Aptive Pest Control - Boston レビュー 115

Aptive Pest Control - Boston からの回答

2026年1月5日

Hi Will,

Thank you for sharing your experience! We’re glad to hear that our service made an immediate impact and helped address the mice issue in your garage. At Aptive, providing fast, effective solutions to pest problems is our top priority, and it’s great to know our efforts are making a difference.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月31日

Hi Jesse,

Thank you for sharing your experience! We’re thrilled to hear that our team has been consistently helpful and communicative, and that you’ve had a 10/10 experience with Aptive. Providing reliable, attentive service is our top priority, and it’s wonderful to know our efforts are making a difference. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月17日

Hi Robin,

Thank you for sharing this. We’re glad to hear the scheduling communication has been clear and reliable. At Aptive, we know how important it is to have advance notice and a time window you can actually plan around, and we work hard to keep customers informed every step of the way.

We truly appreciate you choosing Aptive and being part of our community. If there’s ever anything you need or questions about upcoming service dates, we’re always happy to help.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月17日

Hi Elizabeth,

Thank you for taking the time to share this. What you described is deeply upsetting, and we understand why this feels like a significant and personal loss. A pollinator habitat represents time, care, and a real commitment to protecting the environment, and it’s not something that can simply be replaced.

At Aptive, we take environmental responsibility seriously, and situations like this are not acceptable. We are actively reviewing how customer-specific restrictions are recorded and communicated to prevent anything like this from happening again. We also want the opportunity to speak with you directly, understand the full scope of the impact, and discuss meaningful next steps.

Your feedback is being taken seriously, and we appreciate you holding us accountable. Please reach out to us directly at socialmedia@goaptive.com so we can connect with you personally and work toward a resolution.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月15日

Hi Diana,

Thank you for sharing your feedback! We’re thrilled to hear that Trinity did a great job and took the time to explain the work being done and why. At Aptive, we pride ourselves on knowledgeable and attentive service, and it’s wonderful to know our team is meeting those standards.

We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月5日

Hi there,

Thank you so much for bringing this to our attention. I can understand how frustrating this experience has felt, especially after you’d already expressed that you needed to cancel. When you’re managing so much, the last thing you should have to worry about is whether your request was handled correctly. I appreciate you letting us know so we can address this for you.

At Aptive, we want every customer to feel supported and respected, and it’s clear this situation didn’t reflect that. We’d really like the opportunity to make things right and ensure your cancellation is taken care of the way it should be. When you have a moment, please reach out to us directly at socialmedia@goaptive.com so we can review your account with you and get everything fully resolved.

Thank you again for sharing your experience. You’re valued as part of our Aptive neighborhood, and we’re here to help however we can.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年12月1日

Hi Brittney,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team has been helpful, thorough, and communicative from the very first visit. It’s great to know that the personalized treatments, from addressing mosquitoes near the stream to knocking down spider webs, have made a positive impact on your yard and home.

We’re especially glad to hear that our approach aligns with your values, including our care to avoid harming bees. At Aptive, we strive to provide effective, responsible, and customer-focused service that gives homeowners peace of mind.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home and yard for years to come.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月24日

Hi Sonya,

Thank you so much for sharing your feedback! We’re thrilled to hear that our service professional keeps you informed about appointment times, explains exactly what they’ll be treating, and provides follow-up photos. At Aptive, we take pride in providing clear communication along with effective pest control so our customers feel confident and informed every step of the way.

We truly appreciate your trust in us and look forward to continuing to serve your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月14日

Hi there,

Thank you for taking the time to share your experience. I’m very concerned to hear about the issues you’ve faced, and I completely understand how frustrating this must be. At Aptive, we take both the effectiveness and safety of our products very seriously, and it’s important to us that our customers feel confident in the service they receive.

I’d like to personally look into your account to ensure everything is addressed properly and make sure you get the care and results you expected from the start. Please reach out to us directly at socialmedia@goaptive.com so we can review your service history and work toward a solution that restores your trust.

