Aptive Pest Control - Baltimore レビュー 117

Aptive Pest Control - Baltimore からの回答

2025年10月10日

Hi Mark,

Thank you for taking the time to share your experience! We’re thrilled to hear that our service professional provided clear explanations, arrived on time, and effectively addressed your concerns about sugar ants. It’s wonderful to know that our team has been able to provide consistent service over the years and that you’ve had a positive experience with our support for both treatments and billing options. At Aptive, we strive to deliver knowledgeable, attentive, and reliable service every time, and we truly appreciate your continued trust in us to keep your home comfortable and protected!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月6日

Hi Wendy,

Thank you for sharing your feedback! We’re glad to hear that our team was able to address the ants in your kitchen and provide treatment around the exterior of your home. At Aptive, we strive to provide thorough and effective pest control solutions for every home, and it’s wonderful to know our efforts made a difference.

We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年10月1日

Hi there,

Thank you for sharing your experience with us. What you described is not the level of service Aptive is committed to providing, and I can see why you’d be frustrated. I’ve shared your feedback with our local service team so we can address the concerns about time on property, communication, and respecting customer instructions. We appreciate you being a part of the Aptive neighborhood and will work to ensure your future services reflect the level of care you deserve. Please feel free to reach out at socialmedia@goaptive.com if you’d like to talk through this further.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月19日

Hi Rose,

Thank you for sharing your feedback! We’re glad to hear our team was professional and courteous during your service. At Aptive, we strive to provide reliable, attentive service that keeps your home comfortable and protected. We appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月19日

Hi there,

Thank you for sharing your feedback! We’re glad to hear our service professional treated the extra area you requested. At Aptive, we strive to provide thorough, personalized service that keeps your home comfortable and protected. We appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月18日

Hi William,

Thank you for sharing your experience. We’re concerned to hear that mosquitoes and chiggers are still impacting your yard despite recent treatments. At Aptive, our goal is to provide effective pest control that lets you enjoy your outdoor spaces comfortably. Please reach out to us at socialmedia@goaptive.com so we can review your account, reassess your treatment plan, and take steps to better target these pests so your yard is safe and enjoyable again.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月18日

Hi Yvonne,

Thank you for sharing your feedback. We’re thrilled to hear that our service has made such a noticeable difference with your spider population and that your service professional was thorough. At Aptive, we strive to provide effective, consistent pest control while ensuring our customers feel confident and comfortable in their homes, and it’s wonderful to know that has come through for you.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年9月3日

Hi Melinda,

Thank you for sharing your feedback! We’re thrilled to hear that our team member was knowledgeable, efficient, and personable. At Aptive, we take pride in delivering effective pest control while ensuring our service professionals provide a positive and friendly experience, and it’s wonderful to know our efforts are appreciated.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月29日

Hi Nancy,

Thank you for sharing your detailed experience with Aptive. We’re glad we could respond quickly and help make your yard safer for both your family and pets. It’s great to hear that our team was able to address the yellow jacket nests using targeted methods while keeping your safety in mind. We appreciate your patience and understanding throughout the process and are happy that the follow-up steps helped manage the remaining yellow jackets. Your feedback is important to us, and we’re honored to be your trusted pest control partner.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月28日

Hi Tamu,

Thank you for sharing such a detailed review. We’re glad to hear Brian provided thorough service, but it’s clear we haven’t delivered that same consistency on every visit. At Aptive, your home should be serviced with care and clear communication each time, and it’s disappointing we fell short.

The confusion regarding your service plan and the instructions you were given is also concerning. You should never feel misled about pricing or have to prepare your home only to find out a service can’t be completed as promised.

We’d like to review your account to address these concerns, ensure future services are handled properly, and clarify anything about your plan. If you’d like to go into further detail, please don’t hesitate to reach out at socialmedia@goaptive.com so we can work to make this right.

