Aptive Pest Control - Baltimore レビュー 107

Aptive Pest Control - Baltimore からの回答

2025年8月25日

Hi Bernard and Sheryl,

Thank you for taking the time to share your experience and for trusting Aptive with your home for the past six years! We’re thrilled to hear that our service professionals have consistently done an outstanding job and that the service photos have been helpful. It’s wonderful to know that you haven’t had any problems or issues over the years, that’s exactly the kind of experience we aim to provide.

We truly appreciate your loyalty and kind words, and we look forward to continuing to protect your home for many years to come.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月15日

Hi there,

Thank you for your feedback! We’re thrilled to hear you had a great experience with Aptive. Providing reliable service and making sure our customers feel taken care of is our top priority, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月12日

Hi Jeanne,

Thank you for sharing your honest feedback. I understand how frustrating it must be to continue dealing with mosquitoes and gnats for months, especially after reaching out multiple times without your concerns being addressed. This is not the level of responsiveness or results Aptive strives to provide. While I’m glad to hear the ant issue has improved, I want to make sure we tackle the mosquito and gnat activity as well so you can feel the full value of your service. Please reach out to us at socialmedia@goaptive.com so we can review your account, arrange a targeted follow-up, and work toward delivering the results you were expecting. We value you as part of the Aptive neighborhood and want to make this right.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月12日

Hi Alan,

Thank you for sharing your experience! We’re glad to hear our service professional was able to take care of the large hornets nest effectively and provide you with the key to help prevent them from returning. At Aptive, we’re committed to thorough, lasting solutions and appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月8日

Hi there,

We’re so glad to hear you’ve had such a positive experience with Aptive! Knowing that you’ve found our team to be efficient, friendly, and organized means a lot to us, as those are exactly the qualities we work hard to deliver. Thank you for being part of the Aptive neighborhood, we look forward to continuing to take great care of your home.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年8月5日

Hi Hugh,

Thank you for sharing your detailed experience with us. We truly understand how important it is to coordinate appointments around your schedule, especially with pets at home, and we’re sorry for the inconvenience caused by the rescheduling on 7/18. Your time is valuable, and we regret that it impacted your day.

Regarding the trap maintenance and disposal, we appreciate you bringing this to our attention. Proper handling of traps is a key part of our service, and it sounds like we missed the mark here. We will review this with our team to ensure clearer communication and better service going forward.

We also understand your concerns about the cancellation fee, and we apologize if this wasn’t clearly explained at signup. We aim to be transparent and will use your feedback to improve how we communicate contract details.

Thank you for acknowledging that the billing issue was resolved. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at socialmedia@goaptive.com. We appreciate you choosing Aptive and hope to make your future experiences smoother.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月30日

Hi Mark,

Thank you for your detailed feedback! We’re glad to hear that our regular service is comprehensive and that our service professionals are both friendly and conscientious in their work. At Aptive, we believe in personalized care—addressing your specific concerns while keeping you informed every step of the way. We truly appreciate you being a valued member of the Aptive family and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月28日

Hi there,

Thank you for your thoughtful feedback and for recognizing the professionalism and politeness of our team. We sincerely apologize for the hiccups you’ve experienced with internal coordination and scheduling—that’s definitely an area we are actively working to improve. We understand how important seamless communication is between our sales and operations teams to provide the best service experience. Your patience as we work out these “bugs” means a lot to us, and we’re committed to making things right. Please feel free to reach out to us anytime at socialmedia@goaptive.com so we can personally ensure your concerns are addressed. We appreciate you being part of the Aptive neighborhood and look forward to delivering the dependable service you expect.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月28日

Hi Steve,

Thank you for your kind words about our team—we’re glad to hear you’ve had positive interactions with our service professionals. We’re sorry to hear there’s been a delay in following up regarding the canisters damaged by your mower. That’s definitely something we want to address promptly.

If you don’t hear back soon, please feel free to contact us directly at socialmedia@goaptive.com so we can make sure this is taken care of without further delay.

We appreciate you being part of the Aptive neighborhood and thank you for your patience.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月18日

Hi Mark,

Thank you for taking the time to share your experience! We’re so glad to hear the treatment has been successful and that your overall experience with Aptive has been positive. Delivering effective solutions and making sure our customers feel cared for is what drives us every day. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of commitment.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月14日

Hi there,

Thank you for taking the time to share this with us. We’re truly sorry for the ongoing communication issues and the stress it’s caused—especially for your mother. That’s not the experience we ever want our customers to have. Consistent communication, clear expectations, and compassionate service are values we take seriously at Aptive, and it’s clear we’ve fallen short here.

