Aptive Pest Control - Chicago レビュー 250

Aptive Pest Control - Chicago からの回答

2026年4月13日

Hi Trudy,

Thanks so much for sharing this, we really appreciate it. I’m glad to hear your Aptive service professional did a great job and made sure you were satisfied with the service.

That said, I’m sorry for the confusion around your arrival window and the mismatch between what you were told and when the technician arrived. I can understand how frustrating it is to plan your day around a timeframe and not have that line up consistently.

At Aptive, clear and accurate communication is a big part of how we aim to deliver a smooth experience, so it sounds like this wasn’t fully handled the way it should have been. We appreciate you bringing it to our attention.

We’ll make sure this feedback is shared with the team so it can be addressed and used to improve coordination moving forward. Thank you again for choosing Aptive and trusting us with your home.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年4月9日

Thanks for taking a moment to share this with us, Jean! It's wonderful to know that you appreciated the call about our arrival and that our team was able to handle any concerns you had. Providing polite and attentive service is very important to us, and we're so happy we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We really appreciate having you as a part of Aptive!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年4月10日

Thank you for taking the time to share this thoughtful feedback, Robert! We’re glad to hear the team has been professional, courteous, thorough, and knowledgeable, and that they take the time to clearly explain the service and address your concerns. We appreciate you being part of the Aptive neighborhood and look forward to handling your pest concerns for years to come!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年4月3日

Your feedback means a lot to us! We’re so glad our team was able to deliver a positive experience and take care of your home with the care and attention you deserve. Our team at Aptive looks forward to continue protecting your home from unwanted pests. Thank you for being with us!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年3月30日

We’re so glad that Jon made such a strong impression with his knowledge and expertise, Monette. Having a service professional who clearly understands the work and can address concerns confidently really does make a difference. Thank you for choosing Aptive to handle your pest concerns. We appreciate having you with us!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年3月30日

Thank you for sharing this with us, David. We’re glad to hear you’ve had positive experiences with our service professional and that the service has felt thorough and efficient.

However, we’re sorry to hear you haven’t been receiving responses when reaching out about ant concerns. That’s definitely not the experience we want for you. Prompt communication is important, especially when issues come up between visits.

Please email socialmedia@goaptive.com with your service address and a summary of your recent messages, and our team will look into this and help make sure your concerns are properly addressed moving forward. We'd be happy to handle this!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年3月31日

Hi Steven,

Thank you for sharing your experience! We’re thrilled to hear that Matt was thorough and courteous during your service. At Aptive, we take pride in making sure every visit is fully handled, so you can feel confident your home is protected and cared for.

We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月27日

Thank you for sharing this. We’re sorry for the confusion around the indoor service and that the visit didn’t go as expected. We understand how frustrating it is when a specific treatment is requested and then cannot be completed once the team arrives.

Please email socialmedia@goaptive.com with your service address and details of the appointment so our team can review what happened and help handle this for you. We hope to hear from you soon!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年3月27日

Hi Kelley,

Thank you for sharing your experience! I’m glad to hear our team’s communication, professionalism, and attention to detail have consistently stood out. Keeping you informed and making sure every step is handled properly is exactly what we strive for at Aptive.

We take pride in making sure every service is fully handled so you can feel confident your home is protected. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月25日

We love to hear this, Thomas! Communication is key, and knowing our team has been keeping you informed is important to us. Thanks for trusting Aptive to help protect your home from unwanted pests!

-Alexis

Aptive Pest Control - Chicago からの回答

2026年3月23日

Hi there,

Thank you for sharing your experience! We’re thrilled to hear that Robert and Chris provided thorough, helpful service and that Robert was able to answer your questions with expertise.

At Aptive, we take pride in making sure every visit is handled with care, knowledge, and professionalism, so our customers can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月23日

Hi James,

Thank you for sharing your feedback! We’re glad to hear the information provided was useful, and we appreciate your note about visit frequency during the winter months. At Aptive, we make sure every service is handled with care and tailored to your home’s needs, even during times when pests are less active, to provide the best long-term protection. Thank you for trusting us, we’ve got this handled!

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月19日

Hi there,

Thank you for taking the time to share your experience! We’re glad to hear your service professional was on time and worked efficiently, that’s exactly the kind of dependable service we strive to have handled every visit.

We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more we can do for you, don’t hesitate to reach out, we’ve got this handled.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月16日

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional was on time, communicative, knowledgeable, and personable. At Aptive, we take pride in providing effective pest control while ensuring every visit is a positive and informative experience for our customers.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月16日

Hi Faith,

Thank you for sharing your feedback! We’re glad to hear that our service provider communicated clearly and effectively. At Aptive, we strive to provide not only thorough and reliable pest control but also transparent and helpful communication, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月16日

Hi there,

Thank you for sharing your experience. I completely understand how frustrating it must have been to have a service visit after you had already requested a cancellation. That’s not the experience we want any of our customers to have.

At Aptive, we strive to make sure cancellations and account updates are handled accurately, and feedback like yours helps us identify where we can improve. Please reach out to us at socialmedia@goaptive.com so we can review your account, ensure this is corrected, and address any billing concerns. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月12日

Hi there,

Thank you so much for sharing your experience! We’re thrilled to hear that our service professional took the time to thoroughly inspect and treat both inside and outside your home, while also listening to your concerns and providing helpful advice. At Aptive, we pride ourselves on delivering detailed, attentive service, and it’s wonderful to know the ant issue has been resolved. We truly appreciate you choosing Aptive and for recognizing the care and effort our team puts into every visit.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月11日

Hi Edwin,

Thank you for sharing this feedback. We appreciate you bringing this to our attention because your experience matters to us.

At Aptive, our goal is for every service to feel thorough and worthwhile, and it’s important that our service professionals are communicating clearly when they arrive. We understand that getting to the door can take a little extra time, and we want to be mindful and respectful of that so you never feel rushed or overlooked during a visit.

The time a service professional spends at a home can vary depending on the treatment plan and the specific pest activity being addressed, but you should always feel confident that the service being provided is careful and complete. If it ever seems like the visit was shorter than expected or not as thorough as it should be, that’s something we absolutely want to look into.

Please feel free to reach out to us at socialmedia@goaptive.com so we can review your recent services and make sure everything is being handled the way it should be. We truly appreciate you choosing Aptive and being part of the neighborhood we serve.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月9日

Hi there,

Thank you for taking the time to share your feedback! We’re thrilled to hear that your experience with Aptive has been fast, complete, and knowledgeable.

Our team takes pride in providing thorough and effective service, and it’s wonderful to know that it made a difference for you. We truly appreciate you being part of the Aptive family and thank you for trusting us to keep your home comfortable and protected.

-Jasmine

Aptive Pest Control - Chicago からの回答

2026年3月10日

Hi Warren,

Thank you for sharing your experience! We’re thrilled to hear that our team has been consistent, friendly, and thorough in treating both the inside and outside of your home. It’s especially great to know that our regular visits have helped keep ants at bay. At Aptive, we take pride in providing reliable, professional pest control along with flexible scheduling options to make things easy for our customers. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine