. We’re glad to hear you appreciate the thorough care we provide for both your home and yard, and the way we document services online. We also appreciate your honesty about the challenges you experienced with your contract and the communication regarding mosquito control.

At Aptive, we want every part of our service, from paperwork to treatment options, to be clear and convenient for our customers. We apologize that the contract formatting and communication about pricing didn’t meet that standard. We’re reviewing this internally to make sure future agreements are clear and complete, and that our service professionals provide full transparency on any recommended changes or additional costs.

We value your trust and hope to have the opportunity to provide the consistent, upfront service experience you expect from Aptive. Please reach out to us at socialmedia@goaptive.com so we can address your concerns directly and ensure everything is clear and comfortable moving forward.

Thank you for being a part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月24日

Hi Christine,

We’re thrilled to hear how much you enjoy the feedback from your service professional! At Aptive, we aim to keep you informed and provide thorough service so you know exactly what’s being handled around your home. It’s fantastic to hear that the photo updates and detailed work made such a positive impression. Thank you for being part of the Aptive neighborhood and for trusting us to protect your home!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月22日

Hi Catherine,

Thank you for sharing your experience. I’m so glad to hear that our service professional was able to provide helpful suggestions and assist with everything you needed. At Aptive, we aim to deliver efficient, thorough service while making sure our customers feel supported and confident in their pest prevention.

We truly appreciate you being a part of the Aptive neighborhood. If there’s ever anything more we can do to help, please don’t hesitate to reach out.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月13日

Hi Terrell,

Thank you for taking the time to share your experience. I completely understand how frustrating it must be to deal with a persistent yellow jacket infestation, and I’m truly sorry our service did not resolve the issue as expected.

At Aptive, we take these situations seriously and want every customer to feel confident in the results of our treatments. We would love the opportunity to review your account and the situation in more detail, so please reach out to us at socialmedia@goaptive.com at your convenience.

Your feedback helps us continue improving our service for all customers.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月10日

Hi George,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced and for the way your concerns were handled during your service. At Aptive, we take every customer’s pest concerns seriously, and we never want anyone to feel blamed or left without support.

We understand how upsetting it must have been to deal with a worsening wasp situation. We’re glad you reached out, and we were able to address your concerns directly at that time. While we regret that your overall experience led to the decision to cancel your contract, your feedback is invaluable and helps us continue to improve our services and training for both our service professionals and management team.

We appreciate the opportunity to have assisted you and thank you for bringing these issues to our attention.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月10日

Hi Mark,

Thank you for taking the time to share your experience! We’re thrilled to hear that our service professional provided clear explanations, arrived on time, and effectively addressed your concerns about sugar ants. It’s wonderful to know that our team has been able to provide consistent service over the years and that you’ve had a positive experience with our support for both treatments and billing options. At Aptive, we strive to deliver knowledgeable, attentive, and reliable service every time, and we truly appreciate your continued trust in us to keep your home comfortable and protected!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月6日

Hi Wendy,

Thank you for sharing your feedback! We’re glad to hear that our team was able to address the ants in your kitchen and provide treatment around the exterior of your home. At Aptive, we strive to provide thorough and effective pest control solutions for every home, and it’s wonderful to know our efforts made a difference.

We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月1日

Hi there,

Thank you for sharing your experience with us. What you described is not the level of service Aptive is committed to providing, and I can see why you’d be frustrated. I’ve shared your feedback with our local service team so we can address the concerns about time on property, communication, and respecting customer instructions. We appreciate you being a part of the Aptive neighborhood and will work to ensure your future services reflect the level of care you deserve. Please feel free to reach out at socialmedia@goaptive.com if you’d like to talk through this further.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月19日

Hi Rose,

Thank you for sharing your feedback! We’re glad to hear our team was professional and courteous during your service. At Aptive, we strive to provide reliable, attentive service that keeps your home comfortable and protected. We appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月19日

Hi there,

Thank you for sharing your feedback! We’re glad to hear our service professional treated the extra area you requested. At Aptive, we strive to provide thorough, personalized service that keeps your home comfortable and protected. We appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月18日

Hi William,

Thank you for sharing your experience. We’re concerned to hear that mosquitoes and chiggers are still impacting your yard despite recent treatments. At Aptive, our goal is to provide effective pest control that lets you enjoy your outdoor spaces comfortably. Please reach out to us at socialmedia@goaptive.com so we can review your account, reassess your treatment plan, and take steps to better target these pests so your yard is safe and enjoyable again.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月18日

Hi Yvonne,

Thank you for sharing your feedback. We’re thrilled to hear that our service has made such a noticeable difference with your spider population and that your service professional was thorough. At Aptive, we strive to provide effective, consistent pest control while ensuring our customers feel confident and comfortable in their homes, and it’s wonderful to know that has come through for you.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月3日

Hi Melinda,

Thank you for sharing your feedback! We’re thrilled to hear that our team member was knowledgeable, efficient, and personable. At Aptive, we take pride in delivering effective pest control while ensuring our service professionals provide a positive and friendly experience, and it’s wonderful to know our efforts are appreciated.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月29日

Hi Nancy,

Thank you for sharing your detailed experience with Aptive. We’re glad we could respond quickly and help make your yard safer for both your family and pets. It’s great to hear that our team was able to address the yellow jacket nests using targeted methods while keeping your safety in mind. We appreciate your patience and understanding throughout the process and are happy that the follow-up steps helped manage the remaining yellow jackets. Your feedback is important to us, and we’re honored to be your trusted pest control partner.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月28日

Hi Tamu,

Thank you for sharing such a detailed review. We’re glad to hear Brian provided thorough service, but it’s clear we haven’t delivered that same consistency on every visit. At Aptive, your home should be serviced with care and clear communication each time, and it’s disappointing we fell short.

The confusion regarding your service plan and the instructions you were given is also concerning. You should never feel misled about pricing or have to prepare your home only to find out a service can’t be completed as promised.

We’d like to review your account to address these concerns, ensure future services are handled properly, and clarify anything about your plan. If you’d like to go into further detail, please don’t hesitate to reach out at socialmedia@goaptive.com so we can work to make this right.

Thank you for being part of the Aptive neighborhood, we truly appreciate your trust.

-Jasmine