Aptive Pest Control - Boston レビュー 115

Aptive Pest Control - Boston からの回答

2026年6月11日

Hi Victor,

Thank you for taking the time to share this feedback. We’re very sorry to hear about the missed visits, billing concerns, and lack of follow-up you experienced. That’s not the level of reliability or communication we aim to provide at Aptive.

We understand how frustrating it is when scheduled service expectations aren’t met, especially when you’ve been billed without feeling the work was properly completed. Situations like this should always be clearly communicated and fully handled with consistency and accountability.

We’d appreciate the opportunity to review your account in detail and better understand what occurred. Please reach out to socialmedia@goaptive.com directly so we can look into this further and ensure everything is properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年6月11日

Hi Christopher,

Thank you for taking the time to share this feedback about your experience with Aptive. We’re very sorry to hear about the missed appointment, the lack of clear communication, and the frustration this has caused, especially during a time when you expected more consistent service.

What you described around cancellations, rescheduling, and billing does not reflect the standard we aim for, where service should feel reliable, clearly communicated, and properly handled. We understand how disappointing this must feel, and this is something we want reviewed and addressed appropriately.

Please reach out to socialmedia@goaptive.com directly so we can look into your account in detail and work toward getting this fully handled the right way.

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年6月2日

Thank you for taking the time to share your feedback with us, Kevin! It’s especially disappointing to hear these concerns after years of service. Finding a missed bait station, noticing increased tick activity in the yard, and seeing black ants inside the home would understandably leave you questioning whether the service is meeting your expectations.

We'd appreciate the opportunity to review your recent service history and better understand the concerns you've raised regarding treatment quality and pest activity. Please email us at socialmedia@goaptive.com with your service address and any additional details you'd like to share so our team can take a closer look and ensure this is handled with the care you deserve!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月27日

Thank you for sharing your experience with us, Colleen. It’s discouraging to feel like the ant activity has increased rather than improved over time, especially when you were hoping for clearer answers and a more effective solution. We do appreciate you recognizing the kindness of the service professionals who have stopped by, though we'd really like to explore your options so you start seeing the results you deserve.

Please email socialmedia@goaptive.com with your service address and any additional details about where you’re continuing to see activity so our team can review your service history and assist further. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月26日

Hi Susie,

Thank you so much for taking the time to share this! We’re really glad to hear our team was polite, on time, and knowledgeable during your service.

At Aptive, our goal is to make every visit smooth, reliable, and fully handled from start to finish, so it means a lot to know that came through in your experience. We truly appreciate you choosing Aptive and are always here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月26日

We really appreciate you taking a moment to share this with us, customer! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月19日

Thank you for sharing this with us, Susanne. I’m sorry to hear the cancellation process and communication during visits have felt frustrating, especially when expectations around timing and notifications weren’t met the way you needed.

We’d really like the opportunity to review your account details and feedback so we can better understand what happened and ensure your concerns are properly documented. Please contact us at socialmedia@goaptive.com with your service address and any additional information, and we’ll handle this from there!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月11日

Thank you for taking the time to share this, Isalino. We’re really glad to hear the service professional arrived on time, but we’re sorry to hear that you didn’t receive the treatment photos and that this created frustration. We understand how important it is to have clear documentation of the work performed during each visit.

Please note that all treatment photos are located in your customer portal at my.goaptive.com using the email on file to log in.

We appreciate your feedback and will make sure your concern about the missing photos from this visit is documented. If you’d like this formally reviewed, you’re welcome to contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月4日

Hi Steve,

That’s great to hear, and we really appreciate you sharing it! First service of the year is always an important one, and it’s good to know Tyler took the time to walk you through things and answer your questions. That kind of communication helps make sure everything is handled smoothly and with confidence from the start.

We’ll be sure to pass your feedback along to Tyler, he’ll appreciate it. Thanks for choosing Aptive and trusting us to keep things handled for your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月1日

Thanks for taking a moment to share this with us, Dave! It’s great to hear that Chris communicated his arrival time and arrived shortly after, then completed the service thoroughly. We appreciate you sharing your experience and trusting Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年5月1日

Hi Sheryl,

It’s great to hear you’ve had a consistent experience with clear notifications before and after each visit. That kind of communication helps everything run smoothly and gives you peace of mind knowing what’s happening at your home.

At Aptive, we aim to make every step feel handled from start to finish, so you’re never left wondering what’s going on. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年4月30日

We’re happy to hear your experience with scheduling was quick and convenient, and that our team was helpful and efficient throughout the process, Tonia! It’s also great that the post-treatment updates and photos gave you clear visibility into the work completed. We appreciate your feedback and the opportunity to handle your pest concerns. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Boston からの回答

2026年4月23日

Hi Carolyn,

It’s always great to hear when our team leaves that kind of impression, thank you for sharing. We’ll be sure to pass the kind words along to Courtney, she’ll really appreciate it. At Aptive, we’re all about making sure every visit feels smooth, friendly, and fully handled from start to finish. Thanks again for choosing Aptive and being part of the neighborhood.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月22日

Hi Mary,

Thanks so much for sharing this, we really appreciate the feedback and are glad to hear your Aptive service professional took the time to provide information and answer all your questions. That level of communication is exactly what we aim for on every visit, making sure you feel informed and confident that everything is handled properly from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月20日

Hi Paula,

Thanks for taking the time to share this and for being an Aptive customer.

I’m really sorry about the drips on your windows after the treatment. That’s not the level of care we expect during service, and I understand how frustrating it is to have to deal with that afterward. Even though it hasn’t happened before, it’s still something we want to correct.

We’ll make sure this feedback is shared with your service professional so extra care is taken around windows and application moving forward. Please reach out to us at socialmedia@goaptive.com so we can also take a closer look at your account and address this directly with you.

At Aptive, we’ve got this handled, and that includes making sure your home is treated carefully as well as effectively every time.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月21日

Hi Josh,

Thank you for sharing this, we really appreciate it. We’re glad to hear your service professional took the time to listen closely to your needs and delivered a positive experience, that kind of attentiveness is exactly what we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to feel just as responsive, thoughtful, and tailored to you.

-Jasmine

Aptive Pest Control - Boston からの回答

2026年4月13日

We really appreciate you taking a moment to share this with us, Carol! It’s great to hear that our service professional was courteous and followed through on the service as expected. Providing reliable and respectful care is always our goal, and we're glad that stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月9日

We really appreciate your feedback, Grape! It's fantastic to hear that our service professional provided you with excellent service by communicating effectively and addressing your specific needs. We're so glad the treatment and the thorough documentation with pictures met your expectations. Your perfect rating of 5.0 is truly appreciated and motivates us to continue delivering the best possible service. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月7日

We really appreciate you taking the time to share your feedback with us, Lisa! It’s wonderful to hear our service professional was friendly, provided expert service, and that everything was completed quickly and efficiently. We’re glad the visit was smooth and met your expectations. Thank you for choosing Aptive to handle your pest concerns!

-Alexis

Aptive Pest Control - Boston からの回答

2026年4月6日

It’s great to hear Dylan took the time to listen to your concerns before starting the treatment and that he was both pleasant and knowledgeable throughout the treatment, J! That kind of thoughtful, informed service really makes a difference, and we’re glad it stood out to you. Thank you for choosing Aptive to handle your pest concerns! We're grateful to have you with us.

-Alexis