Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Last service did damage to my property with no response from tech after two request Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no... もっと見る
企業が回答しました
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... もっと見る
企業が回答しました
Derrick sent a text to inform me of his estimated arrival time and he arrived on time. He was friendly, listened to what I said and did a great job with the treatment.
企業情報
当該企業による記述
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
当該企業による記述
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
連絡先
472 Lindbergh Avenue, 94551, Livermore, California, 米国
- 14158432163
We overthink pests so you don't have to.
4.3
優良
335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I like Aptive the are professional and friendly.
I like them they cover my ysrd and the bug population down. The workers are nice and professional.
2026年4月16日
Aptive Pest Control - Bay Area からの回答
Hi Suzi,
We really appreciate you sharing this, thank you. It’s great to hear you’re seeing a reduction in pest activity and that our team has been coming across as both nice and professional while servicing your yard through Aptive. We’ve got this handled, and we’ll keep working to make sure your home continues to feel well taken care of and protected.
-Jasmine
It was HORRIBLE...
It was HORRIBLE...didn't do what they said they would but still took my money,. I will never use them again!!!!!
2025年8月7日
Aptive Pest Control - Bay Area からの回答
Hi there,
Thank you for sharing your feedback. I can understand how frustrating this experience must have felt, especially if the service didn’t meet the expectations that were set. That’s certainly not the experience we want anyone to have.
At Aptive, our goal is to make sure our customers feel their concerns are properly handled and that the service provided reflects the value they expect. We’d appreciate the opportunity to review what happened and see how we can help address the situation.
Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account. Your feedback is important to us and helps us continue improving the experience we provide.
-Jasmine
Aptive shows up every month like clock…
Aptive shows up every month like clock work. They provide a text message indicating they will be on property, send a picture and indicate when they are done. It's a set-and-forget it service. It's easy, convenient and trusted.
2026年4月8日
Aptive Pest Control - Bay Area からの回答
Hi Paul,
We really appreciate you taking the time to share this, and it’s great to hear the consistency and communication from Aptive have made things so easy and dependable for you. That “set it and forget it” peace of mind is exactly what we work hard to deliver, from the heads-up texts to the photos and completion updates.
We’re glad the process feels seamless and trustworthy month after month. That reliability is what we mean when we say we’ve got this handled, so you can get back to your day without having to think twice about it.
-Jasmine
The system is very flawed
The system is very flawed. The initial call was difficult using your AI phone circle. Extremely frustrating. I had a simple pick up of dead rat and reset of trap that I want it done ASAP. I was given an option of same day morning or afternoon appointment I chose the morning when nobody came by 11 AM. I started calling to make sure I was on the schedule. Unfortunately I was not appointment made for next day. When I finally reached a human to express my disappointment after staying home all morning, I was told they would attempt to contact dispatcher in my area and see if someone could come out. Someone did come out, picked up the Rodent and I mentioned I had another appointment for the next day. He said not a problem they would be notified. Next day came and I received yet another text message that someone was on their way. HELP… your system clearly does not work. There is no communication within Aptive! In summary, the robot said I had an appointment… your system showed that I didn’t. What’s up. The service sucks.!!!
2026年4月8日
Aptive Pest Control - Bay Area からの回答
Thanks for sharing this, C. We’re sorry to hear about the scheduling confusion, the missed expectations around your appointment, and the frustration this caused after you set aside time to wait. That’s understandably upsetting.
We’d like the opportunity to take a closer look at your account and the sequence of events around these visits so we can better understand where the breakdown occurred. Please email socialmedia@goaptive.com with your address and any additional details you can share. Our team will carefully review everything and work to handle your concerns with the attention they deserve.
-Alexis
The technician was professional and…
The technician was professional and helpful. The work was completed quickly and correctly.
2026年4月11日
Aptive Pest Control - Bay Area からの回答
Hi Susan,
Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional was helpful, professional, and able to complete the work quickly and correctly.
At Aptive, we focus on delivering efficient, high-quality service so you can feel confident your home is well cared for without any hassle. It’s great to know everything felt handled smoothly from start to finish. We truly appreciate you trusting us with your home!
-Jasmine
If you don’t understan, ask for explanation.
