Aptive Pest Control - Bay Area レビュー 344

Aptive Pest Control - Bay Area からの回答

1日前

Hi Victor,

Thank you for taking the time to leave such detailed feedback. We're glad to hear our Aptive service professionals have consistently provided great service and made a positive impression. At the same time, we're sorry to hear that communicating with us and managing your service has been frustrating. We understand how important it is to have convenient ways to reach us, flexible scheduling options, and confidence that your notes and preferences are being seen.

Your feedback is valuable, and we'll be sure to share it with the appropriate teams as we continue working to improve our technology, scheduling experience, and communication. We truly appreciate you choosing Aptive and for recognizing the efforts of our service professionals. We've got this handled, and we're committed to making improvements that create a better experience both in the field and online.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

5日前

Hi Joyce,

Thank you for sharing your feedback, and we’re very sorry to hear about this experience.

At Aptive, we take property care and customer instructions seriously, especially when it comes to pet safety and securing gates. What you described is not the standard we expect from our service professionals, and we understand how concerning this must have been. We would like the opportunity to look into this and ensure it is properly handled with the appropriate team.

Please reach out to socialmedia@goaptive.com directly so we can review the details of your service and address this appropriately.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月15日

Hi Bruce,

Thank you for sharing this great feedback. We’re really glad to hear you’ve had no ongoing ant or insect issues and that the treatment helped stop the problem early, especially under the kitchen sink before it could grow.

That’s exactly the kind of prevention we aim for at Aptive. We appreciate your trust in us, and we’ve got this handled as we continue keeping your home protected.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月15日

Hi Mark,

Thank you for taking the time to share this feedback. We’re glad to hear the service went well during your most recent visit and that the technician did a great job taking care of your home.

That said, we’re sorry to hear about the missed appointment and understand how frustrating that is, especially when you’ve had concerns about consistency in the past. That’s not the experience we want for you at Aptive. We’d really appreciate the chance to look into what happened and help make this right. Please reach out to socialmedia@goaptive.com directly so we can review your account and get this handled properly.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月11日

Hi Karen,

Thank you for sharing your experience with Aptive Environmental. We’re glad to hear you felt a strong level of personal attention and care during both the interior and exterior treatment of your home.

That kind of thoughtful service is exactly what we aim for, making sure every detail is handled with care so you can feel confident in the results. We appreciate your trust in Aptive and are happy to keep things handled for you and your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月8日

Hi Nicholas,

Thank you for taking the time to share this feedback. We’re really glad to hear Logan was responsive to your requests and provided a thorough service during his visit with Aptive.

That level of attentiveness and care is exactly what we aim for on every job, so it’s great to know it stood out in your experience. At Aptive, we’ve got this handled, and we truly appreciate you trusting us with your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月8日

Hi Rajesh,

Thank you for taking the time to share your feedback. I’m sorry to hear that spider web removal did not meet your expectations during your service with Aptive.

We understand how important exterior details like web removal are in making your home feel fully cared for, and we’d be happy to take a closer look at your recent service to address this concern. Please reach out to socialmedia@goaptive.com so we can review your account and help make this right. At Aptive, we’ve got this handled, and that includes making sure all parts of your service are completed with care and consistency.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月5日

Hi Simran,

We really appreciate you sharing this, and it’s great to hear your experience has been consistently easy and reliable. It means a lot that our service professionals are going the extra step to help keep your garden area clean and cared for, that attention to detail is exactly what we aim for at Aptive.

At Aptive, we believe in making sure more than just the basics are handled, so you can feel confident your home and outdoor spaces are truly taken care of. Thank you for choosing and recommending Aptive, we genuinely appreciate your trust in us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月1日

We're so glad our team did such a great job treating your home this time around, Shari Ingram! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年6月2日

Hi there,

Thank you for sharing this! We’re glad to hear Derrick communicated his arrival time, showed up on schedule, and took the time to listen and deliver a great treatment.

At Aptive, we aim to make every visit smooth and dependable, with everything handled clearly from communication to completion so you can feel confident in your service. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月29日

Thank you for taking the time to recognize Eli and his helper treating your home, Rick! We’re delighted to hear they arrived on time, kept you informed about what they found, and took the time to answer your questions. It’s great to know they were thorough in clearing webs, replacing glue traps, and providing photos of the treated areas so you could see exactly what was done. We truly appreciate you choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月26日

Hi Carlos,

Thank you so much for taking the time to share this! We’re really glad to hear our service professionals are listening to your requests and able to clearly answer your questions during each visit.

At Aptive, our goal is to make every service feel straightforward, responsive, and fully handled from start to finish. We truly appreciate you choosing Aptive and are always here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月27日

Hi Ann,

Thanks for taking the time to share this, we really appreciate it. It’s great to hear your Aptive service professionals have been strong communicators before and after service, and that they’ve been attentive in addressing your specific needs and recommendations.

We’re especially glad the de-webbing service has helped save you time on your decking and outdoor spaces, and that you’re looking forward to enjoying more time outside with your upgraded mosquito coverage this summer. That’s exactly the kind of experience we aim for.

Thanks for choosing Aptive, we’ve got this handled and look forward to continuing to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月22日

Hi Ed,

Thank you for bringing this to our attention, and I’m very sorry to hear about the damage to your property and the lack of follow-up you experienced. That’s not the level of care or responsiveness we expect at Aptive, and I understand how frustrating it must be to feel like your concerns were ignored after reporting them.

At Aptive, we aim for every concern to be handled promptly and with clear communication, and it’s clear we missed that here. This needs to be reviewed and addressed properly.

Please reach out to socialmedia@goaptive.com directly so we can look into your report, ensure it’s escalated appropriately, and make sure this is fully handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月22日

Hi Michael,

We’re sorry to hear that your recent experience did not meet expectations, especially with timing and the concerns you’re still seeing around rodents and spiders. That is not the level of consistency or effectiveness we aim for at Aptive, and we understand how frustrating that can be.

We would like the opportunity to look into your service history and the details of your last visit so we can better understand what happened with the trap and treatment. Please reach out to socialmedia@goaptive.com directly so we can review everything and make the necessary adjustments to get your service back on track. We’ve got this handled, and we’re committed to improving both reliability and results for your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月21日

Hi Alexandra,

We really appreciate you sharing this great feedback. It’s wonderful to hear you received excellent service and found our team friendly, approachable, and open to any questions you had, that’s exactly the experience we aim to deliver at Aptive. We’re especially grateful for your recommendation. You can always count on us to keep things handled with care and consistency every time we visit.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月21日

Hi Mary,

We appreciate you taking the time to share this. It’s great to hear your service professional followed through on what was discussed and delivered exactly as expected. At Aptive, we take a lot of pride in consistency and accountability, so feedback like this means a lot. We’re glad your experience reflected that reliability, and we’ll continue making sure everything is handled the right way from start to finish.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月19日

Hi Melany & Michael,

Thank you for taking the time to share this. We’re really glad to hear you had a great experience with both our customer service and communication throughout your service. At Aptive, we know those two things make a big difference in how confident and comfortable customers feel about the care their home is receiving.

We appreciate you choosing Aptive and trusting us with your pest control needs. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that’s clear, consistent, and reliable.

-Jasmine, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月18日

We're so glad to hear that the team has been professional, your concerns were listened to and addressed, and that the team arrived right on time as promised, Irene! Consistency and clear communication are things we take real pride in, and it's great to know they stood out to you. We truly appreciate you trusting our team at Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Bay Area からの回答

2026年5月19日

Thank you for taking the time to share this with us, Linda. I’m really glad to hear that our team has been professional and attentive when they’re on-site and addressing your concerns.

At the same time, I’m sorry to hear your expectations around visit frequency and scheduling haven’t been met, especially during months when you were still dealing with rats and ants. I understand how frustrating it would feel to be paying a monthly amount while experiencing longer gaps between visits than expected.

We’d like the opportunity to review your service plan details and visit history so we can better understand how your schedule has been set up and ensure everything is clearly aligned with what was communicated. Please reach out to us at socialmedia@goaptive.com with your service address, and we’ll take a closer look for you. We'd be happy to help!

-Alexis, Aptive Care Team