We’d appreciate the chance to make things right and ensure your future services are handled with the care and clarity you expect. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and correct the breakdowns you've experienced. We value your feedback and your trust, and we’re committed to improving your experience.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月14日

Hi Stacy,

We’re truly sorry to hear how disappointing your experience with Aptive has been. The long wait times, lack of responsiveness, and especially the dismissive service professional comment are completely unacceptable and not reflective of the service we’re committed to providing. You’ve clearly made every effort to get the issue resolved, and we regret that you've had to speak with multiple supervisors without getting the support you deserve.

We want to make this right. Please email us at socialmedia@goaptive.com with your service address so we can immediately review your account, understand what went wrong, and work toward a resolution that reflects our commitment to integrity and customer care. We sincerely appreciate your feedback and the opportunity to try to rebuild your trust.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年7月8日

Hi Taylor,

Thank you for your feedback! We’re glad to hear our team did a thorough job treating the outside of your home. At Aptive, we take pride in providing careful, effective service to help keep your home protected. We appreciate you being part of the Aptive family and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月23日

Hi Dan,

Thank you so much for sharing your positive experience! We’re delighted to hear that you’re pleased with the results from using Aptive. Delivering effective pest control and peace of mind is what we strive for every day.

We truly appreciate you being part of the Aptive family and look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月19日

Hi there,

Thanks for sharing your feedback. We’re glad to hear we helped reduce other pests, but understand how frustrating it is that the ants are still hanging around — your “itty bitty collars” comment made us smile, though!

At Aptive, we aim to fully resolve pest issues, and we’re sorry we didn’t meet that mark with your ants. If you’d like, we’d be happy to review your account and see if there’s anything more we can do.

Thanks for choosing Aptive and being part of our neighborhood. We hope you find a comfortable solution soon!

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月19日

Hi there,

Thank you so much for your positive remarks about Aptive! We’re grateful to have the opportunity to serve you and appreciate you being part of the Aptive neighborhood. We look forward to continuing to provide you with reliable and effective pest control.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月16日

Hi Karen,

Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty and the opportunity to learn from your experience with Aptive.

We hear you on the timing of our email notifications — our goal is to keep customers informed without overwhelming their inbox, but it’s clear we need to find a better balance, and we’re reviewing how to improve this.

Regarding special instructions, we agree that every request should be respected and followed carefully. We’re sorry this hasn’t been consistent, and we’re actively working to reinforce clear communication and attention to detail across our team.

As for employee turnover, we’re grateful you’ve recognized the dedication of our top service professionals. We’re committed to building a stable, skilled team because we know that consistency directly impacts the quality of service you receive.

Thank you again for choosing Aptive. Your feedback helps us grow and improve, and we’re here to make sure your future experiences reflect the high standards you deserve.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月16日

Hi Joan,

Thank you for taking the time to share your experience with us. We sincerely appreciate your patience and understand how frustrating it must have been to wait through multiple visits for the right supplies.

At Aptive, we strive to get things right the first time, and it’s clear we missed the mark here. We’re reviewing our processes to make sure our service professionals are fully equipped to provide efficient and effective treatments from the start.

Your feedback is invaluable in helping us improve, and we hope to have the chance to deliver a smoother experience for you in the future. Thank you for choosing Aptive — we truly value your business.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月16日

Hi there,

Thank you for sharing your experience. At Aptive, we genuinely want to help you get the pest control results you expect and deserve. I’m sorry to hear that after three visits you’re still dealing with a significant insect issue—that’s definitely not the experience we aim to provide.

We’d like to make this right by having a service professional reassess your property to tailor a more effective solution for your specific situation. Please reach out to our team directly at socialmedia@goaptive.com so we can prioritize your case and ensure you receive the attention and results Aptive stands for.

Your satisfaction matters to us, and we appreciate the opportunity to improve your experience.

-Jasmine

Aptive Pest Control - Baltimore からの回答

2025年6月25日

Hi Edward,

Thank you for sharing your experience! We’re thrilled to hear Tony provided clear explanations and thorough documentation—that’s the level of service we aim to deliver at Aptive. We appreciate your kind words and are glad our approach made the process smooth for you. Thanks for being part of the Aptive neighborhood!

-Jasmine