1. Explained what he was doing and why it was necessary.
2. Answered my questions.
2026年4月10日
Aptive Pest Control - Bay Area からの回答
Thanks for taking a moment to share this with us, Michael! We’re glad to hear everything was clearly explained during the visit and that your questions were handled. It’s great to know the service felt transparent and helpful as well! We really appreciate having you as a part of the Aptive neighborhood!
-Alexis
Excellent service!!
2026年4月10日
Aptive Pest Control - Bay Area からの回答
We’re pleased to know your experience was excellent all around, Katie! Providing detailed, attentive service with strong communication is something we strive for every visit. Thank you for being part of Aptive and for choosing us to handle your pest control needs!
-Alexis
Derick Avila is professional
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel grateful I had chosen Aptive,
and that Derick was my technician. I wish I could have Derick every quarter. Aside from leaving my home pest free he also inspired my day. A FABULOUS EMPLOYEE who acted like he owned Aptive. Attitude is something you cannot buy. Grateful, Cheryl Texeira at 3026 Deer Meadow Drive in Danville, California
2026年4月8日
Aptive Pest Control - Bay Area からの回答
Thanks for taking a moment to share this with us, Cheryl! It's fantastic to hear that Derick made such a positive impact during his visit. It's always our goal to provide exceptional service, and knowing that his professionalism and enthusiasm left you feeling grateful and inspired truly warms our hearts.
We are proud to have him as part of our team, and your kind words will certainly be shared with him. It's feedback like yours that motivates us to continue delivering the best service possible. We really appreciate your trust in Aptive to handle your pest control needs!
-Alexis
Great Communication Like that they call you to let you know…
Like that they call you to let you know they are on the way with an ETA. Also they asked if you have any problems or concern's. They are respectful of your property, finally they take and send pictures when they are done.
2026年4月8日
Aptive Pest Control - Bay Area からの回答
Thank you for taking the time to share your feedback with us, James! We are really glad you appreciate our communication efforts and the respect our team shows for your property. It's great to know that the photos and updates we provide are helpful to you. Your satisfaction is important to us, and if you have any further suggestions or concerns, please feel free to reach out. We're grateful you've chosen Aptive to handle your pest concerns!
-Alexis
Reliable Company, good service
Tech arrived on time, answered a question l had.
Sent pix of work he completed.
Company very reliable and always shows up as scheduled.
2026年3月31日
Aptive Pest Control - Bay Area からの回答
Hi there,
Thank you so much for sharing your experience! We're thrilled our service professional arrived on time, answered your question, and sent photos of the work completed. At Aptive, reliability and clear communication are at the heart of what we do, and it’s wonderful to know we could make your experience smooth and stress-free. When it comes to protecting your home, you can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!
-Jasmine
Aptive workers are always professional
Workers who spray are always personable and professional
2026年3月31日
Aptive Pest Control - Bay Area からの回答
Hi Carole,
We’re so glad to hear our service professionals are personable and professional! At Aptive, we take pride in handling every detail with care to ensure your home is protected and your experience is smooth and stress-free. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!
-Jasmine
Life changing!
I love how effective their service is. You never really realize how annoying and time consuming dealing with an ant problem is, until you no longer have to deal with it. Went from spending hours every day killing and cleaning up trails of ants entering the house from every direction. After the first treatment, gone. No more canceling plans to go out of town for the weekend because of, "the ants." No more dreading to get out of bed in the morning. No more freaking out at every little black speck and crumb you see. All of the Techs have been super nice. Willing to do whatever it takes to get the job done. The only reason for not giving 5-stars, was the per visit cost, and the 2-year contractual obligation. But, you get what you pay for. And, in this case, the peace of mind the service provided was worth every penny.
2026年4月7日
Aptive Pest Control - Bay Area からの回答
Hi Nathan,
We’re so glad to hear our service has made such a big difference in your home! At Aptive, we take pride in handling every detail carefully so you don’t have to worry about ants or spend time managing them yourself. Knowing our team’s efforts have brought you peace of mind and allowed you to enjoy your home again means a lot to us. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!
-Jasmine
Aptive Pest Control - Bay Area からの回答
Hi Nicole,
Thank you for your kind words! At Aptive, we take pride in making sure every customer’s needs are fully handled with care and attention. We’re thrilled to hear you had a great experience and look forward to continuing to provide the service you can count on.