Thank you for being part of the Aptive neighborhood, we truly appreciate your trust.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月25日

Hi Bernard and Sheryl,

Thank you for taking the time to share your experience and for trusting Aptive with your home for the past six years! We’re thrilled to hear that our service professionals have consistently done an outstanding job and that the service photos have been helpful. It’s wonderful to know that you haven’t had any problems or issues over the years, that’s exactly the kind of experience we aim to provide.

We truly appreciate your loyalty and kind words, and we look forward to continuing to protect your home for many years to come.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月15日

Hi there,

Thank you for your feedback! We’re thrilled to hear you had a great experience with Aptive. Providing reliable service and making sure our customers feel taken care of is our top priority, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月12日

Hi Jeanne,

Thank you for sharing your honest feedback. I understand how frustrating it must be to continue dealing with mosquitoes and gnats for months, especially after reaching out multiple times without your concerns being addressed. This is not the level of responsiveness or results Aptive strives to provide. While I’m glad to hear the ant issue has improved, I want to make sure we tackle the mosquito and gnat activity as well so you can feel the full value of your service. Please reach out to us at socialmedia@goaptive.com so we can review your account, arrange a targeted follow-up, and work toward delivering the results you were expecting. We value you as part of the Aptive neighborhood and want to make this right.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月12日

Hi Alan,

Thank you for sharing your experience! We’re glad to hear our service professional was able to take care of the large hornets nest effectively and provide you with the key to help prevent them from returning. At Aptive, we’re committed to thorough, lasting solutions and appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月8日

Hi there,

We’re so glad to hear you’ve had such a positive experience with Aptive! Knowing that you’ve found our team to be efficient, friendly, and organized means a lot to us, as those are exactly the qualities we work hard to deliver. Thank you for being part of the Aptive neighborhood, we look forward to continuing to take great care of your home.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月5日

Hi Hugh,

Thank you for sharing your detailed experience with us. We truly understand how important it is to coordinate appointments around your schedule, especially with pets at home, and we’re sorry for the inconvenience caused by the rescheduling on 7/18. Your time is valuable, and we regret that it impacted your day.

Regarding the trap maintenance and disposal, we appreciate you bringing this to our attention. Proper handling of traps is a key part of our service, and it sounds like we missed the mark here. We will review this with our team to ensure clearer communication and better service going forward.

We also understand your concerns about the cancellation fee, and we apologize if this wasn’t clearly explained at signup. We aim to be transparent and will use your feedback to improve how we communicate contract details.

Thank you for acknowledging that the billing issue was resolved. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at socialmedia@goaptive.com. We appreciate you choosing Aptive and hope to make your future experiences smoother.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月30日

Hi Mark,

Thank you for your detailed feedback! We’re glad to hear that our regular service is comprehensive and that our service professionals are both friendly and conscientious in their work. At Aptive, we believe in personalized care—addressing your specific concerns while keeping you informed every step of the way. We truly appreciate you being a valued member of the Aptive family and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月28日

Hi Steve,

Thank you for your kind words about our team—we’re glad to hear you’ve had positive interactions with our service professionals. We’re sorry to hear there’s been a delay in following up regarding the canisters damaged by your mower. That’s definitely something we want to address promptly.

If you don’t hear back soon, please feel free to contact us directly at socialmedia@goaptive.com so we can make sure this is taken care of without further delay.

We appreciate you being part of the Aptive neighborhood and thank you for your patience.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月18日

Hi Mark,

Thank you for taking the time to share your experience! We’re so glad to hear the treatment has been successful and that your overall experience with Aptive has been positive. Delivering effective solutions and making sure our customers feel cared for is what drives us every day. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of commitment.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月14日

Hi there,

Thank you for taking the time to share this with us. We’re truly sorry for the ongoing communication issues and the stress it’s caused—especially for your mother. That’s not the experience we ever want our customers to have. Consistent communication, clear expectations, and compassionate service are values we take seriously at Aptive, and it’s clear we’ve fallen short here.

We’d appreciate the chance to make things right and ensure your future services are handled with the care and clarity you expect. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and correct the breakdowns you've experienced. We value your feedback and your trust, and we’re committed to improving your experience.

-Jasmine