Aptive Pest Control - Boston レビュー 108

Aptive Pest Control - Boston からの回答

3日前

Thank you for taking the time to share this, Isalino. We’re really glad to hear the service professional arrived on time, but we’re sorry to hear that you didn’t receive the treatment photos and that this created frustration. We understand how important it is to have clear documentation of the work performed during each visit.

Please note that all treatment photos are located in your customer portal at my.goaptive.com using the email on file to log in.

We appreciate your feedback and will make sure your concern about the missing photos from this visit is documented. If you’d like this formally reviewed, you’re welcome to contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月4日

Hi Steve,

That’s great to hear, and we really appreciate you sharing it! First service of the year is always an important one, and it’s good to know Tyler took the time to walk you through things and answer your questions. That kind of communication helps make sure everything is handled smoothly and with confidence from the start.

We’ll be sure to pass your feedback along to Tyler, he’ll appreciate it. Thanks for choosing Aptive and trusting us to keep things handled for your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月1日

Thanks for taking a moment to share this with us, Dave! It’s great to hear that Chris communicated his arrival time and arrived shortly after, then completed the service thoroughly. We appreciate you sharing your experience and trusting Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月1日

Hi Sheryl,

It’s great to hear you’ve had a consistent experience with clear notifications before and after each visit. That kind of communication helps everything run smoothly and gives you peace of mind knowing what’s happening at your home.

At Aptive, we aim to make every step feel handled from start to finish, so you’re never left wondering what’s going on. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年4月30日

We’re happy to hear your experience with scheduling was quick and convenient, and that our team was helpful and efficient throughout the process, Tonia! It’s also great that the post-treatment updates and photos gave you clear visibility into the work completed. We appreciate your feedback and the opportunity to handle your pest concerns. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年4月23日

Hi Carolyn,

It’s always great to hear when our team leaves that kind of impression, thank you for sharing. We’ll be sure to pass the kind words along to Courtney, she’ll really appreciate it. At Aptive, we’re all about making sure every visit feels smooth, friendly, and fully handled from start to finish. Thanks again for choosing Aptive and being part of the neighborhood.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月22日

Hi Mary,

Thanks so much for sharing this, we really appreciate the feedback and are glad to hear your Aptive service professional took the time to provide information and answer all your questions. That level of communication is exactly what we aim for on every visit, making sure you feel informed and confident that everything is handled properly from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月20日

Hi Paula,

Thanks for taking the time to share this and for being an Aptive customer.

I’m really sorry about the drips on your windows after the treatment. That’s not the level of care we expect during service, and I understand how frustrating it is to have to deal with that afterward. Even though it hasn’t happened before, it’s still something we want to correct.

We’ll make sure this feedback is shared with your service professional so extra care is taken around windows and application moving forward. Please reach out to us at socialmedia@goaptive.com so we can also take a closer look at your account and address this directly with you.

At Aptive, we’ve got this handled, and that includes making sure your home is treated carefully as well as effectively every time.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月21日

Hi Josh,

Thank you for sharing this, we really appreciate it. We’re glad to hear your service professional took the time to listen closely to your needs and delivered a positive experience, that kind of attentiveness is exactly what we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to feel just as responsive, thoughtful, and tailored to you.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月13日

We really appreciate you taking a moment to share this with us, Carol! It’s great to hear that our service professional was courteous and followed through on the service as expected. Providing reliable and respectful care is always our goal, and we're glad that stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月9日

We really appreciate your feedback, Grape! It's fantastic to hear that our service professional provided you with excellent service by communicating effectively and addressing your specific needs. We're so glad the treatment and the thorough documentation with pictures met your expectations. Your perfect rating of 5.0 is truly appreciated and motivates us to continue delivering the best possible service. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月7日

We really appreciate you taking the time to share your feedback with us, Lisa! It’s wonderful to hear our service professional was friendly, provided expert service, and that everything was completed quickly and efficiently. We’re glad the visit was smooth and met your expectations. Thank you for choosing Aptive to handle your pest concerns!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月6日

It’s great to hear Dylan took the time to listen to your concerns before starting the treatment and that he was both pleasant and knowledgeable throughout the treatment, J! That kind of thoughtful, informed service really makes a difference, and we’re glad it stood out to you. Thank you for choosing Aptive to handle your pest concerns! We're grateful to have you with us.

-Alexis

Aptive Pest Control - Boston からの回答

2026年3月26日

Thank you for bringing this to our attention, Steven. We aim to provide reliable support, and we understand how disappointing this must have been. Please don't hesitate to reach out to us at socialmedia@goaptive.com, including your service address, so we can look into what happened and ensure this treatment is completed to your satisfaction. We're here to handle this for you!

-Alexis

Aptive Pest Control - Boston からの回答

2026年3月20日

Hi Melba,

Thank you for sharing your experience! We’re thrilled to hear that Adam was thorough and provided detailed photos of the treated areas.

At Aptive, we take pride in making sure every service is handled carefully and transparently, so you can feel confident that your home is well protected. We appreciate you trusting us and are glad to know your experience exceeded expectations!

-Jasmine

Aptive Pest Control - Boston からの回答

2026年3月16日

Hi David,

Thank you for sharing your feedback! We’re thrilled to hear that Matt provided a terrific service experience and took the time to clearly explain his work. At Aptive, we take pride in having service professionals who combine thorough, effective pest control with clear communication, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年3月11日

Hi Paula,

Thank you for sharing your feedback! We’re thrilled to hear that our team provided service that was professional, efficient, and respectful. At Aptive, we take pride in delivering thorough and reliable pest control while treating every home and customer with care. We truly appreciate you choosing Aptive and being part of the neighborhood we serve.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年3月6日

Hi Edward,

Thank you for taking a moment to share your feedback! We’re happy to hear that you had a great experience with your Aptive service. Our team works hard to provide thorough, dependable pest control while making sure each visit is helpful and convenient for our customers.

We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. If there’s ever anything you need between services, our team is always here to help.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年3月3日

Hi Jessica,

Thank you for sharing your experience! We’re thrilled to hear that Andre made such a positive impression on your kids while providing fast and thorough service. At Aptive, we take pride in not only delivering effective pest control but also in making sure our team is approachable, informative, and professional in every interaction.

It’s wonderful to know that Andre’s willingness to explain the process and go the extra mile, even through the snow, made a difference for your family. We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality service for your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年2月27日

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our service professional went above and beyond, even braving the snow, to ensure your home was thoroughly treated. At Aptive, we take pride in providing service that’s both effective and attentive, and it’s wonderful to know that dedication and care stood out during your visit.

We truly appreciate your trust in Aptive to protect your home and look forward to continuing to provide the thorough, reliable service you deserve, no matter the weather!

-Jasmine