-Jasmine
Unsatisfied with services
I recently noted a suspected gopher issue in my yard and made an appointment with Aptive to address this. On the day of the appointment, I called to confirm at 4:00 p.m. pst as I had not received any call/text and was assured that the service would take place. No one showed. The following morning, I called again and received the requisite "sincere apologies" but would need to reschedule for the following day. Having no alternatives, I agreed. The technician text me prior to arrival and let me know that he is unable to handle the suspected gopher issue although 'RODENTS" are clearly stated in my contract as well as on the Aptive trucks. Needless to say, I was not happy with this and was not the fault of the technician. He was professional and courteous and treated my home as my regular service required. I have had to contact a straightforward and honest person to address my gopher issue.
2026年4月2日
Aptive Pest Control - Bay Area からの回答
Hi Kevin,
Thank you for sharing your detailed feedback. I completely understand your frustration, as scheduling issues combined with the gopher concern not being addressed would be very disappointing. While I’m glad to hear the service professional was professional and treated your home with care, it’s clear we fell short in fully handling your gopher issue.
At Aptive, we aim to make sure every service visit is clear, thorough, and properly handled. We’d appreciate the opportunity to review your account and see how we can better assist you with this issue. Please reach out to us at socialmedia@goaptive.com so we can discuss a solution and ensure your home is properly handled moving forward. Your satisfaction and trust are very important to us.
-Jasmine
Ants return
After supposedly spraying for ants, they returned the next day. He never sprayed the counter I suggested as the source.
2026年4月2日
Aptive Pest Control - Bay Area からの回答
Hi John,
Thank you for sharing your feedback. We completely understand your frustration and apologize that the treatment didn’t fully address the area you pointed out. At Aptive, we strive to make sure every visit is thorough and properly handled, so issues like this are addressed the first time.
Please reach out to us directly at socialmedia@goaptive.com so we can schedule a follow-up and ensure your ant concerns are fully handled. We want to make this right and restore your confidence in our service.
-Jasmine
Ron the Awsome
Ron treated for roaches and removed some wasp nests that I didn't even know were there before (I wasn't looking up.) Ron is a very professional and personable technician who answered my questions and was aware of my pet's needs and mine.
2026年4月1日
Aptive Pest Control - Bay Area からの回答
Hi Janice,
We’re thrilled to hear Ron provided such thorough and thoughtful service! At Aptive, we take pride in handling every detail with care, addressing pests, answering questions, and keeping your home and pets in mind, so you can feel confident your home is protected. Thank you for trusting us, we’ve got this handled.
-Jasmine
Aptive Pest Control - Bay Area からの回答
Hi there,
We’re sorry to hear about your experience and appreciate you sharing this feedback. At Aptive, we take every concern seriously and want to ensure your services are handled properly and fairly. Please reach out to us at socialmedia@goaptive.com so we can review your account and make things right.
-Jasmine
Great service
Great service, great staff, great technology. They always come on schedule and listen to me if I have any current issues with pests, working to resolve pests with organic measures first. If a problem pops up between services they will come out quickly to take care of it.
2026年3月20日
Aptive Pest Control - Bay Area からの回答
Thank you for sharing this with us, Dana! We're really happy you appreciate our service and team. It's great to know that our treatment approach makes such a positive impact as well! We also strive to be responsive and punctual, so it's wonderful to hear that we've met your expectations in these areas. If there's anything more we can do to enhance your experience, or if you have any additional feedback, please feel free to reach out. We're grateful to have you as a part of Aptive!
-Alexis
Tony Timmons was professional & thorough
Tony Timmons was very professional, friendly and thorough
2026年3月28日
Aptive Pest Control - Bay Area からの回答
Hi Patricia,
Thank you for sharing your experience! We’re thrilled to hear that Tony provided a professional, friendly, and thorough service. At Aptive, we take pride in ensuring every visit is carefully handled so you can feel confident your home is protected.
We truly appreciate you choosing Aptive, and you can always count on us, we’ve got it handled.
-Jasmine
We have no complaints and rarely any…
We have no complaints and rarely any bugs. The only criticism I have is having to interact with a machine when calling the office.
2026年3月21日
Aptive Pest Control - Bay Area からの回答
Hi Robert,
We’re thrilled to hear your home has been largely protected! At Aptive, we take pride in making sure every concern is fully handled, so you can enjoy a safe and comfortable home. We also appreciate your feedback about our phone system and will keep it in mind as we continue improving the ways we connect with our customers. Thank you for trusting us to care for your home!
-Jasmine
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