Aptive Pest Control - Boston レビュー 108

Aptive Pest Control - Boston からの回答

2025年11月24日

Hi Sonya,

Thank you so much for sharing your feedback! We’re thrilled to hear that our service professional keeps you informed about appointment times, explains exactly what they’ll be treating, and provides follow-up photos. At Aptive, we take pride in providing clear communication along with effective pest control so our customers feel confident and informed every step of the way.

We truly appreciate your trust in us and look forward to continuing to serve your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月14日

Hi there,

Thank you for taking the time to share your experience. I’m very concerned to hear about the issues you’ve faced, and I completely understand how frustrating this must be. At Aptive, we take both the effectiveness and safety of our products very seriously, and it’s important to us that our customers feel confident in the service they receive.

I’d like to personally look into your account to ensure everything is addressed properly and make sure you get the care and results you expected from the start. Please reach out to us directly at socialmedia@goaptive.com so we can review your service history and work toward a solution that restores your trust.

We truly appreciate you being part of the Aptive neighborhood, and your feedback helps us improve the experience for every customer.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月14日

Hi Steve,

Thank you for sharing your experience! We’re thrilled to hear that Andre provided knowledgeable, thorough, and attentive service while addressing your needs. At Aptive, we take pride in having service professionals who not only deliver excellent treatments but also communicate clearly and make our customers feel confident in the process.

We truly appreciate you being part of the Aptive neighborhood, and we’ll be sure to pass along your kind words to Andre. We look forward to your next appointment!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月13日

Hi Fred,

Thank you for sharing your feedback! We’re glad to hear that our team takes the time to clearly explain the work they’re doing. At Aptive, we take pride in keeping our customers informed and ensuring every service visit is thorough and transparent. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi there,

Thank you for sharing your feedback. We’re glad to hear that your appointment notifications and scheduling met your expectations. At Aptive, we strive to keep every customer informed and ensure timely, reliable service, and it’s great to know we hit the mark in your experience.

We truly value having you as part of the Aptive neighborhood and look forward to continuing to provide professional, dependable service you can count on.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi Deb,

Thank you for taking the time to share your experience. I’m very sorry to hear that your transition to Aptive did not meet your expectations and that the service you received was unsatisfactory. We aim to provide thorough, effective pest control and highly trained service professionals, and it’s clear we fell short in your situation.

Your feedback is important, and we take it seriously. I’d like the opportunity to review your account and address the issues you experienced to ensure they are properly resolved. Please reach out to us directly at socialmedia@goaptive.com so we can discuss your concerns and work toward a resolution.

At Aptive, we value every customer and their trust, and we are committed to improving our services and making sure each visit is effective and professional.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi Carol,

We’re thrilled to hear that Lewis continues to provide thorough and attentive service! At Aptive, we take pride in service professionals who address every concern and ensure your home is fully protected. Thank you for choosing Aptive and for recognizing Lewis’s dedication!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月10日

Hi George,

Thank you for sharing your feedback. I completely understand your preference to speak directly with a local representative or the service professional who visited your home. At Aptive, we strive to make every interaction personal and effective, and we appreciate you letting us know how you’d like to be contacted.

Please reach out to us directly at socialmedia@goaptive.com so we can connect you with a local representative who can address your concerns and assist you personally. Your satisfaction is very important to us, and we want to ensure your experience with Aptive meets your expectations.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月6日

Hi Rosanne,

Thank you for sharing your experience! We’re thrilled to hear that Chris provided excellent, thorough service and paid close attention to every necessary detail. At Aptive, we take pride in having service professionals who are dedicated to delivering reliable and careful care for every customer.

We truly appreciate you being part of the Aptive community and for recognizing Chris’s commitment to providing outstanding service.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月5日

Hi James,

Thank you for bringing this to our attention. I completely understand how frustrating it must be to continue receiving messages and charges after moving and reaching out several times to cancel. That’s not the seamless experience we want for our customers. At Aptive, we take these situations seriously, and I’d like to ensure your account is properly updated and any remaining issues are resolved right away. Please reach out to us at socialmedia@goaptive.com so we can take care of this for you. We truly appreciate you taking the time to share your experience and for being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi there,

Thank you for taking the time to share your experience. We take feedback like this very seriously, as it helps us ensure every interaction reflects the values of the Aptive neighborhood. We are genuinely sorry to hear that your experience with our sales process and service did not meet the standards we strive for.