We truly appreciate you being part of the Aptive neighborhood, and your feedback helps us improve the experience for every customer.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月14日

Hi Steve,

Thank you for sharing your experience! We’re thrilled to hear that Andre provided knowledgeable, thorough, and attentive service while addressing your needs. At Aptive, we take pride in having service professionals who not only deliver excellent treatments but also communicate clearly and make our customers feel confident in the process.

We truly appreciate you being part of the Aptive neighborhood, and we’ll be sure to pass along your kind words to Andre. We look forward to your next appointment!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月13日

Hi Fred,

Thank you for sharing your feedback! We’re glad to hear that our team takes the time to clearly explain the work they’re doing. At Aptive, we take pride in keeping our customers informed and ensuring every service visit is thorough and transparent. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi there,

Thank you for sharing your feedback. We’re glad to hear that your appointment notifications and scheduling met your expectations. At Aptive, we strive to keep every customer informed and ensure timely, reliable service, and it’s great to know we hit the mark in your experience.

We truly value having you as part of the Aptive neighborhood and look forward to continuing to provide professional, dependable service you can count on.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi Deb,

Thank you for taking the time to share your experience. I’m very sorry to hear that your transition to Aptive did not meet your expectations and that the service you received was unsatisfactory. We aim to provide thorough, effective pest control and highly trained service professionals, and it’s clear we fell short in your situation.

Your feedback is important, and we take it seriously. I’d like the opportunity to review your account and address the issues you experienced to ensure they are properly resolved. Please reach out to us directly at socialmedia@goaptive.com so we can discuss your concerns and work toward a resolution.

At Aptive, we value every customer and their trust, and we are committed to improving our services and making sure each visit is effective and professional.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi Carol,

We’re thrilled to hear that Lewis continues to provide thorough and attentive service! At Aptive, we take pride in service professionals who address every concern and ensure your home is fully protected. Thank you for choosing Aptive and for recognizing Lewis’s dedication!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi George,

Thank you for sharing your feedback. I completely understand your preference to speak directly with a local representative or the service professional who visited your home. At Aptive, we strive to make every interaction personal and effective, and we appreciate you letting us know how you’d like to be contacted.

Please reach out to us directly at socialmedia@goaptive.com so we can connect you with a local representative who can address your concerns and assist you personally. Your satisfaction is very important to us, and we want to ensure your experience with Aptive meets your expectations.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月6日

Hi Rosanne,

Thank you for sharing your experience! We’re thrilled to hear that Chris provided excellent, thorough service and paid close attention to every necessary detail. At Aptive, we take pride in having service professionals who are dedicated to delivering reliable and careful care for every customer.

We truly appreciate you being part of the Aptive community and for recognizing Chris’s commitment to providing outstanding service.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月5日

Hi James,

Thank you for bringing this to our attention. I completely understand how frustrating it must be to continue receiving messages and charges after moving and reaching out several times to cancel. That’s not the seamless experience we want for our customers. At Aptive, we take these situations seriously, and I’d like to ensure your account is properly updated and any remaining issues are resolved right away. Please reach out to us at socialmedia@goaptive.com so we can take care of this for you. We truly appreciate you taking the time to share your experience and for being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi there,

Thank you for taking the time to share your experience. We take feedback like this very seriously, as it helps us ensure every interaction reflects the values of the Aptive neighborhood. We are genuinely sorry to hear that your experience with our sales process and service did not meet the standards we strive for.

We want every customer to feel respected and comfortable when considering our services, and your experience is not reflective of the level of care and integrity we aim to provide. If you are open to it, we would like to review your account and the concerns you raised so we can make things right. Please reach out to us at socialmedia@goaptive.com so we can address this directly.

Thank you again for sharing your feedback, and for giving us the opportunity to learn and improve.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi there,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that your service professional arrived on time, worked efficiently, and left everything clean. Our team takes pride in providing prompt, thorough, and respectful service, and it’s great to know that reflected in your visit.

We appreciate your feedback and your trust in Aptive to protect your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi Jean,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team keeps you informed with clear communication and photos, and that our service has helped protect your home from pests compared to last year. Providing thorough, attentive, and effective care is what we strive for, and it’s wonderful to know that reflected in your experience.

We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue delivering the high-quality service our customers rely on.

-Jasmine