We want every customer to feel respected and comfortable when considering our services, and your experience is not reflective of the level of care and integrity we aim to provide. If you are open to it, we would like to review your account and the concerns you raised so we can make things right. Please reach out to us at socialmedia@goaptive.com so we can address this directly.

Thank you again for sharing your feedback, and for giving us the opportunity to learn and improve.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi there,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that your service professional arrived on time, worked efficiently, and left everything clean. Our team takes pride in providing prompt, thorough, and respectful service, and it’s great to know that reflected in your visit.

We appreciate your feedback and your trust in Aptive to protect your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年11月3日

Hi Jean,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team keeps you informed with clear communication and photos, and that our service has helped protect your home from pests compared to last year. Providing thorough, attentive, and effective care is what we strive for, and it’s wonderful to know that reflected in your experience.

We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue delivering the high-quality service our customers rely on.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月31日

Hi Paul and Annette,

Thank you for sharing your experience and for trusting Aptive with your pest control needs. We’re so glad to hear that your rodent problem has been resolved and that we’ve been able to help with mosquitoes and other pests.

We also appreciate your honest feedback about communication and consistency. We understand how frustrating it can be to have to repeatedly explain your setup to different service professionals, and we’re actively looking for ways to improve continuity and ensure notes are properly passed along between visits.

Your input is invaluable in helping us improve, and we’re grateful to have you as part of the Aptive neighborhood. We’ll continue working to make each visit as seamless and effective as possible.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月28日

Hi Barbara,

Thank you for sharing your experience. We’re sorry to hear about the pest activity and the difficulty you’ve had reaching us. That’s not the experience we want for our customers. Roaches can be especially persistent in older homes, and while our treatments are designed to reduce activity over time, we understand how frustrating it can be when results aren’t meeting expectations.

We’d like to review your account and ensure the right treatment plan is in place. Please reach out to us at socialmedia@goaptive.com so we can assist right away. We appreciate you giving Aptive a try and value your feedback.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月27日

Hi Russell and Jeanne,

Thank you for sharing your feedback. We’re thrilled to hear that you’ve had an outstanding experience with Aptive. At Aptive, we take pride in providing reliable, professional, and customer-focused service that keeps every home protected.

We truly appreciate you being part of the Aptive community and look forward to continuing to provide excellent service for your home.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月23日

Hi Julie,

Thank you for sharing your experience. We sincerely apologize that your service professional did not follow up with you after your visit. At Aptive, we strive to provide clear communication and attentive service, and it’s clear we fell short in this instance.

We’d like the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and ensure your concerns are fully addressed. Your feedback helps us improve our service and ensure every customer receives the attention they deserve.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月20日

Hi Pat,

Thank you for sharing your experience. We completely understand your concern and how frustrating it can be when it’s unclear whether service was completed. We sincerely apologize for any confusion and for not meeting the expectations you’ve come to rely on from Aptive.

We’d like the opportunity to review your account and ensure your property receives the thorough treatment it needs. Please reach out to us directly at socialmedia@goaptive.com so we can clarify what occurred and get a follow-up scheduled if necessary.

Thank you for being a part of the Aptive neighborhood, and we appreciate the chance to make this right.

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月20日

Hi Vivian,

We’re thrilled to hear that you had an excellent experience with Aptive! Our team takes pride in providing reliable and thorough pest control so our customers can feel safe and comfortable in their homes. Thank you for being a valued part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Boston からの回答

2025年10月10日

Hi Lawrence,

Thank you so much for sharing your experience! We’re thrilled to hear that our service stood out and provided a positive experience compared to your past experiences. At Aptive, we strive to deliver knowledgeable, thorough, and reliable service at every visit, and it’s wonderful to know our efforts made a difference for you. We truly appreciate you choosing Aptive and look forward to keeping your home protected!

-Jasmine